---
description: Page 2 - Compare the best Contact Centre Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 2 - Contact Centre Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) > [Page 2](https://www.capterra.co.nz/directory/32035/contact-center/software?page=2)

# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Kixie PowerCall](https://www.capterra.co.nz/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
2. [Front](https://www.capterra.co.nz/software/132901/front) — 4.5/5 (286 reviews) — Front is a customer ops platform that helps businesses keep the human touch in every interaction.
3. [MiVoice Business Solution](https://www.capterra.co.nz/software/140996/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.
4. [Superchat](https://www.capterra.co.nz/software/210968/superchat) — 4.8/5 (282 reviews) — The contact center combines the most important customer data in one place. Address, files, favorite channels and more at a glance.
5. [CloudTalk](https://www.capterra.co.nz/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based contact center software for sales and customer service teams. Start your FREE 14-day trial\!
6. [VICIdial](https://www.capterra.co.nz/software/135842/vicidial) — 4.7/5 (264 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
7. [Calabrio ONE](https://www.capterra.co.nz/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
8. [Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
9. [XM for Customer Experience](https://www.capterra.co.nz/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers.
10. [RingCX](https://www.capterra.co.nz/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) — RingCX is an AI-driven contact center solution with rich omnichannel support, including voice, video, SMS, email, chat, and 20+ digital
11. [Aspect Workforce](https://www.capterra.co.nz/software/160354/alvaria) — 4.2/5 (251 reviews) — All-in-one WFM for large contact centers: boost efficiency with forecasting \& analytics, drive agent engagement via self-service tools.
12. [Zoom Phone](https://www.capterra.co.nz/software/208535/zoom-phone) — 4.5/5 (243 reviews) — Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
13. [Convin](https://www.capterra.co.nz/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
14. [JustCall](https://www.capterra.co.nz/software/157853/justcall) — 4.1/5 (223 reviews) — JustCall’s AI-powered Contact Center unifies calls, SMS, email and agents to streamline support and boost team performance.
15. [Telnyx Suite](https://www.capterra.co.nz/software/173804/telnyx) — 4.8/5 (195 reviews) — Telnyx is a global connectivity platform that provides carrier-grade services on a private, cloud-agnostic IP network.
16. [Intermedia Unite](https://www.capterra.co.nz/software/181373/unite) — 4.7/5 (188 reviews) — Intermedia Contact Center centralizes multi-channel support, advanced routing, and insights to boost customer satisfaction and business
17. [Vivantio](https://www.capterra.co.nz/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's contact center anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
18. [PhoneBurner](https://www.capterra.co.nz/software/134672/phoneburner) — 4.8/5 (176 reviews) — Dialer software built for high connect rates. PhoneBurner powers millions of conversations, with average answer rates exceeding 10%.
19. [LogMeIn Rescue](https://www.capterra.co.nz/software/161344/logmein-rescue) — 4.6/5 (163 reviews) — Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
20. [CallTools](https://www.capterra.co.nz/software/149510/call-center-software) — 4.8/5 (155 reviews) — Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now\!
21. [ServiceNow Customer Service Management](https://www.capterra.co.nz/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
22. [CTM](https://www.capterra.co.nz/software/152004/call-tracking-software) — 4.6/5 (150 reviews) — A full-suite of contact center tools \& reporting to coordinate your communications across marketing, sales, \& customer service teams.
23. [Lime CRM](https://www.capterra.co.nz/software/129925/lime) — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
24. [TenFold](https://www.capterra.co.nz/software/144586/tenfold) — 4.7/5 (143 reviews) — CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity
25. [UJET](https://www.capterra.co.nz/software/164070/ujet) — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Features like skill-based routing, preferred agent assignments, and customizable IVRs enable tailored interactions, while CRM and workforce management integrations streamline workflows. With Intermedia Contact Center, businesses can drive productivity, deliver exceptional service, and unlock new levels of customer satisfaction and growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4caaa965-d31c-47fc-9e4e-e78ac0ed6ccc.png","url":"https://www.capterra.co.nz/software/181373/unite","@type":"ListItem"},{"name":"Vivantio","position":17,"description":"Elevate beyond traditional ticketing to a contact center that anticipates customer needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales with your organization's growth. Stay in control with code-free configurations, personalized customer interactions, a built-in knowledge base, and seamless integrations. \n\nWith Vivantio, you can ensure rapid issue resolution through custom routing and branded online portals, ultimately driving customer loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.nz/software/132880/vivantio","@type":"ListItem"},{"name":"PhoneBurner","position":18,"description":"Stop dialing, and start connecting. PhoneBurner's efficient power dialer delivers exceptional call answer rates so reps  squeeze more juice out of contact lists. \nProtect against spam flags and get more calls answered with ARMOR®. Know pickup odds before you dial with Connect Scores. Blend phone, email + SMS to optimize engagement. Automate tedious post-call workflows to save hours every week. Coach live. Access industry-leading reports and analytics. Get award-winning support.\n\nTry PhoneBurner and compare your connect rates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d1e4b59-9ce2-4309-b933-12d6217bdaf7.png","url":"https://www.capterra.co.nz/software/134672/phoneburner","@type":"ListItem"},{"name":"LogMeIn Rescue","position":19,"description":"LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bcecee8-4426-4fdb-adfd-e4c42bebd8f2.png","url":"https://www.capterra.co.nz/software/161344/logmein-rescue","@type":"ListItem"},{"name":"CallTools","position":20,"description":"Revolutionize your contact center with CallTools— the cutting-edge cloud-based software that comes with unlimited minutes and integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reports","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c075eb9-d544-454c-8ca6-13a673fe79d8.png","url":"https://www.capterra.co.nz/software/149510/call-center-software","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":21,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.co.nz/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"CTM","position":22,"description":"CTM is a global conversation analytics provider giving marketers data to make confident strategy decisions.\n\nA full-suite of contact center tools to coordinate your communications across marketing, sales, & customer service teams. Avoid frustrating wait times and needless transfers with all the tools your lead center needs. From automated call routing to instant text follow-ups for form submissions, our lead management features set your teams up to capture and qualify more leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.capterra.co.nz/software/152004/call-tracking-software","@type":"ListItem"},{"name":"Lime CRM","position":23,"description":"Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data.\n\nWith smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences.\n\nHosted or on your own server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/731d58ba-0f80-443c-8f03-653e225d0449.png","url":"https://www.capterra.co.nz/software/129925/lime","@type":"ListItem"},{"name":"TenFold","position":24,"description":"Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.capterra.co.nz/software/144586/tenfold","@type":"ListItem"},{"name":"UJET","position":25,"description":"UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.co.nz/software/164070/ujet","@type":"ListItem"}],"numberOfItems":25}
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