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Contact Centre Software
Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.
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429 results
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
Learn more about RapportCMS
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics.
As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with:
- Elegant inbound routing
- Powerful outbound dialling
- Analytics suite to support, management and develop
- Omnichannel portal
- Agent Telework space and consultation
Learn more about RapportCMS
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Speech analytics solution that improves performance, quality management and customer satisfaction.
Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls.
Learn more about VoiceAnalytics
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
XCALLY is an innovative omnichannel communication solution designed to manage Customers’ relationship in a simple way.
Learn more about XCALLY
XCALLY is an innovative omnichannel communication solution.
It has been designed to manage Customers’ relationship in a simple, efficient
and effective way, all seamlessly in a unified and integrated platform: SMS,
email, fax, phone calls, video and social (Facebook, WhatsApp, Messenger,
WeChat, etc.).
XCALLY is currently installed in over 60 countries, growing…
Learn more about XCALLY
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.
Learn more about Dialpad
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
HaloCRM is a cloud-based contact center solution for businesses of all sizes.
Learn more about HaloCRM
HaloCRM is a powerful contact center solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers call management, automation, website integration, virtual agents and much more with an agent interface. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction.
Learn more about HaloCRM
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Make meetings more interactive and engaging
• Reduce disruptions with background noise removal and voice enhancement
• Enable audiences to share their reactions with animated emojis and gesture recognition
• Improve audience engagement with next-gen dynamic polling and Q&A by Slido
• Customize the stage layout to focus on the content and people that matters most
Learn more about Webex
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.
Zoho Desk is a cloud-based contact center software that allows you to manage customer communication from anywhere, on any device, and through any channel over the internet. It helps businesses unify customer communication over the phone, SMS, email, live chat, social media, and instant messaging on a single platform. By consolidating customer interactions, businesses can build sustainable customer relationships and substantially reduce overhead costs.
Learn more about Zoho Desk
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent’s Contact Center Software allows businesses to easily communicate with their users via a variety of methods including online chats, phone calls, and email. In addition to these communication options, Liveagent also offers applications that allow businesses to build custom workflows and automate processes to improve overall customer satisfaction and reduce costs.
Start with a 1 month free trial, no credit card required, no contracts.
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Complete cloud phone system that is easy to set up and easy to manage.
RingCentral MVP is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.
With RingCentral MVP, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, RingCentral MVP is purchased, activated, set up, and managed online, which means we manage it and you use it.
Learn more about RingCentral MVP
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
Learn more about TeamSupport
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more!
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world.
Learn more about Bitrix24
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Learn more about Salesforce Service Cloud
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Learn more about Talkdesk
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web browser, desktop application, or desk phone with features ranging from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.
Learn more about GoTo Connect
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers. The solution offers a central inbox for customer communication via website, WhatsApp, Facebook and more. Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms.
Learn more about Userlike
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
Learn more about NICE CXone
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
Learn more about CallHippo
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
Learn more about Agile CRM
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
Learn more about Five9
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications.
Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.
Learn more about Twilio
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Make every phone conversation count and give time back to your reps with 100+ CRM, helpdesk, and software integrations.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 100+ CRM, Helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 16,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.
Learn more about Aircall
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.
Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.
Learn more about 3CX
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a complete remote contact center in a few minutes using one simple, user-friendly platform — no technical expertise needed.
Reach and engage customers with unlimited calls to 110 countries with Ringover.
Route calls to the right agents at the right time.
Access powerful analytics to improve your workflow and team.
Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools.
Learn more about Ringover
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial.
Learn more about Kixie PowerCall
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
Maximize your agent's potential with CloudTalk's powerful Contact Center Software!
Embrace the future of calling with Next Generation Business Calling Software designed for data-driven teams. Benefit from AI-Powered conversational intelligence, Contact Center Software features, the market's largest number coverage (160+ countries), exceptional call-quality and save up to 3 minutes per each call. Trusted by 2,500+ companies like DHL, Revolut, Yves Rocher and Glovo. Start your FREE 14-day trial
Learn more about CloudTalk
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence.
Learn more about MiCloud Connect
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Learn more about VICIdial
Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Front is a customer ops platform that helps businesses keep the human touch in every interaction.
Yes—you can scale and keep the human touch. Front is a customer operations platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all customer ops.
Learn more about Front
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Dramatically increase contact and lead conversion rates with Convosos omnichannel contact center software.
Convoso's cloud-based, omnichannel predictive dialing software is the most complete solution on the market for outbound call centers with 20+ seats. Our industry-leading Answering Machine Detection rate - 97% accurate - coupled with our new Caller ID reputation management initiative means your agents will connect with real people - and not flagged as 'Scam Likely'. Factor in our intuitively automated workflows and see your contact rates increase by 3-4X when you switch to Convoso.
Learn more about Convoso
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers.
Increase customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers. Customer Frontlines combines omnichannel analytics and powerful automations to uncover the root cause of customer friction across calls, emails, chat, & more and deliver personalized recommendations to your frontline teams. Automate tedious, manual tasks like interaction scoring, post-call summaries & more to boost productivity and improve service quality.
Learn more about Customer Frontlines
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Genesys Cloud CX transforms your customer experience by creating meaningful outcomes with minimal effort - on any channel, with an all-
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow.
Learn more about Genesys Cloud CX
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Enable your agents to deliver a better customer experience and provide faster resolutions with RingCentral Contact Center.
Deliver a better customer service experience with RingCentral Contact Center. With skills-based routing, agent management, and real-time insights, your agents can provide immediate, helpful service at any time on any channel.
Learn more about RingCentral Contact Center
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Intermedia Unite is a full-featured, highly reliable and scalable cloud-based phone system designed for small businesses.
Intermedia Unite is an award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs, simplify management and increase employee productivity. With complementary mobile and desktop apps Unite users stay seamlessly connected wherever they go, on virtually any communication device. Additionally, Unite is backed by Intermedia's J.D. Power-certified 24/7 support and a 99.999% uptime service level agreement.
Learn more about Intermedia Unite
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Vivantio's contact center anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
Elevate beyond traditional ticketing to a contact center that anticipates customer needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales with your organization's growth. Stay in control with code-free configurations, personalized customer interactions, a built-in knowledge base, and seamless integrations.
With Vivantio, you can ensure rapid issue resolution through custom routing and branded online portals, ultimately driving customer loyalty.
Learn more about Vivantio
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Boost sales team productivity up to 4x with our top-rated Power Dialing & Sales platform. Blend phone/email/SMS and close deals faster.
Powering millions of monthly conversations for 3500+ clients. PhoneBurner's power dialer helps teams reach 60-80 contacts hourly, per rep, with no awkward pause. Automatically log calls and post-call workflows. Leave voicemails, emails, and SMS in 1-click and keep reps focused on live conversations. Reporting. Cadence. Call coaching. Recording. Branded Caller ID. Lead Distribution. Save time and boost connect rates. Use our CRM or integrate w/ Salesforce, Zoho, Hubspot, Zapier & many more.
Learn more about PhoneBurner
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. The conversation analysis offers 100% omnichannel conversation audit, winning behavior analysis, and last-mile agent coaching.
Key products:
1. Quality Management System
2. Automated Quality Assurance
3. Learning Management System
4. Automated Agent Coaching
5. Call Behaviour Analysis and Customer Intelligence
6. Conversation Intelligence
Analyzes calls in English, Hindi, Spanish & 70 other languages.
Learn more about Convin
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
LogMeIn Rescueby GoTo is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use.
Learn more about LogMeIn Rescue
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
JustCall: AI-powered customer comms platform - Voice, SMS, WhatsApp. Workflow, CRM integration, global reach. Elevate interactions.
JustCall is an AI-powered customer communication platform for instant Voice, SMS, and WhatsApp connections. It streamlines workflows, integrates with 100+ CRMs, and is trusted by 6,000+ global companies. Features include call management, messaging, sales tools, real-time AI insights, and CRM integrations, with global phone numbers available in 70+ countries. Enhance communication and productivity with JustCall
Learn more about JustCall
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
DialedIn (formerly ChaseData) software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make DialedIn CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.
Learn more about DialedIn CCaaS
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
The contact center combines the most important customer data in one place. Address, files, favorite channels and more at a glance.
All important customer information in one place. From address and files to favorite channels: In the contact center, the most important data is collected and quickly accessible for employees. The information can be updated with just a few clicks.
Learn more about Superchat
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Learn more about TenFold
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems. Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.
Learn more about ServiceNow Customer Service Management
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
Learn more about Gladly
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
Revolutionize your contact center with CallTools— the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time report
Learn more about CallTools
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
Creatio CRM helps modern companies to streamline sales, marketing, and customer service workflows with no-code and maximum freedom.
Creatio CRM is a full-fledged suite of products for marketing, sales, and service automation integrated on one no-code platform.
- Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
- Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.
- Service Creatio - an omnichannel platform to automate customer service workflows of any
Learn more about Creatio CRM
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
The chat platform that guarantees smooth customer experiences, Messaging & Live Chat allows businesses to build stronger relationships.
TeamSupport's Messaging & Live Chat empowers businesses to indulge in meaningful conversations with customers - ensuring consistent customer experiences and increased satisfaction.
Through routing, chatbots, automations, personalization, integrations, and analytics; support, sales, and marketing teams alike can use our live chat software to provide seamless experiences that build trust. These tools allow you to meet customer needs while enabling agents to focus on relationship building.
Learn more about TeamSupport Messaging & Live Chat
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Features
- Queue Management
- Computer Telephony Integration
- Agent Interface
- Chatbot
