---
description: Discover and compare Contact Centre Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Centre Software for Windows - Price comparison & Reviews - Capterra New Zealand 2026
---

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# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [ConneXio](https://www.capterra.co.nz/software/198603/telesero) — 5.0/5 (3 reviews) — Dialer/CRM/PBX/Workspace Configuration/HR and Employee portals.. 30% below what your paying now. GAURANTEED
2. [Daktela](https://www.capterra.co.nz/software/1012554/daktela) — 4.3/5 (3 reviews) — Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application.
3. [USAN Contact Suite for Amazon Connect](https://www.capterra.co.nz/software/1017761/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more.
4. [Dextr](https://www.capterra.co.nz/software/1032468/dextr) — 5.0/5 (3 reviews) — Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect, that enhances call center while reducing costs.
5. [HaloCRM](https://www.capterra.co.nz/software/1041683/halocrm) — 5.0/5 (3 reviews) — HaloCRM is a cloud-based contact center solution for businesses of all sizes.
6. [C-Zentrix](https://www.capterra.co.nz/software/143094/C-Zentrix) — 3.5/5 (2 reviews) — C-Zentrix is an omnichannel contact center platform with AI, automation, and analytics for better customer engagement.
7. [Vivocha](https://www.capterra.co.nz/software/143056/vivocha) — 4.5/5 (2 reviews) — Vivocha.com, the Next Generation Customer Interaction platform: Video, Voice, Chat, and Collaboration tools
8. [Intermedia Contact Center](https://www.capterra.co.nz/software/203140/intermedia-contact-center) — 4.0/5 (2 reviews) — Intermedia Contact Center makes it easy to hit your business goals by delivering exceptional customer experiences from wherever.
9. [Audara](https://www.capterra.co.nz/software/219842/audara) — 5.0/5 (2 reviews) — AI-Driven Omnichannel Contact Center Platform with SmartAgents, Copilot, QA automation, and OmniScan analytics.
10. [Textel](https://www.capterra.co.nz/software/1013430/textel) — 4.5/5 (2 reviews) — Textel provides a modern communication experience by text-enabling existing contact center phone numbers.
11. [Trring Me](https://www.capterra.co.nz/software/1030612/trring-me) — 3.5/5 (2 reviews) — Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.
12. [insmartbot](https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot) — 3.0/5 (2 reviews) — Elevate the customer experience with smart virtual agents
13. [Peopleware](https://www.capterra.co.nz/software/152457/Peopleware) — 5.0/5 (1 reviews) — Peopleware is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work.
14. [ReplyOne](https://www.capterra.co.nz/software/153251/replyone) — 4.0/5 (1 reviews) — Happy customers thanks to AI-based contact center software. ReplyOne analyzes queries and delivers suitable answers.
15. [Kloudtalk](https://www.capterra.co.nz/software/167275/kloudtalk) — 4.0/5 (1 reviews) — A robust cloud-based Business Phone System that helps in streamlining business communication with customers and prospective clients.
16. [Fonvirtual Call Center](https://www.capterra.co.nz/software/183354/fonvirtual-call-center) — 3.0/5 (1 reviews) — A Call center software is a telephone system that manages efficiently a big amount of calls online, providing the best customer service
17. [RingQ](https://www.capterra.co.nz/software/1071488/RingQ) — 4.0/5 (1 reviews) — Cloud PBX solution that helps businesses of all sizes streamline customer interactions, generate reports, automate call dialing \& more.
18. [My Country Mobile](https://www.capterra.co.nz/software/1082586/My-Country-Mobile) — 5.0/5 (1 reviews) — An all-in-one UCaaS solution with advanced features like AI receptionist, video conferencing, and call analytics. Stay connected global
19. [Ace Peak Cloud CX](https://www.capterra.co.nz/software/1032428/cloud-contact-center) — 5.0/5 (1 reviews) — Unified communication platform with voice, video, and messaging in one place, supported by AI tools and global reliability from Acepeak
20. [NobelBiz OMNI+](https://www.capterra.co.nz/software/160307/cloud-contact-center) (0 reviews) — Contact Center Technology company. Offering unique carrier-of-carriers network and fully-remote omnichannel software.
21. [Office24by7](https://www.capterra.co.nz/software/172453/cloud-telephony) (0 reviews) — Omnichannel contact center unifying voice, chat, email, and social messaging for seamless customer engagement and automation.
22. [HiringBranch](https://www.capterra.co.nz/software/173274/learningbranch) (0 reviews) — LearningBranch is an AI-powered pre or post hire assessment and training platform for frontline, customer facing employees.
23. [Uniphore](https://www.capterra.co.nz/software/180755/uniphore) (0 reviews) — Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise.
24. [PBXware](https://www.capterra.co.nz/software/187684/pbxware) (0 reviews) — Unified Communications \& Collaboration suite with UCaaS, CCaaS, omnichannel, hybrid meetings, geo-redundancy, UC virtualization \& more.
25. [Telecmi](https://www.capterra.co.nz/software/191986/telecmi) (0 reviews) — A business phone system for global enterprise communications

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.nz/directory)

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The combination of enhanced personalization and automation capabilities within C-Zentrix leads to improved customer and agent experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f743f88-9f91-4c14-af7d-ed3e376f1054.png","url":"https://www.capterra.co.nz/software/143094/C-Zentrix","@type":"ListItem"},{"name":"Vivocha","position":7,"description":"Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile and messaging app, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/325bbc59-2bfc-406f-8aa2-aaa8e8f2daa0.png","url":"https://www.capterra.co.nz/software/143056/vivocha","@type":"ListItem"},{"name":"Intermedia Contact Center","position":8,"description":"Deliver the top quality experience your customers expect from wherever with Intermedia's Contact Center cloud solution. Intermedia makes it easy to provide quick, convenient, customer interactions using intelligent call routing, self-service tools, omnichannel support (phone, chat, SMS, e-mail), integrated employee collaboration, and much more. \n\nBest of all, Intermedia gives you the visibility you need with dashboards and reports wherever your team works.\n\nReach out today to learn more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b89612f-6037-45f7-a933-1f77085bc091.png","url":"https://www.capterra.co.nz/software/203140/intermedia-contact-center","@type":"ListItem"},{"name":"Audara","position":9,"description":"Audara is an AI-powered Contact Center as a Service (CCaaS) platform that delivers true 360° omnichannel communication across voice, chat, video, and WhatsApp. Designed for organizations that prioritize customer engagement and operational efficiency, Audara integrates advanced AI to automate, analyze, and optimize every interaction.\nIts proprietary SmartAgents are reasoning AI agents that handle conversations with natural fluency, manage multiple tasks simultaneously, and adapt to complex workflows. The AI Copilot assists agents and supervisors with contextual recommendations, summaries, and insights in real time. Audara’s autonomous QA engine continuously reviews 100% of interactions, ensuring consistency and compliance. The OmniScan assistant enables teams to explore performance data conversationally, generating charts, insights, and downloadable reports instantly. Scalable from small teams to large enterprises, Audara empowers customer experience operations with intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa616685-33c1-4613-bda1-429a174a98ca.png","url":"https://www.capterra.co.nz/software/219842/audara","@type":"ListItem"},{"name":"Textel","position":10,"description":"Textel provides a modern communication experience by text-enabling existing contact center phone numbers. It supports rich SMS and MMS conversations with the ability to utilize a hybrid of textbots and live agent support. Textel is laser-focused on solving SMS for the modern contact center with features that make texting a contact center as natural as calling. Textel integrates with CCaaS solutions like NICE CXone, Genesys, and Five9 to let agents handle text messages in their chat window.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bc5d5d1-b9b3-46d5-af57-1ba0737c475d.jpeg","url":"https://www.capterra.co.nz/software/1013430/textel","@type":"ListItem"},{"name":"Trring Me","position":11,"description":"Omni solution for all Industries, SMEs and Businesses to manage conversations, queries and promotions across multiple channels like Whatsapp, Instagram, Telegram and Facebook. We provide services like an automated chatbot, bulk messaging, lead conversions, customer data management, integration with CRM, Bulk Messaging, Best in class Live Chat Software for Small Businesses and Auto-Reply Software solutions with multi-agent support, detailed reporting and growth marketing at cost-effective prices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3840db7d-701a-4c67-b0dd-12479b4fef41.jpeg","url":"https://www.capterra.co.nz/software/1030612/trring-me","@type":"ListItem"},{"name":"insmartbot","position":12,"description":"GenAI-powered chatbots and virtual agents answer customer questions via voice and chat, reducing wait times and boosting overall team productivity. \n24/7 omnichannel service: It has propriety, NLU AI engines to interpret and answer questions via voice and text on any channel and in any language. \nAgile implementation: Configure it on a no-code interface that hardly requires any training: Insmartbot learns with each conversation to enhance its performance. \nMaximum data privacy: We encrypt conversations and have enterprise agreements with the major LLM providers for greater security. \nConnected to your business: It’s API friendly: it easily integrates with systems like CRM, ERP, and the contact center, as well as knowledge bases. Has native connection to Inconnect. \nReal-time monitoring: Allows you to view Insmartbot conversations to anticipate any deviation and intervene at the opportune time. \nAI-based insights: Facilitates advanced analysis of topics and trends in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8ff6aa5-4b14-4320-8480-768ae196f804.png","url":"https://www.capterra.co.nz/software/1032891/inconcert-conversational-bot","@type":"ListItem"},{"name":"Peopleware","position":13,"description":"Peopleware is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Our comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. Peopleware is trusted by a global community of 200,000 users in over 30 countries worldwide, to optimize their workforce efficiency every day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7230ab91-986b-4068-ad52-0403aefa9d1e.png","url":"https://www.capterra.co.nz/software/152457/Peopleware","@type":"ListItem"},{"name":"ReplyOne","position":14,"description":"Sematell is one of the pioneers in the field of AI-based call center software. The intelligent solution ReplyOne analyzes requests from all written communication channels and enables service agents to answer their customer inquiries faster and better. The software can be used in over 70 languages and increases the quality and efficiency of service centers. With more than 120 installations, Sematell supports the customer communication of well-known companies of all sizes & from various industries","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/764617fc-e4d3-4373-a850-00de9d5ef8b8.jpeg","url":"https://www.capterra.co.nz/software/153251/replyone","@type":"ListItem"},{"name":"Kloudtalk","position":15,"description":"KloudTalk is a Cloud-based Business Phone System that offers advanced features like multilevel IVR, intelligent call routing, text to speech conversion, click to call buttons, call recording, virtual phone numbers, voicemail, call reporting, working time management, etc. It offers easy onboarding, user-friendly interface, cost-effective payment plans and complete data security. KloudTalk App is available for download on Google Plays and App store.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/843f2f55-3220-49bb-83e7-fb8b5e8f3267.png","url":"https://www.capterra.co.nz/software/167275/kloudtalk","@type":"ListItem"},{"name":"Fonvirtual Call Center","position":16,"description":"The call center software is a service hosted in the cloud and diversified locally. It is not necessary for all call center agents to be in one place, as calls are managed from any location. This way, the call center software allows the workforce to operate comfortably and efficiently from separate locations. It integrates an ACD system that distributes incoming calls to agents based on previously configured automatisms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/778d72a7-1306-4af4-bb6d-dab5ae6ac27c.png","url":"https://www.capterra.co.nz/software/183354/fonvirtual-call-center","@type":"ListItem"},{"name":"RingQ","position":17,"description":"RingQ is a cloud-based PBX software designed to enhance customer interactions. It includes call center and hotel PBX features for businesses of any size. The platform offers website live chat powered by ChatGPT, smartphone VoIP apps, and CRM integrations for seamless data management.\n\nRingQ's IVR and call routing efficiently manage calls, while wallboard and queue management tools boost productivity. Advanced call reporting, predictive dialer, and wrap-up code functionalities provide insights and optimize workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce86e06f-f0ac-45df-8ba3-fd9f7de7d35e.webp","url":"https://www.capterra.co.nz/software/1071488/RingQ","@type":"ListItem"},{"name":"My Country Mobile","position":18,"description":"This UCaaS solution is designed for teams that just want communication to “work” without the usual hassle. You get one platform for calls, video, and messaging, making it easier for everyone to stay on the same page. The setup is simple, the interface is clean, and features like AI-assisted call handling and flexible routing help save time every day.\n Whether your team works from home or across different countries, the system keeps everything running smoothly. With My Country Mobile behind it, you can count on strong reliability, global reach, and the tools you need to support your customers better.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/220bb8f0-de62-4697-83f8-464a55ad9c03.jpeg","url":"https://www.capterra.co.nz/software/1082586/My-Country-Mobile","@type":"ListItem"},{"name":"Ace Peak Cloud CX","position":19,"description":"A modern communication platform designed to simplify how teams connect, collaborate, and support customers. Voice, video, and messaging all work together in one clean, easy-to-use system, making everyday communication feel effortless. With helpful tools like AI-assisted call handling, real-time analytics, and seamless CRM integrations, teams can stay organized and respond faster. Backed by Acepeak, the platform offers reliable global connectivity and the flexibility to support growing businesses across different industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9983ef91-83dd-476b-b4cb-f422af9f766d.png","url":"https://www.capterra.co.nz/software/1032428/cloud-contact-center","@type":"ListItem"},{"name":"NobelBiz OMNI+","position":20,"description":"An innovative approach to contact centers: from a one-of-a-kind carrier-of-carriers network to a fully remote-capable omnichannel contact center software designed for the age of social media. NobelBiz is a leading contact center as a software company run by people from the industry for the industry. Offering: carrier network, all-in-one software, local caller ID solution, TCPA compliance, and STIR/SHAKEN attestation solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e22976a2-3ce8-4d72-8386-e2b5cf78c5ef.png","url":"https://www.capterra.co.nz/software/160307/cloud-contact-center","@type":"ListItem"},{"name":"Office24by7","position":21,"description":"Office24by7 Contact Center combines multi-channel communication like voice, chat, email, and WhatsApp in a unified agent desktop interface, supporting unlimited users and calls. It provides automatic routing, context-aware engagement, and automation to deliver personalized, efficient customer service experiences. Integrated workforce management tools and omnichannel analytics enable precise forecasting and optimizations of staffing and workloads. Customizable dashboards highlight agent performance and customer satisfaction metrics in real time. The platform’s modular architecture allows businesses of all sizes to scale smoothly with no compromise on reliability or security, supported by enterprise-grade SLAs and 24/7 technical assistance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b0ca1e2-1d30-45a3-bbeb-1e689aba1ff4.png","url":"https://www.capterra.co.nz/software/172453/cloud-telephony","@type":"ListItem"},{"name":"HiringBranch","position":22,"description":"LearningBranch is an automated conversational-based AI assessment and training platform that helps hire and train employees who will perform. Our situation based evaluations are bias-free and have social cultural, linguistic & international perspectives integrated throughout. In addition, monitor and up-skill your existing hires and create benchmarks on the skills that drive performance. Our platform enables you to replace interviews, increase speed to hire, and increase speed to proficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29ffe71d-7d1f-40fc-b444-e40be1d7cf43.png","url":"https://www.capterra.co.nz/software/173274/learningbranch","@type":"ListItem"},{"name":"Uniphore","position":23,"description":"Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal AI architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/082745b8-7853-4428-9d05-3a8f7eb011f0.png","url":"https://www.capterra.co.nz/software/180755/uniphore","@type":"ListItem"},{"name":"PBXware","position":24,"description":"The Bicom Platform is an all-in-one, white label Unified Communications & Collaboration suite for telecom service providers. Our UCaaS Solution was built with 20+ years of experience and partner feedback.\n\nPBXware is our powerful PBX software with advanced communication features, maximum flexibility and scalability, and cost-effective options.\n\nMulti-Tenant PBX allows you to efficiently manage and maintain a diverse customer base from a single installation. \n\nContact Center PBX, our CCaaS solution, prioritizes customer experience, efficiency, and productivity through Omnichannel tools and features, including WhatsApp and FB Messenger integration.\n\ngloCOM is our UC desktop and mobile app that integrates VoIP, video conferencing, hybrid meetings, chat, file sharing, and other collaboration features.\n\nSERVERware is our UC virtualization platform for hosting telephony in the Cloud. Geo-redundancy protects your setup from disasters through separate server replications in distant locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2c1df75-9020-48a6-b10c-ac3d46f37d99.png","url":"https://www.capterra.co.nz/software/187684/pbxware","@type":"ListItem"},{"name":"Telecmi","position":25,"description":"TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a3ae3635-78f6-4958-a06a-a8d3476c6c93.png","url":"https://www.capterra.co.nz/software/191986/telecmi","@type":"ListItem"}],"numberOfItems":25}
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