---
description: Discover and compare Contact Centre Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Contact Centre Software for Windows - Price comparison & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software for Windows](https://www.capterra.co.nz/directory/32035/contact-center/software)

# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (465 reviews) — 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry.
2. [Webex Suite](https://www.capterra.co.nz/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
3. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.
4. [RingEX](https://www.capterra.co.nz/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
5. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews) — High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
6. [Nextiva](https://www.capterra.co.nz/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
7. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) — 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline \& mobile numbers and more...
8. [TeamSupport](https://www.capterra.co.nz/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
9. [Salesforce Service Cloud](https://www.capterra.co.nz/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
10. [Talkdesk](https://www.capterra.co.nz/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
11. [Apptivo](https://www.capterra.co.nz/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
12. [CallHippo](https://www.capterra.co.nz/software/159578/callhippo) — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
13. [GoTo Connect](https://www.capterra.co.nz/software/163604/goto-connect) — 4.5/5 (668 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
14. [Lime Connect](https://www.capterra.co.nz/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
15. [CXone Mpower](https://www.capterra.co.nz/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
16. [Dialpad](https://www.capterra.co.nz/software/190976/dialpad-sell) — 4.2/5 (562 reviews) — Easy to set up, easy to use. Dialpad Support is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
17. [Agile CRM](https://www.capterra.co.nz/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
18. [Aircall](https://www.capterra.co.nz/software/144486/aircall) — 4.2/5 (458 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
19. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (314 reviews) — Our call center software boosts efficiency with predictive dialers, intelligent routing, multi-CRM integration and real-time analytics.
20. [Kixie PowerCall](https://www.capterra.co.nz/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
21. [Front](https://www.capterra.co.nz/software/132901/front) — 4.5/5 (286 reviews) — Front is a customer ops platform that helps businesses keep the human touch in every interaction.
22. [MiVoice Business Solution](https://www.capterra.co.nz/software/140996/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.
23. [CloudTalk](https://www.capterra.co.nz/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based contact center software for sales and customer service teams. Start your FREE 14-day trial\!
24. [VICIdial](https://www.capterra.co.nz/software/135842/vicidial) — 4.7/5 (264 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
25. [Calabrio ONE](https://www.capterra.co.nz/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.nz/directory)

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It also integrates with CRMs and other business tools to streamline workflows and provide insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.co.nz/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":13,"description":"We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. 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Affordable, feature-packed, cloud-based. Dialpad Support, Dialpad's call center software, improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.co.nz/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Agile CRM","position":17,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.nz/software/135148/agile-crm","@type":"ListItem"},{"name":"Aircall","position":18,"description":"Aircall is a customer communications platform that combines phone functionality with advanced AI. It unifies communication channels, automates tasks, and provides data-driven insights to improve customer interactions. AI Voice Agents handle inbound calls, while AI Assist offers real-time conversation intelligence and workflow automation.\n\nThe platform integrates with CRM and helpdesk systems, ensuring a unified view of customer data for personalized service. Its analytics tools track metrics and highlight areas for improvement. Aircall supports sales and support teams with tools to streamline workflows and boost productivity. By delivering intelligent communication solutions, it helps organizations strengthen customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.co.nz/software/144486/aircall","@type":"ListItem"},{"name":"DialedIn CCaaS","position":19,"description":"DialedIn delivers a robust contact center solution that optimizes operations with features to enhance efficiency and customer engagement. Our predictive and progressive dialers maximize agent productivity, while intelligent call routing and auto-attendant features ensure seamless customer interactions. DialedIn supports multi-channel communication, including voice, SMS, email, and social media to enable comprehensive customer engagement. Real-time reporting and analytics offer managers valuable insights for performance optimization. The software integrates effortlessly with leading CRM systems, streamlining data flow and boosting agent efficiency. A scalable, cloud-based infrastructure ensures reliability, exceptional call quality, and the flexibility to grow with your business. DialedIn's built-in suite of workforce management tools and advanced reporting features further empower your contact center to operate at peak efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.capterra.co.nz/software/29589/callcenternow","@type":"ListItem"},{"name":"Kixie PowerCall","position":20,"description":"Kixie is an AI-powered revenue communications platform that enhances calling and texting for sales, marketing, and customer success teams. It seamlessly integrates with major CRMs like HubSpot, Salesforce, and Zoho, enabling fast setup and streamlined workflows.\n\nOutbound Sales: Connect Faster\nBoost connection rates by up to 400% with:\n✔️ AI-Powered Local Presence Dialing\n✔️ Multi-Line PowerDialer with AI Voice Detection\n✔️ Spam Risk Mitigation\n\nMarketing: Convert More Leads\nAutomated calling & texting ensure instant engagement and scalable outreach, driving higher conversions.\n\nInbound Sales & CS: Handle Calls Efficiently\n📞 CRM-Based Call Routing\n📩 Group SMS & Auto Responses\n📊 Call Queues\n\nLeadership: Optimize & Scale\nTrack performance with AI-driven insights, call analytics, and live coaching.\n\n🚀 Supercharge your outreach—try Kixie for free today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d54b99d-d74d-4a6c-99aa-442524562dba.png","url":"https://www.capterra.co.nz/software/135636/kixie-powercall","@type":"ListItem"},{"name":"Front","position":21,"description":"Yes—you can scale and keep the human touch. Front is a customer operations platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all customer ops.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.co.nz/software/132901/front","@type":"ListItem"},{"name":"MiVoice Business Solution","position":22,"description":"MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An open, feature-rich unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, or in your public cloud instance.\n\nThe entire solution can be purchased with traditional CapEx perpetual licensing or using OpEx subscription payment model.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4e365b6-f7c7-4d7c-b03f-973c9edc36e4.jpeg","url":"https://www.capterra.co.nz/software/140996/MiVoice-Business-Solution","@type":"ListItem"},{"name":"CloudTalk","position":23,"description":"CloudTalk is a cloud-based contact center software for sales and customer service teams, built to streamline inbound and outbound communication in one powerful workspace.\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations (including HubSpot, Salesforce, and Pipedrive), CloudTalk offers an AI Voice Agent and AI-powered features that help agents automate their daily workflows and boost efficiency.\n\nBenefit from global coverage across 160+ countries, exceptional call quality and AI Conversational Intelligence that turns every conversation into actionable insights. Trusted by 4,000+ companies like Nokia, Glovo, and Valutico.\n\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.capterra.co.nz/software/182004/cloudtalk","@type":"ListItem"},{"name":"VICIdial","position":24,"description":"Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c75171b-6d7a-480a-bf7a-716dc33c3de6.png","url":"https://www.capterra.co.nz/software/135842/vicidial","@type":"ListItem"},{"name":"Calabrio ONE","position":25,"description":"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.\n\nWe maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.\n\nOnly Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.capterra.co.nz/software/110588/calabrio-one-suite","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/32035/contact-center/deployment-options/windows/software#itemlist","numberOfItems":25}
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