53 results
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Sprinklr’s social CRM tools help enterprises create positive interactions at scale—powered by the industry’s most advanced AI engine. Learn more about Sprinklr
Sprinklr is the only enterprise-grade social CRM solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands build relationships and create positive interactions wherever your customers are across 35+ social and digital channels, all from a single Unified-CXM platform. Leave point solution chaos behind with Spinklr. Learn more about Sprinklr
Sprinklr is the only enterprise-grade social CRM solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands build relationships...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
All-in-one social media marketing and CRM solution with powerful social listening, publishing, reporting & engagement features. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one-stop solution for any marketer's social listening, engagement, publishing, measuring and benchmarking needs. Falcon helps marketers deliver more personalized brand experiences across all digital touchpoints, based on enriched customer profiles. This platform features a highly intuitive and collaborative UI and is complemented by the best support team in the business. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one-stop solution for any marketer's social listening, engagement, publishing, measuring and...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 95,000+ paying customers spanning across 179 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with CRM that is both agile and powerful. Learn more about Pipedrive
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 95,000+ paying customers spanning across 179 countries, sales teams are drawn in by our...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands. Learn more about Sprout Social
Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands including Loews Hotel, NBC Universal, Macys, Chipotle and Sony. Available via web browser, iOS and Android, Sprout enables brands to simplify social management, collaborate across teams and provide an exceptional customer experience. Sprout Social supports Facebook, Twitter, Instagram, LinkedIn, and Pinterest. Learn more about Sprout Social
Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands including Loews Hotel, NBC Universal, Macys, Chipotle and Sony....

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies,...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
With over 200,000 paid accounts and millions of users, Hootsuite powers social media for organizations around the world, from the smallest businesses to the largest enterprises. Build your brand, strengthen connections with customers, and drive results business leaders care about by integrating social across your whole organization. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
With over 200,000 paid accounts and millions of users, Hootsuite powers social media for organizations around the world, from the smallest businesses to the largest enterprises. Build your brand,...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Zendesk offers an industry-leading customer service solution.
Zendesk offers an industry-leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk offers an industry-leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you -- everywhere you work.
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you by automatically combining your contacts, communication histories, email inboxes, and calendar appointments with over 250+ SaaS business app contacts and social media connections (including Linkedin, Twitter, Facebook) into one unified team relationship manager.
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you by automatically combining your contacts, communication histories, email inboxes, and calendar appointments with over 250+...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse.
Agorapulse is a social media management tool that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports all in one easy-to-use dashboard. Agency customers receive special benefits in our Agency Love program. Agorapulse currently supports Facebook, Twitter, Instagram, YouTube, and LinkedIn.
Agorapulse is a social media management tool that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
With more than 1.5 million users across all industries, Insightly is a leading CRM software with native integrations to Gmail, Office 365, MailChimp, and other popular applications. Use Insightly to manage customer data, leads, and projects at every stage of customer relationships, monitor sales pipeline, and measure performance against your sales and business goals.
With more than 1.5 million users across all industries, Insightly is a leading CRM software with native integrations to Gmail, Office 365, MailChimp, and other popular applications. Use Insightly to...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.
Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.
Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Sugar helps sales, marketing and service teams to reach their full potential in everything they do.
Deployed by 2 million individuals in over 120 countries, and PC Mag Business Choice Best CRM Software Award for the fourth year running, the only CRM software that readers would strongly recommend to their peers. Sugar is for the disruptors, the innovators and the visionaries. Sugar offers an industry-leading customer experience, a simple interface and an intuitive customization platform.
Deployed by 2 million individuals in over 120 countries, and PC Mag Business Choice Best CRM Software Award for the fourth year running, the only CRM software that readers would strongly recommend to...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
End-to-end client experience platform built for small businesses.
Meet Thryv, the end-to-end client experience platform built for small businesses. Thryv integrates essential business functions like estimates and invoicing, appointment scheduling, payment processing, text and email campaigns, managing customer lists, social media, and more.
Meet Thryv, the end-to-end client experience platform built for small businesses. Thryv integrates essential business functions like estimates and invoicing, appointment scheduling, payment processing...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business.
Join tens of thousands of small businesses managing follow ups with a simple CRM that's been helping people get back to what they love for 10 years. Other tools are too cumbersome or require too many steps. Highrise is the just right, more thoughtful way to track leads, manage follow ups, and build relationships. Start with a free no risk 30 day trial - follow up, close deals, and spend the rest of your day doing the things only you can do.
Join tens of thousands of small businesses managing follow ups with a simple CRM that's been helping people get back to what they love for 10 years. Other tools are too cumbersome or require too...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Social media management tool with brand monitoring, content sharing, multiple networks support, social media/email analysis & tracking.
Sendible is the leading social media management platform for agencies looking to manage social media more effectively for their clients. The Sendible platform brings all your social networks together into a centralised hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time!
Sendible is the leading social media management platform for agencies looking to manage social media more effectively for their clients. The Sendible platform brings all your social networks...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Online community software that enables companies to connect customers, partners, and employees to get work done anywhere.
Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community Builder & Templates -Topics -Salesforce Files -Actions -Groups -Trust
Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
As the only B2B social media platform, Oktopost helps manage social media at scale and integrate social data with a marketing stack.
Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social and measure the real impact of social on the business. Oktopost allows marketers to better engage with customers and prospects, get actionable insights, and prove ROI. Integrating natively with all major marketing automation and CRM platforms, Oktopost helps leverage social data to improve customer experience and drive revenue growth.
Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social and measure the real impact of social on the business....

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Cloud and on-premise customer relationship management software for sales, marketing and customer service.
Over 15,000 small and medium sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count. It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and take advantage of the latest mobile developments to further grow their business.
Over 15,000 small and medium sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count. It is used by...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Our all-in-one solution is designed to help businesses attract more customers, retain current customers, and manage your reputation.
Demandforce is a customer communications management solution designed to help businesses in dermatology, automotive, chiropractic, and other sectors automate front office tasks, generate appointment requests manage email campaigns, and more on a unified interface. Key features of the platform include two-way texting, desktop alerts, mobile appointment check-in, direct mail postcards, bulk text messaging, patient portal, reputation management, virtual waiting lists, and more among others.
Demandforce is a customer communications management solution designed to help businesses in dermatology, automotive, chiropractic, and other sectors automate front office tasks, generate appointment...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind,...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Jive's Interactive Intranet software provides a single platform for corporate communication, employee engagement and collaboration.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate communications, employee engagement and high-performance teamwork. AI-powered PeopleGraph technology proactively connects employees with people and information they need to know. Jive's integrated, out-of-the-box solution reduces cost of ownership and enhances other applications, like Microsoft Office 365.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Visual Sales CRM system and powerful Customer Data management platform for teams. Visual marketing automation & built-in integrations.
SalesSeek CRM is an all-in-one business platform designed to help large teams centralize and manage their customer data. Oversee your opportunities in the visual sales funnel and track individual activity, from billing and payments to marketing and support. Managers get a complete overview of team performance and KPIs, while team members have the ability to work collaboratively across all accounts accessing the customer data they need to win more business.
SalesSeek CRM is an all-in-one business platform designed to help large teams centralize and manage their customer data. Oversee your opportunities in the visual sales funnel and track individual...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Relenta combines the features of web-based email, CRM, online calendar, task manager, and email marketing software. Free 14-day trial.
Relenta is an email-based contact management tool that allows small teams to handle a large number of customer interactions. Relenta is the cross between email, contact manager, email marketing, CRM, calendar and your personal secretary. Relenta allows you to accelerate sales, raise awareness through email marketing campaigns, and deliver personalized service to each and every customer despite the small size of the team.
Relenta is an email-based contact management tool that allows small teams to handle a large number of customer interactions. Relenta is the cross between email, contact manager, email marketing, CRM,...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
The Ultimate Customer Experience Management Platform
This is a platform where industry 4.0 converges with Customer Experience management to provide an end-to-end solution for Marketing, Branding and Customer Service Enhancement. We offer Social Listening, Online Reputation Management, Digital Intelligence and Chatbots connected via dashboards under a singular tool, to deep dive into actionable Analytics and Insights. We have a global footprint servicing amongst the Fortune 500.
This is a platform where industry 4.0 converges with Customer Experience management to provide an end-to-end solution for Marketing, Branding and Customer Service Enhancement. We offer Social...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Software for managing your inbound and outbound marketing campaigns.
Software for managing your inbound and outbound marketing campaigns.
Software for managing your inbound and outbound marketing campaigns.

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Outbound Sales Acceleration Platform helping top sales performers to gather utmost targeted & accurate data on professional networks.
Outbound Sales Acceleration Platform helping top sales performers to gather utmost targeted & accurate data (contact information, sales stack, social profile) on professional networks (Linkedin, Github, Crunchbase, Twitter, Angellist, Viadeo, Xing).
Outbound Sales Acceleration Platform helping top sales performers to gather utmost targeted & accurate data (contact information, sales stack, social profile) on professional networks (Linkedin,...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Helps companies optimize customer relationships by integrating marketing, sales, and service.
Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams.
Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics.
Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics.
Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics.

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Cloud-based contact management tool which assists small businesses with pipeline tracking, contact management and reporting.
Batchbook is a simple contact database that integrates with tons of apps. Keep all your meaningful contact info in Batchbook for a complete, current story about each person's history with your business. Search across contacts to find the exact person or people you need. Dynamic lists stay current. If contacts belong they're auto-added and if they don't they're auto-removed! Batchbook's mobile-responsive, so you can access contacts 24/7. We save you time so you can get to know your customers.
Batchbook is a simple contact database that integrates with tons of apps. Keep all your meaningful contact info in Batchbook for a complete, current story about each person's history with your...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Pivotal integrates all the features you need - flexibility, reliability, smart reporting and mobility - and offers capabilities that go
Pivotal can do it all- from interacting with customers through effective marketing campaigns, to turning leads into selling opportunities and ultimately closed deals, and to delivering thoughtful customer service. It can be easily and cost-effectively tailored to match your individual business processes, as well as give you flexibility in your hosting options, whether on-premise or in the cloud.
Pivotal can do it all- from interacting with customers through effective marketing campaigns, to turning leads into selling opportunities and ultimately closed deals, and to delivering thoughtful...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Open-source CRM that manages contacts & activity, allows sales pipeline tracking, sales force automation, supports mobile devices.
Zurmo, Inc. is the CRM company behind the Zurmo Open Source Project. The company develops, supports, and offers CRM solutions for Zurmo Commercial customers. Zurmo, Inc. is redefining the way Customer Relationship Management is used. Our team is driven by the common goal of building and supporting a better Open Source CRM solution based on rock solid engineering and progressive user adoption methodologies.
Zurmo, Inc. is the CRM company behind the Zurmo Open Source Project. The company develops, supports, and offers CRM solutions for Zurmo Commercial customers. Zurmo, Inc. is redefining the way...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Khoros care enables you to manage social campaigns and responses with precision and efficiency.
Khoros Care enables clients to serve their customers on their digital channel of choice with unmatched operational insight & automation to boost customer satisfaction and reduce costs. Khoros Care offers Messaging to serve more customers with the convenience of messaging; In-App Messaging to securely message with customers in your brands mobile app or website; & Social Care to monitor & respond on social channels at any volume to protect your brand and build customer satisfaction.
Khoros Care enables clients to serve their customers on their digital channel of choice with unmatched operational insight & automation to boost customer satisfaction and reduce costs. Khoros...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Cloud-based tool that builds online communities that enable productive conversations between companies and their customers.
Get Satisfaction is the leading customer engagement platform that gathers product ideas, builds brands, creates sales opportunities, and scales customer support with no additional cost. Engage with your customers Anywhere they are: your website, Facebook, via search, or on a mobile device. Get Satisfaction provides a powerful core platform for your customer community, but our wealth of tools and features are what set us apart from the crowd.
Get Satisfaction is the leading customer engagement platform that gathers product ideas, builds brands, creates sales opportunities, and scales customer support with no additional cost. Engage with...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Web-based software, compatible with CRM 2015 & CRM Online, offering personalized portals, dynamic web templates, and CRM form.
Web-based software, compatible with CRM 2015 & CRM Online, offering personalized portals, dynamic web templates, and CRM form.
Web-based software, compatible with CRM 2015 & CRM Online, offering personalized portals, dynamic web templates, and CRM form.

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Helps auto shops automate their marketing efforts through reputation management, social media marketing, and customer engagement.
The SocialCRM auto shop marketing service provides a comprehensive approach to attracting and retaining customers, using the latest digital marketing strategies to engage customers and accelerate business growth.Key features include automated email and text campaigns, verified customer reviews, social media content, professional websites, online appointment scheduling, performance & benchmark reporting, dedicated marketing support, integration with the Manager SE shop management, and more
The SocialCRM auto shop marketing service provides a comprehensive approach to attracting and retaining customers, using the latest digital marketing strategies to engage customers and accelerate...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
CRMNEXT is a global CRM solution provider, a specialist in optimizing customer relationships.
CRMNEXT is the Worlds most powerful financial CRM. It has practice leadership across nine verticals assisting businesses from SMEs to Fortune 500 businesses in optimizing customer relationships. Gartner recognizes CRMNEXT as a leading player in Sales force automation, Service Management and Lead Management. It is committed to make digital journeys of its customers, simpler and profitable through disruptive innovations. For more information, visit www.crmnext.com
CRMNEXT is the Worlds most powerful financial CRM. It has practice leadership across nine verticals assisting businesses from SMEs to Fortune 500 businesses in optimizing customer relationships....

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Leadsales is the leading customer communications platform for WhatsApp, Messenger & Instagram.
Leadsales is the leading customer communications platform for WhatsApp, Messenger & Instagram.
Leadsales is the leading customer communications platform for WhatsApp, Messenger & Instagram.

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Social media monitoring platform that enables businesses to manage post statistics, monitor metrics, track visitors, and more.
Monitor what people are saying about your brand, product, competitors and market on social media to generate leads and gather intelligence. Schedule and launch Social Media Campaigns and measure sales and conversions on these campaigns.
Monitor what people are saying about your brand, product, competitors and market on social media to generate leads and gather intelligence. Schedule and launch Social Media Campaigns and measure...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Engage in real time across social channels, gain valuable insights from social listening, publish posts, and manage ratings/reviews.
With Astute Social, your customer care and marketing teams have a single platform to manage social listening and brand monitoring, social care and consumer engagement, ratings and reviews across a variety of review platforms, social post scheduling, sentiment tracking, and multi-channel ad campaigns. Advanced natural language and sentiment analysis surface the posts that need your attention and direct CRM integration ensures customer issues are handled quickly with no duplicate work.
With Astute Social, your customer care and marketing teams have a single platform to manage social listening and brand monitoring, social care and consumer engagement, ratings and reviews across a...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
SeoToaster CRM features a mobile-friendly landing pages builder, full blown content management system, and web store in one product.
SeoToaster CRM is ideal for any website-centric organization or campaign, as it ships with its own mobile friendly landing pages builder, full blown Content Management System, and web store supporting digital downloads. Track ad campaigns effectiveness, behaviors across sites, downloads, chat conversations, phone calls, open emails & attachments, store amounts transactions, and more. Ships with workflows, drip campaign etc.
SeoToaster CRM is ideal for any website-centric organization or campaign, as it ships with its own mobile friendly landing pages builder, full blown Content Management System, and web store supporting...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
An AI powered platform to analyze content, identify nano-influencers and improve social ROI.
Continuon's AI powered platform helps brands understand their social media communities & content, identify nano-influencers, and build data-driven campaigns that increase ROI. Understand what interests your social audiences. Create social marketing thats real, authentic and relevant. Brands using Continuon to optimize their content have reported an increase in organic reach of more than 50%.
Continuon's AI powered platform helps brands understand their social media communities & content, identify nano-influencers, and build data-driven campaigns that increase ROI. Understand what...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Telemarketing solution that helps enterprises automate screening and check the status of new business phone numbers in real-time.
Telemarketing solution that helps enterprises automate screening and check the status of new business phone numbers in real-time.
Telemarketing solution that helps enterprises automate screening and check the status of new business phone numbers in real-time.

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Using LinkedIn to generate leads for your business? Automate your LinkedIn outreach with Dripify today: https://dripify.io/
Dripify.io - is the most advanced LinkedIn automation & lead generation tool on the market that allows to: Create LinkedIn prospecting campaigns by selecting desired automated LinkedIn actions, delays, and conditions Onboard team members and do LinkedIn prospecting together Access advanced analytics with crucial metrics, conversion rates, and team stats Respond to leads quickly and easily via your smart inbox feature available in Dripify Export leads into CSV and much more!
Dripify.io - is the most advanced LinkedIn automation & lead generation tool on the market that allows to: Create LinkedIn prospecting campaigns by selecting desired automated LinkedIn actions,...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
A powerful unified platform and highly customizable customer-focused solution based on CRM Microsoft Dynamics 365.
Path Solutions' CRMPlus is a powerful unified platform and highly customizable customer-focused solution based on CRM Microsoft Dynamics 365. It empowers banks to provide frictionless Omnichannel customer experience, helping them to increase revenue, profitability, and customer loyalty.
Path Solutions' CRMPlus is a powerful unified platform and highly customizable customer-focused solution based on CRM Microsoft Dynamics 365. It empowers banks to provide frictionless Omnichannel...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Lyfpit is the social media marketing automation and growth hacking platform created by marketers
Lyfpit is the social media automation and growth hacking platform created by marketers for marketers with special care for efficiency and simplicity. From managing your daily communication to crafting complex campaigns across multiple platforms and geographies, Lyfpit is the ideal tool for you. Imagine Hootsuite & Asana Combined with additional automation features to scale your social media communication... this is Lyfpit :)
Lyfpit is the social media automation and growth hacking platform created by marketers for marketers with special care for efficiency and simplicity. From managing your daily communication to...

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
LinkedIn automation tool with a built-in CRM system and auto-responder features for message chains.
LinkedIn automation tool with a built-in CRM system and auto-responder features for message chains.
LinkedIn automation tool with a built-in CRM system and auto-responder features for message chains.

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social...
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing

Social CRM Tools Buyers Guide

What is a social CRM tool?

A social customer relationship management (CRM) tool is a combination of the features of social media and CRM software. The tool helps businesses engage with customers on various social media platforms. 

Businesses can track, monitor, and respond to all customer interactions using a centralized dashboard. This avoids asking employees to individually review hundreds of posts, mentions, comments, and hashtags every day.

The benefits of social CRM tools

Businesses primarily use social CRM tools to monitor their brand mentions on social media and manage interactions. Whether it’s a tweet complaining about a product or an Instagram story about your store, the tools let you address all such social interactions quickly and efficiently. 

Listed below are some of the benefits of using a social CRM tool: 

  • Centralize all social media interactions: The software’s centralized dashboard lets you monitor and manage social media interactions. This saves a lot of time and ensures that no activity on, or mention of, your brand goes unacknowledged.
  • Gain better insights into your target audience: Businesses can gain insights about their target audience with features such as social listening, customer social profiles, automated reports, and advanced analytics. These insights can help your sales and marketing teams improve customer segmentation and targeting.
  • Improve customer retention and generate leads: The tool helps you quickly respond to queries on social media. This can improve retention as customers will notice that your business is prompt in responses. Using behavioural and linguistic triggers, you can also find prospective customers who like or follow you or your competitors.
  • Engage customers and build your brand reputation: The tool keeps you connected with your target audience via their social feed. Quick responses to customer queries will keep them engaged with your brand, allowing you to build your reputation online.

Typical features of social CRM tools

  • Social media integration: Connect multiple social media platforms, including Facebook, Instagram, Twitter, and Linkedin, to a single portal. 
  • Centralized responding: Respond to comments, messages, and mentions on multiple social platforms from within the CRM system. 
  • Content sharing: Share brand-related content on multiple social platforms to engage with existing and prospective customers.
  • Social media monitoring: Listen for brand mentions by auto-monitoring comments, posts, and hashtags on various social media platforms. Seek out customer complaints and problems, while also identifying customer trends.
  • Customer social profiles: Use publicly available data from customers’ social media accounts to understand your audience; also, get a better idea of the customers’ needs and interests.
  • Reporting/analytics: Track and monitor audience engagement; also, get customized reports of their activity.

Considerations when buying social CRM tools

  • Check for social media integration with your CRM tool: Many CRM solutions integrate with social media platforms and offer similar functionalities as social CRM tools .
  • Assess your analytics requirements: Some vendors offer marketing and analytics tools with advanced tracking and analytical capabilities. These tools generate deeper insights than a social CRM tool. If your use case is more aligned with social media management or marketing, consider using these tools instead of social CRM.
  • Marketing and sales automation trends: As social media becomes "the" platform for sales and marketing campaigns , businesses will want a social CRM tool that offers this functionality or integrates with another platform that does. Some vendors are offering this functionality through third-party providers.
  • Social commerce/selling to grow exponentially: As social commerce gains traction, social media platforms are proving to be integral . Businesses are using social media networks and messaging platforms, such as WeChat , to expand their digital storefronts. Based on this trend, we expect social CRM tool vendors to offer integrations with social commerce/selling tools. The integration would allow users to manage interactions and sales from a central portal.