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LeadsRx is a marketing attribution platform used by B2B and B2C businesses as well as by marketing agencies. The system helps marketers understand how each advertising channel is performing in terms of driving revenue and customer acquisition events. Teams that use LeadsRx maximize Return on Ad Spend (ROAS) by reducing wasted ad spend, improving conversion rates, and understanding customer journeys. LeadsRx works across a wide selection of marketing channels including digital, radio, and TV. Learn more about LeadsRx Attribution Software Impartial multi-touch attribution for B2B, B2C, and agencies. Learn more about LeadsRx Attribution Software
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software. Learn more about Pendo Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls. Learn more about Pendo
Data is not the goal - more conversions is! With Oribi, you can follow every step individual visitors take on your site, learn where they are getting lost on their way to convert, and easily optimize their journeys. With an extremely easy interface, a smart algorithm, and the right set of features, Oribi serves as your single source of truth to monitor, analyze, optimize, and share your marketing efforts. Learn more about Oribi 'Code free', self-served analytics that gets you insights into your customers' behavior and easily optimize their journeys on your site Learn more about Oribi
Move past unreliable session-based analytics like GA into advanced user-based insights. Great product, great service, great price. Let us show you how today! Learn more about Kissmetrics Advanced user-based customer analytics at a great price. Learn more about Kissmetrics
Has your marketing team been forced to work remotely in these uncertain times? To make remote work as easy as possible, we have made our full enterprise platform free for 12 months, so your team can communicate and collaborate seamlessly. With so many moving parts working remote marketing can quickly turn to chaos and no amount of excel sheets, google docs, trello boards or Dropbox folders can untangle the mess, in fact, it compounds it. BUT what if there was a better way? Learn more about Cooperate Your single source of truth for all marketing operations. Centralise all of your marketing planning, activity and assets in one place. Learn more about Cooperate
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook
Drive growth, improve customer experience, and inform decisions with the enterprise-grade experience management platform that delivers actionable insights daily. With SoGoCX (customer experience) and SoGoEX (employee experience), SoGoSurvey makes it possible for experts to conduct complex analysis and beginners to get started. Advanced features offer customized solutions for your toughest business challenges. See for yourself with a demo today! SoGoSurvey's products simplify, monitor, and enhance every aspect of an organization's customer experience and employee engagement.
Hotjar's Behavior Analytics software makes it easy to go beyond traditional web analytics and understand what users are really doing on your site. - Visualize behavior with Heatmaps - Eliminate guesswork with Recordings - Find the biggest opportunities and blockers with Conversion Funnels - Improve online form completion rates with Form Analysis - Understand the reasons behind behavior with Polls and Feedback - Build your own responsive surveys Hotjar is the tool that answers questions about your users that traditional analytics cant. Collect the actual voice of your users.
CardBoard is the world's #1 user story mapping app. Collaborate with you team in real-time even if they are scattered across the globe. Easy to use and helps team build products that customers love. Sync your boards with tools like Jira, Trello, Azure DevOps, VersionOne and Pivotal Tracker. Your boards stay up to date whenever you make a change. See what you have been missing and try CardBoard. CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more.
At Mixpanel, our mission is to increase the rate of innovation. Through our powerful customer analytics platform, companies can analyze how and why users engage, convert, and retain across web, mobile, and smart devices. Then use that data to improve the customer experience. Over 26,000 companies - including 30% of The Fortune 100 - trust Mixpanel to grow their business. Mixpanel is headquartered in San Francisco with offices in New York, Seattle, Austin, London, Barcelona, and Singapore. Mixpanel helps companies analyze how customers engage, convert, and retain - then use that data to improve their experience.
Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In addition, Lucky Orange is easy to use, ready to go out of the box, and every plan includes full access to all of our features, including Dynamic Heatmaps, User Recordings, Live Chat, Surveys & Polls, Conversion Funnels, Realtime Dashboard, and Daily Email Reports. See how visitors really use your site with Dynamic Heatmaps, Visitor Recordings, Form Analytics, Live Chat, Polls, and more!
UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver an exceptional experience to your customers. Visualize your customer journeys, create personas, analyze touchpoints in multi-channel interactions and invite collaborators to map together and share journeys online! An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value.
WebEngage, being a full-stack marketing automation platform, allows you to get a unified view of your users through its journey designer feature. You can orchestrate complex lifecycle marketing campaigns using a simple drag-n-drop interface on the WebEngage dashboard. User journeys can be designed using specific rules completely customized to suit each business and the kind of user events that occur in the course of a user's lifecycle. WebEngage is a B2C multichannel marketing automation tool. It helps improve user retention and drive conversions without spending $$$
Matomo (formerly Piwik) is the #1 open-source web analytics platform, used on over 1.4 million websites in over 190 countries. Matomo values privacy protection, 100% data ownership and no data sampling. It has two different hosting options - cloud and on-premise. Cloud takes the hassle out of installation, whereas on-premise is the free, open-source and self-hosted PHP/MySQL software you can install on your own server, which gives you max. flexibility. Matomo (formerly Piwik) is the #1 open-source web analytics platform, used on over 1.4 million websites in over 190 countries.
The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: Organize all your customer insights, data, solutions and ideas in one place. Present and share your maps for greater commitment and impact. Collaborate on maps IRL with remote teams for higher efficiency. Update and use your maps as change plans by using Custellence's unique status settings The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience
Piwik PRO is the first privacy-oriented alternative to Google Analytics. Created in 2013, Piwik PRO Analytics Suite allows for tracking web, app, product and intranet behavior of users. The platform ensures compliance with strict EU, US, Chinese and Russian data protection laws, including the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA). Piwik PRO: Analytics, Tag Manager, Personalization, Customer Data Platform, GDPR Consent Manager and Custom Reports.
DemandJump removes the blindspots from digital marketing by revealing more of the customer journey and competitive landscape than you could ever see before. #1 See what consumers are doing - not just which ad they click on, but the websites they visit, the searches they conduct along the path to purchase, and more. #2 See what competitors are doing - where theyre showing up, whats driving their traffic, the content/ads they use, and how you compare. #3 See what you should be doing next. With DemandJump you will see what consumers are doing, see what your competitors are doing, and see what you should be doing next.
Visual Paradigm helps software development teams to capture correct requirements and transform them into accurate design, thus helping developers to build right software according to requirements. Software design tool with wireframing, process mapping, network diagramming, and visual modelling tools for agile software projects.
You dont have to be a research expert to understand your users. Qualaroo is the first user research tool built for UX Designers. Our mission is to arm UX designers with the insights they need to design confidently. Partner with us for real insights into how your users experience your product and design products people love. SaaS-based solution that gives UX designers the ability to quickly and painlessly conduct user research and design great products.
Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc. Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc.
Journey mapping tools help you visualize your customer's experience. Digitizing your journey maps makes it easy to share, collaborate and export them to create professional presentations. Save time and scale journey mapping in your organization. Create customer journey maps, personas and stakeholder maps online. Collaborate, share, and present journey maps, personas and more.
ClosePlan helps enterprise sales organizations optimize their opportunity-to-close process. ClosePlan Deal Scorecards helps sales qualify more effectively, providing a common qualification language across your team. With ClosePlan Relationship Maps you can build org charts with easy to use drag and drop functionality. ClosePlan Sales Playbooks make it easy for your team to execute your sales strategy by guiding them through a best practice sequence of events based on your sales methodology. ClosePlan is a sales execution platform that helps enterprise B2B sales teams drive qualified opportunities to close.
JourneyLabs helps organizations in healthcare and the workplace rapidly develop and deploy automated digital engagement influenced by real-time customer experience and insights. This cloud-based transformative technology platform uses no-code intelligent journey design. JourneyLabs helps organizations rapidly develop and deploy automated digital engagement through real-time insights & intelligent design
Twik automatically personalizes websites to increase conversions and retention. Based on unique machine learning algorithms capable of understanding anonymized visitors, site structures and traffic, Twik provides your visitors with tailored content + messaging and creates an engaging experience for all users. twik announced one of the promising startups for customers experience, approached for one of the 100 best startups in Europe and selected 5 of the best disrupter Consumer Retail startups. Twik automatically personalizes websites to increase conversions-retention and creates an engaging experience for all - automatically.
Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis. Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis.
Meet your customers changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform. GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM.
SatisMeter is the simplest NPS tool on the market. Get real-time feedback, seamlessly integrated with your apps of choice. SatisMeter is a multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS). It is a must-have tool for SaaS, User platform or E-commerce companies. Thanks to an unobtrusive and lightweight survey widget, the average response rate is as high as 35%. Those who prefer email can use any email software. SatisMeter is the simplest NPS tool on the market. Get real-time feedback, seamlessly integrated with your apps of choice.
Customer journey mapping solution that helps businesses understand customer touch-points & underlying processes through brainstorming. Customer journey mapping solution that helps businesses understand customer touch-points & underlying processes through brainstorming.
Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting.
Helps marketers maximize media spend and get full visibility of their return-on-ad-spend (ROAS) from each mobile campaign. Helps marketers maximize media spend and get full visibility of their return-on-ad-spend (ROAS) from each mobile campaign.
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Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why. Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why.
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A Customer Journey Management Platform providing B2C Businesses with Omni-Channel Solution that helps them deliver personalized, timely, relevant, and memorable customer experience. A cloud-based Customer journey management Platform covering CRM, Marketing, Loyalty, and Analytics.
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Actionable business insights and reports that help to increase in-store revenue. Actionable business insights and reports that help to increase in-store revenue.
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Kitewheel delivers AI driven, omni-channel customer experiences in real time. Kitewheel delivers AI driven, omni-channel customer experiences in real time.
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Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time. Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time.
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Customer journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process. Journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process.
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Customer journey analytics solution that enables businesses to build journey maps, measure performance, and personalize customer experience. Customer journey analytics solution that enables you to build journey maps, measure performance, and personalize customer experience.
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Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys. Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys.
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Jogogo is changing the future of brick and mortar institutions with real-time analytics that allow companies to reshape the customer journey offline. Our mobile engagement platform provides companies with real-time data from in-store customers using the devices customers carry -- no apps or beacons. We let companies bridge the gap between physical and digital experiences with valuable insights like location intelligence to enhance the customer experience. Digitally connects businesses and in-store customers. Providing visitors with a better experience and retailers with stronger data.
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Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey. Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey.
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A suite of CRM solutions designed to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company. CRM solutions built to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company.
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Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience. Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience.
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Smartphone detection solution for measuring customer behavior or counting people within the designated zone. Smartphone detection solution for measuring customer behavior or counting people within the designated zone.
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Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Aurycs like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not. Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey
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CEMantica is a customer journey mapping tool providing a solution to map the interactions and emotions that are generated throughout the journey of your customer. The solution is natively integrated with Microsoft Dynamics 365 Customer Engagement platform, allowing to -Connect personas to real customer profiles -Generate Analytical dashboards providing actionable results -Centralise siloed data to drive brighter insights Customer journey mapping tool that helps businesses visualise, understand and analyse customer experience through a CRM integration.
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Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Tired of juggling disparate tools, data, and file formats? Cora Journey360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data. Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.
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Compare visitors with different levels of engagment towards your site with our user-friendly visitor journey and highlight tool. Compare visitors with different levels of engagment towards your site with our user-friendly visitor journey and highlight tool.

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D1 enables enterprise digital transformation through better engagement journeys when sending omnichannel communications to customers through the cloud. The platform works as a messages aggregator and an orchestration software that not only optimizes costs but also improves customer experience in the process. Customer experience management solution that helps businesses communicate with clients on multiple channels and generate insights.
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Cerebri AI develops and sells the most sophisticated AI-enabled customer experience (CX) platform. Cerebri Values CX v2 (CVX) is a leap forward in applying artificial intelligence to measure customer engagement and drive financial results for large enterprises at scale. It uses reinforcement learning to gain deeper insights from customer journeys, measure customer commitment across brands and predict Next Best Action{set}s to create personalized experiences throughout the customer life cycle AI-enabled Customer Experience platform for the enterprise.
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ChurnIQ mitigates subscriber churn and increases retention rates along the subscriber lifecycle. When data gets processed and key insights are displayed via robust analytics, decision-makers are empowered to implement retention strategies that strengthen their monthly recurring revenues (MRR). Key competitive advantages are: breaking down fragmented data silos, offering persona relevant data storytelling capabilities and the ability to install it quickly, with no friction. Subscriber retention analytics suite that works with data captured throughout the whole subscriber journey.
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Helps businesses manage customers and their sales teams. Helps businesses manage customers and their sales teams.