---
description: Compare the best Incident Management Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Incident Management Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](https://www.capterra.co.nz/directory/31332/incident-management/software)

# Incident Management Software

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> Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.

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## Products

1. [Site24x7](https://www.capterra.co.nz/software/168192/site24x7) — 4.7/5 (344 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
2. [Noggin](https://www.capterra.co.nz/software/150105/noggin) — 4.6/5 (5 reviews) — Next-generation Software for Every Aspect of Incident Management.
3. [HSI Donesafe](https://www.capterra.co.nz/software/141558/donesafe) — 4.7/5 (80 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
4. [Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.5/5 (685 reviews) — Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
5. [ManageEngine ServiceDesk Plus](https://www.capterra.co.nz/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
6. [SafetyCulture](https://www.capterra.co.nz/software/141080/iauditor) — 4.6/5 (253 reviews) — SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy.
7. [Cority](https://www.capterra.co.nz/software/102848/ehs-management-software) — 4.4/5 (106 reviews) — Easily record \& report events from any device. Leverage advanced tools to for investigations, find root causes, assign \& track actions.
8. [Sentrient](https://www.capterra.co.nz/software/158723/workplace-compliance-system) — 4.7/5 (10 reviews) — Intelligent Incident Management and Reporting Software
9. [Safety Champion](https://www.capterra.co.nz/software/150512/safety-champion) — 4.8/5 (28 reviews) — Simplify Incident Management with efficient tracking, compliance support and secure record storage, enhancing safety in your business.
10. [GoAudits](https://www.capterra.co.nz/software/191777/goaudits) — 4.8/5 (144 reviews) — GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions.
11. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
12. [Mint Service Desk](https://www.capterra.co.nz/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
13. [ecoPortal](https://www.capterra.co.nz/software/121927/ecoportal) — 4.6/5 (53 reviews) — ecoPortal keeps safety simple, so your people can actively participate in creating safer workplaces.
14. [Workday HCM](https://www.capterra.co.nz/software/66908/workday-hcm) — 4.5/5 (1733 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
15. [Salesforce Service Cloud](https://www.capterra.co.nz/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
16. [SolarWinds Service Desk](https://www.capterra.co.nz/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
17. [Datadog](https://www.capterra.co.nz/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
18. [Splunk Enterprise](https://www.capterra.co.nz/software/94317/splunk) — 4.6/5 (259 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
19. [SiteDocs](https://www.capterra.co.nz/software/143579/sitedocs) — 4.8/5 (241 reviews) — Complete all your safety forms and documents on mobile devices from the field. Login online to track and monitor safety activity.
20. [PagerDuty](https://www.capterra.co.nz/software/125693/pagerduty) — 4.6/5 (219 reviews) — Cloud software that connects people, systems \& data into a single view for visibility and actionable intelligence across operations.
21. [Pirani](https://www.capterra.co.nz/software/196959/pirani) — 4.5/5 (203 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
22. [New Relic](https://www.capterra.co.nz/software/118128/new-relic) — 4.5/5 (195 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
23. [Vivantio](https://www.capterra.co.nz/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
24. [Zoho Creator](https://www.capterra.co.nz/software/211755/zoho-creator) — 4.3/5 (169 reviews) — Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data.
25. [OpsGenie](https://www.capterra.co.nz/software/170236/opsgenie) — 4.6/5 (154 reviews) — Opsgenie is a modern incident management and response solution for operating always-on services.

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## Related Categories

- [EHS Software](https://www.capterra.co.nz/directory/10015/ehs-management/software)
- [Quality Management Software](https://www.capterra.co.nz/directory/30099/quality-management/software)
- [Risk Management Software](https://www.capterra.co.nz/directory/30665/risk-management/software)
- [Safety Management Software](https://www.capterra.co.nz/directory/31299/safety-management/software)
- [Audit Software](https://www.capterra.co.nz/directory/30664/audit/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/31332/incident-management/software)
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Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.nz/software/136189/salesforce","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":16,"description":"SolarWinds Service Desk restores service speed with intelligent automation. Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.nz/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":17,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.capterra.co.nz/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Splunk Enterprise","position":18,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.co.nz/software/94317/splunk","@type":"ListItem"},{"name":"SiteDocs","position":19,"description":"Most intuitive Safety Software with world class Analytics, an integration and automation engine, and In-App Chat.\n\nSiteDocs, a GoCanvas solution, is the easiest way to manage your entire safety program from mobile apps and the web. SiteDocs features a custom form builder, PDF document library, worker certification management, offline-mode, and more. SiteDocs will help you easily manage your safety program while saving you time and helping you maintain the highest standard of safety possible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.capterra.co.nz/software/143579/sitedocs","@type":"ListItem"},{"name":"PagerDuty","position":20,"description":"PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aeda5a3c-7a2f-47ff-ba7e-8b05711da84a.png","url":"https://www.capterra.co.nz/software/125693/pagerduty","@type":"ListItem"},{"name":"Pirani","position":21,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.co.nz/software/196959/pirani","@type":"ListItem"},{"name":"New Relic","position":22,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.co.nz/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":23,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.nz/software/132880/vivantio","@type":"ListItem"},{"name":"Zoho Creator","position":24,"description":"A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.capterra.co.nz/software/211755/zoho-creator","@type":"ListItem"},{"name":"OpsGenie","position":25,"description":"Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.capterra.co.nz/software/170236/opsgenie","@type":"ListItem"}],"numberOfItems":25}
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