---
description: Discover and compare Incident Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Incident Management Software for Windows - Price comparison & Reviews - Capterra New Zealand 2026
---

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# Incident Management Software

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> Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.

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## Products

1. [Site24x7](https://www.capterra.co.nz/software/168192/site24x7) — 4.7/5 (344 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
2. [HSI Donesafe](https://www.capterra.co.nz/software/141558/donesafe) — 4.7/5 (80 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
3. [ManageEngine ServiceDesk Plus](https://www.capterra.co.nz/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
4. [SafetyCulture](https://www.capterra.co.nz/software/141080/iauditor) — 4.6/5 (253 reviews) — SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy.
5. [Sentrient](https://www.capterra.co.nz/software/158723/workplace-compliance-system) — 4.7/5 (10 reviews) — Intelligent Incident Management and Reporting Software
6. [Safety Champion](https://www.capterra.co.nz/software/150512/safety-champion) — 4.8/5 (28 reviews) — Simplify Incident Management with efficient tracking, compliance support and secure record storage, enhancing safety in your business.
7. [GoAudits](https://www.capterra.co.nz/software/191777/goaudits) — 4.8/5 (144 reviews) — GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions.
8. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
9. [Mint Service Desk](https://www.capterra.co.nz/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
10. [ecoPortal](https://www.capterra.co.nz/software/121927/ecoportal) — 4.6/5 (53 reviews) — ecoPortal keeps safety simple, so your people can actively participate in creating safer workplaces.
11. [Workday HCM](https://www.capterra.co.nz/software/66908/workday-hcm) — 4.5/5 (1734 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
12. [Salesforce Service Cloud](https://www.capterra.co.nz/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
13. [SolarWinds Service Desk](https://www.capterra.co.nz/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
14. [Datadog](https://www.capterra.co.nz/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
15. [Splunk Enterprise](https://www.capterra.co.nz/software/94317/splunk) — 4.6/5 (259 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
16. [Pirani](https://www.capterra.co.nz/software/196959/pirani) — 4.5/5 (203 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
17. [New Relic](https://www.capterra.co.nz/software/118128/new-relic) — 4.5/5 (195 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
18. [Vivantio](https://www.capterra.co.nz/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
19. [Zoho Creator](https://www.capterra.co.nz/software/211755/zoho-creator) — 4.3/5 (169 reviews) — Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data.
20. [AlertMedia](https://www.capterra.co.nz/software/176123/alertmedia-mass-notification) — 4.8/5 (151 reviews) — \#1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally.
21. [xMatters](https://www.capterra.co.nz/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
22. [EcoOnline](https://www.capterra.co.nz/software/127198/ecompliance-safety-software) — 4.6/5 (123 reviews) — An easy-to-use, mobile-first solution to help employees and contractors report near misses, incidents, injuries, and equipment damage.
23. [TOPdesk](https://www.capterra.co.nz/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk’s incident management ticketing system lets you record the answers to recurring problems and add them to incidents.
24. [Rave Alert](https://www.capterra.co.nz/software/178407/rave-alert) — 4.7/5 (95 reviews) — The leading critical communication and data platform trusted to help save lives.
25. [Teramind](https://www.capterra.co.nz/software/172645/teramind) — 4.7/5 (92 reviews) — Teramind tracks employee behavior, detects threats, and optimizes your business for productivity with advanced employee monitoring.

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## Related Categories

- [EHS Software](https://www.capterra.co.nz/directory/10015/ehs-management/software)
- [Quality Management Software](https://www.capterra.co.nz/directory/30099/quality-management/software)
- [Risk Management Software](https://www.capterra.co.nz/directory/30665/risk-management/software)
- [Safety Management Software](https://www.capterra.co.nz/directory/31299/safety-management/software)
- [Audit Software](https://www.capterra.co.nz/directory/30664/audit/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.co.nz/directory)

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It also allows organizations to execute for growth by providing a unified, extensible foundation that automates processes and proactively manages compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.capterra.co.nz/software/66908/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":12,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. 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With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.nz/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":14,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.capterra.co.nz/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Splunk Enterprise","position":15,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.co.nz/software/94317/splunk","@type":"ListItem"},{"name":"Pirani","position":16,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.co.nz/software/196959/pirani","@type":"ListItem"},{"name":"New Relic","position":17,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.co.nz/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":18,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. 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Try for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.capterra.co.nz/software/211755/zoho-creator","@type":"ListItem"},{"name":"AlertMedia","position":20,"description":"AlertMedia is a modern Risk Intelligence and Response platform that helps organizations detect emerging threats, understand impact, and coordinate response with confidence. By bringing together real-time risk intelligence, emergency communication, and response workflows in one intuitive system, teams can act quickly and decisively when critical events unfold. AlertMedia delivers fast, reliable, multichannel emergency communication—making it easy to reach employees in seconds across text, voice, email, mobile app, and desktop alerts. With a modern interface that works seamlessly across devices, teams can communicate clearly and maintain control during high-pressure situations.\n\nOrganizations in more than 150 countries—from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart—rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad0bf633-7a07-4365-a9c9-e55b11eaa6d4.png","url":"https://www.capterra.co.nz/software/176123/alertmedia-mass-notification","@type":"ListItem"},{"name":"xMatters","position":21,"description":"xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems.\n\nThe xMatters integration platform allows organizations to automate key processes with the tools they already use like ServiceNow, Splunk, Jira, and Slack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.co.nz/software/116750/xmatters","@type":"ListItem"},{"name":"EcoOnline","position":22,"description":"EcoOnline's Incident Management & Reporting Software enables your frontline to recognize possible risks and hazards on-site, creating a safer workplace. With our robust incident management software, employees can instantly report near misses, incidents, injuries, and property and equipment damage easily through our mobile app. Increase participation by giving frontline employees an incident reporting app, while giving safety leaders powerful incident management and tracking tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef9c2a3a-3ab7-4d7f-b427-b52bc05e29ff.png","url":"https://www.capterra.co.nz/software/127198/ecompliance-safety-software","@type":"ListItem"},{"name":"TOPdesk","position":23,"description":"Exceeding your customers’ expectations has never been easier\n\nCustomers nowadays expect a lot from services, including those from your IT department. To keep up with these higher expectations, managing your information is essential. TOPdesk's Incident Management and Reporting system lets you easily register all incoming tickets. Simply open an Incident card, enter the most important details, and save. Is the incident resolved? Your customers are notified automatically.\n\nAssign tasks with ease\n\nIf tasks have to be passed on, you want to rest assured that the new agent has all the information they need. TOPdesk’s Incident Management and Reporting software makes this easy: all information is registered on one card which can be assigned to a different agent in one click. Want to know what is assigned to whom? The handy Dashboard makes sure you never lose track again and allows you to deliver quality services consistently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.co.nz/software/127562/topdesk","@type":"ListItem"},{"name":"Rave Alert","position":24,"description":"The leading FedRAMP-authorized mass notification system enabling higher education institutions, corporations and healthcare organizations, K-12 schools and federal, state and local governments to quickly and reliably send messages in just three clicks via text, email, voice, desktop, social media, CAP, IoT devices and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e594ebb6-54bc-4f6b-b274-b00b79a25843.png","url":"https://www.capterra.co.nz/software/178407/rave-alert","@type":"ListItem"},{"name":"Teramind","position":25,"description":"Discover Teramind - the ultimate tool for businesses looking to optimize productivity, streamline workflows, and protect assets. Our customizable platform ensures regulatory compliance, detects and prevents insider threats, and monitors remote employees. Automated actions keep your business secure and efficient, while real-time alerts and logs provide all-around security. Experience the power of machine-learned behavior analytics to secure your company data. Ready to revolutionize your business?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/459e44be-5421-4bf0-a654-bdab53451701.png","url":"https://www.capterra.co.nz/software/172645/teramind","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/31332/incident-management/deployment-options/windows/software#itemlist","numberOfItems":25}
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