---
description: Discover and compare Free Service Desk Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Service Desk Software - Capterra NZ 2026
---

Breadcrumb: [Home](/) > [Free Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)

# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.co.nz/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Modern service desk software for exceptional teams. Sign up today for a free 30-day trial. Full featured and no frills.
2. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
3. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions.
5. [Spiceworks Cloud Help Desk](https://www.capterra.co.nz/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
6. [HubSpot Service Hub](https://www.capterra.co.nz/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
7. [Hiver](https://www.capterra.co.nz/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is an AI service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools.
8. [Alloy Navigator](https://www.capterra.co.nz/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
9. [Device42](https://www.capterra.co.nz/software/144214/device42) — 4.8/5 (59 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!
10. [Motadata ServiceOps](https://www.capterra.co.nz/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
11. [AzureDesk](https://www.capterra.co.nz/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
12. [Vision Helpdesk](https://www.capterra.co.nz/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software
13. [GLPI](https://www.capterra.co.nz/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
14. [VobeSoft](https://www.capterra.co.nz/software/182839/vobecustom) — 4.9/5 (23 reviews) — Give yourself a 360-degree service overview. Dynamically configure the solution for your needs with tickets, customer portal and more.
15. [Electric AI](https://www.capterra.co.nz/software/187542/electric-ai) — 3.7/5 (23 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
16. [Hipporello Service Desk for Trello](https://www.capterra.co.nz/software/1010843/hipporello) — 4.8/5 (20 reviews) — An easy-to-use and affordable service desk solution, designed to transform the way you manage customer inquiries and support requests.
17. [ServoDesk](https://www.capterra.co.nz/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
18. [Orcatec](https://www.capterra.co.nz/software/119837/orcatec) — 5.0/5 (14 reviews) — All MUST HAVE features gathered in one place to run successful business in service industry.
19. [ProProfs Help Desk](https://www.capterra.co.nz/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
20. [Unifize](https://www.capterra.co.nz/software/201702/unifize) — 4.7/5 (11 reviews) — Unifize eQMS helps ISO \& FDA-compliant companies manage risk, and drive operational efficiency with a no-code collaborative platform.
21. [Rexpondo](https://www.capterra.co.nz/software/218137/otrs-community-edition) — 4.8/5 (9 reviews) — Rexpondo is a modern Help Desk Ticketing and ITSM software structured on standardized ITIL processes.
22. [ManageEngine ServiceDesk Plus MSP](https://www.capterra.co.nz/software/169180/servicedesk-plus-msp) — 4.0/5 (5 reviews) — ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.
23. [Neoforce](https://www.capterra.co.nz/software/1016447/neoforce) — 4.8/5 (5 reviews) — Neoforce, business done right. We create software that works perfectly out-of-the-box for your company\! ITSM, FMIS, CRM, ERP and more\!
24. [Request Tracker](https://www.capterra.co.nz/software/210595/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in.
25. [NestDesk](https://www.capterra.co.nz/software/1032880/nestdesk) — 5.0/5 (3 reviews) — NestDesk is a multichannel customer service solution with Live chat, Helpdesk, Chatbot \& more to increase sales from conversations.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.nz/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [Knowledge Management Software](https://www.capterra.co.nz/directory/30094/knowledge-management/software)
- [Knowledge Base Software](https://www.capterra.co.nz/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.co.nz/directory)

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With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/582a0861-8c29-49a3-b126-af179facd981.png","url":"https://www.capterra.co.nz/software/200141/proprofs-help-desk","@type":"ListItem"},{"name":"Unifize","position":20,"description":"Unifize is a modern, collaborative, and cloud-based eQMS designed to help quality leaders at ISO and FDA-compliant companies manage risk, improve operational efficiency, and drive continuous improvement. \n\nThe platform centralizes communication, data, and workflows into a single source of truth, eliminating silos and ensuring real-time collaboration right from design to production to post-market activities. \n\nUnifize comes built-in with all key modules such as Quality Events, Complaints, Risk Management, Audit Management, Supplier Quality, etc., ensuring you have everything you need to tackle quality challenges proactively. \n\nWith no-code configurability, teams can quickly adapt workflows to evolving business needs without IT involvement, while robust automation minimizes repetitive tasks and ensures compliance.\n\nExperience faster cycle times, improved compliance, and enhanced decision-making with Unifize.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79dc8a4f-5527-41c9-8f4f-7fc001289066.png","url":"https://www.capterra.co.nz/software/201702/unifize","@type":"ListItem"},{"name":"Rexpondo","position":21,"description":"Rexpondo is a modern Help Desk and IT Service Management (ITSM) solution designed using ITIL best practice. We help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true Service Desk solution based on Open source.\nThe software is 100% customizable, Modular and scalable.\nA fully customizable Service Desk software with a set of features to meet every need.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee98e7fc-5d66-44a6-9a7a-0683b0f9ab9a.png","url":"https://www.capterra.co.nz/software/218137/otrs-community-edition","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus MSP","position":22,"description":"ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2fb9ae88-8d63-49d1-8329-309eec51470c.png","url":"https://www.capterra.co.nz/software/169180/servicedesk-plus-msp","@type":"ListItem"},{"name":"Neoforce","position":23,"description":"Neoforce is a cloud-based SaaS platform offering a suite of tools to streamline business operations. Key features include Service Management (ITSM, ITIL, FMIS, ESM), Asset Management with a flexible data structure, a dedicated Customer Portal, integrated CRM, and Contract Management. \nDesigned for scalability and customization, Neoforce provides a unified, user-friendly solution for businesses of all sizes. With transparent pricing and robust security, it's your all-in-one management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cd4214d-bd7d-4683-9994-554a7d096e5b.png","url":"https://www.capterra.co.nz/software/1016447/neoforce","@type":"ListItem"},{"name":"Request Tracker","position":24,"description":"Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership.\n\nRT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems.\n\nBuilt for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in.\n\nThousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1061c3d-9d52-4c49-9d65-f1ecd035f652.png","url":"https://www.capterra.co.nz/software/210595/request-tracker","@type":"ListItem"},{"name":"NestDesk","position":25,"description":"NestDesk centralizes all support conversations from different stores & channels in just one unified inbox. With full customer context & product recommendations right from the chat portal, ready to unlock sales from every conversation.\n\nWhile delivering 24/7 proactive customer service through Helpdesk & Chatbot, NestDesk also helps more customers in less time with smart conversation management. Now you can assist customers from anywhere with the powerful and easy-to-use NestDesk mobile app.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd11dc66-4cb9-440c-8c8d-aeb0171bb6d8.png","url":"https://www.capterra.co.nz/software/1032880/nestdesk","@type":"ListItem"}],"numberOfItems":25}
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