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Customer Communications Management Software
Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.
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Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
Learn more about Pipedrive
Pipedrive's cutting-edge CRM software helps you save you valuable time and legwork and improve all customer relationships, from lead generation through its nurturing all the way to conversion. Give your reps dedicated tools and automations to step up their sales game, generate more revenue and increase customer satisfaction. 100,000+ customers have already chosen Pipedrive. See why with a 14-day free trial. No CC required!
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies manage customer communication from anywhere, on any device, and through any channel over the internet. It unifies customer communication over the phone, email, live chat, SMS, social media, and instant messaging on a single platform. It helps you sort and prioritize requests, craft the perfect response, and track customer satisfaction levels.
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Simplify customer communication across 6 channels with a user-friendly tool in 100+ languages that integrate with any business system
Learn more about Perfect Doc Studio
Doc Studio helps businesses manage multichannel customer communications. The studio is comprised of extremely simple-to-use tools that facilitate the design and delivery of culturally personalized business communications in 100+ languages. Natively integrated with business solutions such as BPM & CRM, it enables customer communications over 6 different channels, while exhibiting a powerful document generation feature at its core. The most cost-effective, yet powerful solution on the market
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations
Learn more about CX Genie
CX Genie, the AI-powered customer support platform, is designed to manage, automate, streamline, and elevate customer service operations.
CX Genie's Customer Communications Management (CCM) helps you create, personalize, and deliver seamless communications across multiple channels. With powerful chatbot, automated workflows, and real-time analytics, it ensures consistent, targeted messaging that enhances customer engagement and satisfaction. Effortlessly manage all customer interactions for a unified experience.
CX Genie integrates with social media, messaging apps, CRM systems, and more - providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences.
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Zendesk offers the industry leading customer support solution.
Learn more about Zendesk Suite
Zendesk is the leading cloud-based help desk software built for better customer relationships. Interact with customers on any channel: text SMS, web, mobile app, phone, email, social media, and equip your agents with a full history of all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
Learn more about Zendesk Suite
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
Messaging app that enables real time customer communications for small businesses.
Learn more about WhatsApp
Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Telegram is a secure and fast messaging application for mobile and desktop devices.
Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers.
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Learn more about Viber
Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Learn more about Freshdesk
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a full-fledged Customer Communications Management system that helps businesses improve sales and retain customers through effective communication. Use segmentation, automation, CRM, and email templates to personalize each interaction to deliver world-class customer experiences across every channel. Add notes, reminders and track service across channels. With a LiveAgent subscription, delivering exceptional customer experiences is easy.
Get started with LiveAgent for free today!
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
The smarter way for small businesses to do great work
Keap organizes your client information & daily work in one place, freeing you up
Grow your business with the all-in-one CRM, sales & marketing software for serious business owners. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business.
Learn more about Keap
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you.
Learn more about Text Request
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Bitrix24 is #1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
Bitrix24 is #1 free CRM, customer communication and helpdesk used by 15 million businesses. Cloud, mobile, open source. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place.
Learn more about Bitrix24
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is a messaging-based CCM solution, combining website chat with mobile messaging.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
Learn more about Userlike
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
The customer communication tools you need to book clients, manage projects, and get paid.
Start your 7 day free trial today.
HoneyBook makes it easy to communicate with customers and clients, manage projects, and get paid—all in one place.
With proposals, invoices, contracts, payments, and scheduling at your fingertips, you have everything you need to give clients a great experience.
Start your 7 day free trial today.
Learn more about HoneyBook
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
Learn more about Weave
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about NICE CXone
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Bigin is an affordable, user-friendly CRM that acts as an unified platform for managing customers and your interactions with them.
Bigin is a user-friendly and highly customizable CRM you can use to communicate with your customers and prospects across multiple channels, from the same platform. It's packed with all the right features to help take your business to greater heights! Here's what you get with Bigin:
*A 360° view of your clients and prospects - Access all the customer data you need, from their contact details to all the correspondence you've had with them—all from a single place.
*Built-in telephony - Make, receive, and record phone calls, and take notes in Bigin.
*Email - Send and receive emails and carry out mass email campaigns. (P.S. You can automate your email communications, too!)
*Seamless communication - Reach your contacts through WhatsApp and social media.
*Calendar View - Schedule and track all meetings, calls, and events.
*Integrations - Integrate with Microsoft Teams, Google Workspace, Zoom, Zoho Meetings, and other popular Zoho and non-Zoho apps to manage every aspect of your business.
Learn more about Bigin by Zoho CRM
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back.
Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers.
Podium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win.
Learn more about Podium
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Thryv is an all-in-one small business management software that helps you save time, stay organised and get more out of your business.
Meet Thryv, the all-in-one management software built for small businesses. Thryv gives you all the tools you need to manage your entire business from one screen. Whether you’re looking to save time, stay organised, find more clients, or just get more out of your business, Thryv has everything you need.
This includes:
· Communication tools
· CRM + managing customer information
· Website (build it yourself or have it built for you)
· Appointment scheduling
· Marketing campaigns
· Social media
· Quotes, estimates and invoicing
· Payment processing
· And more!
Visit our website to find out more.
Learn more about Thryv
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Tidio is a customer communications management platform that enables you to manage all your communication channels in one dashboard and
Tidio is an AI-powered customer communications management platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value or uncommon requests. Generate leads with automation and email marketing
Learn more about Tidio
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Centralize o atendimento de seu cliente e acompanhe a produtividade da sua equipe por meio de dados e insights.
Aumente suas vendas com a simplicidade e agilidade de uma conversa
Com Zenvia Conversion você reduz o tempo de espera dos seus clientes aumentando a conversão de vendas otimizando a experiência do seu consumidor por meio de conversas inteligentes e em múltiplos canais, ao mesmo tempo garantir uma melhor performance do seu time comercial através de dados e integrações.
Learn more about Zenvia Conversion
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Manage customer communication using Smartsupp's video recordings, conversations tagging, and other Conversation Management assets.
Smartsupp is the only vendor on the market to provide unique Customer Communication Management assets like video recordings, which allow businesses to see each step of every visitor's buyer journey on their website. Apart from video sessions recordings, the live chat also delivers automated messages via chatbots, Conversations Tagging (used to give teams of customer care agents the ability to organize, tag, and make notes on conversations), and many other powerful Conversation Management tools.
Learn more about Smartsupp
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
Consolidate leads and streamline communication to win more business. Broadly helps local businesses engage with leads and customers.
Win more business by consolidating leads and streamlining communication. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you.
Learn more about Broadly
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Features
- Customer Database
- Batch Communications
- Multi-Channel Communication
- Chat/Messaging
- Interaction Tracking
