---
description: Discover and compare Free Customer Success Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Success Software - Capterra NZ 2026
---

Breadcrumb: [Home](/) > [Free Customer Success Software](https://www.capterra.co.nz/directory/30961/customer-success/software)

# Customer Success Software

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> Customer Success software helps companies ensure that their clients achieve the outcomes intended by these companies (such as customer retention and satisfaction).

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## Products

1. [HubSpot Service Hub](https://www.capterra.co.nz/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
2. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is a free customer success and customer relationship management platform used by 15 million businesses worldwide.
3. [EngageBay CRM](https://www.capterra.co.nz/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
4. [eWay-CRM](https://www.capterra.co.nz/software/152769/eway-crm) — 4.5/5 (820 reviews) — Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps.
5. [Agile CRM](https://www.capterra.co.nz/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
6. [Pipefy](https://www.capterra.co.nz/software/144848/pipefy) — 4.6/5 (319 reviews) — Automate Customer Satisfaction processes in minutes with ready-to-use templates. Try Pipefy for free.
7. [Mixmax](https://www.capterra.co.nz/software/159470/mixmax) — 4.6/5 (236 reviews) — The easiest-to-use sales engagement platform, helping revenue teams move away from spray and pray prospecting with AI. Now on Outlook.
8. [Zight](https://www.capterra.co.nz/software/154298/cloudapp) — 4.6/5 (185 reviews) — Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
9. [Missive](https://www.capterra.co.nz/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
10. [Preferred Patron Loyalty](https://www.capterra.co.nz/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control.
11. [Vectera](https://www.capterra.co.nz/software/176498/vectera) — 4.8/5 (104 reviews) — The better way to meet customers online Vectera is the easy way to schedule appointments and conduct secure video meetings.
12. [Survicate](https://www.capterra.co.nz/software/132914/survicate) — 4.6/5 (99 reviews) — Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more.
13. [Bettermode](https://www.capterra.co.nz/software/178753/bettermode) — 4.7/5 (94 reviews) — Bettermode is an all-in-one community platform that unifies knowledge base, Q\&A, and resource center to drive customer success.
14. [Higher Logic Vanilla](https://www.capterra.co.nz/software/141384/vanilla) — 4.4/5 (63 reviews) — Higher Logic Vanilla is the most trusted customer community solution for those serious about delivering exceptional experiences.
15. [Aligned](https://www.capterra.co.nz/software/1034238/aligned) — 4.9/5 (47 reviews) — Build personalized workspaces for each deal, uncover blindspots and win more deals.
16. [Chaty](https://www.capterra.co.nz/software/1024481/chaty) — 5.0/5 (41 reviews) — Chaty is designed to help employees connect with customers on various messaging applications like WhatsApp, Facebook Messenger \& more.
17. [eBanqo](https://www.capterra.co.nz/software/1015991/ebanqo) — 4.2/5 (22 reviews) — A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels.
18. [Email Meter Enterprise](https://www.capterra.co.nz/software/182763/email-meter-enterprise) — 4.8/5 (20 reviews) — Custom analytics dashboard for Customer Success to monitor and analyze email response times, SLAs and more\!
19. [Kompassify](https://www.capterra.co.nz/software/1022570/kompassify) — 4.7/5 (15 reviews) — Build fully personalized user onboarding experiences without writing a single line of code.
20. [Revinova](https://www.capterra.co.nz/software/136485/revinova) — 4.6/5 (14 reviews) — Revinova is an Agentic AI Orchestration and Enablement Platform that empowers businesses to build intelligent AI agents
21. [AppFollow](https://www.capterra.co.nz/software/181039/appfollow) — 4.6/5 (13 reviews) — AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy.
22. [Lou](https://www.capterra.co.nz/software/192980/lou) — 4.3/5 (13 reviews) — Turn new users into power users with self-serve onboarding, personalized product tours, and feature announcements. No code required\!
23. [Chameleon](https://www.capterra.co.nz/software/153079/chameleon) — 3.9/5 (10 reviews) — Chameleon is a platform for better user onboarding, and a tool to help software people drive increased product engagement.
24. [Ochatbot](https://www.capterra.co.nz/software/194923/ochatbot) — 4.8/5 (8 reviews) — Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available.
25. [ScreenSpace](https://www.capterra.co.nz/software/1041697/screenspace) — 5.0/5 (6 reviews) — Deliver the simplicity, flexibility \& WOW factor needed to engage your customers, accelerate activation, \& drive adoption.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Sales Enablement Software](https://www.capterra.co.nz/directory/30798/sales-enablement/software)
- [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30961/customer-success/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Kompassify is a digital adoption platform with features including tailored multi-choice onboarding to increase activation rate with real-time insights. An onboarding progress bar and checklist allows for greater user engagement and simplification of task management. Kompassify also provides announcement widgets to update users on newly released features through onboarding and written feedback. Kompassify additionally allows for in-app product tours to help users best understand the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79571215-2c17-4cf0-8932-970966382370.png","url":"https://www.capterra.co.nz/software/1022570/kompassify","@type":"ListItem"},{"name":"Revinova","position":20,"description":"Revinova is an Agentic AI Orchestration and Enablement Platform designed to transform how businesses educate, engage, and convert customers, partners, and prospects.\nWe combine the power of intelligent AI agents with a robust persona-based learning system to drive Knowledge-Led Growth™ at scale.\nOrchestration Layer:\nEasily build, deploy, and govern AI agents purpose-built for sales, support, onboarding, or marketing enablement — all from a unified interface.\n\nEnablement Layer:\nCreate and deliver personalized learning experiences, track content engagement, and empower Customer Success, Marketing, and Channel Partner teams to reduce churn, accelerate onboarding, and boost conversion.\nWith seamless integrations, enterprise-grade security, and actionable analytics, Revinova enables you to orchestrate intelligent workflows and scale your education-led initiatives with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f528d80-5e86-4dcc-8234-1e21af7e32b2.jpeg","url":"https://www.capterra.co.nz/software/136485/revinova","@type":"ListItem"},{"name":"AppFollow","position":21,"description":"AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring and analysis.\t\t\t\nAppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools (app performance monitor, user review management&automation, AI reply to reviews).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85fdf4e5-d7e3-415f-8c46-90ebcfc060c2.png","url":"https://www.capterra.co.nz/software/181039/appfollow","@type":"ListItem"},{"name":"Lou","position":22,"description":"Lou is the easiest way to create engaging in-product experiences. Scale user onboarding effectively with Lou product tours, drive product adoption with Lou feature announcements, trigger helpful hints, and more all without writing a line of code. Choose from one of our expert templates, customize to look built in house, & launch in minutes. No code required. Visit louassist.com to create your free account. The average Lou user goes live within one hour from signing up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1fd96c63-ed7c-45b1-8bf7-6e0ae9c75d02.png","url":"https://www.capterra.co.nz/software/192980/lou","@type":"ListItem"},{"name":"Chameleon","position":23,"description":"With Chameleon, teams can quickly build, test, and deploy in-product tours using a WYSIWYG editor. It is simple to implement on any website or webapp (a few lines of code) and automatically collects analytics to enable a data-driven approach to improving user onboarding.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb1429ab-43b7-438e-9409-16caabde2b13.png","url":"https://www.capterra.co.nz/software/153079/chameleon","@type":"ListItem"},{"name":"Ochatbot","position":24,"description":"Ochatbot is an AI chatbot for ecommerce, support, and lead generation. The proprietary AI combines scripted intent-based AI and generative AI allowing a hallucination free experience. \n\nOchatbots ecommerce features include product recommendations, upsell-cross-sell, order tracking, abandoned cart, and more. It is not uncommon for 1 out of 4 shoppers that engage with Ochatbot to make a purchase.\n\nThe conversational AI engages prospects and shoppers at the right time during the sales or support journey.\n\nThere are Free versions and Pro versions. No programming is required. \n\nEasy to install on Shopify, Bigcommerce, WordPress, Woocommerce, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04a90968-aae3-4945-b60a-5caf09646700.png","url":"https://www.capterra.co.nz/software/194923/ochatbot","@type":"ListItem"},{"name":"ScreenSpace","position":25,"description":"Customer success teams rely on ScreenSpace’s Immersive Product Stories to eliminate high-touch interactions by driving activation, adoption, and retention through personalized self-guided tours.\n\nWith a drag & drop, ScreenSpace transforms your existing content – demos • videos • screenshots • guides • decks – into a comprehensive, self-guided web experience that delivers a contextual learning experience that adapts to each customer.\n\nAll while gaining insights on customer usage & pain points.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46eae089-a7e9-41d6-a247-3a1a95e87d2e.png","url":"https://www.capterra.co.nz/software/1041697/screenspace","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/30961/customer-success/pricing/free/software#itemlist","numberOfItems":25}
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