97 results
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Solarwinds® Take Control (formerly SolarWinds® MSP Anywhere) remote support software designed to help your IT business succeed. Learn more about SolarWinds Take Control
Solarwinds Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform, without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today. Learn more about SolarWinds Take Control
Solarwinds Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform, without breaking your budget. Take Control connects in seconds,...
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Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more. Learn more about FixMe.IT
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handli...
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Thousands of MSPs and IT Departments use Kaseya VSA remote support software to manage and automate IT. Get your demo today! Learn more about Kaseya VSA
Maximize IT efficiency and save valuable time by accessing all endpoints securely, quickly, and without impacting user productivity with Kaseya VSA. Resolve user issues in real time. Manage devices regardless of location, and access devices behind firewalls and at home. Remotely access endpoints and work behind the scenes without disrupting the end user. Securely and reliably access endpoints with role-based and policy-based control over who has authority. Learn more about Kaseya VSA
Maximize IT efficiency and save valuable time by accessing all endpoints securely, quickly, and without impacting user productivity with Kaseya VSA. Resolve user issues in real time. Manage devices reg...
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Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts. Learn more about Naverisk RMM & PSA
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk RMM & PSA
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create tickets manually or aut...
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Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses offer stellar customer support remotely. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger, from a single platform. You can automate workflows, collaborate with context, set up convenient self-service options, and integrate with tools Zoom or TeamViewer to offer effortless remote support. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, ...
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Wrike is a remote support software with request forms, auto-assignment, and 400+ integrations. Try Professional free for six months. Learn more about Wrike
Wrike is a remote support software trusted by 20,000+ companies and over two million users. Support your team remotely using custom-built request forms, Kanban boards, Gantt charts, time-tracking reports, real-time updates, and auto-assignment ¿ all in one place. Integrate Wrike with 400+ applications so they can keep using the tools they rely on everyday. Customize workflows and reduce the need for emails, meetings, and status updates. Try a free six-month trial of Wrike Professional today. Learn more about Wrike
Wrike is a remote support software trusted by 20,000+ companies and over two million users. Support your team remotely using custom-built request forms, Kanban boards, Gantt charts, time-tracking repor...
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ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable. Learn more about ISL Light Remote Desktop
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light Remote Desktop
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support...
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A leading Remote Support tool that gives you instant access to remote machines from anywhere, using any device. Learn more about Pulseway
A powerful and simple Remote Support platform, that gives you instant access to remote servers and workstations from the Web App or from the Mobile App. Fully stacked with features such as file transfer, multi-screen support, user chat, alerts, auto-remediation and advanced automation. Unlimited Concurrent Remote Sessions. Learn more about Pulseway
A powerful and simple Remote Support platform, that gives you instant access to remote servers and workstations from the Web App or from the Mobile App. Fully stacked with features such as file transfe...
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Atera is the ultimate all-in-one RMM Software for MSPs and IT Pros. Fixed Cost with unlimited devices, Its that simple. Try for free. Learn more about Atera
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), network discovery, remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows users to pay a fixed monthly cost that includes unlimited devices and endpoints, offering fixed, transparent and predictable pricing. Try 100% free for 30-days. Learn more about Atera
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and manag...
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Remote control any systems in your organization from any browser without deploying agents. Learn more about Syxsense Manage
Our unique, multipoint remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. Our remote control viewer uses HTML5 which enables access to any device, inside or outside of your network from a simple browser. No software required. Learn more about Syxsense Manage
Our unique, multipoint remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. Our remote control viewer uses HTML5 w...
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Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for IT, support and help desks. Learn more about Splashtop On-Demand Support
Splashtop On-Demand Support (SOS) is an attended quick support solution for IT, support teams and help deskks. Connect to your users Windows, Mac, iOS and Android devices with a simple session code. Splashtop SOS features include: + High performance remote computer access + Remotely view iOS screens in real time + Remote into Android devices + Robust security + Custom branding + File transfer + Remote reboot and reconnect + Licensed per technician. Get started with a free trial! Learn more about Splashtop On-Demand Support
Splashtop On-Demand Support (SOS) is an attended quick support solution for IT, support teams and help deskks. Connect to your users Windows, Mac, iOS and Android devices with a simple session code. ...
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Loop Email helps your team efficiently manage your customer emails together. Learn more about Loop Email
Struggling with customer emails? Try a Shared Inbox - where you can share and manage your customer emails together with your team. Sharing your public email account (like [email protected] or [email protected]) provides clear ownership of your public email account by assigning a person to emails. Every assigned email will have the name of the person responsible for it, making sure everybody in the team knows who is on top of an email. You can also leave side comments without the customer knowing about it. Learn more about Loop Email
Struggling with customer emails? Try a Shared Inbox - where you can share and manage your customer emails together with your team. Sharing your public email account (like [email protected] or [email protected]) provides ...
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Halp is a conversational ticketing solution for modern IT & Ops teams to assign, prioritize, manage, and report on requests from Slack. Learn more about Halp
Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. Its used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass and many more. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues. Learn more about Halp
Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. Its used every day by internal operations teams at Adobe...
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TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every ho...
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ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet c...
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BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corpor...
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AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation.
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 100 million users worldwide, adding another 5 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether youre down the hall, or on the other side of the world and also for lower bandwith internet connections. We are one of the 50 fastest-growing firms in Germany.
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 100 million users worldwide, adding another 5 million every month. The software is...
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Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the indust...
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Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the f...
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Remote support software you can count on. GoToAssist will be there for you, so you can be there for your customers.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier to resolve issues fast without frustration, to get customers and employees back to doing what matters. Features include both browser and desktop app, file transfer, remote diagnostics, multi-monitor navigation, multi-session support, and integrations with apps like Slack.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier t...
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Fully-managed cloud computing, storage, application hosting, cyber security, and support.
Abacus Private Cloud provides anywhere, anytime access to your operation with a private, secure workspace, dramatically reducing IT management burdens and costs, while increasing your organization's productivity.
Abacus Private Cloud provides anywhere, anytime access to your operation with a private, secure workspace, dramatically reducing IT management burdens and costs, while increasing your organization's pr...
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Goverlan Reach is a leading remote IT support solution for sysadmins, IT support technicians, and engineers.
Goverlan Reach is a Remote Access Software for sysadmins, technicians, as well as engineers designed to streamline IT support and systems management. Goverlan Reach provides: Secure access to your users machines no matter where they are / State-of-the-art Remote Control / Active Directory administration and Password management / Behind-the-scenes systems management / Software and patch distribution / IT Process Automation / Compliance and security management
Goverlan Reach is a Remote Access Software for sysadmins, technicians, as well as engineers designed to streamline IT support and systems management. Goverlan Reach provides: Secure access to you...
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NinjaRMM partners with TeamViewer and Splashtop to provide a seamless experience for remote monitoring and management.
NinjaRMM provides intuitive remote monitoring and management software for managed service providers (MSPs), SMBs, and mid-market companies to proactively manage IT issues, from anywhere. Instantly access your client machines through RDP or integrated TeamViewer / Splashtop. These solutions are bundled with Ninja to provide unattended or attended access and support both Windows and Mac. ($175/month minimum)
NinjaRMM provides intuitive remote monitoring and management software for managed service providers (MSPs), SMBs, and mid-market companies to proactively manage IT issues, from anywhere. Instantly acce...
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Upscope co-browsing is instant no-download screen sharing for effortlessly onboarding and supporting even your toughest users.
Onboard and support your users like they've never experienced before. Upscope cobrowsing is the one click, no-download, interactive screen sharing for effortless onboarding and support: 1. In one click, see what your user sees, without downloads. 2. Use your mouse on THEIR screen to click and scroll for them. 3. Do this from your live chat system or when they phone in. Beautifully integrates with Intercom, Zendesk, Olark, Livechatinc and your existing phone system.
Onboard and support your users like they've never experienced before. Upscope cobrowsing is the one click, no-download, interactive screen sharing for effortless onboarding and support: 1. In one cli...
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Divi is the most popular WordPress theme in the world and the ultimate visual page builder.
You've never built a WordPress website like this before. Divi is more than just a WordPress theme, it's a completely new website building platform that replaces the standard WordPress post editor with a vastly superior visual editor. It can be enjoyed by design professionals and newcomers alike, giving you the power to create spectacular designs with surprising ease and efficiency.
You've never built a WordPress website like this before. Divi is more than just a WordPress theme, it's a completely new website building platform that replaces the standard WordPress post editor with ...
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A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments.
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Includes 10 seats for support reps, and unlimited sessions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price lea...
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VNC Connect is screen sharing software that enables you to solve problems, help people and work remotely.
Every day millions of people around the world use VNC Connect to improve the efficiency of their businesses. Flexible and secure, VNC Connect remote access and support software gives organizations the power they need to ¿Connect & take control¿.
Every day millions of people around the world use VNC Connect to improve the efficiency of their businesses. Flexible and secure, VNC Connect remote access and support software gives organizations the ...
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SecureLink is the leader in vendor privileged access management for highly regulated enterprise organizations and technology vendors.
SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLinks secure, purpose-built platform. SecureLink is headquartered in Austin, Texas.
SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000...
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End users can submit requests for service, search for solutions, and view the status of their open incidents.
GWI is a leading global provider of Service Desk and Help Desk software solutions. Our flagship product, iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. GWI offers two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. GWI solutions enable you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
GWI is a leading global provider of Service Desk and Help Desk software solutions. Our flagship product, iSupport, is used by more than 250,000 help desk professionals every day to help them solve thei...
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Free remote desktop access and control
MSP360 Managed Remote Desktop is a powerful tool to manage, connect to, and provide support for your customers. Designed specifically for MSP customers, with organization management, statistics, and easy deployment features.
MSP360 Managed Remote Desktop is a powerful tool to manage, connect to, and provide support for your customers. Designed specifically for MSP customers, with organization management, statistics, and ea...
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RemotePC is a remote access solution allowing users to access their PC or Macs from anywhere, including from mobile devices.
Remote Access for your PC and Mac from anywhere, even from iPhone or iPad. Support multiple remote computers in real-time. Stay connected with your home or office computer without having to commute. Effortlessly manage your files, transfer data, and print documents remotely. Invite associates to temporarily access your computer to work on presentations, documents, and more in real time.
Remote Access for your PC and Mac from anywhere, even from iPhone or iPad. Support multiple remote computers in real-time. Stay connected with your home or office computer without having to commute. Ef...
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R-HUB secure remote support and remote access server is an on-premises solution. Unlimited users. You own it. No monthly fees.
R-HUB secure remote support and remote access servers are on-premises solution for collaborative remote support, unattended support and remote access. Robust, secure and fast. Self-update. Support customers or employees. Unlimited users. Major features include remote control, remote desktop sharing, file transfer, recording, audio and video, small meeting, and so on. Starts at $395 one time. No monthly fees. You own it! You control it!
R-HUB secure remote support and remote access servers are on-premises solution for collaborative remote support, unattended support and remote access. Robust, secure and fast. Self-update. Support cust...
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Mikogo is a free screen sharing solution with built-in VoIP for online meetings, web presentations, web conferencing and sales demos.
Mikogo is a free screen sharing solution designed to streamline web conferencing and online meetings. The software allows up to 25 people to share screen content simultaneously and offers a wide range of interactive tools and unique features. As the presenter, anything you see your meeting participants will see. Mikogo includes the award-winning HTML Viewer that allows participants to join from within a web browser on any computer or mobile device - no downloads, 100% browser-based.
Mikogo is a free screen sharing solution designed to streamline web conferencing and online meetings. The software allows up to 25 people to share screen content simultaneously and offers a wide rang...
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Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, li...
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Email analytics and reply time monitoring for remote and fixed teams. Works across all email clients. ISO27001 and Google Audit secure.
timetoreply enables companies, leaders and managers to support their remote teams and staff by providing near real-time reports on important metrics like email volumes (workload) and reply time for Sales, Key Account Management, & Customer Services teams, or any remote or newly remote teams. Set reply time goals, set SLA alerts and close off conversations. timetoreply works across all email clients. No change to workflow required. Track shared and individual mailboxes from anywhere.
timetoreply enables companies, leaders and managers to support their remote teams and staff by providing near real-time reports on important metrics like email volumes (workload) and reply time for Sal...
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Provides a single solution for remote support - from a desktop, laptop, tablet or smartphone, monitor multiple systems at once.
Manage and monitor multiple systems simultaneously over a LAN, WAN and the Internet. NetSupport Manager combines secure remote control from a desktop, laptop, tablet or smartphone. Monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.
Manage and monitor multiple systems simultaneously over a LAN, WAN and the Internet. NetSupport Manager combines secure remote control from a desktop, laptop, tablet or smartphone. Monitor multiple sys...
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Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires ...
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Wayk Now lets you take control of a remote computer, or allow an authorized user to take control of your computer.
Wayk Now is a flexible, easy-to-use and lightweight remote desktop access solution that reduces implementation time and increases security. Wayk Now is an ideal remote desktop access solution that delivers the best of both worlds for IT professionals and executives alike: efficiency, security and control on one side, and affordability and investment protection on the other! Wayk Now is free for personal AND business use!
Wayk Now is a flexible, easy-to-use and lightweight remote desktop access solution that reduces implementation time and increases security. Wayk Now is an ideal remote desktop access solution that deli...
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An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms....
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Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed ...
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Fetchit works seamlessly with your Practice Management Software and phone system to pull up a patients comprehensive chart.
Use notifications to pull up client information within your Practice Management Software. By the time you're done with your greeting, you will have the patient's chart pulled up and all the information you need to help that client. Customer not in your database? No problem. You'll have the option to copy their contact information and update an existing client's chart.
Use notifications to pull up client information within your Practice Management Software. By the time you're done with your greeting, you will have the patient's chart pulled up and all the information...
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RG System is a SaaS IT Management Platform that offers on a unified interface RMM, Data Backup & Restore and Endpoit Security features.
As a SaaS IT Management expert for more than 10 years, RG System offers a centric portal designed to help both MSPs and IT Pros manage efficiently IT infrastructures. The solution combines on the same interface 3 complementary modules: Remote Monitoring & Management, Data Backup & Restore and Endpoint Security. You can easily monitor, remote control, backup, restore and protect hybrids IT environements from a centric SaaS portal. Make IT Easy with RG System!
As a SaaS IT Management expert for more than 10 years, RG System offers a centric portal designed to help both MSPs and IT Pros manage efficiently IT infrastructures. The solution combines on the same ...
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  • File Sharing
Headquartered in Denmark, Netop Solutions A/S is a global software company that develops remote access, screen sharing, and video chat
Netop Remote Control is remote access software that helps organizations reduce tech support costs, meet compliance standards, and instantly connect to devices and servers from anywhere in the world. With the most robust security features on the market, Netop Remote Control provides the access you need without compromising security.
Netop Remote Control is remote access software that helps organizations reduce tech support costs, meet compliance standards, and instantly connect to devices and servers from anywhere in the world. Wi...
  • Real-time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Remote access software for remote administration, remote control, distant learning, remote support. Classroom management software.
The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows 7 Aero, provides secure remote access to the file system, processes and services of the remote computer. LiteManager has built-in tools for creating network map, collecting technical data, ability to deploy and update using remote installation services and many other features. Classroom management software.
The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows 7 Aero, provides secure remote access to the file system, processes and services of the...
  • Real-time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
A remote desktop software that lets you remotely access LAN PCs and provide remote support over the Internet.
Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.
Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard ...
  • Real-time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Modern, Remote Support in the cloud. The fast and easy way to see and control any device in seconds.
ScreenMeet is modern, remote support software in the cloud. See and control any device from your browser, instantly. Integrated with Zendesk and Salesforce, ScreenMeet Support is the simple, easy way to resolve customers' issues from your browser. In seconds, you can start a session, see the customers' device (Windows, MAC, Android and iOS), use a laser pointer and take over control, if necessary. Finally, remote support that just works. Perfect for SaaS, E-commerce, App and Handset companies
ScreenMeet is modern, remote support software in the cloud. See and control any device from your browser, instantly. Integrated with Zendesk and Salesforce, ScreenMeet Support is the simple, easy way ...
  • Real-time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Co-browsing, session replay, reporting, and analytics tools for support teams. Integrates with your support platform.
SessionStack is a customer support platform that offers co-browsing, session replay, error notifications, troubleshooting insights, reporting, and analytics tools. SessionStack gives you the context you need to provide fast and personal assistance. It cuts back-and-forth and improves customer experience. SessionStack integrates with Zendesk, Freshdesk, Intercom, Olark, and other support platforms. Works on any web application framework. Across all major browsers. No client-side downloads.
SessionStack is a customer support platform that offers co-browsing, session replay, error notifications, troubleshooting insights, reporting, and analytics tools. SessionStack gives you the context yo...
  • Real-time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Secure, customizable, locked down proprietary software that wipes clean every session. Offer Free Access, Time, or Charge for use.
SQ provides Hospitality and General Public PC's with secure, locked down, customizable software. Protects against hacks and viruses, malware, wipes out every session without intervention. Offer Free Access, Time Increment Access, or Charge for access (accepts credit card, prepaid card ), payment portal. SQ also promotes a property's internal and external offerings by showcasing them directly on the desktop home screen.
SQ provides Hospitality and General Public PC's with secure, locked down, customizable software. Protects against hacks and viruses, malware, wipes out every session without intervention. Offer Free Ac...
  • Real-time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Unattended remote desktop access , remote monitoring & alerts. An affordable Lite-RMM designed by IT people for IT people.
Remote support tools for remote PC access and remote IT management. Plans for home or office remote PC access, or for remote PC support, with unattended remote access & built-in RMM tools for remote PC assistance.
Remote support tools for remote PC access and remote IT management. Plans for home or office remote PC access, or for remote PC support, with unattended remote access & built-in RMM tools for remote PC...
  • Real-time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Chimpa MDM is an EMM crossplatform solution that allows to manage, monitor and protect the mobile devices in schools and business.
Chimpa MDM is an EMM (Enterprise Mobility Management) solution that is able to guarantee the control of mobile devices, IFPs and VRs visors because: streamlines management of iOS, iPadOS, tvOS and Android devices with zero-touch deployments; is an Android Enterprise validated solution and it's also completely integrated with Apple services; supports BYOD, COBO, COPE, single purpose device managements (COSU); let IT Admins to manage privacy, policies, apps/content deployment with an easy UX.
Chimpa MDM is an EMM (Enterprise Mobility Management) solution that is able to guarantee the control of mobile devices, IFPs and VRs visors because: streamlines management of iOS, iPadOS, tvOS and Andr...
  • Real-time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing

Remote Support Software Buyers Guide

What is remote support software?

Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.

The benefits of remote support software

  • Improved customer service:  By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
  • Powerful training tools:  Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
  • Internal IT support:  Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.

Typical features of remote support software

  • Remote access/control:  Allows support staff to control client screens remotely.
  • Screen sharing:  Shares the current view of a client's screen with other remote users.
  • Real-time chat:  Allows users to chat with remote clients and other users.
  • File sharing:  Transfers files between remote devices during support sessions.
  • Session recording:  Records active support and chat sessions for auditing and training.
  • Diagnostic tools:  Allows support personnel to access a client's system information, such as hardware and software configurations.

The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.

Considerations when purchasing remote support software

  • Remote support vs. remote access:  Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
  • Security concerns:  Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
  • CRM integration:  Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
  • Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service:  AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years , expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
  • Remote employees means remote support:  Employers and employees are increasingly seeing the benefits of working remotely . As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.