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Customer Engagement Software
Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content.
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Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Freshworks Customer Service Suite, powered by gen AI, offers conversational chatbots that work across channels to deflect up to 70% of inquiries. These multlingual bots are designed to emulate the behavior of your human agents and tailor responses based on individual customer interactions. With round-the-clock support, they reduce the workload on your agents, freeing up their time to handling more complex customer queries on the same platform, and scaling their operations.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Learn more about Zoho CRM
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Offer your customers a personalized and memorable experience without building your engagement program from scratch.
Learn more about Talon.One
Talon.One is the world's most powerful customer engagement software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises.
Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King.
Learn more about Talon.One
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself.
Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Nudgify is a Social Proof, Fomo & Sales Pop app. It works with e-Commerce platforms (Shopify, WooCommerce, Magento, Wix), SaaS & more
Learn more about Nudgify
Nudgify is a Social Proof & Fomo App Tool that integrates seamlessly with e-Commerce platform such as Shopify, WooCommerce and Magento.
Nudges turn live data into Social Proof and Sales Pop notifications such as Recent Sales, Live Visitors, but also Google and TrustPilot Reviews. Adding real-world context to your online business helps you to build trust and increase conversions.
More Than a Simple Social Proof App (cf. ProveSource, CartKit, Proof Pulse), it goes beyond Social Proof.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more.
Learn more about Zoho CRM Plus
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Quizell helps businesses capture leads and boost sales with AI-powered quizzes, forms, and funnels—no coding required.
Learn more about Quizell
Quizell empowers businesses to capture leads, drive engagement, and boost sales through interactive product recommendation quizzes, forms, and funnels. With our no-code, drag-and-drop builder, you can easily create personalized experiences that match your customers with the perfect products. Quizell’s AI-driven platform enhances conversion rates, increases revenue, and reduces product returns, all while providing valuable insights into customer behavior. Whether you’re a startup or an established business, Quizell offers a free-forever plan to get you started and flexible paid options to scale as you grow. Seamlessly integrate with platforms like Klaviyo, Mailchimp, and HubSpot to further enhance your marketing strategies and drive growth with every interaction.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Zendesk Support is the leading help desk software built for better customer relationships.
Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
AI-powered product adoption platform for web-based apps. Create beautiful user onboarding experiences to improve adoption & retention.
Learn more about Product Fruits
Product Fruits is a no-code product adoption platform designed for web-based apps. It helps you onboard new users and teach existing ones new features.
Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base.
Leverage our AI-powered functionality to automatically generate product tours and announcements that truly work.
With Product Fruits, our customers achieve higher conversions, lower churn and fewer support tickets.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Bettermode is an all-in-one customer community platform that unifies customer engagement tools to create meaningful experiences.
Learn more about Bettermode
Bettermode is an all-in-one customer community platform that unifies several engagement tools to streamline customer experience. It is one hub with many use cases. You can build a Q&A to provide self-service support, drive customer success with product education materials and events, and engage customers with powerful gamification tools, personalization, and omni-channel notifications.
It is popular for its unmatched level of customization, an app ecosystem, and premade community templates.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Solitics enables marketers to be brilliant, driving deeper customer engagements by using & analyzing data for real-time interaction.
Learn more about Solitics
Solitics is an innovative customer engagement platform specializing in Visitor activation, Customer engagement and state-of-the-art Analytics suite. The platform enables B2C brands to automate, personalize and fully manage their customer life cycle, implementing most ambitious vision and driving growth.
With a commitment to rapid implementation (live in 45 days!) and continuous innovation, Solitics partners, and customers witness outstanding results across their conversion, retention and LTV.
Hundreds of worldwide brands across multiple verticals are engaging their customers in an innovative and personal way, in real timer, employing Solitics.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
The fastest way to fast user onboarding. Convert more customers and increase retention.
Learn more about Userflow
The fastest way to fast user onboarding
You want to improve user onboarding but your developers are busy. Your conversion rate suffers.
Userflow lets your whole team build customized in-app surveys, tours and checklists, without code.
Convert more customers and increase retention.
Learn more about Userflow
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Power your go-to-market with one platform. Fueled by the most accurate data on 275M contacts and 73M companies.
Learn more about Apollo.io
Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy.
Apollo's B2B Database includes over 275M contacts and 73M companies with robust and accurate data. Teams leverage Apollo’s Engagement Suite to scale outbound activity and sequences effectively. Finally, up-level your entire go-to-market processes with Apollo's Intelligence Engine with recommendations and analytics that help you close.
Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love.
Learn more about Braze
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
The company was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023.
Braze has also been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work.
Braze is headquartered in New York with 10+ offices across North America, Europe, and Asia Pacific. Learn more at braze.com.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Over 1,300 L&D teams around the world partner with LearnUpon LMS to execute their learning strategy and hit their learning goals.
Learn more about LearnUpon
At LearnUpon we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses.
Every day, L&D teams around the world choose LearnUpon’s intuitive, feature-rich and deeply integrate-able platform to deliver a connected learning experience to millions of learners across their employees, customers and partners. Plans start at $15,000 NZD.
Learn more about LearnUpon
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.
Learn more about Slack
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Learn more about Viber
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
Learn more about Hootsuite
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
Learn more about Freshdesk
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
Learn more about LiveChat
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn.
Get started today with a free 1 month trial and discover why so many businesses use LiveAgent!
Learn more about LiveAgent
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you.
Learn more about Text Request
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Get more data—like signups, feedback, and anything else—with forms designed to be refreshingly different.
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy.
Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and Hubspot.
Learn more about Typeform
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
