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Online live chat platform between your agents and customers for quick, satisfactory and efficient service
NABD is your easy to install and online platform for business live chat. We can connect your customer care division to your customers. We can make a bridge between your consumers and agents.
Extend your customer service online and take your relations with your customers to next level.
NABD enables you to add online chat for website to open a new convenient line of communication for your customers. The new line would redefine your relations with your customers.
NABD is your easy to install and online platform for business live chat. We can connect your customer care division to your customers. We can make a bridge between your consumers and agents.
Extend yo...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
LiveAdmins is a leader in providing multilingual live chat solutions and services.
LiveAdmins is a leader in providing multilingual live chat solutions and services that enrich online visitor experience, customer satisfaction and the bottom line of businesses of all sizes. Our solutions are fully customizable, easy to set-up and always online, catering to over 10 industries across 8 time zones.
LiveAdmins is a leader in providing multilingual live chat solutions and services that enrich online visitor experience, customer satisfaction and the bottom line of businesses of all sizes. Our soluti...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Live chat, SMS/Text, and social messaging in one. Easily implement bots across all digital channels. Up and running in 24-48 hours
Quiq's live chat software easily integrates with your website or app to engage customers who have pre-sales questions or need post sales support. Capture more leads while handling multiple simultaneous customer inquiries to boost agent efficiency. Our intelligent web chat delivers a better customer experience through routing, sentiment analysis, and an adaptive response timer to deliver on SLAs. Conversations start where your customer left off. Learn more at Quiq.com.
Quiq's live chat software easily integrates with your website or app to engage customers who have pre-sales questions or need post sales support. Capture more leads while handling multiple simultaneous...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API and app development framework.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowle...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers a...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Improve your Customer Success and Customer Support and nurture your clients throughout their entire lifecycle.
Froged helps you improve your Customer Success and Support processes. Our tool has been designed to nurture your customers throughout their entire lifecycle.
With Froged you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages.
Froged helps you improve your Customer Success and Support processes. Our tool has been designed to nurture your customers throughout their entire lifecycle.
With Froged you will be able to increase ...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Live chat solution with auto-invitations, employee-to-employee transferring, and group chat capabilities.
Modern live chat solution with auto-invitations, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, and group chat capabilities. Chaport is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. It has beautiful desktop apps for Mac, Windows, Web and full-featured mobile apps.
Modern live chat solution with auto-invitations, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, and group chat capabilities. Chaport is designed as a...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Live help chat and website monitoring solution for online customer support.
Provide Support is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.
Provide Support is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American ...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Live and automated chat platform helping agents and consumers to engage across digital channels.
Be where your customers are - with Botsplash your agents and customer engage in conversation across multiple digital channels - SMS, Web Chat, FB and more. Increase your revenues by being quick to respond from one place. All conversations recorded is listed at a single location, for easy access to chat transcripts for compliance/regulatory purposes.
Be where your customers are - with Botsplash your agents and customer engage in conversation across multiple digital channels - SMS, Web Chat, FB and more. Increase your revenues by being quick to resp...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channe...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
The all-in-one platform for your business. Real time web analytics, intelligent live chat and a customer data hub.
The all-in-one platform for your business to understand and convert more of your web traffic. View real time web analytics of your website visitors, capture and qualify leads with intelligent live chat, and use the unique real time Customer Data Hub to view, manage and segment leads and users.
The all-in-one platform for your business to understand and convert more of your web traffic. View real time web analytics of your website visitors, capture and qualify leads with intelligent live chat...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. Live chat, Email, & In-App suite.
Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support.
Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Bold360's live chat solution empowers you to engage and convert more visitors, while boosting agent efficiency and effectiveness.
Bold360 is a world-class live chat software for your website. Built with robust and powerful technology, Bold360's live chat solution empowers you to engage and convert more visitors, while boosting agent efficiency and effectiveness. Bold360's proactive chat engine is bolstered with powerful features and AI capabilities.
Bold360 is a world-class live chat software for your website. Built with robust and powerful technology, Bold360's live chat solution empowers you to engage and convert more visitors, while boosting ag...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
A human+bot hybrid customer support software for real-time, proactive and personalized customer support.
The way customer conversations and support is done has been broken, redundant, and time and cost inefficient: Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software. It is a one-stop solution for all your support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. You can manage customer conversations, website chat, support agents, team conversations, customer delight aspects at the same place.
The way customer conversations and support is done has been broken, redundant, and time and cost inefficient: Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support softwa...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Smith.ai Live Chat with AI Chatbot is the fast & friendly way to capture, screen & convert website leads 24/7.
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. We offer SMS Text Answering, Facebook Messenger Answering, and Chat-to-Call. AI Chatbot captures info and provides instant outreach.
Pay for relevant chats only, never spam or sales chats.
Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai AI-backed Live Chat is the most effective & affordable way to capture leads & grow your business!
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. We offer SMS Text Answering, Facebook Messenger Answering, and Chat-to-Call. AI Chatbot capt...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Instant messaging and live chat solution for online communities and teams working together. Ton of features with flexible subscription.
Instant messaging and live chat solution for online communities and teams working together. Ton of features with flexible subscription.
Instant messaging and live chat solution for online communities and teams working together. Ton of features with flexible subscription....
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Wix Answers live chat support experience can help your agents meet customers where it is most needed, on your website or product.
Wix Answers live chat allows you to give customers real-time chat support. Provide them with proactive support by adding chat widgets wherever they're needed most, in product flows or your knowledge base. Team members will have all the advantages of the Ticketing System: Knowledge Base articles, saved replies and detailed customer information all in one place.
Wix Answers live chat allows you to give customers real-time chat support. Provide them with proactive support by adding chat widgets wherever they're needed most, in product flows or your knowledge ba...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more....
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires ...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Live chat solution that enables businesses to send welcome messages, invites, and more to clients on a white-label interface.
Live chat & virtual chat assistant, for self-service & help portals.
Live chat & virtual chat assistant, for self-service & help portals....
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Applozic powers real time messaging across any device, any platform & anywhere in the world with easy to integrate mobile native SDK
Applozic powers real time messaging across any device, any platform & anywhere in the world with easy to integrate mobile native SDK
Applozic powers real time messaging across any device, any platform & anywhere in the world with easy to integrate mobile native SDK...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Revolutionize the world of business bots and customer service with a proprietary machine learning engine.
Engati is a chatbot platform that allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement.
Building bots was never that easy. Using Engati you can design your very own chat bots with a workflow and no programming required.
Engati is a chatbot platform that allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms ...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Use the Trengo live chat to support, engage and convert your customers on your website or in your own application.
Offer your customers the best experience on your website or in your own application with Trengo live chat. Chat real-time with leads and customers or automate conversations with chatbots.
Add different channels to your website widget and let customers pick their preferred communication channels.
Scale your communication and add more channels like Email, Social messaging, Voice and many more to the Trengo inbox.
Offer your customers the best experience on your website or in your own application with Trengo live chat. Chat real-time with leads and customers or automate conversations with chatbots.
Add differen...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Simple and intuitive online chat for websites and e-shops. Smart features at a great price.
Put Lime Talk online chat on your website or e-shop and give every customer a chance to get in touch with you and receive a reply in a matter of seconds.
Lime Talk provides a real time overview of your website visitors along with useful information such as geographical location of every visitor, which product they are currently browsing, and other details.
Lime Talk is mobile optimized and fully customizable: you can choose any color and any text.
Put Lime Talk online chat on your website or e-shop and give every customer a chance to get in touch with you and receive a reply in a matter of seconds.
Lime Talk provides a real time overview of you...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Web-based solution that provides live chat support with instant messaging, reusable templates, customizable interface & more.
Web-based solution that provides live chat support through instant messaging, reusable templates and customizable interface. The HelpAlive feature allows management of multiple sessions at real-time and accepts offline messages from visitors when the agent is not active.
Web-based solution that provides live chat support through instant messaging, reusable templates and customizable interface. The HelpAlive feature allows management of multiple sessions at real-time an...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Powerful live chat software built for super fast customer support.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox ...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
PHP Live! is a PHP and MySQL powered live chat software for websites.
PHP Live! is a PHP and MySQL powered live chat software for websites.
We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can be installed on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes.
PHP Live! is a PHP and MySQL powered live chat software for websites.
We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can ...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
Sparkcentral offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center solution integrating a wide range of communication channels. Explore the full potential of using Live Chat for digital customer service. Sparkcentral is easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,...
Sparkcentral offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center solution integrati...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI
Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of todays competitive environment. ICE has Chat, Email, Custom application and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement
Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of todays competitive environment. ICE has Chat, Email, Custom application and Quality ...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel.
Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required.
Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required....
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messa...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
All-In-One FREE Website Engagement Tool - 12 Tools Built Into 1 Button
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools - all built into one button! Live chat is great, but what happens when your website visitors are too early in the sales cycle to want to interact directly, or are ready but don't want to communicate by chat, or when you aren't available real-time? You need OTHER engagement tools and we have them all included. Did I mention, it's FOREVER FREE?
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools - all built into one button! Live chat is great, but what happens when your website visitors are too early in th...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
All your socials in one omni-channel contact widget. Available channels:
WhatsApp
Facebook Messenger
Twitter DM
& more..
Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of your website.
To reach the most people as effectively as possible, HelloBox provides a wide range of communication channels to let visitors choose the medium they feel most comfortable with.
Our mission is it to make it easier for your website visitors to get the help they want and need.
Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of y...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged
Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged.
Our powerful visual flow builder enables anyone to create and publish chatbots without needing coding skills.
Chatbots can be easily embedded on websites and published on WhatsApp, Messenger, Telegram, and many more.
User's conversation privacy is guaranteed by Xenioo fine-grained operators permissions, flow opt-in, and data persistence configuration.
Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged.
Our powerful visual flow builder enables anyone to create and pu...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Integrated, multi-channel conversational AI platform with notifications, knowledge management, and more.
Integrated, multi-channel conversational AI platform with notifications, knowledge management, and more.
Integrated, multi-channel conversational AI platform with notifications, knowledge management, and more....
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
MobileMonkey helps businesses connect with leads on Messenger using Facebook chatbots to nurture, qualify, convert & retain customers.
MobileMonkey helps businesses connect with future customers on Messenger using Facebook chatbots to nurture and qualify leads, convert and retain customers. It's the fastest-growing free Facebook Messenger marketing platform with tools to automate chat conversations, design conversion funnels, run interactive Facebook Ads and integrate with other business applications.
MobileMonkey helps businesses connect with future customers on Messenger using Facebook chatbots to nurture and qualify leads, convert and retain customers. It's the fastest-growing free Facebook Messe...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
ApexChat's customizable chat solution uses live agents who are active 24/7 to convert your website traffic into leads.
ApexChat has been providing a complete Live Chat solution for businesses since 2008. Over 8,000 businesses rely on ApexChat today. Unlike most Live Chat providers ApexChat not only offers software, but industry trained Live Chat operators behind the software. Our objective is to boost web lead conversions.
ApexChat has been providing a complete Live Chat solution for businesses since 2008. Over 8,000 businesses rely on ApexChat today. Unlike most Live Chat providers ApexChat not only offers software, but...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale.
iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging.
iAdvize is a Gartner Cool Vendor certified platform that generates value for brands such as Disney, TUI, LOral, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved.
iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificia...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
ngDesk is the next generation of free and complete help desk software.
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time d...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Boomtown makes it simple to sell, activate and service your customers while lowering your customer support costs through our platform.
Boomtown provides an easy to install, white-labeled chat bot that provides your customers the ability to proactively assist themselves. Our managed learning system serves up the information customers need when they want it along with the ability to connect with your support staff as needed. Quick, easy, effective and powerful. Welcome to Boomtown's chatbot support
Boomtown provides an easy to install, white-labeled chat bot that provides your customers the ability to proactively assist themselves. Our managed learning system serves up the information customers n...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
AI-powered Live Chat Platform to generate 2X more leads using personalized conversations with a human fallback option.
IntelliTicks is an AI-powered Live Chat platform for Sales (with human fallback). It helps businesses get 2X more leads by being 70% more online than traditional LiveChat. Using AI, IntelliTicks proactively engages each & every visitor in a personalized dialogue with relevant trigger messages. When the visitor engages, it gathers lead information and details about their requirements. If the visitor is identified as a HOT opportunity, the sales team is alerted so that they can take over the chat.
IntelliTicks is an AI-powered Live Chat platform for Sales (with human fallback). It helps businesses get 2X more leads by being 70% more online than traditional LiveChat. Using AI, IntelliTicks proact...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Convert more visitors to customers with prospect identification, chat, landing pages, email marketing and automations.
Jumplead is inbound marketing automation software for people who want to work smarter with their online marketing, but don't want the cost and complexity of most inbound and marketing automation systems.
We aim to provide practical tools and a community to support the creation of better, more effective marketing.
Jumplead is inbound marketing automation software for people who want to work smarter with their online marketing, but don't want the cost and complexity of most inbound and marketing automation system...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Subiz is an on-site live chat tool that helps businesses with reaching, connecting and converting visitors into customers.
Subiz live chat is a communication channel which provide a live chat widget integrated into website platform. It helps to overcome many drawbacks of hotline and email as supporter can answer directly any requirement of website visitors in real-time. Channels can be chat, email and Facebook messenger. Features include auto-assign rules, templates, media button, behavior tracking, automation and customer segments.
Subiz live chat is a communication channel which provide a live chat widget integrated into website platform. It helps to overcome many drawbacks of hotline and email as supporter can answer directly a...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
DontGo's patented technology reinvents Chat by utilizing AI to solve how companies convert their web visitors into customers.
DontGo isn't another live chat. DontGo is an artificial intelligence chat software that increases leads! DontGo senses when a website visitor is disengaging & launches a chat window to initiate a conversation. Our AI chat responds to questions 24x7x365, in real-time, & guides visitors to click or call. DontGo feels like a real person but doesn't require any staffing. DontGo programs, optimizes & compiles weekly status reports to continuously improve results. Sign up for a 30-day free trial!
DontGo isn't another live chat. DontGo is an artificial intelligence chat software that increases leads! DontGo senses when a website visitor is disengaging & launches a chat window to initiate a conve...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Live chat software that helps businesses and teams track customer conversations from a single interface and through multiple channels.
Paldesk is a live chat software that helps convert your website customers. Perfect for both marketing and sales efforts, it connects multiple channels into one single dashboard. From there, it's easy to keep track of all your real-time conversations and follow up on with ease over e-mail. Offering flexibility and a dynamic app interface, it stands out as being adaptable and customer oriented when you need it the most. Try it out now, it's free forever.
Paldesk is a live chat software that helps convert your website customers. Perfect for both marketing and sales efforts, it connects multiple channels into one single dashboard. From there, it's easy t...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Conversational marketing solution that helps you convert more MQL to opportunity by aligning sales and marketing teams.
Insent is a human first B2B Conversational Marketing platform that enables marketers to deliver red carpet experience to high-value/ABM prospects. Insent identifies the prospects before they sign up on the contact form and depending upon their engagement, alerts the sales team for proactive outreach. Insent bot assists the sales teams in lead acceleration thereby increasing the lead capture by 2 to 3.5X.
Insent is a human first B2B Conversational Marketing platform that enables marketers to deliver red carpet experience to high-value/ABM prospects. Insent identifies the prospects before they sign up on...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Simple, clean, fast and most user-friendly live chat solution.
My LiveChat is a simple, clean, fast and most user-friendly live chat solution. Seeking a solution to close more sales online? Want to improve your customer satisfaction? My LiveChat is right for you.
My LiveChat is a simple, clean, fast and most user-friendly live chat solution. Seeking a solution to close more sales online? Want to improve your customer satisfaction? My LiveChat is right for you....
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Cloud-based conversational marketing and sales platform that assists firms with fetching APIs and analyzing sentiment.
Verloop is a conversational sales and marketing platform built with an automation-first approach.
Smart bot-workflows ensure that your teams are spending time on calling and closing, as opposed to the dull and draining lead enrichment. Verloop uses Machine Learning to surface your best leads, attach lead hotness score to users even before they ping you.
With an easy to use drag and drop interface, you can train your bot, answer FAQs, generate leads and connect them to right sales rep.
Verloop is a conversational sales and marketing platform built with an automation-first approach.
Smart bot-workflows ensure that your teams are spending time on calling and closing, as opposed to the...
- Proactive Chat
- Canned Responses
- Offline Form
- Transfers/Routing
- Third Party Integration
- Geo Targeting
- Website Visitor Tracking
Live Chat Software Buyers Guide
Table of Contents
What is live chat software?
Live chat software augments customer support, lead generation, and customer engagement by allowing businesses to interact with customers in real-time through a chat-based conversational UI (user-interface).
There are two types of live chat systems:
- Widgets: Conversational interfaces that can be integrated into existing websites
- Standalone solutions: Software solutions that include a wider range of features, such as interaction tracking, and response rate and conversion rates tracking
The benefits of live chat program
- Improved sales conversions: Live chat software accelerates the sales process as customer queries related to a product or service are addressed in real-time, translating into faster checkout and increased sales volume.
- Reduced cost of customer support: Traditional methods of customer support through phone and email often prove expensive and inefficient, as agents can handle only one customer query at a time. Live chat program allows agents to respond to multiple queries at a time.
- Inspiration for new products and services: In this age of fierce competition and evolving customer needs, small businesses need to keep an eye on new innovations, ideas, and areas for improvement. A live chat program provides businesses with a log of customer inquiries, complaints, requests and suggestions, which can be analyzed to come up with new ideas for their products and services.
Typical features of live chat software
- Customized branding: Enables users to embed business branding into the chat interface by customizing different items such as pop-ups and a chat button.
- Real-time chat: Enables real-time chat sessions between agents and customers.
- Offline form: Captures queries on the chat interface if a customer wants to reach out outside business hours. These inquiries are forwarded to the agents' inboxes for follow-up.
- Proactive chat: Enables agents to initiate chat sessions with online customers through a rule-based engine that flags agents if an online customer needs help.
- Transfers/routing: Transfers a customer inquiry to other available agents if the assignee is unable to respond within a specified time.
Considerations when purchasing live chat program
- Mobile-responsive interface: To make the best use of a live chat program for sales and customer support, businesses cannot afford to miss out on the customers who are using smartphones. Without a mobile-responsive interface, customers will need to use their laptop or desktop to access the live chat support.
- Third-party integrations: Small businesses use a number of customer-facing solutions related to sales, CRM, marketing and customer support. Since each of these solutions involves customer interaction, live chat software integration can help improve engagement across each of these. For example, an email marketing integration with live chat software enables users to embed a live chat button in the body of the email, which allows people to start a text conversation directly from the email. Also, live chat software integration with a content management system allows users to add a live chat button to their website.
Relevant live chat software trends
- Businesses are looking for new ways to monitor agent performance: Customer agents are the cornerstone of customer-facing teams. Therefore, businesses are looking for new and more effective methods to measure agent performance. According to a Capterra report on customer service trends, businesses are moving towards "portable reviews of customer service agents." Small businesses should evaluate products that include analytics features specific to agent performance.
- [Chatbot integration with live chat software is the next big thing: Chatbots are conversational interfaces built on machine learning and artificial intelligence platforms. Live chat software, when integrated with chatbot, allows users to answer basic customer queries without involving a live chat agent, thereby improving availability and reducing cost.