---
description: Page 8 - Compare the best ITSM Tools solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 8 - ITSM Tools - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) > [Page 8](https://www.capterra.co.nz/directory/30676/itsm/software?page=8)

# ITSM Tools

Canonical: https://www.capterra.co.nz/directory/30676/itsm/software

Page: 8 / 10\
Prev: [Previous page](https://www.capterra.co.nz/directory/30676/itsm/software?page=7)\
Next: [Next page](https://www.capterra.co.nz/directory/30676/itsm/software?page=9)

> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

-----

## Products

1. [Versio.io](https://www.capterra.co.nz/software/198825/versio-io-cmdb) — 4.5/5 (2 reviews) — SaaS and on-premise enterprise software solution for smarter and easier DevSecOps \& ITSM operations.
2. [Openser](https://www.capterra.co.nz/software/201181/openser) — 4.5/5 (2 reviews) — Service Management platform for ITSM functions, based on best practices
3. [AISERA](https://www.capterra.co.nz/software/204926/ai-service-desk) — 4.5/5 (2 reviews) — AISERA solution is purpose-built to automate tasks and actions for IT, HR, Sales Operations, and Customer Service.
4. [Consol CM/Helpdesk](https://www.capterra.co.nz/software/1010886/consol-cmhelpdesk) — 5.0/5 (2 reviews) — ConSol CM/Helpdesk is a solution designed for efficient IT support for customers and employees.
5. [Tikit by Cireson](https://www.capterra.co.nz/software/1029572/tikit) — 5.0/5 (2 reviews) — Tikit is a powerful Microsoft 365 Service Desk built inside of Teams.
6. [Rzilient](https://www.capterra.co.nz/software/1030584/rzilient) — 4.5/5 (2 reviews) — Introducing rzilient — the all-in-one IT Asset Management platform for integrated services, smart inventories and proactive monitoring.
7. [DiliGenie](https://www.capterra.co.nz/software/1043238/diligenie) — 5.0/5 (2 reviews) — DiliGenie ITSM Tool manages and improves IT services within an organization, ensuring they meet business needs and objectives.
8. [Enterprise Service Desk](https://www.capterra.co.nz/software/152682/enterprise-service-desk) — 4.0/5 (1 reviews) — A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
9. [HelpMaster](https://www.capterra.co.nz/software/16144/helpmaster) — 5.0/5 (1 reviews) — Web enabled Windows based help desk software with advanced workflow design and email integration.
10. [Wolken ServiceDesk](https://www.capterra.co.nz/software/160047/wolken-service-desk) — 4.0/5 (1 reviews) — An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
11. [Nilex Service Platform](https://www.capterra.co.nz/software/167172/nilexpress) — 1.0/5 (1 reviews) — Ticket Management, Asset Management, Service Catalog, Shared Services, Customer Support are just few of solutions that Nilex can offer.
12. [HEINZELMANN](https://www.capterra.co.nz/software/200198/heinzelmann-service-desk) — 4.0/5 (1 reviews) — Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes.
13. [Jetdocs](https://www.capterra.co.nz/software/1014882/jetdocs) — 5.0/5 (1 reviews) — Collaborative ticketing workflows for your internal teams
14. [Matrix42 Enterprise Service Management](https://www.capterra.co.nz/software/1021875/matrix42-service-management) — 5.0/5 (1 reviews) — Everything you need to make your digital workspace secure, automated and service-oriented for your end users in one unified integrated
15. [CommandLink ITSM](https://www.capterra.co.nz/software/1042046/commandlink-itsm) — 5.0/5 (1 reviews) — CommandLink delivers superior software defined network and communication infrastructure by leveraging our proprietary software.
16. [Infraon Infinity](https://www.capterra.co.nz/software/1044708/infraon-infinity) — 5.0/5 (1 reviews) — Infraon Infinity offers a stress-free approach to ITOPs with a modular platform to scale modernization based on growth needs.
17. [Structure PPM](https://www.capterra.co.nz/software/1045797/structure) — 5.0/5 (1 reviews) — Structure: Elevate ITSM. Break silos, streamline workflows, and gain insights with the ultimate Jira project management tool.
18. [Engaige](https://www.capterra.co.nz/software/1062290/engaige) — 5.0/5 (1 reviews) — Empower your support team with 24/7 Generative AI assistance on all channels. Better than humans.
19. [Atomicwork](https://www.capterra.co.nz/software/1069207/Atomicwork) — 4.0/5 (1 reviews) — Atomicwork is an agentic service management platform, designed to help enterprises unlock workplace productivity.
20. [Navvia](https://www.capterra.co.nz/software/136562/navvia) (0 reviews) — With the Navvia Process Designer, you can easily design, document, and share an IT or business process.
21. [USU IT Service Management](https://www.capterra.co.nz/software/147064/usu-valuemation-itsdm) (0 reviews) — USU IT Service Management is a modular, fully ITIL-compliant software suite. It offers everything IT organizsations need.
22. [Odyssey](https://www.capterra.co.nz/software/172479/odyssey) (0 reviews) — Business process management solution that enables organizations to share data across multiple departments, devices, and systems.
23. [OpenText Service Management](https://www.capterra.co.nz/software/174865/service-management-automation) (0 reviews) — SMAX from OpenText delivers IT service management, IT asset management, and enterprise service management in one solution.
24. [Aranda](https://www.capterra.co.nz/software/200943/aranda-service-desk) (0 reviews) — Aranda Software is an IT service management software system that helps companies optimize IT processes and infrastructure.
25. [Serviceware Processes](https://www.capterra.co.nz/software/204937/serviceware-processes) (0 reviews) — Serviceware Processes is a flexible, AI-driven ITSM engine for IT Service and Enterprise Service Management

-----

Page: 8 / 10\
Prev: [Previous page](https://www.capterra.co.nz/directory/30676/itsm/software?page=7)\
Next: [Next page](https://www.capterra.co.nz/directory/30676/itsm/software?page=9)

## Related Categories

- [IT Asset Management Software](https://www.capterra.co.nz/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.nz/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.nz/","@type":"WebSite","@id":"https://www.capterra.co.nz/#website","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.nz/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"ITSM Tools","description":"Page 8 - Compare the best ITSM Tools solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.","url":"https://www.capterra.co.nz/directory/30676/itsm/software?page=8","about":{"@id":"https://www.capterra.co.nz/directory/30676/itsm/software?page=8#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.nz/directory/30676/itsm/software?page=8#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/directory/30676/itsm/software?page=8#webpage","mainEntity":{"@id":"https://www.capterra.co.nz/directory/30676/itsm/software?page=8#itemlist"},"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"https://www.capterra.co.nz/directory/30676/itsm/software","@type":"ListItem"},{"name":"Page 8","position":3,"item":"https://www.capterra.co.nz/directory/30676/itsm/software?page=8","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/30676/itsm/software?page=8#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Page 8 - ITSM Tools - Prices &amp; Reviews - Capterra New Zealand 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Versio.io","position":1,"description":"Versio.io is a SaaS and on-premise enterprise software platform for smarter and easier DevSecOps & ITSM operations.\n\nThe following solutions are provided by Versio.io:\n\n- Asset and Configuration Inventory (CMDB)\n- Change Management\n- Product release and patch management\n- IT vulnerabilities detection\n- IT governance\n- Enterprise architecture analysis & management\n\nVersio.io is used in data centers, (multi-) cloud environments and for SaaS applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12bb47c7-cafc-4c74-88cc-c29dfff3ccbf.png","url":"https://www.capterra.co.nz/software/198825/versio-io-cmdb","@type":"ListItem"},{"name":"Openser","position":2,"description":"Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control service times and user satisfaction.\n\nPink Elephant Certified Openser and National Award Winner for Innovation.\n\nVariety of functions such as:\nWorkflows\nTicket Console\nDashboard\nActivity and Task Log\nNotification and Escalation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80740a45-cc56-48c0-9630-bbdc1fc3217b.png","url":"https://www.capterra.co.nz/software/201181/openser","@type":"ListItem"},{"name":"AISERA","position":3,"description":"AISERA works with existing service desk products (ServiceNow, Atlassian, and BMC) delivering end-to-end user experience services. \nIt improves their productivity with automated self-service drastically reducing IT service desk and operations costs. \nEnterprise customers automatically resolve >50% of customer service and IT support issues. Conversational AI and RPA functionality delivers a ROI of 5x in less than three months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c7c2820-8657-4639-badb-36d32dc741c5.png","url":"https://www.capterra.co.nz/software/204926/ai-service-desk","@type":"ListItem"},{"name":"Consol CM/Helpdesk","position":4,"description":"ConSol CM Helpdesk provides a powerful platform for managing and optimizing IT services for both customers and employees. It centralizes service requests, incidents, and operational processes, helping IT teams deliver reliable and transparent support.\n\nWith intelligent auto-routing, incoming requests from e-mail, web forms, or service portals are automatically assigned to the appropriate agents in 1st level, 2nd level, or specialized teams. This ensures efficient handling of incidents and service requests while maintaining clear responsibilities.\n\nIntegrated change management enables IT teams to plan, implement, and track both simple and complex changes in a controlled and transparent way. At the same time, workflows, processes, and data structures can be flexibly adapted to your organization’s needs, allowing ConSol CM to support your ITSM processes exactly as required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee418998-20ae-4373-becb-d18a32be0c5f.jpeg","url":"https://www.capterra.co.nz/software/1010886/consol-cmhelpdesk","@type":"ListItem"},{"name":"Tikit by Cireson","position":5,"description":"Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. \n\nTikit transforms Microsoft 365:\n\n- Resolve Issues Faster with Ticketing in Microsoft Teams.\n- Multi-department support that brings your organization together.\n- AI-Powered virtual agent provides streamlined and immediate support.\n- Effortless ITSM with Native Entra and Intune Integrations.\n- AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. \n- Automated Workflows with Power Automate and Logic Apps. \n- Unlock Actionable Data with Power BI & Excel Reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93048cf1-177e-4c54-ac95-361d1dc3a2c4.png","url":"https://www.capterra.co.nz/software/1029572/tikit","@type":"ListItem"},{"name":"Rzilient","position":6,"description":"Introducing rzilient — the all-in-one IT Asset Management platform. Thanks to its unique interface, companies can manage their fleet remotely with ease, automate tasks and secure their equipment, and adopt proactive monitoring. \n\nA solution that has saved hundreds of companies time, money, and carbon emission.\n\nGet a demo for free now!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4de2e933-e46d-4610-ac89-5ec35a8e780c.jpeg","url":"https://www.capterra.co.nz/software/1030584/rzilient","@type":"ListItem"},{"name":"DiliGenie","position":7,"description":"DiliGenie ITSM Tool is designed to deliver, manage, and improve IT services within an organization, ensuring they meet business needs and objectives. It has a plethora of features that include a role-based dashboard, incident management, project management, service request features, problem and change management features, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78554204-5294-493d-9928-3faaeb093ea5.png","url":"https://www.capterra.co.nz/software/1043238/diligenie","@type":"ListItem"},{"name":"Enterprise Service Desk","position":8,"description":"An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f37e12f3-ab15-4b7f-9ed7-4acb120701eb.png","url":"https://www.capterra.co.nz/software/152682/enterprise-service-desk","@type":"ListItem"},{"name":"HelpMaster","position":9,"description":"HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/761f7f21-6a12-4d46-9507-c083ee9b5b78.png","url":"https://www.capterra.co.nz/software/16144/helpmaster","@type":"ListItem"},{"name":"Wolken ServiceDesk","position":10,"description":"A smart suite of ITSM solutions on a single cloud platform to help you streamline, digitise, and automate your processes. By consolidating your ITSM implementation within a unified cloud platform, you can streamline, digitize, and automate your processes, optimizing your operational efficiency. Wolken offers dedicated modules for a range of IT processes, including Change Management, Incident Management, Problem Management, and IT Asset Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75522166-1e76-4b7a-ad59-661113f13eb6.png","url":"https://www.capterra.co.nz/software/160047/wolken-service-desk","@type":"ListItem"},{"name":"Nilex Service Platform","position":11,"description":"Nilex offers fully customizable, web and mobile responsive ISMT solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5181cb7e-c104-4601-928f-99ea0806dc98.png","url":"https://www.capterra.co.nz/software/167172/nilexpress","@type":"ListItem"},{"name":"HEINZELMANN","position":12,"description":"Whether you need a helpdesk, a trouble ticketing tool, an ITSM system, or a full-service platform – HEINZELMANN’s modular structure fits your service processes.\n\n✔ ITIL & ISIS12 compliant\n✔ Web-based self-service portal\n✔ Workflow automation & SLA tracking\n✔ Ticketing, helpdesk & knowledge base\n✔ Role-based access & logging\n✔ Asset, inventory & contract management\n✔ Email interface & AD connection\n✔ Project module (Scrum-compatible)\n✔ Reporting, dashboards & mobile usability\n✔ On-Premise or SaaS\n✔ Suitable for enterprises, municipalities & public institutions\n\nStraightforward. Scalable. Practical.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a16e42d-65fb-46f9-ba88-e10f36398ffc.png","url":"https://www.capterra.co.nz/software/200198/heinzelmann-service-desk","@type":"ListItem"},{"name":"Jetdocs","position":13,"description":"Jetdocs is your internal ticketing solution and helpdesk that drives productivity  and collaboration across your org. Integrated into Microsoft Teams and Slack, Jetdocs seamlessly works alongside your teams to deliver a fully collaborative experience. With our innovative no-code catalog builder, you can standardize workflows across multiple teams (Ops, IT, Support/Success, Legal, Admin, Finance). Get your internal tickets, requests and approvals resolved quickly today. Backed by Y Combinator.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29aef344-9e3a-4627-a390-c55dc4bac484.png","url":"https://www.capterra.co.nz/software/1014882/jetdocs","@type":"ListItem"},{"name":"Matrix42 Enterprise Service Management","position":14,"description":"Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81ecaaeb-dc9e-4379-b592-8d39460de3f5.png","url":"https://www.capterra.co.nz/software/1021875/matrix42-service-management","@type":"ListItem"},{"name":"CommandLink ITSM","position":15,"description":"By consolidating your core infrastructure in a single vendor and layering on our proprietary single pane of glass ITSM software to enable these technologies to work properly, IT departments not only recover thousands of work hours, but a solution that will enable businesses to leverage technology as a profit center rather than a cost center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4515a6b8-ef43-4c03-99f8-2ee4fe0fc4d2.jpeg","url":"https://www.capterra.co.nz/software/1042046/commandlink-itsm","@type":"ListItem"},{"name":"Infraon Infinity","position":16,"description":"Infraon Infinity is a fully integrated platform, deployable on-premises or in the cloud, that simplifies, modernizes, accelerates, and improves your enterprise’s IT/Network infrastructure, IT Service Management, and customer success. \n\nHighlights:  \n\nAutomate business workflows  \n\nBring in and auto-discover any IT assets & services .  \n\nMonitor and manage Servers, Applications, and Networks. \n\nReal-time service availability & performance management, and SLAs   \n\nManage all genuine issues as incidents.  \n\nGet single-click analytics & reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8bb784d-2136-4934-aabe-9977d69c929f.jpeg","url":"https://www.capterra.co.nz/software/1044708/infraon-infinity","@type":"ListItem"},{"name":"Structure PPM","position":17,"description":"Enhance your IT Service Management (ITSM) with Structure, the ultimate project management tool for Jira teams. Structure helps you build custom hierarchies, create cross-project views, and gain valuable insights. Streamline workflows, track issues, and ensure timely resolution. Break silos, foster collaboration, and drive success in your ITSM initiatives with Structure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ee50c19-f75c-4ca2-8d0d-b0c14d6dd62c.png","url":"https://www.capterra.co.nz/software/1045797/structure","@type":"ListItem"},{"name":"Engaige","position":18,"description":"Enhance your Customer Support team with our fully generative AI-driven solution, customized to your company’s data for seamless ticket resolution and immediate customer assistance. Amplify your top sales agents by providing 24/7 personalized support, boosting revenue at every step of the customer journey. Equip your agents with AI tools that recommend solutions and present relevant content for quick ticket resolution. Automate tasks like refunds, carrier inquiries, and resending missing items according to your business rules. Discover Engaige, your comprehensive AI-based knowledge management system, which streamlines tagging and routing conversations to the right agents. Gain valuable business insights by identifying ticket trends, analyzing volumes, and understanding the underlying causes instantly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/142d846b-8fc0-4fb9-96b2-f9fcce156a60.jpeg","url":"https://www.capterra.co.nz/software/1062290/engaige","@type":"ListItem"},{"name":"Atomicwork","position":19,"description":"Atomicwork is a comprehensive agentic service management platform, designed to enhance enterprise productivity and streamline service management across various business functions like IT, HR, or Finance. Integrated directly within tools like Microsoft Teams and Slack, Atomicwork automates support workflows, simplifies IT service management, and ensures fast, scalable employee support across departments.\nKey features include an AI assistant for employees to deliver instant answers and support, agentic enterprise workflow automation capabilities, and ITSM modules to manage requests, incidents, changes, problems and assets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5762993b-053f-4304-bc5b-69bd9e088e45.png","url":"https://www.capterra.co.nz/software/1069207/Atomicwork","@type":"ListItem"},{"name":"Navvia","position":20,"description":"With Navvia Process Designer, you can easily design and document processes.  \n\nWith features such as prebuilt templates, easy-to-draw flowcharts, automated document creation, requirements gathering, and online collaboration & sharing, the Navvia Process Designer will save you time and money. \n\n It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2fdfed5e-9d75-468e-af8c-7d6922868463.png","url":"https://www.capterra.co.nz/software/136562/navvia","@type":"ListItem"},{"name":"USU IT Service Management","position":21,"description":"USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72a46485-75aa-4531-a2d6-9248398a7d27.png","url":"https://www.capterra.co.nz/software/147064/usu-valuemation-itsdm","@type":"ListItem"},{"name":"Odyssey","position":22,"description":"Odyssey is an enterprise-class digital automation platform that incorporates the best of iBPMS, RPA, Dynamic Case Mgm't, API Mgm't, SecDevOps, IAM, AI/ML, ITSM and Low Code/No Code.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a975a8d-47bf-41b6-a726-b9e9f210b7db.png","url":"https://www.capterra.co.nz/software/172479/odyssey","@type":"ListItem"},{"name":"OpenText Service Management","position":23,"description":"SMAX IT Service Management (ITSM) software by OpenText is an IT service management solution that provides capabilities for IT service desk, incident management, problem management, change management, knowledge management, request fulfillment, and more. The software aims to help IT teams deliver efficient services and superior user experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40eb9bf3-d621-48f2-bbc7-d53a1e961b04.jpeg","url":"https://www.capterra.co.nz/software/174865/service-management-automation","@type":"ListItem"},{"name":"Aranda","position":24,"description":"Aranda Software is an IT service management software that provides solutions for IT infrastructure and service management aligned with ITIL best practices. The software aims to streamline IT processes, ensure compliance, optimize resource utilization, and enhance service delivery for companies in Latin America. Key capabilities include ITSM, CMDB, unified endpoint management, asset management, and field service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b59af23-6dd1-4bd8-b439-88d5e93d193f.png","url":"https://www.capterra.co.nz/software/200943/aranda-service-desk","@type":"ListItem"},{"name":"Serviceware Processes","position":25,"description":"Serviceware Processes (formerly helpLine) helps IT organizations to plan, control and automate service processes. The solution offers a comprehensive, ITIL 4-compliant process portfolio and uses AI technologies to accelerate processes. In addition to operational support for service delivery in service desk and incident management, Serviceware Processes offers functions for service portfolio management, knowledge management, change and release management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/386a0c26-7094-4404-9541-805148fddb95.jpeg","url":"https://www.capterra.co.nz/software/204937/serviceware-processes","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/30676/itsm/software?page=8#itemlist","numberOfItems":25}
</script>