---
description: Page 4 - Compare the best ITSM Tools solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 4 - ITSM Tools - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) > [Page 4](https://www.capterra.co.nz/directory/30676/itsm/software?page=4)

# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [Agiloft](https://www.capterra.co.nz/software/101273/agiloft) — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
2. [AssetSonar](https://www.capterra.co.nz/software/157754/asset-sonar) — 4.6/5 (38 reviews) — Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software. Try It Free\!
3. [HaloPSA](https://www.capterra.co.nz/software/20971/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services.
4. [EcholoN](https://www.capterra.co.nz/software/189744/echolon) — 4.7/5 (35 reviews) — EcholoN as IT Service Software covers all disciplines of ITIL-compliant IT service management. Customizable and expandable.
5. [iSupport](https://www.capterra.co.nz/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
6. [FootPrints](https://www.capterra.co.nz/software/100291/footprints) — 3.5/5 (34 reviews) — IT service management for mid-size organizations
7. [SMART Service Desk](https://www.capterra.co.nz/software/100670/smart-service-desk-itsm) — 4.7/5 (31 reviews) — Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
8. [Milldesk](https://www.capterra.co.nz/software/177951/milldesk) — 5.0/5 (31 reviews) — System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management
9. [ONEiO](https://www.capterra.co.nz/software/180990/oneio) — 4.5/5 (31 reviews) — ONEiO is a cloud-based solution provider that specializes in integrating IT service management (ITSM) tools and processes.
10. [Cayzu](https://www.capterra.co.nz/software/134057/cayzu) — 5.0/5 (30 reviews) — Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently.
11. [Hornbill](https://www.capterra.co.nz/software/143649/hornbill) — 4.7/5 (30 reviews) — Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus.
12. [ALVAO Service Desk](https://www.capterra.co.nz/software/143589/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
13. [ALVAO Asset Management](https://www.capterra.co.nz/software/144068/alvao-asset-management) — 4.7/5 (29 reviews) — ALVAO Asset Management is a user-friendly ITAM solution for Microsoft 365, providing a single source of truth for all your assets.
14. [Tempo Capacity Planner](https://www.capterra.co.nz/software/190516/tempo-planner) — 4.1/5 (29 reviews) — Streamline ITSM with Capacity Planner by Tempo. Track incidents, automate workflows, and ensure efficient service delivery.
15. [Summit](https://www.capterra.co.nz/software/146506/summit) — 4.4/5 (27 reviews) — SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
16. [Xurrent](https://www.capterra.co.nz/software/146207/itrp) — 4.7/5 (27 reviews) — Modern ITSM with AI included. Go live in weeks, unify teams, automate workflows, and cut MTTR with one secure, easy-to-use platform.
17. [Inserve](https://www.capterra.co.nz/software/203908/inserve) — 4.7/5 (27 reviews) — Inserve offer business software especially made for Managed Service Providers.
18. [XEOX](https://www.capterra.co.nz/software/206486/xeox) — 4.5/5 (27 reviews) — Cloud-based IT management tool with integrated patch management, remote access, software distribution and IT asset management.
19. [Infraon IMS](https://www.capterra.co.nz/software/187651/everest-ims) — 4.2/5 (25 reviews) — Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
20. [Intelligent Service Management](https://www.capterra.co.nz/software/156351/cloud-service-management) — 4.4/5 (24 reviews) — ISM is an ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management
21. [ITarian](https://www.capterra.co.nz/software/185768/itarain) — 3.8/5 (23 reviews) — Centralized IT management platform that includes remote monitoring, patch management, and more.
22. [Electric AI](https://www.capterra.co.nz/software/187542/electric-ai) — 3.7/5 (23 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
23. [Canfigure](https://www.capterra.co.nz/software/184941/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
24. [AlertOps](https://www.capterra.co.nz/software/160468/alertops) — 4.7/5 (21 reviews) — By allowing teams to choose the tools they use, AlertOps empowers organizations to drive creation of custom processes
25. [vScope](https://www.capterra.co.nz/software/167864/vscope) — 4.7/5 (21 reviews) — Great Teams Have Great IT Visibility. vScope offers companies leading IT Inventory to help build a more productive organization.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.nz/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc03b17-5052-43c7-b9a3-61c2ce4ce956.png","url":"https://www.capterra.co.nz/software/100291/footprints","@type":"ListItem"},{"name":"SMART Service Desk","position":7,"description":"We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. 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Its intuitive interface and scalability make it easy to extend the solution beyond IT to other departments such as HR, Facilities, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e2f0196-d886-4218-8800-994a16014e70.png","url":"https://www.capterra.co.nz/software/143589/alvao-service-desk","@type":"ListItem"},{"name":"ALVAO Asset Management","position":13,"description":"ALVAO IT Asset Management (ITAM) seamlessly integrates with vendor portals and provides complete lifecycle control of hardware and software, from acquisition to disposal, with a single source of truth. Its intuitive tree-structured interface and CMDB visualize ownership and dependencies, enabling IT teams to resolve incidents faster and plan changes with confidence. Automated discovery via Agent, SNMP, Intune, and SCCM ensures real-time accuracy, while mobile scanning and electronic handover workflows simplify audits and eliminate gaps. \nBeyond operational efficiency, ALVAO ITAM helps organizations strengthen governance and compliance. With built-in Software Asset Management, it optimizes licenses, controls Microsoft 365 usage, and reduces compliance risks. Certified to ISO 27001 and SOC 2, the platform also supports adherence to Cyber Essentials, NIS2, and DORA, ensuring asset management processes align with today’s regulatory demands.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1e4af8e-6c16-4f67-8bd6-4426bc6301df.png","url":"https://www.capterra.co.nz/software/144068/alvao-asset-management","@type":"ListItem"},{"name":"Tempo Capacity Planner","position":14,"description":"Enhance IT service management (ITSM) with Capacity Planner by Tempo, a robust solution for streamlined incident tracking, problem resolution, and service delivery in Jira. Seamlessly manage and track incidents, automate workflows, and ensure timely resolution. Gain real-time visibility into service performance and drive efficient ITSM with Capacity Planner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08118533-a391-4845-8a7a-230f8fd32c01.png","url":"https://www.capterra.co.nz/software/190516/tempo-planner","@type":"ListItem"},{"name":"Summit","position":15,"description":"SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform.\nWe are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market.","url":"https://www.capterra.co.nz/software/146506/summit","@type":"ListItem"},{"name":"Xurrent","position":16,"description":"Xurrent ITSM is modern service management built for momentum. Unify ITSM, ESM and ITOM on one platform with embedded Sera AI and a native virtual agent included by default. 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Customers rate Xurrent highly for ease of use and time to value, and many go live in weeks, not quarters.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b33163e-efd2-46a0-b5dd-1150bf7bb9ce.png","url":"https://www.capterra.co.nz/software/146207/itrp","@type":"ListItem"},{"name":"Inserve","position":17,"description":"Inserve offers complete business software for Managed Service Providers, without making it complex. This gives you back the overview on your service desk and leaves you time for valuable work.\n\nInserve offers a ticketing solution, asset management, time registration, a self-service portal, quotations, a project management module, a plan board and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/782ff13b-250b-428f-bdd0-8164b003b6bb.png","url":"https://www.capterra.co.nz/software/203908/inserve","@type":"ListItem"},{"name":"XEOX","position":18,"description":"XEOX is a comprehensive, cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, seamless software deployment, IT asset management and more. It allows you to centrally manage the IT landscape of all computers and servers within your organization, and keeps track of inventory and software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61e88e3b-9de6-47ae-81ee-64c73a6f8aa3.png","url":"https://www.capterra.co.nz/software/206486/xeox","@type":"ListItem"},{"name":"Infraon IMS","position":19,"description":"Infraon ITIM is your go-to tool for supercharging the availability and performance of your IT infrastructure. It covers everything from networks and servers to applications, CCTVs, Wi-Fi, and cloud systems. Integrated into the Infraon Suite, it offers a robust solution for seamless IT asset monitoring and management.\n\nExperience Infraon ITIM’s vendor-neutral support for diverse IT devices with real-time incident management, predictive analytics, and a centralized dashboard. Key features include cloud monitoring, network discovery, inventory management, and automated workflows to reduce downtime and enhance service. Advanced flow analytics provide crucial insights into network traffic, helping to pinpoint bottlenecks and optimize performance.\n\nOpting for Infraon ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance with global standards like GDPR and SOC-2.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/936248bc-7082-4366-a081-76b0672a56d7.png","url":"https://www.capterra.co.nz/software/187651/everest-ims","@type":"ListItem"},{"name":"Intelligent Service Management","position":20,"description":"Intelligent Service Management (ISM) is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. 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ITarian aims to help IT teams efficiently monitor, manage, and secure their technology environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8d859b2-c7bc-4d24-b459-ed6d4b0ffd91.png","url":"https://www.capterra.co.nz/software/185768/itarain","@type":"ListItem"},{"name":"Electric AI","position":22,"description":"Electric makes it easy for SMBs to manage their IT. Providing real-time AI-powered IT support through our IT assistant, called Gigawatt. Electric has nearly 50,000 users and 1000 businesses. With Electric small and medium-sized companies save thousands annually on IT costs. 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With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness.\n\nAny business workflow can be supported using Canfigure's powerful admin tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.capterra.co.nz/software/184941/canfigure","@type":"ListItem"},{"name":"AlertOps","position":24,"description":"When digital transformation progresses, organizations need to be able to pivot their processes to incorporate new tools or replace tools easily. AlertOps contains features to ensure that business processes don’t become completely obsolete during the processes of digital transformation.\nAlertOps open API allows it to bi-directionally integrate with virtually any tool that implements an API. The No-Code implementation of the API allows easily changing mapping criteria or replacing a tool within a","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45eea768-c926-4ebd-beea-287d659c78d3.png","url":"https://www.capterra.co.nz/software/160468/alertops","@type":"ListItem"},{"name":"vScope","position":25,"description":"Unleash the full potential of your team with vScope, the leadomg IT Discovery software. Gain deep insights into your entire IT landscape, including software, hardware, cloud, on-premises assets, licenses, and network infrastructure.\n\nvScope's features encompass anything from robust Configuration Management Database (CMDB), powerful reporting tools, precise IT billing capabilities, and in-depth analysis and compliance. Get in touch to learn more!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f143e306-a5cc-4cd9-84d9-82c473b6d3d1.png","url":"https://www.capterra.co.nz/software/167864/vscope","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/30676/itsm/software?page=4#itemlist","numberOfItems":25}
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