---
description: Page 3 - Compare the best ITSM Tools solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 3 - ITSM Tools - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) > [Page 3](https://www.capterra.co.nz/directory/30676/itsm/software?page=3)

# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [Desk Manager](https://www.capterra.co.nz/software/173025/help-desk-software) — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
2. [Onspring](https://www.capterra.co.nz/software/138931/audit-software) — 4.8/5 (105 reviews) — We help clients transform their IT services into streamlined, business-driven workflows with best-practice automation \& risk reduction.
3. [Naverisk](https://www.capterra.co.nz/software/171182/naverisk-rmm-psa) — 4.8/5 (97 reviews) — All-in-One IT Service Management software designed for managed service providers to manage IT services \& remote monitoring
4. [OTRS](https://www.capterra.co.nz/software/127284/otrs) — 4.4/5 (96 reviews) — Fully-managed ITSM solution that includes ticketing, workflow automation, CMDB \& 17 pre-defined and verified ITIL practices.
5. [BlueFolder](https://www.capterra.co.nz/software/109930/bluefolder) — 4.7/5 (92 reviews) — Software built for IT service business professionals; centralizing ticket, customer management, billing, team scheduling and more.
6. [HappyFox Help Desk](https://www.capterra.co.nz/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
7. [ManageEngine ADManager Plus](https://www.capterra.co.nz/software/143496/admanager-plus) — 4.5/5 (83 reviews) — ADManager Plus is an IGA solution for managing Active Directory, Microsoft 365, Exchange, and Google Workspace environments.
8. [IBM Maximo Application Suite](https://www.capterra.co.nz/software/85104/ibm-maximo) — 4.2/5 (83 reviews) — Maximo IT helps power up performance with integrated IT service management and IT asset management software.
9. [Track-It\!](https://www.capterra.co.nz/software/67028/track-it) — 4.0/5 (77 reviews) — Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
10. [osTicket](https://www.capterra.co.nz/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.
11. [Lansweeper](https://www.capterra.co.nz/software/126334/lansweeper) — 4.5/5 (73 reviews) — Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software.
12. [SapphireIMS](https://www.capterra.co.nz/software/148203/sapphireims) — 4.4/5 (65 reviews) — Supercharge Your Employee Experience with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
13. [Alloy Navigator](https://www.capterra.co.nz/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
14. [Panopta](https://www.capterra.co.nz/software/1018183/panopta) — 4.5/5 (60 reviews) — Panopta offers a full-service monitoring solution that covers all your devices and doesnt compromise on security.
15. [Device42](https://www.capterra.co.nz/software/144214/device42) — 4.8/5 (59 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!
16. [Deepser](https://www.capterra.co.nz/software/178946/deepser) — 4.6/5 (56 reviews) — Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance.
17. [Proactivanet](https://www.capterra.co.nz/software/1010807/proactivanet) — 4.8/5 (52 reviews) — Spanish-language ITAM\&ITSM tool that helps organizations save costs and secure their IT infrastructure.
18. [ChangeGear](https://www.capterra.co.nz/software/146239/changegear-itsm) — 4.0/5 (51 reviews) — ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester.
19. [Motadata ServiceOps](https://www.capterra.co.nz/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
20. [Vision Helpdesk](https://www.capterra.co.nz/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software.
21. [GLPI](https://www.capterra.co.nz/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
22. [ServiceNow IT Service Management](https://www.capterra.co.nz/software/152874/servicenow-knowledge-management) — 4.5/5 (41 reviews) — ServiceNow IT Service Management is a modern, cloud-based, silo-busting solution with improved productivity, cost and resilience.
23. [OnPage Incident Management System](https://www.capterra.co.nz/software/176637/incident-management-system) — 4.6/5 (40 reviews) — Incident management system that ensures rock-solid-reliability. Never miss critical alerts from monitoring tools and teams.
24. [Wavity Help & Service Desk](https://www.capterra.co.nz/software/1029460/wavity-help--service-desk) — 4.8/5 (39 reviews) — Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
25. [Deskpro](https://www.capterra.co.nz/software/127288/deskpro) — 4.6/5 (38 reviews) — Powerful and robust helpdesk software for all industries and organizations; available through Cloud hosting or self-hosted On-Premise.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.nz/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.nz/directory)

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The Robotic Process Automation enables you to automate the processes and integrate them with business applications.\n\nSapphireIMS ITSM removes operational bottlenecks and seamlessly connects fragmented processes, delivering a unified experience that empowers employees, delights customers, and drives tangible business outcomes.  \n\nWith hundreds of active customers and round-the-clock support, SapphireIMS is a trusted partner for mid-market and enterprise businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83947e65-9db4-4823-b253-681d030e7b8c.png","url":"https://www.capterra.co.nz/software/148203/sapphireims","@type":"ListItem"},{"name":"Alloy Navigator","position":13,"description":"ITIL aligned  IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.\n\nAchieving high levels of customer service while managing complex IT operations is critical for any organization. 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Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.capterra.co.nz/software/144214/device42","@type":"ListItem"},{"name":"Deepser","position":16,"description":"Deepser is the only italian Service Management platform. Trusted by over 350,000 active users, it brings Help Desk, ITSM and CRM together in a modular, no-code e highly customizable ecosystem built for operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.capterra.co.nz/software/178946/deepser","@type":"ListItem"},{"name":"Proactivanet","position":17,"description":"Proactivanet, ITAM and ITSM Software, is a comprehensive tool for IT asset and service management. It is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort.\n\nIt is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner Peer Insights' Voice of the Customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1bacfd8f-031c-4bdd-a9c5-ae38e383d2a2.jpeg","url":"https://www.capterra.co.nz/software/1010807/proactivanet","@type":"ListItem"},{"name":"ChangeGear","position":18,"description":"ChangeGear delivers a comprehensive service and support solution for IT and enterprise service requirements. It includes all the capabilities you would need.  Based on ITIL processes, it includes AI capabilities with a virtual agent and copilot. Self-service is enhanced with the VA or a self-service portal. It includes ticketing, change and incident management, asset management and more.  ChangeGear provides smarter tools, processes, and capabilities improve productivity, streamline business process automation and meet reporting requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.capterra.co.nz/software/146239/changegear-itsm","@type":"ListItem"},{"name":"Motadata ServiceOps","position":19,"description":"Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. \nThe major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b0aeb11-9771-4ffe-ad91-1d383633fbb5.png","url":"https://www.capterra.co.nz/software/153905/motadata","@type":"ListItem"},{"name":"Vision Helpdesk","position":20,"description":"Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Compliant IT Help Desk Software.\n\nVision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management, and more.\n\nVision Helpdesk is trusted by 15000 plus companies across the globe since 2007.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.capterra.co.nz/software/102230/vision-helpdesk","@type":"ListItem"},{"name":"GLPI","position":21,"description":"GLPI is an open source IT Service Management software.\nGLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.capterra.co.nz/software/126254/glpi","@type":"ListItem"},{"name":"ServiceNow IT Service Management","position":22,"description":"Grow your business without breaking the bank by delivering ServiceNow IT Service Management on a single cloud platform that enables collaboration and smart data-driven decision making. Unburden IT staff by over 50% and boost IT productivity with fast AI-powered resolutions. Empower the new hybrid workforce and improve employee satisfaction by 95% with always-on IT services and 24x7 self-service on any device.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c6366223-674b-4a45-93d5-2ae29071e9b3.png","url":"https://www.capterra.co.nz/software/152874/servicenow-knowledge-management","@type":"ListItem"},{"name":"OnPage Incident Management System","position":23,"description":"OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables organizations to automate the incident notification process from inception till resolution to mitigate human errors and reduce MTTR, while allowing secure team collaboration.\nOnPages Escalation policies, Redundancies, and scheduling algorithms ensure that a critical message is never missed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f45cb87-3771-4315-85b5-fd89322db278.png","url":"https://www.capterra.co.nz/software/176637/incident-management-system","@type":"ListItem"},{"name":"Wavity Help & Service Desk","position":24,"description":"Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are using ad-hoc homegrown solutions or solutions from the big guys.\n\nThis is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you!\n\nOur radical pricing model is guaranteed to reduce your SaaS spend.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0d140dd-caab-46ca-87b8-a39d8a64be9b.jpeg","url":"https://www.capterra.co.nz/software/1029460/wavity-help--service-desk","@type":"ListItem"},{"name":"Deskpro","position":25,"description":"Deskpro is the secure, AI help desk platform that unifies every support channel: email, chat, phone, social and notable brands like Slack and MS Teams. For over 20 years, industry leaders like Apple, Garmin, Brown University, the NHS, and Bitdefender have trusted Deskpro to power their support \n\nWith powerful automation, advanced reporting, and self-service tools, Deskpro helps support teams cut workloads, work more efficiently, and deliver memorable customer experiences at scale. Choose how you use Deskpro — in the cloud, on-premise, or in a private cloud — to get the control, reliability, and innovation to keep support running smoothly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40fb1d36-18e6-4c51-8213-9bb9c73e9db5.png","url":"https://www.capterra.co.nz/software/127288/deskpro","@type":"ListItem"}],"numberOfItems":25}
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