---
description: Discover and compare Free ITSM Tools Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free ITSM Tools - Capterra NZ 2026
---

Breadcrumb: [Home](/) > [Free ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) > [Page 3](https://www.capterra.co.nz/directory/30676/itsm/software?page=3)

# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [BYKT](https://www.capterra.co.nz/software/1085241/BYKT) (0 reviews) — BYKT is IT software using AI, Bayesian inference, and Kepner-Tregoe methods to resolve issues via a conversational interface.

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Page: 3 / 3\
Prev: [Previous page](https://www.capterra.co.nz/directory/30676/itsm/pricing/free/software?page=2)

## Related Categories

- [IT Asset Management Software](https://www.capterra.co.nz/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.nz/directory)

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