---
description: Discover and compare ITSM Tools Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ITSM Tools for Mac - Price comparison & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools for Mac](https://www.capterra.co.nz/directory/30676/itsm/software) > [Page 4](https://www.capterra.co.nz/directory/30676/itsm/software?page=4)

# ITSM Tools

Canonical: https://www.capterra.co.nz/directory/30676/itsm/software

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [Rezolve AI](https://www.capterra.co.nz/software/211890/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.AI is an Agentic AI platform for employee support and ITSM inside Teams and Slack
2. [IT Care Center](https://www.capterra.co.nz/software/1055361/it-care-center) — 4.6/5 (9 reviews) — IT Care Center—ITCC is a simplified, intuitive IT Service Management platform that is fully scalable and ITIL-ready.
3. [Starhive](https://www.capterra.co.nz/software/1069460/Starhive) — 4.9/5 (9 reviews) — Starhive centralises asset data to enable smarter decision making, greater visibility, and AI analytics.
4. [ServicePRO](https://www.capterra.co.nz/software/31608/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation.
5. [Alemba Service Manager](https://www.capterra.co.nz/software/133304/vfire) — 3.7/5 (6 reviews) — ASM’s support for ITSM is transformative, offering a cloud-based platform that centralizes and automates IT operations.
6. [Siit](https://www.capterra.co.nz/software/1043163/siit) — 5.0/5 (6 reviews) — Siit is the first dedicated internal help desk to deliver great employee service experience
7. [Neoforce](https://www.capterra.co.nz/software/1016447/neoforce) — 4.8/5 (5 reviews) — Neoforce, business done right. We create software that works perfectly out-of-the-box for your company\! ITSM, FMIS, CRM, ERP and more\!
8. [IFS assyst](https://www.capterra.co.nz/software/6742/assyst) — 3.5/5 (4 reviews) — The world's most advanced best practice based IT service management software solution.
9. [IBM SevOne Network Performance Management](https://www.capterra.co.nz/software/136729/sevone) — 5.0/5 (4 reviews) — Optimize IT Operations with insight from application-centric hybrid network observability.
10. [SimplyDesk](https://www.capterra.co.nz/software/198382/simplydesk) — 4.5/5 (4 reviews) — Streamline your IT services with centralized ticketing, SLAs, service catalog, asset links, and expert support—SaaS or license-based.
11. [Uniqkey](https://www.capterra.co.nz/software/1049523/uniqkey) — 5.0/5 (4 reviews) — Uniqkey is Europe’s trusted password and access management platform - purpose-built for companies that demand security, simplicity, an
12. [SpiceX](https://www.capterra.co.nz/software/95190/spicecsm) — 4.3/5 (3 reviews) — SpiceCSM is a cloud based integration \& automation platform making it easy to connect disparate systems, and automating manual tasks.
13. [Deskcenter Management Suite](https://www.capterra.co.nz/software/132561/deskcenter-management-suite) — 3.7/5 (3 reviews) — IT Asset Management, Software Asset Management, Hard- and Software-Analytics, Software Deployment, Patch Management, License Management
14. [Request Tracker](https://www.capterra.co.nz/software/210595/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in.
15. [Ceeview](https://www.capterra.co.nz/software/1029809/ceeview) — 4.3/5 (3 reviews) — Ceeview is a monitoring platform built on ITSM best practices for cloud-based and on-premise environments.
16. [Infraon ITSM](https://www.capterra.co.nz/software/1049786/infraon-itsm) — 5.0/5 (3 reviews) — The ultimate AI-powered IT service management solution for seamless collaboration, efficiency, and unified support.
17. [ServiceTonic](https://www.capterra.co.nz/software/112516/servicetonic) — 4.5/5 (2 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
18. [VIZOR IT Asset Management](https://www.capterra.co.nz/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews) — Help Desk ticketing solution for businesses needing a best practice Help Desk with integrated IT Asset Management. Try Now.
19. [BigPanda](https://www.capterra.co.nz/software/134318/bigpanda) — 4.5/5 (2 reviews) — BigPanda Event Correlation and Automation, powered by AIOps
20. [Wavity](https://www.capterra.co.nz/software/184118/wavity) — 4.5/5 (2 reviews) — Wavity enables organizations of all sizes to build a variety of easy-to-use digital workflows quickly and cost effectively.
21. [SendQuick Cloud](https://www.capterra.co.nz/software/198768/sendquick-alert) — 4.5/5 (2 reviews) — Omnichannel Notifications for your IT Cloud Issues
22. [Versio.io](https://www.capterra.co.nz/software/198825/versio-io-cmdb) — 4.5/5 (2 reviews) — SaaS and on-premise enterprise software solution for smarter and easier DevSecOps \& ITSM operations.
23. [Openser](https://www.capterra.co.nz/software/201181/openser) — 4.5/5 (2 reviews) — Service Management platform for ITSM functions, based on best practices
24. [Consol CM/Helpdesk](https://www.capterra.co.nz/software/1010886/consol-cmhelpdesk) — 5.0/5 (2 reviews) — ConSol CM/Helpdesk is a solution designed for efficient IT support for customers and employees.
25. [Rzilient](https://www.capterra.co.nz/software/1030584/rzilient) — 4.5/5 (2 reviews) — Introducing rzilient — the all-in-one IT Asset Management platform for integrated services, smart inventories and proactive monitoring.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.nz/directory/30077/it-asset-management/software)
- [MSP Software](https://www.capterra.co.nz/directory/30921/msp/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.nz/directory)

-----

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ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.capterra.co.nz/software/31608/servicepro","@type":"ListItem"},{"name":"Alemba Service Manager","position":5,"description":"Alemba Service Manager's support for IT Service Management (ITSM) is transformative, offering a cloud-based platform that centralizes and automates IT operations. It streamlines IT services by integrating processes and workflows into a unified system, enhancing efficiency and service delivery. Alemba Service Manager supports incidents, problems, changes, and configurations, promoting a systematic approach to resolving IT issues and maintaining infrastructure stability.\nThe platform enhances user experience through a self-service portal, allowing end-users to easily request services and track requests, thereby reducing IT staff workload through automation and self-resolution capabilities. Additionally, Alemba Service Manager provides powerful analytics and reporting tools, offering insights into service performance, operational efficiency, and supports continuous improvement of IT services, ensuring they align with business objectives.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26a21576-c7ce-4b90-bd71-f03bb0f78a76.jpeg","url":"https://www.capterra.co.nz/software/133304/vfire","@type":"ListItem"},{"name":"Siit","position":6,"description":"Siit is a modern Service Desk that unifies internal data, streamlines processes, and turns operational efficiency into growth.\n\n\nIt empowers IT, HR & Operation teams to manage and resolve internal requests. By providing the first dedicated internal help desk, it is now possible to streamline your internal processes and enhance productivity. Receive employee requests and manage employee communication through your ... voir plus","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/71f45b47-8222-4d23-9c78-f6a3fc2f4da3.jpeg","url":"https://www.capterra.co.nz/software/1043163/siit","@type":"ListItem"},{"name":"Neoforce","position":7,"description":"Neoforce is a cloud-based SaaS platform offering a suite of tools to streamline business operations. Key features include Service Management (ITSM, ITIL, FMIS, ESM), Asset Management with a flexible data structure, a dedicated Customer Portal, integrated CRM, and Contract Management. \nDesigned for scalability and customization, Neoforce provides a unified, user-friendly solution for businesses of all sizes. With transparent pricing and robust security, it's your all-in-one management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cd4214d-bd7d-4683-9994-554a7d096e5b.png","url":"https://www.capterra.co.nz/software/1016447/neoforce","@type":"ListItem"},{"name":"IFS assyst","position":8,"description":"Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide.  Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a94b592-391d-46ba-8c63-e6989ece4f86.jpeg","url":"https://www.capterra.co.nz/software/6742/assyst","@type":"ListItem"},{"name":"IBM SevOne Network Performance Management","position":9,"description":"IBM® SevOne Network Performance Management (INPM) provides application-centric, hybrid network observability to help NetOps spot, address, and prevent network performance issues all in a single dashboard. Boost network performance and improve user application experience by proactively monitoring multivendor end-to-end networks across enterprise, communication, and managed service provider environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59fc44d5-b16f-4338-9980-ab0fddf65a0e.jpeg","url":"https://www.capterra.co.nz/software/136729/sevone","@type":"ListItem"},{"name":"SimplyDesk","position":10,"description":"SimplyDesk offers a complete ITSM solution to streamline all IT service processes. The multichannel Helpdesk supports ticketing via email, portal, or phone, with customizable SLAs and automated routing. A built-in knowledge base, service catalog, and alert engine enhance support efficiency and user autonomy. Deep integration with asset management, CMDB, and contract tracking ensures smooth handling of incidents and service requests. Dashboards provide actionable insights to support continuous improvement. SimplyDesk is quick to deploy, user-friendly, and scalable for organizations of any size. Available in SaaS or license mode, with expert support at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5616ce48-7608-4b58-806e-49e9b05d6ddf.png","url":"https://www.capterra.co.nz/software/198382/simplydesk","@type":"ListItem"},{"name":"Uniqkey","position":11,"description":"Uniqkey: Protect every login. Access with confidence.\n\nUniqkey is Europe’s trusted password and access management platform - purpose-built for companies that demand security, simplicity, and control.\n\nWe remove complexity from everyday workflows, helping employees stay secure without slowing them down. From auto-filling 2FA codes to streamlining access across your cloud environment, Uniqkey keeps security frictionless and productivity high.\n\nBuilt for Europe. Hosted in Europe. Committed to European sovereignty.\n\nAt Uniqkey, Europe isn’t just where we’re from - it’s who we’re built for.\n\nWith all data hosted locally on European soil and infrastructure based in Denmark, we guarantee data sovereignty, GDPR compliance, and full alignment with European regulatory frameworks. In a time when EU organisations increasingly prioritise European-made security solutions, Uniqkey delivers peace of mind by keeping your sensitive data secure, private, and fully under European jurisdiction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc919295-4126-4dc5-8e49-4cb66150e7f9.png","url":"https://www.capterra.co.nz/software/1049523/uniqkey","@type":"ListItem"},{"name":"SpiceX","position":12,"description":"SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a968fd55-185f-4364-81ce-653266804a76.png","url":"https://www.capterra.co.nz/software/95190/spicecsm","@type":"ListItem"},{"name":"Deskcenter Management Suite","position":13,"description":"Discover, organize and manage all your IT resources with a single solution. With a unique analysis area that provides in-depth overviews for quick decisions. A complete view of all your IT and non-IT assets with the benefit of single pluggable modules covering the entire lifecycle. Optimize software assets, ensure license compliance, remote management, and effective software, patch, and OS deployment—all supported by a full-service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/511e6429-a6a1-4384-bb83-b50b1f944c0c.png","url":"https://www.capterra.co.nz/software/132561/deskcenter-management-suite","@type":"ListItem"},{"name":"Request Tracker","position":14,"description":"Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership.\n\nRT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems.\n\nBuilt for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in.\n\nThousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1061c3d-9d52-4c49-9d65-f1ecd035f652.png","url":"https://www.capterra.co.nz/software/210595/request-tracker","@type":"ListItem"},{"name":"Ceeview","position":15,"description":"Ceeview is a monitoring platform built on ITSM best practices for cloud-based and on-premise environments. The platform visualize dependencies across all 3 layers; the top layer monitoring business & service processes, the middle layer monitoring applications, and the bottom layer monitoring IT infrastructure. Ceeview features SLA monitoring, Service & Business monitoring, IT infrastructure monitoring, application monitoring, and Cloud Cost monitoring.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65c85f65-45c3-4abc-b3d2-32043058aa58.jpeg","url":"https://www.capterra.co.nz/software/1029809/ceeview","@type":"ListItem"},{"name":"Infraon ITSM","position":16,"description":"Infraon ITSM, a cutting-edge ITIL V4-aligned IT service management and workflow automation solution, leverages Generative-AI to empower IT, Customer Support, and business teams to efficiently address requests, incidents, changes, and Problems round the clock. Our AI-driven collaborative workspace, a unique offering in the ITSM industry, fosters increased teamwork, enabling faster issue resolution and boosting productivity by over 50%. Experience an omnichannel unified approach with Infraon ITSM","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0289cb6-fc9d-47e7-8fe0-4fd8e76ded20.jpeg","url":"https://www.capterra.co.nz/software/1049786/infraon-itsm","@type":"ListItem"},{"name":"ServiceTonic","position":17,"description":"ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.capterra.co.nz/software/112516/servicetonic","@type":"ListItem"},{"name":"VIZOR IT Asset Management","position":18,"description":"VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user support. \n\nFeatures include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. \n\nVIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. \n\nAvailable on-premise or in the cloud. Try now for Free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ff95465-bf00-4758-b4b3-f91571461fae.png","url":"https://www.capterra.co.nz/software/112390/vizor-helpdesk-it-assets","@type":"ListItem"},{"name":"BigPanda","position":19,"description":"BigPanda’s platform for Event Correlation and Automation, powered by AIOps, keeps businesses running with AI that transforms IT data into insight and action. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. \n\nWithout BigPanda, IT Ops teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48bd28fe-170e-4060-8219-63d4235faa6b.jpeg","url":"https://www.capterra.co.nz/software/134318/bigpanda","@type":"ListItem"},{"name":"Wavity","position":20,"description":"At Wavity, we make business frictionless for you by allowing you to create digital workflows quickly. Our revolutionary pricing model allows you to reduce your SaaS spend. Our UX led, Mobile-first design approach offers a superior user experience and reduces the operational burden for IT.\n\nWe offer solutions to support many digital workflows, including, but not limited to, IT, Sales and Marketing, HR, Work and Project Management and workflows that are unique to your organization and your teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff33ed09-9422-45ce-81cf-1d6e751dcfcb.jpeg","url":"https://www.capterra.co.nz/software/184118/wavity","@type":"ListItem"},{"name":"SendQuick Cloud","position":21,"description":"Manage Your Cloud Incidents, Get Notified When Your IT Systems Fail\n\nSendQuick Cloud is a systems availability monitoring and notification management platform. It is a versatile platform that enables you to convert emails into SMS, voice, and other supported ready-to-use messaging and collaboration tools. These tools include popular platforms such as Facebook Messenger, Telegram, LINE, Microsoft Teams, and Slack. It can facilitate escalation processes for prompt resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/656a4159-b317-49dd-981c-68ca9e3c5967.png","url":"https://www.capterra.co.nz/software/198768/sendquick-alert","@type":"ListItem"},{"name":"Versio.io","position":22,"description":"Versio.io is a SaaS and on-premise enterprise software platform for smarter and easier DevSecOps & ITSM operations.\n\nThe following solutions are provided by Versio.io:\n\n- Asset and Configuration Inventory (CMDB)\n- Change Management\n- Product release and patch management\n- IT vulnerabilities detection\n- IT governance\n- Enterprise architecture analysis & management\n\nVersio.io is used in data centers, (multi-) cloud environments and for SaaS applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12bb47c7-cafc-4c74-88cc-c29dfff3ccbf.png","url":"https://www.capterra.co.nz/software/198825/versio-io-cmdb","@type":"ListItem"},{"name":"Openser","position":23,"description":"Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control service times and user satisfaction.\n\nPink Elephant Certified Openser and National Award Winner for Innovation.\n\nVariety of functions such as:\nWorkflows\nTicket Console\nDashboard\nActivity and Task Log\nNotification and Escalation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80740a45-cc56-48c0-9630-bbdc1fc3217b.png","url":"https://www.capterra.co.nz/software/201181/openser","@type":"ListItem"},{"name":"Consol CM/Helpdesk","position":24,"description":"ConSol CM Helpdesk provides a powerful platform for managing and optimizing IT services for both customers and employees. It centralizes service requests, incidents, and operational processes, helping IT teams deliver reliable and transparent support.\n\nWith intelligent auto-routing, incoming requests from e-mail, web forms, or service portals are automatically assigned to the appropriate agents in 1st level, 2nd level, or specialized teams. This ensures efficient handling of incidents and service requests while maintaining clear responsibilities.\n\nIntegrated change management enables IT teams to plan, implement, and track both simple and complex changes in a controlled and transparent way. At the same time, workflows, processes, and data structures can be flexibly adapted to your organization’s needs, allowing ConSol CM to support your ITSM processes exactly as required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee418998-20ae-4373-becb-d18a32be0c5f.jpeg","url":"https://www.capterra.co.nz/software/1010886/consol-cmhelpdesk","@type":"ListItem"},{"name":"Rzilient","position":25,"description":"Introducing rzilient — the all-in-one IT Asset Management platform. Thanks to its unique interface, companies can manage their fleet remotely with ease, automate tasks and secure their equipment, and adopt proactive monitoring. \n\nA solution that has saved hundreds of companies time, money, and carbon emission.\n\nGet a demo for free now!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4de2e933-e46d-4610-ac89-5ec35a8e780c.jpeg","url":"https://www.capterra.co.nz/software/1030584/rzilient","@type":"ListItem"}],"numberOfItems":25}
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