---
description: Discover and compare ITSM Tools Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ITSM Tools for Mac - Price comparison & Reviews - Capterra New Zealand 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [Vivantio](https://www.capterra.co.nz/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
2. [LogMeIn Rescue](https://www.capterra.co.nz/software/161344/logmein-rescue) — 4.6/5 (163 reviews) — Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
3. [TeamDynamix](https://www.capterra.co.nz/software/121317/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
4. [Syncro](https://www.capterra.co.nz/software/207618/syncro) — 4.6/5 (147 reviews) — Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.
5. [xMatters](https://www.capterra.co.nz/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
6. [Web Help Desk](https://www.capterra.co.nz/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use.
7. [TOPdesk](https://www.capterra.co.nz/software/127562/topdesk) — 4.4/5 (110 reviews) — With our ITSM software, go from piles of requests to effortless IT services. Standardize how you solve problems and capture knowledge\!
8. [InvGate Service Management](https://www.capterra.co.nz/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
9. [monday service](https://www.capterra.co.nz/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
10. [Desk Manager](https://www.capterra.co.nz/software/173025/help-desk-software) — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
11. [Naverisk](https://www.capterra.co.nz/software/171182/naverisk-rmm-psa) — 4.8/5 (97 reviews) — All-in-One IT Service Management software designed for managed service providers to manage IT services \& remote monitoring
12. [BlueFolder](https://www.capterra.co.nz/software/109930/bluefolder) — 4.7/5 (92 reviews) — Software built for IT service business professionals; centralizing ticket, customer management, billing, team scheduling and more.
13. [HappyFox Help Desk](https://www.capterra.co.nz/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
14. [Alloy Navigator](https://www.capterra.co.nz/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
15. [Device42](https://www.capterra.co.nz/software/144214/device42) — 4.8/5 (59 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!
16. [Deepser](https://www.capterra.co.nz/software/178946/deepser) — 4.6/5 (56 reviews) — Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance.
17. [Proactivanet](https://www.capterra.co.nz/software/1010807/proactivanet) — 4.8/5 (52 reviews) — Spanish-language ITAM\&ITSM tool that helps organizations save costs and secure their IT infrastructure.
18. [Motadata ServiceOps](https://www.capterra.co.nz/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
19. [Vision Helpdesk](https://www.capterra.co.nz/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software.
20. [GLPI](https://www.capterra.co.nz/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
21. [Wavity Help & Service Desk](https://www.capterra.co.nz/software/1029460/wavity-help--service-desk) — 4.8/5 (39 reviews) — Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
22. [Deskpro](https://www.capterra.co.nz/software/127288/deskpro) — 4.6/5 (38 reviews) — Powerful and robust helpdesk software for all industries and organizations; available through Cloud hosting or self-hosted On-Premise.
23. [HaloPSA](https://www.capterra.co.nz/software/20971/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services.
24. [EcholoN](https://www.capterra.co.nz/software/189744/echolon) — 4.7/5 (35 reviews) — EcholoN as IT Service Software covers all disciplines of ITIL-compliant IT service management. Customizable and expandable.
25. [iSupport](https://www.capterra.co.nz/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.nz/directory/30077/it-asset-management/software)
- [MSP Software](https://www.capterra.co.nz/directory/30921/msp/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.nz/directory)

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With a no-code platform, powerful integration and automation, fully integrated Project Portfolio Management, and advanced use of AI with automation, TeamDynamix helps IT teams reduce complexity, improve service delivery, and drive efficiency.\n\nWhy choose TeamDynamix?\n- Fast time to value on a no-code platform\n- Easy to expand to HR, Facilities & others\n- Offers enterprise integration & automation\n- Conversational AI \n\nIs TeamDynamix easy to administer?\nYes. Organizations looking for a flexible, easy-to-administer alternative to large cumbersome systems often turn to TeamDynamix for its cost-effective, scalable platform","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.capterra.co.nz/software/121317/teamdynamix","@type":"ListItem"},{"name":"Syncro","position":4,"description":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. \n\nSyncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30225f0c-f27d-42a1-bcec-c57fec02e61d.jpeg","url":"https://www.capterra.co.nz/software/207618/syncro","@type":"ListItem"},{"name":"xMatters","position":5,"description":"xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.co.nz/software/116750/xmatters","@type":"ListItem"},{"name":"Web Help Desk","position":6,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.co.nz/software/179421/web-help-desk","@type":"ListItem"},{"name":"TOPdesk","position":7,"description":"ITSM that make you smile\n\nGo from piles of requests to effortless IT services with TOPdesk’s ITSM software. Standardize how you solve problems and capture knowledge, so your agents can enjoy the work they do best.\n\nStay on top of everything in one place\n\nShare tasks with fellow agents. Keep end users in the loop. Work with other service departments. And even spot recurring problems with our ITSM tool. One ITSM software platform for all your requests, assets, and workflows makes your IT services consistently great.\n\nHelp end users by tailoring the experience\n\nOmnichannel support gives end users a consumer-level experience. With live chat solutions, AI chatbots, and the Self-Service Portal, requests are routed to the right team – and end users always know what’s up.\nHave you put the “wow” in your service? See whether you’ve delivered that laptop on time with SLAs. Receive a star-rating for each problem solved. And measure satisfaction with in-tool survey options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.co.nz/software/127562/topdesk","@type":"ListItem"},{"name":"InvGate Service Management","position":8,"description":"InvGate Service Desk is a modern ITSM solution built for ITIL-certified support centers of all sizes, with a particular eye on business process and standards compliance. It includes a powerful workflow builder that helps automate complex processes and efficiently move tasks between stakeholders. It supports service level agreement (SLA) management and incorporates gamification features to help incentivize support agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.co.nz/software/133392/service-desk","@type":"ListItem"},{"name":"monday service","position":9,"description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform.\nWith built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one.\nUnlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization.\nWith enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.capterra.co.nz/software/1069948/monday-service","@type":"ListItem"},{"name":"Desk Manager","position":10,"description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management.\nThe solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results.\nWith the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.capterra.co.nz/software/173025/help-desk-software","@type":"ListItem"},{"name":"Naverisk","position":11,"description":"Naverisk is an excellent Remote Monitoring & IT Service Management solution for MSPs and IT service providers. Wrapped in a single, all-in-one solution, Naverisk provides tools for device and network scanning & IP monitoring, alerting, auditing, patching, reporting, ticketing, workflow, automation, scripting, and much more. Plus, our partners enjoy exceptional 24/7 global support for the platform at no additional cost. Get a Free Trial today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4067435-d3c9-428a-9029-b2e7933ec117.png","url":"https://www.capterra.co.nz/software/171182/naverisk-rmm-psa","@type":"ListItem"},{"name":"BlueFolder","position":12,"description":"Whether you're an MSP, network installer, or computer repair business, BlueFolder's Field Service Software for ITSM businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more. Easy creation and management of incidents and problems help accurately set customer and tech expectations. Customer Service Agreements track hours, retainers, and more. Get a demo to see BlueFolder in action and see how easy and powerful it is to use!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61cbe41f-ef4f-46cc-af62-f863d8e0698e.webp","url":"https://www.capterra.co.nz/software/109930/bluefolder","@type":"ListItem"},{"name":"HappyFox Help Desk","position":13,"description":"🌟 [New: Unlimited Agents] Upgrade to HappyFox, the ultimate help desk & customer support software! Effortlessly manage inquiries from email, chat, social media, and phone on one cloud platform. Integrates with CRM, live chat, and more. Automate with smart rules for swift resolutions. 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That's why we designed Alloy Navigator's intuitive and collaborative ITSM capabilities that transparently integrate with the flexible beauty of intelligent workflow, insightful dashboards and on-the-fly views.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.capterra.co.nz/software/108129/alloy-navigator","@type":"ListItem"},{"name":"Device42","position":15,"description":"Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.capterra.co.nz/software/144214/device42","@type":"ListItem"},{"name":"Deepser","position":16,"description":"Deepser is the only italian Service Management platform. Trusted by over 350,000 active users, it brings Help Desk, ITSM and CRM together in a modular, no-code e highly customizable ecosystem built for operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.capterra.co.nz/software/178946/deepser","@type":"ListItem"},{"name":"Proactivanet","position":17,"description":"Proactivanet, ITAM and ITSM Software, is a comprehensive tool for IT asset and service management. It is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort.\n\nIt is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner Peer Insights' Voice of the Customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1bacfd8f-031c-4bdd-a9c5-ae38e383d2a2.jpeg","url":"https://www.capterra.co.nz/software/1010807/proactivanet","@type":"ListItem"},{"name":"Motadata ServiceOps","position":18,"description":"Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. \nThe major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b0aeb11-9771-4ffe-ad91-1d383633fbb5.png","url":"https://www.capterra.co.nz/software/153905/motadata","@type":"ListItem"},{"name":"Vision Helpdesk","position":19,"description":"Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Compliant IT Help Desk Software.\n\nVision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management, and more.\n\nVision Helpdesk is trusted by 15000 plus companies across the globe since 2007.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.capterra.co.nz/software/102230/vision-helpdesk","@type":"ListItem"},{"name":"GLPI","position":20,"description":"GLPI is an open source IT Service Management software.\nGLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.capterra.co.nz/software/126254/glpi","@type":"ListItem"},{"name":"Wavity Help & Service Desk","position":21,"description":"Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are using ad-hoc homegrown solutions or solutions from the big guys.\n\nThis is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you!\n\nOur radical pricing model is guaranteed to reduce your SaaS spend.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0d140dd-caab-46ca-87b8-a39d8a64be9b.jpeg","url":"https://www.capterra.co.nz/software/1029460/wavity-help--service-desk","@type":"ListItem"},{"name":"Deskpro","position":22,"description":"Deskpro is the secure, AI help desk platform that unifies every support channel: email, chat, phone, social and notable brands like Slack and MS Teams. For over 20 years, industry leaders like Apple, Garmin, Brown University, the NHS, and Bitdefender have trusted Deskpro to power their support \n\nWith powerful automation, advanced reporting, and self-service tools, Deskpro helps support teams cut workloads, work more efficiently, and deliver memorable customer experiences at scale. Choose how you use Deskpro — in the cloud, on-premise, or in a private cloud — to get the control, reliability, and innovation to keep support running smoothly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40fb1d36-18e6-4c51-8213-9bb9c73e9db5.png","url":"https://www.capterra.co.nz/software/127288/deskpro","@type":"ListItem"},{"name":"HaloPSA","position":23,"description":"HaloPSA is a professional services automation software that modernizes IT service delivery through an all-inclusive platform. The system features a service desk with specialized ticketing capabilities, sales and CRM functionality for enhanced pipeline visibility, and a self-service portal that streamlines customer interactions. 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