---
description: Page 2 - Compare the best Issue Tracking Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 2 - Issue Tracking Software - Prices & Reviews - Capterra New Zealand 2026
---

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# Issue Tracking Software

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> Issue Tracking software helps organizations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk.

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## Products

1. [Rollbar](https://www.capterra.co.nz/software/158230/rollbar) — 4.5/5 (263 reviews) — The continuous code improvement platform. Proactively discover, predict, and remediate errors with real-time AI-assisted workflows.
2. [LogMeIn Resolve](https://www.capterra.co.nz/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Remote support and access, RMM, and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
3. [Issuetrak](https://www.capterra.co.nz/software/16499/issuetrak) — 4.6/5 (205 reviews) — Resolve issues better without breaking the bank. Gain peace of mind with a tool proven to meet the demands of issue tracking.
4. [HelpDesk](https://www.capterra.co.nz/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
5. [Vivantio](https://www.capterra.co.nz/software/132880/vivantio) — 4.3/5 (178 reviews) — Issue tracking in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
6. [Kayako](https://www.capterra.co.nz/software/80775/kayako) — 4.0/5 (176 reviews) — Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
7. [ACMP Suite](https://www.capterra.co.nz/software/175522/acmp-inventory) — 4.5/5 (173 reviews) — ACMP offers modular and scalable solutions for your specific challenges in the IT department.
8. [Zoho BugTracker](https://www.capterra.co.nz/software/180954/zoho-bugtracker) — 4.7/5 (172 reviews) — A simple, fast and scalable bug tracking application that helps you manage bugs easily and deliver great products on time.
9. [Backlog](https://www.capterra.co.nz/software/162032/backlog) — 4.6/5 (169 reviews) — Backlog streamlines your issue resolution process, from identification to release, so your product can maintain its top-notch quality.
10. [ServiceNow Customer Service Management](https://www.capterra.co.nz/software/192052/servicenow-customer-service-management) — 4.4/5 (152 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
11. [Hiver](https://www.capterra.co.nz/software/142975/hiver) — 4.7/5 (147 reviews) — Hiver is a modern, AI customer service platform that helps track and manage customer issues across all support channels.
12. [BOSSDesk](https://www.capterra.co.nz/software/144825/boss-solutions) — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
13. [Web Help Desk](https://www.capterra.co.nz/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
14. [Faveo Helpdesk](https://www.capterra.co.nz/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
15. [Supportbench](https://www.capterra.co.nz/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
16. [TOPdesk](https://www.capterra.co.nz/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
17. [InvGate Service Management](https://www.capterra.co.nz/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
18. [SpiraTest](https://www.capterra.co.nz/software/70008/spiratest) — 4.0/5 (104 reviews) — SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process.
19. [Arena QMS](https://www.capterra.co.nz/software/135978/arena-quality) — 4.4/5 (97 reviews) — Track and resolve product enhancements and issues effectively to ensure product launch success with Arena QMS’s ticket management.
20. [Naverisk](https://www.capterra.co.nz/software/171182/naverisk-rmm-psa) — 4.8/5 (97 reviews) — Remote support \& ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs \& IT Depts.
21. [OTRS](https://www.capterra.co.nz/software/127284/otrs) — 4.4/5 (96 reviews) — Fully-managed issue tracking solution that helps teams quickly and accurately track, resolve and report on issues.
22. [Luciq](https://www.capterra.co.nz/software/166279/instabug) — 4.6/5 (95 reviews) — Instabug's AI-powered mobile observability platform drives app growth by optimizing performance and enhancing user experience
23. [Project Insight](https://www.capterra.co.nz/software/149323/project-insight) — 4.5/5 (93 reviews) — Track issues in real time, link them to project work, and resolve blockers faster without bouncing between disconnected tools.
24. [HappyFox Help Desk](https://www.capterra.co.nz/software/83211/happyfox) — 4.6/5 (92 reviews) — An issue tracking software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
25. [Kissflow](https://www.capterra.co.nz/software/149470/kissflow) — 4.2/5 (87 reviews) — Kissflow’s issue tracking tool helps prioritize critical issue tickets, carry out thorough investigations, and resolve them quickly.

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## Related Categories

- [Complaint Management Software](https://www.capterra.co.nz/directory/30674/complaint-management/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.co.nz/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Hiver","position":11,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. Teams can manage all support channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. 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Work on what counts.\n\nTOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.\n\nA quick start, backed by experts\n\nTOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.\n\nMaking improvements yourself\n\nOnce set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.\n\nA personal approach\n\nEnjoy guidance from real, in-house people who care about your success!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.co.nz/software/127562/topdesk","@type":"ListItem"},{"name":"InvGate Service Management","position":17,"description":"InvGate Service Management is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premises implementation and code-free configuration, InvGate Service Management is the solution of choice for organizations looking for an ITSM solution without the overhead of extensive implementations and high cost of ownership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.co.nz/software/133392/service-desk","@type":"ListItem"},{"name":"SpiraTest","position":18,"description":"SpiraTest is an integrated Quality Assurance solution that manages requirements, releases, tests, defects, and issues in one environment, with end-to-end traceability. With SpiraTest, log, and capture bugs and issues quickly and easily. Once captured, search, assign, track, and manage the logged issues and defects using powerful SpiraTest dashboards. Categorize your logged defects into different types, each with a customizable workflow and analyze the quality of a system during its lifecycle.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c4d05e7-3d31-4c11-ac86-af188ed7dc43.png","url":"https://www.capterra.co.nz/software/70008/spiratest","@type":"ListItem"},{"name":"Arena QMS","position":19,"description":"Arena’s quality management system (QMS) helps medical device, life sciences, and other highly regulated organizations track and resolve product issues effectively to ensure product launch success. With Arena QMS, you get a single, unified solution to capture, assign, and track issues as tickets, versus having to manage tickets in disconnected systems. Arena Tickets ties product issues as tickets related to product records, quality process actions, project plans, requirements, and engineering changes. This helps companies enhance product quality, speed innovation, save time, and increase profitability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90e471f9-a1f1-42b7-9c13-7f7c31a0b023.png","url":"https://www.capterra.co.nz/software/135978/arena-quality","@type":"ListItem"},{"name":"Naverisk","position":20,"description":"Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing for issue tracking. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4067435-d3c9-428a-9029-b2e7933ec117.png","url":"https://www.capterra.co.nz/software/171182/naverisk-rmm-psa","@type":"ListItem"},{"name":"OTRS","position":21,"description":"OTRS is a fully-managed issue tracking solution that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.capterra.co.nz/software/127284/otrs","@type":"ListItem"},{"name":"Luciq","position":22,"description":"Instabug's AI-powered mobile observability platform empowers scalable mobile teams to optimize every stage of the app lifecycle.\n\nOur enterprise-grade platform provides out-of-the-box insights needed for mobile teams to release with confidence, align on key performance metrics, identify and resolve critical issues before they impact end users.\n\nIt only takes a minute to integrate and accelerate your workflows by seamlessly integrating with third-party tools like Github, Jira, Slack, Zendesk, and much more. \n\nWith Instabug, extend your team’s visibility and consistently deliver a superior mobile app experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1de0364e-e11b-4294-b5e2-ddd6004bd6e9.png","url":"https://www.capterra.co.nz/software/166279/instabug","@type":"ListItem"},{"name":"Project Insight","position":23,"description":"Project Insight helps teams manage issues in the context of actual project work—not in isolation. Track bugs, risks, blockers, and change requests across teams, portfolios, and tools like Jira, DevOps, or ServiceNow, all from one command center.\n\nAssign, escalate, and resolve issues with complete visibility into related tasks, dependencies, and team capacity. Use built-in automation to alert the right people, flag at-risk items, and eliminate delays before they derail delivery.\n\nUnlike traditional ticketing systems that sit outside your project plans, Project Insight integrates issues directly into your schedules, reports, and dashboards. No more siloed tools or rekeying data between systems.\n\nEmpower your teams to track, prioritize, and resolve issues faster—with full traceability, audit readiness, and impact insights baked in.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6c67db8-6cd5-4e1a-be3c-7c5202105c28.png","url":"https://www.capterra.co.nz/software/149323/project-insight","@type":"ListItem"},{"name":"HappyFox Help Desk","position":24,"description":"HappyFox is a web based issue tracking software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.co.nz/software/83211/happyfox","@type":"ListItem"},{"name":"Kissflow","position":25,"description":"Kissflow Workflow is a comprehensive issue tracking software solution, built for speed and elegance. Now experience true competitive advantage by prioritizing issue tickets based on criticality, making smarter, contextual decisions, and bringing about quick ticket resolution without prior coding knowledge or external expertise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/36d679a5-977a-42fa-9e4f-67a75a0b51c0.png","url":"https://www.capterra.co.nz/software/149470/kissflow","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/30675/issue-tracking/software?page=2#itemlist","numberOfItems":25}
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