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Issue Tracking Software

Issue Tracking software helps organizations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk. These applications keep track of tasks from capture to resolution, producing reports, enforcing compliance and optimizing business resources. Issue Tracking software is often web-based and compatible with other software applications. For related solutions see Bug Tracking software, Complaint Management software and Help Desk software.

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Explore the most reviewed products by our users on the Issue Tracking Software

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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
BugHerd is the worlds simplest visual Issue Tracking tool for websites. Learn more about BugHerd
BugHerd is the worlds simplest visual Issue tracking tool for websites. BugHerd turns the tedious task of issue tracking into a streamlined process. Point and click to highlight issues and manage them through to completion using the BugHerd Kanban board. Ensure no feedback falls through the cracks. Get started in minutes, with a free 14 day trial. Learn more about BugHerd

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. Learn more about Zoho Desk
Zoho Desk is a powerful web-based issue tracking software. The issue tracking cycle begins when a customer reports a problem and ends when the customer leaves feedback on the support they received. Zoho Desk helps you manage this entire cycle and ensures a reliable and error-free issue tracking process. Advanced process automation, feedback loops, team collaboration, case management, customizable dashboards, and reports make Zoho Desk an ideal option to track and solve issues faster. Learn more about Zoho Desk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues. Learn more about AuditFindings.com
AuditFindings is a robust issue management system designed for audit and compliance departments. Save time trying to update spreadsheets with current status of issues. With AuditFindings.com, you can assign items to end users and be notified with updates are made to issues. With robust reporting and filtering, you have a single system to manage audit issues. Learn more about AuditFindings.com

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time. Learn more about Zoho Projects
Zoho Projects is an online project management tool that helps teams collaborate effectively and complete projects on time. One of its core capabilities is issue tracking, which allows teams to quickly identify, prioritise, and resolve problems that arise during the project lifecycle. Users can easily create and assign issues, set due dates, and track progress in real time. The tool also provides detailed analytics to help team leaders identify bottlenecks and take corrective actions. Learn more about Zoho Projects

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Zendesk Support is the leading help desk software built for better customer relationships. Learn more about Zendesk Suite
Zendesk is the leading cloud-based help desk software built for tracking and solving customer problems. Solve tickets easily and track customer issues on any channel:¿ text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Halo Service Desk is a single tool to centralise the tracking of issues. Learn more about Halo Service Desk
Halo Service Desk is a single, all-inclusive service desk software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It won't just standardize your processes, but also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. Learn more about Halo Service Desk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Jira is a fully-featured issue tracker for teams planning and building great products.
Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done. Learn more about Jira

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation and business management platform with everything needed to manage and grow an online presence. Craft a seamless user experience with intuitive design features and speedy web performance. Fall back on reliable infrastructure and enterprise-grade security to safeguard visitor data and keep your site running. Expand your reach with marketing campaigns and SEO tools, plus leverage analytics to drive informed decision-making for your business’s success. Learn more about Wix

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
GitHub issues make project management simple. Start with an issue: create an issue to suggest a new idea or track a bug. Then organize and assign tasks to your team. Link issues and pull requests: Track updates to your project without complicating your workflow by cross linking between issues and pull requests anywhere in your GitHub organization. Learn more about GitHub

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Boost productivity with customizable Docs, Reminders, Goals, Chat & more. Trusted by 800k+ teams. Streamline workflow today!
ClickUp is an all-in-one productivity platform that eliminates work silos. It's the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively. By replacing inflexible and overlapping tools, ClickUp helps teams save one day each week! Learn more about ClickUp

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
A modern, web based issue tracking software used by over 50,000 businesses worldwide.
Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk Learn more about Freshdesk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
Wrike is an IT project management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as GitHub for seamless development and tracking. Customize your workflows so you can see progress at every step. Transform your IT management with Wrike. Learn more about Wrike

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.
Track any customer issue with LiveAgent, a fully-featured help desk & ticket management software. LiveAgent is a multi-channel help desk software full of advanced features including live chat, ticketing, insightful reports, time tracking, over 200 seamless integrations, a self-service portal, and a centralized dashboard. Companies like BMW, Yamaha, and Huawei use LiveAgent to deliver the best customer experience to 150M end users worldwide. Start with a 30-day trial, no credit card needed. Learn more about LiveAgent

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Learn more about TeamSupport

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24!
Looking for the best free project tracking software? Meet Bitrix24, one of the world's most popular free project management platforms available in 18 languages and used by over 12 million organizations in 187 countries. Bitrix24 can track just about everything for your projects, including bug tracking, issue tracking or client tracking, but it's just easier to register a free Bitrix24 account and check it out for yourself. Learn more about Bitrix24

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Online Issue Tracking service desk that helps you manage your IT infrastructure, minus the complications. Plus it's ITIL-compliant...
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Robust Incident Management functionalities, including key features like workflow automation, make issue tracking easy. Learn more about Freshservice

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
SolarWinds Service Desk is a highly rated solution for IT teams who want to speed issue resolution, improve SLAs and save valuable time
SolarWinds Service Desk (previously Samanage) is a highly rated IT service desk solution that simplifies issue tracking and resolution with time-saving workflows and automation. Fully-integrated asset management provides a complete picture of asset hardware, software and incident history to streamline issue resolution. Built with ITIL best practices in mind, IT teams can improve SLAs, and spend more time on big picture projects. Learn more about SolarWinds Service Desk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks Cloud Help Desk

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management
SysAid is the next-gen of AI-Powered ITSM, a comprehensive platform with generative AI implemented into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. Learn more about SysAid

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Shortcut is a fast project management platform built for today's software team. Free for teams up to 10 users.
Shortcut is a fast, uncluttered project management platform for Agile software teams to plan, build, and launch better products. It combines just the right amount of simplicity and structure to keep software teams happy and productive. Shortcut is designed for developers and features a robust set of popular integrations (GitHub, GitLab, Slack, and more) and a well-crafted API to automate workflows. Free for teams up to 10 users. Learn more about Shortcut

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Build around the customer with AI-powered apps to create amazing experiences.
Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Salesforce Platform is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps. Learn more about Salesforce Platform

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
Quickbase helps customers see, connect and control complex projects that reshape our world.
Big ideas aren’t simple to execute. So we’re here to help you tackle any project, no matter how complex. We’re Quickbase. Quickbase helps customers see, connect and control complex projects that reshape our world. Whether it’s raising a skyscraper or coordinating vaccine rollouts, the no-code software platform allows business users to custom fit solutions to the way they work – using information from across the systems they already have. Learn more about Quickbase

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation
The continuous code improvement platform. Proactively discover, predict, and remediate errors with real-time AI-assisted workflows.
Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging. Learn more about Rollbar

Features

  • Assignment Management
  • Alerts/Escalation
  • Issue Auditing
  • Knowledge Base Management
  • Recurring Issues
  • Task Management
  • Real-Time Updates
  • Reporting & Statistics
  • Prioritisation