---
description: Page 9 - Compare the best Customer Experience Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 9 - Customer Experience Software - Prices & Reviews - Capterra New Zealand 2026
---

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# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [ReviewFlowz](https://www.capterra.co.nz/software/1015867/reviewflowz) — 4.8/5 (25 reviews) — Review \& testimonial software for SaaS companies. Get more reviews, track, search, export, and showcase reviews \& testimonials
2. [Real Time Feedback](https://www.capterra.co.nz/software/1027265/feedback) — 4.7/5 (25 reviews) — Feedback is a customer engagement platform that helps businesses resolve customer concerns in real-time.
3. [Moxo](https://www.capterra.co.nz/software/133812/moxo) — 4.0/5 (24 reviews) — Moxo improves customer experience with seamless workflows and secure tools for managing interactions across all touchpoints.
4. [Qubicles](https://www.capterra.co.nz/software/161183/qubicles) — 4.4/5 (24 reviews) — Licensing-free, award-winning contact center and blockchain software company. Register NOW for free\!
5. [SurveyJS](https://www.capterra.co.nz/software/1063198/surveyjs) — 4.9/5 (24 reviews) — SurveyJS is a fully integrated survey tool for secure, drag-and-drop form creation directly within your JavaScript application.
6. [Feedbear](https://www.capterra.co.nz/software/194362/feedbear) — 4.8/5 (23 reviews) — Collect, manage, and act upon customer feedback. Make informed product decisions and build what really matters.
7. [Liberty Converse](https://www.capterra.co.nz/software/197657/liberty-converse) — 4.8/5 (23 reviews) — Liberty Converse CX, the next-gen AI-powered customer experience solution that redefines how businesses engage with their customers.
8. [UXArmy](https://www.capterra.co.nz/software/198767/uxarmy-user-research-platform) — 4.5/5 (23 reviews) — UXArmy helps teams validate ideas, innovate, and align with customer needs through expert testing tools for websites, apps \& prototypes
9. [Trustmary](https://www.capterra.co.nz/software/214611/trustmary) — 4.6/5 (23 reviews) — Trustmary helps you improve the customer experience by measuring customer satisfaction and collecting feedback automatically.
10. [Surveyapp](https://www.capterra.co.nz/software/1017459/surveyapp) — 4.7/5 (23 reviews) — Surveyapp offers omni-channel tools like smiley surveys, kiosks, and more to help collect actionable customer and employee insights.
11. [ECI Homebuilder Sales & Marketing](https://www.capterra.co.nz/software/1089199/ECI-Homebuilder-Sales-Marketing-Software) — 4.1/5 (23 reviews) — ECI Homebuilder Sales Software helps builders capture, qualify, and convert buyers with CRM, lot maps, virtual tours, and design tools.
12. [Arena](https://www.capterra.co.nz/software/186809/Arena) — 4.5/5 (22 reviews) — With Arena Live Chat and Live Blog, customers benefit from real-time updates, the ability to ask and answer questions, and more.
13. [FigPii](https://www.capterra.co.nz/software/199975/figpii) — 4.8/5 (22 reviews) — Conversion optimization platform that provides heatmaps, session replay videos, online polling, and AB testing.
14. [hello24.ai](https://www.capterra.co.nz/software/1033570/hello24ai) — 4.7/5 (22 reviews) — hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp.
15. [Replyco](https://www.capterra.co.nz/software/204918/replyco) — 4.7/5 (21 reviews) — Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces.
16. [youengage](https://www.capterra.co.nz/software/1012584/youengage) — 4.9/5 (21 reviews) — Customer engagement solution to help generate leads, engage users, and get feedback using quizzes, surveys, polls, live Q\&A, and more.
17. [Wiseback](https://www.capterra.co.nz/software/1038136/wiseback) — 4.9/5 (21 reviews) — Customer experience management software that allows businesses to create, share and manage surveys for collecting feedback.
18. [EvaluAgent](https://www.capterra.co.nz/software/148526/evaluagent) — 4.7/5 (20 reviews) — Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform.
19. [Qualaroo](https://www.capterra.co.nz/software/114046/qualaroo) — 4.7/5 (20 reviews) — Qualaroo is a cloud-based CX optimization software for mapping customers¿ journeys across various touchpoints.
20. [Dixa](https://www.capterra.co.nz/software/159488/dixa) — 4.3/5 (20 reviews) — Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard.
21. [NextMe](https://www.capterra.co.nz/software/165482/nextme) — 4.8/5 (20 reviews) — NextMe is a modern virtual waiting room that makes it simple for businesses to manage their waitlist and serve more customers.
22. [Smaply](https://www.capterra.co.nz/software/177161/smaply) — 4.4/5 (20 reviews) — Create journey management systems visualizing opportunities and pain points. Connect them and share maps with peers and clients.
23. [Quizell](https://www.capterra.co.nz/software/1014615/quizell) — 5.0/5 (20 reviews) — Create interactive quizzes, forms \& funnels to boost leads, sales, and engagement — no code needed.
24. [Emojot](https://www.capterra.co.nz/software/1045276/emojot) — 4.7/5 (20 reviews) — Assess customer feedback via touchpoint surveys throughout their lifecycle. Track satisfaction \& loyalty using real-time analytics.
25. [eShoppingAdvisor](https://www.capterra.co.nz/software/1066492/eshoppingadvisor) — 5.0/5 (20 reviews) — eShoppingAdvisor is a B2B reviews management software designed to enhance the online reputation and visibility of eCommerce businesses

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.co.nz/directory)

-----

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Design tools let buyers preview finishes and pricing online. AI-powered sentiment analysis gathers feedback to reveal trends and satisfaction insights, while verified reviews syndicate to Zillow for credibility. Integration with websites, ERP systems, and calendars ensures data consistency. Tailored for homebuilders, it includes lot-level inventory management and buyer journey reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/400e7bf7-7434-4067-8a69-7903d6aecd11.png","url":"https://www.capterra.co.nz/software/1089199/ECI-Homebuilder-Sales-Marketing-Software","@type":"ListItem"},{"name":"Arena","position":12,"description":"Through its Live Chat and Live Blog, Arena ensures a top-notch customer experience for your website or live stream.\n\nLive Chat users can ask questions, answer polls, voice their opinions, and purchase products and services. 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Automate up to 90% of customer support queries and reduce support cost\n\nOur platform offers deep integrations with Shopify, WooCommerce, & Payment gateways as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44def44b-3447-4d43-a1e6-933f1162381d.png","url":"https://www.capterra.co.nz/software/1033570/hello24ai","@type":"ListItem"},{"name":"Replyco","position":15,"description":"Replyco is a helpdesk software designed to help eCommerce sellers improve customer service.  Centralize & organize messages from eBay, Amazon, Shopify, and more. Reduce workload with automated organization, auto-responders, auto-assign & priority settings. Revolutionize your customer communication with our latest AI feature! Respond to messages quickly with email templates & one-click access to order information. Plus get detailed reporting to monitor performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef347454-10f3-42e1-b709-cdceeabe6d4d.png","url":"https://www.capterra.co.nz/software/204918/replyco","@type":"ListItem"},{"name":"youengage","position":16,"description":"Using youengage you can easily create beautiful interactive experiences that convert. Engage and get feedback at every step of the customer journey. Create and share interactive content such as quizzes, surveys, polls, calculators, assessments, product recommendations, and live Q&A on your virtual events.\nYou can generate leads and drive more revenues while capturing data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f434b7c-1fc9-4e9a-873f-9f50df0cc830.jpeg","url":"https://www.capterra.co.nz/software/1012584/youengage","@type":"ListItem"},{"name":"Wiseback","position":17,"description":"Wiseback enables businesses to listen to their customers at all touch points in an omni-channel structure. It offers real-time feedback collection, measurement with CX metrics (CSAT, NPS, CES), closing the loop. With Wise Analysis reporting supported by AI-based text analytics, personal report screens can be created on a drag-and-drop screen.\n\nSDK for mobile applications (iOS, Android), Android APK for kiosk channel are offered. Integration options for SMS, email, web channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d3308cd6-2377-4b17-8337-77efda16ca8a.jpeg","url":"https://www.capterra.co.nz/software/1038136/wiseback","@type":"ListItem"},{"name":"EvaluAgent","position":18,"description":"At EvaluAgent, we help businesses elevate performance through our Quality Assurance & Improvement platform for Contact Centers.\n\nSave time and money with AI powered reporting on your frontline agents, informing actionable insight to drive improvements and efficiencies across all channels as standard.\n\nBuild staff motivation, reduce attrition and ensure compliance with a QA solution that grows with you, from spreadsheets to 100% conversation coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9862057c-2c1b-4fcc-89ac-220a4580a659.png","url":"https://www.capterra.co.nz/software/148526/evaluagent","@type":"ListItem"},{"name":"Qualaroo","position":19,"description":"Qualaroo is a cloud-based CX optimization software for mapping customers' journeys across various touchpoints to discover their motivations and fears. 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Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90bc4b4d-9d75-4755-9ec1-0292188b375b.png","url":"https://www.capterra.co.nz/software/159488/dixa","@type":"ListItem"},{"name":"NextMe","position":21,"description":"NextMe is a modern virtual waiting room that makes it simple for businesses to manage their waitlist and serve more customers. Eliminate long lines and create amazing first impressions, all while saving money on outdated technology.\n\nDesigned to help organizations of all kinds seamlessly manage customer flow, NextMe's award-winning queue management solution is recognized for being incredibly intuitive, easy to train, and loved by customers and businesses alike. Retain over 30% more customers, boost online reviews, and engage with your waiting customers in real-time with NextMe's powerful virtual waiting room.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1d0e1261-4c2d-41d4-b924-3a7775c838e4.png","url":"https://www.capterra.co.nz/software/165482/nextme","@type":"ListItem"},{"name":"Smaply","position":22,"description":"Smaply is a journey mapping & management tool for companies of all sizes who want to improve their customer experience and scale design thinking in their organization. \n\nFlexible and intuitive editor | Smaply AI for quickly generating maps | Opportunities, pain points and solutions | Portfolio graph | Metrics and KPIs | granular user roles | comments on cards | journey map hierarchies | ISO 27001:2022 | SOC2 | GDPR | SSO | hosting on dedicated instance | Coaching & training | real-time collaboration | export functionalities | Journey Performance Indicator","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9b553e2d-3533-4eda-85f4-f89f9f838682.png","url":"https://www.capterra.co.nz/software/177161/smaply","@type":"ListItem"},{"name":"Quizell","position":23,"description":"Quizell is an all-in-one platform for creating interactive quizzes, forms, and funnels that drive engagement, generate qualified leads, and increase conversions.\nWith an intuitive drag-and-drop builder and AI-powered question and design tools, anyone can launch personalized experiences in minutes — no code required.\n\nQuizell integrates seamlessly with leading marketing and CRM platforms such as Shopify, Mailchimp, Klaviyo, HubSpot, and Zapier, making it easy to capture and sync customer data.\n\nBusinesses worldwide use Quizell to recommend products, collect feedback, and automate onboarding with localized, multilingual experiences that fit every market.\nWhether you’re a small brand or a global eCommerce team, Quizell helps you turn engagement into measurable growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94af2039-6040-45a6-bb2b-a757f77275d9.png","url":"https://www.capterra.co.nz/software/1014615/quizell","@type":"ListItem"},{"name":"Emojot","position":24,"description":"Emojot's CXM offers emotion-based visual surveys for engaging customers and capturing their feelings efficiently. These omnichannel touchpoint sensors, with high response rates, can be deployed throughout customer journeys and customized to include NPS, CSAT & CES metrics. Brand alignment is possible, and the solution features real-time analytics and dynamic alerts for data-driven decision-making. This helps enhance customer satisfaction, reduce churn, and boost revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c375aa0e-49b4-468d-8d67-c5312657fb42.png","url":"https://www.capterra.co.nz/software/1045276/emojot","@type":"ListItem"},{"name":"eShoppingAdvisor","position":25,"description":"eShoppingAdvisor is an advanced tool for the automatic collection, management, and analysis of reviews that helps eCommerce businesses build trust with customers by improving their online credibility. Merchants choose eShoppingAdvisor to enhance user experience, gain greater visibility in search engines, increase conversions and sales, and develop and maintain a solid online reputation. eShoppingAdvisor's features include: tools for inviting reviews with follow-up reminders, validation of feedback in compliance with current Omnibus regulations, advanced moderation systems, importation and synchronous responses to third-party reviews, dynamic badges with ratings and the latest eshop reviews, detailed analysis and reporting on reviews, product feed importation into our comparator and search engine for eCommerce, and many other innovative functionalities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/611e9f18-bb79-4766-83f2-e6dcb71eb784.png","url":"https://www.capterra.co.nz/software/1066492/eshoppingadvisor","@type":"ListItem"}],"numberOfItems":25}
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