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description: Page 31 - Compare the best Customer Experience Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 31 - Customer Experience Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) > [Page 31](https://www.capterra.co.nz/directory/30671/customer-experience/software?page=31)

# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Terac](https://www.capterra.co.nz/software/1077766/Terac) (0 reviews) — Terac is customer research software that automates interviews and delivers insights from customer data using advanced AI technology.
2. [Permut](https://www.capterra.co.nz/software/1078155/Permut) (0 reviews) — AI-based customer experience solution collect customer insights through conversational agents to drive revenue growth.
3. [sterloCare](https://www.capterra.co.nz/software/1078201/sterloCare) (0 reviews) — sterloCare is healthcare software that digitizes hospital operations, improves patient experience, and ensures regulatory compliance.
4. [Cheers](https://www.capterra.co.nz/software/1078214/Cheers) (0 reviews) — Cheers helps service businesses win local search on ChatGPT
5. [SmartReviews](https://www.capterra.co.nz/software/170047/smartreviews) (0 reviews) — SmartReviews collects customer feedback via web, SMS, email, and in-person, unifying insights to improve satisfaction and loyalty.
6. [Micorza](https://www.capterra.co.nz/software/1078773/Micorza) (0 reviews) — Micorza is an AI-powered customer insights platform that helps businesses listen, understand, and act on customer feedback.
7. [LoyaltyLoop](https://www.capterra.co.nz/software/1079598/LoyaltyLoop) (0 reviews) — Deliver great customer experiences with LoyaltyLoop: Gather feedback, act quickly, close the loop, and build lasting relationships.
8. [Keephy](https://www.capterra.co.nz/software/1079815/Keephy) (0 reviews) — Keephy is a cloud-based customer feedback platform that gathers real-time insights via NFC taps, QR code scans, and API integrations
9. [Spokk](https://www.capterra.co.nz/software/1064460/spokk) (0 reviews) — AI-based solution that helps businesses send review requests to gather Google reviews and customer feedback via automated drafts.
10. [Wyapy](https://www.capterra.co.nz/software/1080813/Wyapy) (0 reviews) — Wyapy feedback software helps businesses gather customer insights via customizable surveys and AI-powered analytics.
11. [Diffly](https://www.capterra.co.nz/software/1082085/Diffly) (0 reviews) — Diffly is win-loss analysis software helping B2B companies gather buyer feedback to refine sales strategies and boost deal closures.
12. [Buyersprove](https://www.capterra.co.nz/software/1084175/Buyersprove) (0 reviews) — Buyersprove is a platform helping businesses gather verified feedback and display credibility indicators to build trust.
13. [PliQ](https://www.capterra.co.nz/software/1084328/PliQ) (0 reviews) — PliQ is customer experience software that helps reduce churn, boost customer satisfaction, and grow the customer base.
14. [GetWelcom](https://www.capterra.co.nz/software/1085661/GetWelcom) (0 reviews) — GetWelcom is hotel software enhancing guest experiences via digital check-in, virtual directories, and VoIP telephony.
15. [Your Feedback Solutions](https://www.capterra.co.nz/software/1070686/Your-Feedback-Solutions) (0 reviews) — Your Feedback Solutions is reputation management software that helps businesses collect and manage customer reviews and feedback.
16. [FeedMetrics](https://www.capterra.co.nz/software/1086313/FeedMetrics) (0 reviews) — Cloud-based and AI-powered feedback management software that automates surveys, complaints, and workflows to enhance experiences.
17. [demeterrr](https://www.capterra.co.nz/software/1086990/demeterrr) (0 reviews) — demeterrr is software for small businesses to gather feedback, boost online reviews, and improve customer experience.
18. [AdamX](https://www.capterra.co.nz/software/1091353/AdamX) (0 reviews) — ADAMX is an AI platform that unifies knowledge, deploys copilots, and trains teams to deliver consistent customer service.
19. [Quackback](https://www.capterra.co.nz/software/1091607/Quackback) (0 reviews) — Quackback is an open-source feedback management tool that collects feature requests, shares roadmaps, and publishes changelogs.
20. [QRate](https://www.capterra.co.nz/software/1092161/QRate) (0 reviews) — QRate is software for capturing feedback and monitoring frontline performance, serving organizations in Asia and the Middle East.
21. [Axialys](https://www.capterra.co.nz/software/196633/centrex) (0 reviews) — AI-powered cloud telephony \& native CRM integrations to scale your customer service \& support performance with smart voice management.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.co.nz/directory)

-----

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It organizes insights into categories relevant to different domains and roles—like UX, marketing, product, and operations—so every team clearly sees the issues that matter most.\nWith built-in recommendations and task assignment, Micorza transforms customer voices into actionable steps—helping teams close gaps, improve experiences, and build customer-centric products that drive growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97154421-19ab-4de5-a8e2-28f33d474789.jpeg","url":"https://www.capterra.co.nz/software/1078773/Micorza","@type":"ListItem"},{"name":"LoyaltyLoop","position":7,"description":"Businesses using LoyaltyLoop benefit from a seamless platform that delivers actionable customer insights and helps improve service, enabling them to quickly address concerns and boost retention and satisfaction. Its intuitive design, reliable support, and easy integration with existing systems make it a valuable tool across industries.\n\nWith LoyaltyLoop, organizations can effortlessly collect authentic feedback and get more online reviews with minimal effort. As a result, they strengthen customer relationships, enhance their online reputation, and drive meaningful business growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dbc1a666-f86a-4947-bad5-ea2addebc581.jpeg","url":"https://www.capterra.co.nz/software/1079598/LoyaltyLoop","@type":"ListItem"},{"name":"Keephy","position":8,"description":"Keephy is a customer feedback platform that gathers real-time insights via NFC taps, QR code scans, and API integrations. Its intuitive interface enables customers to rate experiences easily, while businesses access an analytics dashboard for immediate feedback and sentiment analysis.\n\nThe platform offers customizable feedback forms to align with branding and data needs. 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The software operates on a serverless architecture with global edge delivery, optimized assets, and encryption for security. \n\nWyapy processes feedback data to generate regular reports with prioritized action items for organizations seeking to improve based on customer input.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5da7a20-37e5-4634-b481-7073b3d78862.png","url":"https://www.capterra.co.nz/software/1080813/Wyapy","@type":"ListItem"},{"name":"Diffly","position":11,"description":"Diffly is a win-loss analysis software platform that helps businesses understand why they win and lose deals. The system combines AI technology with interview services to collect buyer feedback through qualitative interviews and quantitative surveys, functioning as a neutral third party to ensure data accuracy. 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The platform features AI-powered fraud detection to ensure review credibility, comprehensive analytics tools for tracking sentiment trends, and customizable widgets that integrate with websites to showcase testimonials. \n\nBuyersprove includes specialized tools such as ProveScore widgets, smart review collection interfaces, and response template libraries designed to help digital businesses transform customer feedback into credibility signals. The system offers review moderation capabilities with sentiment analysis and actionable insights in a unified interface, while also providing SEO-optimized review pages to increase search visibility for businesses across various industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6534006-9fdc-4757-80e6-ab4c332a2dca.png","url":"https://www.capterra.co.nz/software/1084175/Buyersprove","@type":"ListItem"},{"name":"PliQ","position":13,"description":"PliQ is a customer experience management software that automates the customer journey with integrated feedback collection and communication tools. It streamlines reputation management, customer relationships, retention, and reactivation using technology and data insights. With omnichannel communication via WhatsApp, SMS, email, and web popups, PliQ ensures consistent customer interactions. Its AI-powered sentiment analysis interprets feedback, generates responses based on emotions, and alerts teams about potential detractors in real time. The platform integrates with major ERP systems to automate workflows and reduce manual tasks. It supports NPS, CSAT, and CES metrics collection, automated messaging for customer touchpoints, and reactivation campaigns for inactive customers. PliQ’s unified approach enhances online reputation and operational efficiency through automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97f76279-630e-4dfa-83f4-91e728c71a23.jpeg","url":"https://www.capterra.co.nz/software/1084328/PliQ","@type":"ListItem"},{"name":"GetWelcom","position":14,"description":"GetWelcom is a hotel software designed to enhance guest experiences and streamline operations. It offers digital check-in, virtual room directories, and VoIP telephony services. Guests can complete check-in remotely, reducing wait times and allowing staff to focus on personalized service. Virtual room directories centralize hotel information on guest devices, replacing paper directories and supporting sustainability. VoIP telephony lets guests contact reception without in-room phones.\n\nGetWelcom integrates with property management systems like Opera Cloud, Mews, and Medialog. It includes tools for guest feedback, online reputation management, and marketing campaigns. The platform boosts revenue through upselling opportunities and simplifies multi-property management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee83c42f-03c4-4f9f-a6cb-b52851f376c5.jpeg","url":"https://www.capterra.co.nz/software/1085661/GetWelcom","@type":"ListItem"},{"name":"Your Feedback Solutions","position":15,"description":"Your Feedback Solutions is a reputation management platform that centralizes customer feedback and online reviews from sources like Google, Facebook, and Trustpilot. It streamlines feedback collection by sending automated review requests after purchases or service interactions. Negative reviews are filtered for private resolution, enabling businesses to address concerns without harming their public image.\n\nThe platform offers analytics to track customer sentiment and measure the impact of reviews on business performance. AI-powered tools assist in responding to reviews, while integration with search engines boosts online visibility. Positive reviews can be showcased on websites via widgets and shared on social media. It also connects with business software, such as point-of-sale systems, to automate workflows. Your Feedback Solutions consolidates reputation management into one efficient platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e976486e-c813-4625-88e0-3eaf1d457344.webp","url":"https://www.capterra.co.nz/software/1070686/Your-Feedback-Solutions","@type":"ListItem"},{"name":"FeedMetrics","position":16,"description":"Cloud-based feedback management software that collects and analyzes customer and employee feedback through surveys, campaigns, and complaint tracking. The platform automatically detects sentiment, identifies recurring themes, and surfaces risk signals from both structured and unstructured feedback. Teams can prioritize critical issues based on AI-driven insights, allowing them to address problems before they lead to churn or attrition. The software includes workflow automation that routes tasks according to priority and assigns ownership for timely resolution. FeedMetrics centralizes feedback across multiple touchpoints, helping organizations identify friction points and patterns of disengagement. The platform provides analytics that transform feedback into actionable signals, enabling teams to focus on issues that impact retention and experience quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5315c56b-11e2-43b8-a2fb-c8b02680808a.jpg","url":"https://www.capterra.co.nz/software/1086313/FeedMetrics","@type":"ListItem"},{"name":"demeterrr","position":17,"description":"demeterrr is a CXM platform that automates feedback collection, review management, and reputation monitoring. It streamlines feedback with customizable surveys, gathering insights on customer satisfaction and pain points. demeterrr boosts online reputation by automating review requests and guiding satisfied customers to leave Google reviews. Using smart automation, it analyzes feedback, scoring and categorizing responses for actionable insights. The dashboard tracks performance in real-time, including review monitoring, sentiment analysis, and competitive benchmarking. demeterrr supports email and SMS for surveys and follow-ups, offering NPS, CSAT, and CES surveys, automated sequences, and CSV import. It provides API access for system integration, multi-location management, custom branding, and white-label capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3c3a339-3c90-46f4-9137-81daee8f1e6e.png","url":"https://www.capterra.co.nz/software/1086990/demeterrr","@type":"ListItem"},{"name":"AdamX","position":18,"description":"ADAMX is an AI-powered customer experience platform that unifies knowledge from databases, PDFs, manuals, and other sources into a single system. Its AI Copilots operate across voice, chat, and web channels, using this centralized knowledge base to provide consistent, 24/7 support to customers and employees. ADAMX Connect enables proactive outreach via WhatsApp notifications and targeted campaigns, featuring a no-code visual workflow builder for designing engagement sequences. The Learning module trains staff and AI systems through simulations, incorporating facial emotion recognition and voice tone analysis to enhance communication skills. It evaluates empathy, warmth, and stress levels during practice. ADAMX Forecast offers predictive analytics to assess team readiness, identify knowledge gaps, and generate performance scores, helping organizations optimize deployment and support strategies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ca21267-97df-4913-9c7e-da125ac86007.png","url":"https://www.capterra.co.nz/software/1091353/AdamX","@type":"ListItem"},{"name":"Quackback","position":19,"description":"Stop guessing what to build. Quackback turns scattered feedback into a clear product roadmap your users trust. Users submit requests and vote on what matters most, so you always know where demand is. When you ship, every voter gets notified automatically -- turning requesters into advocates. AI triage handles duplicates and categorization so you spend minutes triaging, not hours. Available as managed cloud (coming soon) or self-hosted on your infrastructure. Open source (AGPL-3.0) with no per-seat pricing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46673c5-8c1f-4491-8632-8460e439a444.png","url":"https://www.capterra.co.nz/software/1091607/Quackback","@type":"ListItem"},{"name":"QRate","position":20,"description":"QRate is a customer experience measurement software that captures feedback and monitors frontline performance in real time. The platform integrates customer feedback, staff evaluations, and sentiment data into a single view, allowing teams to identify issues early and take action. QRate combines customer and frontline perspectives to provide a comprehensive understanding of performance. The software processes data in real time, enabling teams to address issues promptly. QRate offers customizable surveys, dashboards, and integrations that adapt to specific workflows. The platform provides tools for continuous improvement, helping teams make informed decisions based on current data. QRate delivers insights from both customer and staff perspectives, supporting service quality improvements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df2d77b2-a4a3-4f68-992d-2a28f8d29ef9.png","url":"https://www.capterra.co.nz/software/1092161/QRate","@type":"ListItem"},{"name":"Axialys","position":21,"description":"Elevate your customer engagement with Axialys, the AI-powered cloud voice platform built for high-performance support and CX teams. At our core is a robust Voice Management software designed to turn every call into a seamless interaction. Our central interface provides agents and managers with a professional, intuitive toolkit to handle complex call flows. It serves as the command center for your telephony, balancing ease of use with the deep technical reliability required for enterprise-grade support.\n\nSmart Routing & AI Insights.\nSeamlessly integrated with our core engine, Voice Pilot (Smart IVR) ensures customers reach the right expert instantly through intelligent routing. To drive continuous improvement, Voice Monitoring leverages AI-powered transcription and sentiment analysis to coach agents and refine the customer journey.\n\nNative CRM Connectivity.\nAxialys natively integrates with Salesforce, Zendesk, Hubspot and others, while providing robust APIs for custom environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e123122-bb4e-4953-adf2-d6d2903865b3.png","url":"https://www.capterra.co.nz/software/196633/centrex","@type":"ListItem"}],"numberOfItems":21}
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