---
description: Page 2 - Compare the best Customer Experience Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 2 - Customer Experience Software - Prices & Reviews - Capterra New Zealand 2026
---

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# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Sprout Social](https://www.capterra.co.nz/software/121447/sprout-social) — 4.4/5 (606 reviews) — Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
2. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
3. [CXone Mpower](https://www.capterra.co.nz/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
4. [Survio](https://www.capterra.co.nz/software/150091/survio) — 4.5/5 (570 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.
5. [Hotjar](https://www.capterra.co.nz/software/163516/hotjar) — 4.6/5 (539 reviews) — Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.
6. [Podium](https://www.capterra.co.nz/software/164285/podium) — 4.3/5 (522 reviews) — Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox.
7. [Thryv](https://www.capterra.co.nz/software/156926/thryv) — 4.2/5 (505 reviews) — Thryv is an all-in-one small business management software that helps you save time, stay organised and get more out of your business.
8. [Twilio](https://www.capterra.co.nz/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) — Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale.
9. [Five9](https://www.capterra.co.nz/software/132405/five9) — 4.2/5 (481 reviews) — Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
10. [Zoho Survey](https://www.capterra.co.nz/software/131426/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
11. [XM for Strategy & Research](https://www.capterra.co.nz/software/72396/strategy-and-research) — 4.7/5 (424 reviews) — Conduct smarter, faster research with the world's most sophisticated, easy-to-use platform.
12. [Yotpo](https://www.capterra.co.nz/software/144389/yotpo) — 4.5/5 (375 reviews) — Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.
13. [Swell](https://www.capterra.co.nz/software/172802/swell) — 4.6/5 (355 reviews) — Swell helps you modernize your patient journey and harness patient feedback to grow your practice.
14. [Broadly](https://www.capterra.co.nz/software/161326/broadly-reviews) — 4.8/5 (336 reviews) — Consistently provide a 5-star customer experience with end-to-end features that make it easy to win leads and keep customers happy.
15. [Alchemer](https://www.capterra.co.nz/software/72549/alchemer) — 4.5/5 (319 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
16. [Front](https://www.capterra.co.nz/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
17. [Nicereply](https://www.capterra.co.nz/software/152920/nicereply) — 4.7/5 (283 reviews) — Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES \& NPS surveys \& increase the volume of insights you receive
18. [Pointerpro](https://www.capterra.co.nz/software/127434/pointerpro) — 4.6/5 (271 reviews) — Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports.
19. [Adit](https://www.capterra.co.nz/software/208534/adit) — 4.7/5 (264 reviews) — Adit is practice management software that helps healthcare practices streamline operations, increase production, and acquire patients.
20. [Calabrio ONE](https://www.capterra.co.nz/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
21. [Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
22. [Lucky Orange](https://www.capterra.co.nz/software/150695/lucky-orange) — 4.7/5 (260 reviews) — See firsthand how customers experience your website. Use Discovery AI to get insights from your data fast. Trusted by 500,000+ sites.
23. [Yonyx](https://www.capterra.co.nz/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx enhances customer experience with interactive decision trees, simplifying troubleshooting, FAQs, and sales, improving CSAT, AHT.
24. [XM for Customer Experience](https://www.capterra.co.nz/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
25. [RingCX](https://www.capterra.co.nz/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)

## Links

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-----

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From deep foundational market studies to quick-turn concept testing, Qualtrics makes research simple.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b1899b-8bdb-4402-9e53-4af5fab86707.png","url":"https://www.capterra.co.nz/software/72396/strategy-and-research","@type":"ListItem"},{"name":"Yotpo","position":12,"description":"Yotpo is a user-generated content platform that helps online brands leverage customer reviews, ratings, and photos to build trust and boost sales. It enables businesses to collect and strategically use content throughout the buyer journey. The platform features an in-mail review form with high response rates and AI-optimized requests to gather quality feedback.\n\nYotpo allows brands to showcase social proof at key conversion points to increase on-site conversions. Its SEO capabilities improve search visibility, drive traffic, and enhance click-through rates. 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We integrate with all your favorite apps and send collected data wherever you want. \n\nWe're ISO 27001:2022 certified! This certification underscores Pointerpro's dedication to meeting global benchmarks and instilling confidence and trust in the reliability and security of its services.\n\nBook your demo today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ca46cfe-20d4-48e2-a53c-ab660bfa83f7.png","url":"https://www.capterra.co.nz/software/127434/pointerpro","@type":"ListItem"},{"name":"Adit","position":19,"description":"Adit is a healthcare software platform that centralizes patient communication and automates administrative tasks. The system consolidates phones, texting, email, internal chat, and eFax into a single interface. Adit handles digital forms, online scheduling, appointment reminders, and insurance verifications. The platform includes analytics dashboards, treatment plan management, CareCredit integration, and patient recall capabilities.\nAI Call Intelligence analyzes phone conversations to identify missed booking opportunities and automate follow-up actions. The technology flags patient concerns and evaluates staff interactions. An AI Front Desk agent manages after-hours calls and missed inquiries. The platform connects with practice management systems to maintain updated records across communication channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f284c3a-996c-46d4-81de-654ce2799eb1.png","url":"https://www.capterra.co.nz/software/208534/adit","@type":"ListItem"},{"name":"Calabrio ONE","position":20,"description":"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.\n\nWe maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.\n\nOnly Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.capterra.co.nz/software/110588/calabrio-one-suite","@type":"ListItem"},{"name":"Genesys Cloud CX","position":21,"description":"The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. ","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.co.nz/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Lucky Orange","position":22,"description":"Improve your website experience for customers by understand what frustrates them and where they engage the most, all powered by our Discovery AI assistant.Use Discovery AI to ask questions about how customers experience your site. You can easily find pages with high visitor frustration or learn what non-converting customers have in common. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, or repeat visitors and more. See session recordings automatically segmented for you by key visitor behaviors, including frustration signals, bounced visitors and more. Dynamic Heatmaps, Session Recordings, Surveys, Page Insights, Announcements, Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard are included on every plan. Installation is easy and doesn't require coding expertise. Used by more than 500,000 website around the world. Free trial available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac4deb58-5026-4132-ad54-33930c8c09d4.png","url":"https://www.capterra.co.nz/software/150695/lucky-orange","@type":"ListItem"},{"name":"Yonyx","position":23,"description":"Yonyx enhances customer experience by using decision tree technology to create interactive guides. These guides simplify business processes by breaking them into step-by-step decision paths, improving customer self service, and helping customer support teams follow consistent steps to assist customers.\n\nYonyx guides are used for troubleshooting, FAQs, inside sales and lead qualification purposes. These decision trees guide customers based on their specific needs, recording their inputs and leading them to personalized solutions. Yonyx supports multimedia elements like images, videos, and embedded forms for data capture, clarity, offering real-time, interactive problem-solving.\n\nYonyx helps improve customer experience by helping deliver the exact relevant information to a customer - be it for troubleshooting, sales or objection handling. It helps improve customer satisfaction (CSAT), while reducing average handle time (AHT) and improving first call resolution (FCR).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.co.nz/software/130406/agi-self-service","@type":"ListItem"},{"name":"XM for Customer Experience","position":24,"description":"Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journey. Empower your organisation with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.capterra.co.nz/software/152924/customer-frontlines","@type":"ListItem"},{"name":"RingCX","position":25,"description":"RingCX is AI-powered contact center software that enhances customer service, streamlines operations, and supports agents. This cloud-based solution features sentiment analysis, skills-based routing, and advanced outbound dialing capabilities for efficient, personalized interactions.  Omnichannel routing matches customer queries with appropriate agents for faster resolutions, while workforce management tools including quality assurance and call monitoring help improve agent performance. The platform provides comprehensive analytics for informed decision-making and integrates seamlessly with CRM systems, allowing agents to access customer data and switch communication channels without disrupting service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.capterra.co.nz/software/154951/ringcentral-contact-center","@type":"ListItem"}],"numberOfItems":25}
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