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Customer Experience Software

Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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Explore the most reviewed products by our users on the Customer Experience Software

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Customer experience management tool that helps business personalisation through daily support and analysis. Learn more about InMoment
InMoment is the world's most recommended customer experience (CX) platform. InMoment helps our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. At the heart of what we do is the desire to connect our clients with what matters most through a unique combination of insightful, actionable data, technology, and human expertise. Learn more about InMoment

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features. Learn more about Zoho CRM

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Speech analytics solution that improves performance, quality management and customer satisfaction. Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. Learn more about VoiceAnalytics

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface. Learn more about Zoho CRM Plus
Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform. Learn more about Zoho CRM Plus

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly. Learn more about Jotform
Upgrade and automate your customer experience practices with Jotform Enterprise. Provide your existing and potential customers top-of-the-line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Build and customize your customer engagement surveys to cultivate relationships and gain insight. Drag and drop to customize your forms and apps to represent your branding accurately. No design or coding knowledge is required. Learn more about Jotform

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale. Learn more about Zendesk Suite
Zendesk helps you create exceptional experiences and lasting connections with modern customer support software. With convenient multi-channel capabilities, staying connected with your customers is quick and easy using their favorite apps and devices. Zendesk is a scalable support solution that centralizes all conversations, making it easy for both agents and customers. After implementation, 60% of customers report an increase in their CSAT. Join the customer experience revolution. Learn more about Zendesk Suite

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support Learn more about Freshworks Customer Service Suite

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
New Zealand Local product
A fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. Learn more about HelpHero
HelpHero is a fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. HelpHero makes it easy to onboard and engage users from the get-go, and improve your conversion and retention rates. Your team can build interactive and engaging content like product tours, guides and walkthroughs, onboarding checklists and hotspots in minutes – without code. Learn more about HelpHero

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a cloud-based customer experience software with over 200+ integrations. Your customer service team can manage all customer interactions from a single shared inbox. Boost your customer engagement by integrating social media channels, and taking advantage of unlimited ticket history, call recordings, analytics tools, and more advanced features. Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver the best user experience for 150M customers worldwide. Learn more about LiveAgent

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Get paid easily, process orders quickly, & manage your money more efficiently. SumUp creates solutions that make your business thrive.
Whether you’re looking for a convenient, portable card reader that can take transactions on the go, simple invoicing, or an entire POS system with all of the additional features, SumUp supplies you with what you need to be successful all at a low price. Additionally, we keep our credit card processing fees as low as possible in order for you to maximize the profit you make per transaction. Simply download the free SumUp App from the Apple App Store or Google Play for instant access to our business solutions. Solutions include everything from card readers, Point of Sale (POS), Invoicing, and Business Accounts. Learn more about SumUp

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for. AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Learn more about Intercom

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Typeform makes forms fun for your customers, so you get better data.
Who thought completing a form or survey could be... enjoyable? Typeform's beautiful interface (fully customizable to your brand) makes it feel like a friendly conversation by asking one question at a time. A better customer experience means better data for you. Typeforms are easy to make and with over 120 integrations, you can send data automatically wherever you need it. Learn more about Typeform

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Bitrix24 is #1 free customer experience and customer relationship management platform used by 12 million businesses worldwide.
Bitrix24 is #1 free customer success and customer relationship management platform used by 12 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges. Learn more about Sogolytics

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
Birdeye is an all-in-one customer experience platform. Over 100,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Learn more about Birdeye

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualisation
  • Customisable Templates
  • Dashboard
  • Reporting/Analytics
  • Negative Feedback Management