501 results
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Provide your customer with a branded OneStop Client Portal. Drive and manage the continuous connections that are critical for business. Learn more about Moxtra
Moxtra powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and internal users and deliver a continuous connected experience as a standalone web and mobile app, or as a fluid extension of your existing website, web or mobile app. Learn more about Moxtra
Moxtra powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and intern...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Make every customer experience awesome. Learn more about AskNicely NPS Software
AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it easy to collect customer feedback, measure NPS, respond to customers and motivate your teams make every customer experience awesome. Discover why thousands of people love using AskNicely. Learn more at asknicely.com. Learn more about AskNicely NPS Software
AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it easy ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value. Learn more about Medallia Experience Cloud
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Learn more about Medallia Experience Cloud
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experie...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. Learn more about Delighted
Delighted is the #1 rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve the customer experience. Starting price at $0/Year Learn more about Delighted
Delighted is the #1 rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rat...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Artificial Intelligence Speech analytics software for contact centers to enable 100% coverage and automation of high risk calls. Learn more about Lisa
Daisee is a natural language processing application that combines accurate transcription with AI-driven insights to deliver real time analysis of 100% contact center calls, irrespective of the call recording platform. With automated scorecard capability, Daisee triage's calls that are most important for QA which enables pro-active remediation for compliance, risk, customer experience, agent training and coaching. Daisee actually listens to every conversation and delivers real value from day 1. Learn more about Lisa
Daisee is a natural language processing application that combines accurate transcription with AI-driven insights to deliver real time analysis of 100% contact center calls, irrespective of the call rec...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
FullStory helps businesses understand, measure, and improve their customer experience across sites and apps. Learn more about FullStory
FullStory's digital experience platform empowers businesses to continuously improve the customer experience across sites and apps. At the core of FullStory's platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. Learn more about FullStory
FullStory's digital experience platform empowers businesses to continuously improve the customer experience across sites and apps. At the core of FullStory's platform is a powerful analytics engine th...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Podium makes it easy for your business to deliver an optimal customer experience by bringing all your channels into a single inbox. Learn more about Podium
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and even email, all organized and simplified in an intuitive way to allow you to deliver the best experience. No more jumping back and forth between seven different accounts and lead sources; manage every customer communication simply and quickly, with the personal interactions that your customers want. Learn more about Podium
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and ev...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues acr...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool Learn more about Trustpilot
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
StoryTap helps you collect, curate, and distribute authentic video experiences at scale to drive awareness, engagement, and sales. Learn more about StoryTap
StoryTap is a video marketing platform that makes it easy for big brands to automatically collect on-brand video storytelling from key stakeholders at scale with a full governance process. Approved videos are then heavily distributed for traffic, engagement, and conversions with just one line of code. Learn more about StoryTap
StoryTap is a video marketing platform that makes it easy for big brands to automatically collect on-brand video storytelling from key stakeholders at scale with a full governance process. Approved vid...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
unitQ Monitor helps companies uncover potential issues and possible bugs with your product experience, in real-time. Learn more about unitQ Monitor
unitQ helps QA, Engineering, Product, and Support teams stay on top of product quality and customer experience by identifying actionable quality issues reported in customer feedback - in any customer feedback channel and any language. unitQ Monitor scans and analyzes popular customer channels including App Store reviews, Zendesk tickets, and social media in over 100 languages to uncover potential issues and possible bugs with your product, in real-time. Learn more about unitQ Monitor
unitQ helps QA, Engineering, Product, and Support teams stay on top of product quality and customer experience by identifying actionable quality issues reported in customer feedback - in any customer f...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. Learn more about Aimtell
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like exp...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Easy-to-use | Award Winning | Survey platform with plenty of powerful features. Works on all devices. Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and professional looking surveys that work on all devices. | Join more than 3 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL security Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and prof...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zendesk is the leading cloud-based help desk software built for better customer relationships. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Bitrix24 is #1 free customer experience and customer relationship management platform used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free customer success and customer relationship management platform used by 8 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24
Bitrix24 is #1 free customer success and customer relationship management platform used by 8 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free Learn more about Sprout Social
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Use Hotjar Session Recordings to identify pain points and blockers in the customer journey. Learn more about Hotjar
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey. Learn more about Hotjar
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey....
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Nicereply is a customer satisfaction survey tool for support teams. Create and send one-click surveys to measure CSAT, NPS & CES. Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company - Send post-resolution email surveys automatically after resolving a ticket - Ask customers for feedback at the bottom of every email - Increase survey response rates by 200% - See data in helpdesk and set triggers based on it - Customize surveys in terms of branding, questions and scales Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Give customers the excellent experience they deserve with Front, whether you have 5 customers or 5,000. Try Front for Free. Learn more about Front
Give customers the excellent experience they deserve, whether you have 5 customers or 5,000. Front lets you respond faster and scale personal communications. Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls. Try Front for free. Learn more about Front
Give customers the excellent experience they deserve, whether you have 5 customers or 5,000. Front lets you respond faster and scale personal communications. Front is the first email management softwar...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing, measuring and benchmarking needs. Falcon helps marketers deliver more personalized brand experiences across all digital touchpoints, based on enriched customer profiles. This platform features a highly intuitive and collaborative UI and is complemented by the best support team in the business. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing, measuring and benchmar...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews on sites that matter. Learn more about Swell
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email. Learn more about Swell
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friend...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In do...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy custom...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your customers prefer; SMS, WhatsApp, FB Messenger, Apple Business Chat, web, mobile apps, email, social media, and more. See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your custom...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Get understanding of your customer experience and the impacts of change by relating their journey to your internal business framework. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your business architecture.The iGrafx Business Transformation Platform provides the ability to break down silos and see clearly the relationships between that customer experience and your internal strategies, capabilities, processes, people and systems allowing you to clearly understand the impact of change. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your busin...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog....
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Improve your Customer Experience and nurture your clients throughout their entire lifecycle on a single and affordable platform. Learn more about Froged
The best software to provide a personalized experience to your Clients. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . Try our 7-day FREE Trial Learn more about Froged
The best software to provide a personalized experience to your Clients. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increa...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today. Learn more about elevio
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user beh...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Cu...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Affordable, Intuitive & Feature-rich Email Marketing Software for marketers and business owners. Starts with a 14 days free trial. Learn more about SendX
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides unlimited email sends with every plan, powerful automation capabilities, 24x7 live support, best of breed email deliverability. 3000+ companies worldwide trust SendX for their Email Marketing. **Start with 14 days free trial (no credit card required). **Pricing starts at $9.99/month Learn more about SendX
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
ProfitWell Retain® automatically reduces subscription churn, by recovering at-risk customers with algorithmically-targeted messaging. Learn more about ProfitWell
ProfitWell Retain reduces losses to subscription churn, by recovering at-risk customers with targeted messaging. Companies like MasterClass, LogRocket, and The Athletic use Retain for its industry-leading customer recovery rate, thanks to algorithms leveraging millions of subscription data points. Retain's pay-for-performance pricing guarantees it'll outperform your current setup - or it's free. Learn more about ProfitWell
ProfitWell Retain reduces losses to subscription churn, by recovering at-risk customers with targeted messaging. Companies like MasterClass, LogRocket, and The Athletic use Retain for its industry-lead...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today. Learn more about Nickelled
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled we...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Feedback Analysis Platform Learn more about Thematic
Thematic is a Customer Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams improve the customer experience of their products and services. We use award-winning AI algorithms to analyze feedback collected through NPS & CSAT surveys, reviews and contact center. You can easily turns feedback into clear, actionable insights and share them with the whole company. Thematic integrates with Qualtrics, Delighted, AskNicely, and more. Learn more about Thematic
Thematic is a Customer Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams improve the customer experience of their products and services. We use award-winn...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Multichannel (Email, SMS) marketing automation platform - Easy to use, with the best deliverability Learn more about Maropost
Designed for Media, Publishing and Ecommerce companies, Maropost is a premium marketing automation platform that allows you to acquire, engage and convert prospects and customers across multiple marketing channels (e.g., Emails, SMS). We ensure the best deliverability rates in the market (98%) with a dedicated team to take care of your email marketing needs. Learn more about Maropost
Designed for Media, Publishing and Ecommerce companies, Maropost is a premium marketing automation platform that allows you to acquire, engage and convert prospects and customers across multiple market...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Twik automatically personalizes websites to increase Sales and Revenue and creates an engaging experience for all - automatically. Learn more about Twik
Twik automatically personalizes eCommerce + B2B websites to increase Sales & Revenue. Based on unique machine learning algorithms capable of understanding anonymized visitors, site structures and traffic, Twik provides your visitors with products according to their intent and engaging experience for all users. twik announced one of the promising startups for customers experience and selected 5 of the best disrupter Consumer Retail startups. twik app for Shopify is now available to all free. Learn more about Twik
Twik automatically personalizes eCommerce + B2B websites to increase Sales & Revenue. Based on unique machine learning algorithms capable of understanding anonymized visitors, site structures and traff...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Gnatta creates market leading omnichannel customer communication software, with products available for businesses of all sizes. Learn more about Gnatta
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time. Learn more about Gnatta
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
SlashQ

SlashQ

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SlashQ is an appointment scheduling and queue management tool that helps you to manage customer flow. Learn more about SlashQ
An intelligent token system to save time, eliminate waiting lines and encourage social distancing. The digital queue management system allows customers to get in line from wherever they are, while helping businesses manage customer flow. Learn more about SlashQ
An intelligent token system to save time, eliminate waiting lines and encourage social distancing. The digital queue management system allows customers to get in line from wherever they are, while help...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Voice runs and optimizes marketing campaigns, analyzing all data and conveying them to business knowledge. Learn more about Customer Voice
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping behavioral criteria. Collect and process feedback in some minutes and turn it into valuable insights. Offer a personalized CX, grow returning customers, optimize marketing campaigns, cut processes costs, and improve employee proactiveness with just one tool! Learn more about Customer Voice
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping beha...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
All-in-one platform for Quizzes, Facebook Messenger & SMS automation, and opt-in tools Learn more about Octane AI
Octane AI powers branded, customizable quizzes for Shopify that collect contact information and dynamically lead customers to a recommended set of products or content (recommend one product, a selection or a personalized bundle). All data (answers, revenue, opt-ins) is tracked and can be synced with Shopify, SMS, Facebook Messenger, Facebook ads, Klaviyo & more. Learn more about Octane AI
Octane AI powers branded, customizable quizzes for Shopify that collect contact information and dynamically lead customers to a recommended set of products or content (recommend one product, a selectio...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful,...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you wi...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
TeamSupport is the leading B2B-focused customer experience solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management.
TeamSupport is the leading B2B-focused customer experience solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaborati...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics