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Why Capterra is free
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Podium is trusted by over 180,000 users to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, Webchat and more. Learn more about Podium Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more. Learn more about Podium

by Gainsight

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Your customers want to be heard but are you listening? Gainsight CX brings the voice of the customer to the forefront of your business. Gainsight CX pairs a best-in-class customer action platform with robust survey capabilities to automate targeted outreaches, execute follow-up actions, and generate deeper customer insights. Learn more about Gainsight CX Gainsight CX brings the voice of the customer to the forefront of your business. Learn more about Gainsight CX
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Delighted is the #1 rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve the customer experience. Starting price at $0/Year Learn more about Delighted Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. Learn more about Delighted
Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. Learn more about AskNicely NPS Software The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free. Learn more about AskNicely NPS Software
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TeamSupport is the leading B2B-focused customer experience solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management. Learn more about TeamSupport Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today. Learn more about TeamSupport
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Daisee is a natural language processing application that combines accurate transcription with AI-driven insights to deliver real time analysis of 100% contact center calls, irrespective of the call recording platform. With automated scorecard capability, Daisee triage's calls that are most important for QA which enables pro-active remediation for compliance, risk, customer experience, agent training and coaching. Daisee actually listens to every conversation and delivers real value from day 1. Learn more about Lisa Artificial Intelligence Speech analytics software for contact centers to enable 100% coverage and automation of high risk calls. Learn more about Lisa
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Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360 Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Learn more about Listen360
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Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 150,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk Freshdesk is an easy-to-use customer service software that helps over 150,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
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Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Learn more about Zoho CRM Plus Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus
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Collect customer and user feedback with an integated feedback widget. Ask at the right time and get the most actionable insights. Get 360° feedback from inside and outside your company. Usersnap provides you Net Promoter Score (R), Customer Satisfaction and Engagement Scores to measure and react to positive or negative trends. Improve your business by listening to customers and learning from them. #MakeFeedbackMatter Learn more about Usersnap Listen to your customers and learn to improve your business with feedback. Make Customer Feedback a priority. Make Feedback Matter. Learn more about Usersnap
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Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features. Learn more about Zoho CRM Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
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In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive
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----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob ----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob

by SurveySparrow

(39 reviews)
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SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
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Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. Learn more about Aimtell Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell
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Zendesk is the leading help desk software built for better customer experiences. Solve tickets easily and support your customers on any channel: text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Zendesk Support is the leading help desk software built for better customer experiences. Learn more about Zendesk
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Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Learn more about Yotpo Yotpo, the leading eCommerce marketing platform, integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Learn more about Yotpo
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Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services. Learn more about Falcon.io Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io
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CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. Grab a local phone number and take advantage of 70+ smart calling features. CloudTalk integrates with your existing helpdesk, CRM and eCommerce software. Start with a 14-Day trial for FREE. Learn more about CloudTalk CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
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Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix
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Simplesat offers fun and easy one-click customer surveys for online service teams. Multi-scale CSAT surveys are easy to embed in email signatures or directly in your helpdesk closed ticket notification emails. Upload your customer list to set recurring NPS email surveys on autopilot. All your feedback ends up in once place - making it easy to analyze and take action. Finally, Simplesat makes it possible to publish positive feedback as testimonials on your website in real-time! Learn more about Simplesat Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat

by SurveyMonkey

(39 reviews)
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With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms. Learn more about GetFeedback GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
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Userbrain is a remote usability testing service with focus on continuous testing. You can order and watch videos of real people interacting with your website. You will hear what users think and see what they do, to build better products for happier customers. Learn more about Userbrain Userbrain is a remote usability testing service with focus on continuous testing. Learn more about Userbrain
CMNTY helps you humanize your market research by connecting you to customers in a secure online community. Use CMNTY to interact with the people behind your customer data. Develop a deep understanding of customer needs and build more authentic and profitable relationships. Learn more about CMNTY Platform Use CMNTY Platform to interact with the people behind your customer data. Develop a deep understanding of customer needs. Learn more about CMNTY Platform
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elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today. Learn more about elevio Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio
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Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today. Learn more about Nickelled Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled

by CustomerFirst Now

(1 review)
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Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Learn more about CFN Insight Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight
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Create loyalty with personalized communication at scale. With Zingle, both enterprise marketers and corner shops have a cloud-based communication platform to stay connected, provide value and respond well, in the moment. Combined with segments, templates and automation, Zingle will allow you to manage conversations and feedback without missing a beat and find opportunities for service recovery, ahead of negative reviews. Keep the conversation open to create a better experience. Learn more about Zingle Cloud-based messaging for SMBs and enterprise companies. Zingle helps businesses communicate authentically for better experience. Learn more about Zingle
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Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages. Learn more about Bitrix24 Bitrix24 #1 free customer experience and customer relationship management platform used by 4 million businesses worldwide. Learn more about Bitrix24
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Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free Learn more about Sprout Social
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Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your business architecture.The iGrafx Business Transformation Platform provides the ability to break down silos and see clearly the relationships between that customer experience and your internal strategies, capabilities, processes, people and systems allowing you to clearly understand the impact of change. Learn more about iGrafx Get understanding of your customer experience and the impacts of change by relating their journey to your internal business framework. Learn more about iGrafx

by Pxida

(0 reviews)
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Pxida is a new product featuring technology and analytics used by global brands to understand their customers in a quick and easy to deploy software tool designed specifically for use by smaller businesses and organizations. Pxida requires no training and is simple and intuitive to use. You will be using analysis and surveys designed by our highly experienced market research experts and data scientists utilizing the latest analytics technology. We employ the experts, so you don't have to! Learn more about Pxida Pxida provides detailed analysis of customer feedback for small and medium sized businesses for happier customers and improved results. Learn more about Pxida

by QualityUnit

(865 reviews)
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LiveAgent is a fully-featured customer experience software that brings personalization to your customer interactions. LiveAgent streamlines all of your customer interactions into an integrated, seamless system by combining many different communication channels into one ticketing system. Discover 175+ help desk features including a powerful analytics package and built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
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Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and/or SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany, Userlike keep your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
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Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook
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SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web browser is needed to use it. Some of the service features include: advances logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API. Learn more about SurveyLab Professional online survey software. Surveys, questionnaires, forms and tests for Customer Experience, Market Research, HR and more! Learn more about SurveyLab
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SendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides unlimited email sends with every plan, powerful automation capabilities, 24x7 live support, best of breed email deliverability. 3000+ companies worldwide trust SendX for their Email Marketing. **Start with 14 days free trial (no credit card required). **Pricing starts at $9.99/month Learn more about SendX Intuitive, Affordable & Feature-rich Email Marketing Software for marketers and business owners. Starts with a 14 days free trial. Learn more about SendX

by Fivestars Loyalty

(1,178 reviews)
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Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.

by SoGoSurvey Enterprise

(609 reviews)
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How you deliver to customers is more important than what you sell. SoGoCX helps prioritize what to do next for the biggest impact on customer experience. Trendy UI/UX, modern software pricing, advanced dashboards and reports, integration with any environment, agile implementation, and responsive customer support are just some of SoGoCX's key differentiators. See why 79% of our customers leave a competitor for us. Schedule a 15-minute introductory call with a customer experience expert now. Discover insights. Take action. SoGoCX helps prioritize what to do next for the biggest impact on customer experience.
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Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
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Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the right changes. Behavior Analytics software for any business selling online.
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Collect and leverage data on customer satisfaction with reviews, CSAT surveys and advanced insights with Natural Language Processing - all in one dashboard. BirdEye breaks down the data so that you can constantly improve your customer experience and business operations. Be loved by your customers with BirdEye. Collect and leverage customer satisfaction data so that you can constantly improve your customer experience and business operations.
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Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers. Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
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Customer Experience Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 47 languages. Customer Experience Survey Software. Conduct CX surveys for actionable feedback! Close the loop with reports, dashboards & alerts.
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Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue. Cloud reputation management system that allows enterprises to monitor or manage online ratings and respond to customer feedback.
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Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built amoCRM to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
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Improve customer experience, loyalty and retention for your business. With TapMango you can create your own rewards program, get new customers with our referral system, generate positive reviews, increase revenue with mobile ordering and seamlessly integrate into your POS system. Our team onboards every customer, creates branded marketing templates and sets up the system, so you can focus on your business while generating new and engaging old customers. Create and manage an effective customer experience and loyalty program
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Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email. Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews on sites that matter.
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UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.

by Preferred Market Solutions

(79 reviews)
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Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
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ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!
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UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting helps organizations to create the best customer experience powered by human insights.
NewVoiceMedia is a leading global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. The only truly global platform that addresses requirements for both sales and service teams, the NewVoiceMedia Platform enables organizations to personalize every conversation. NewVoiceMedia is a global cloud communications platform with guaranteed 99.999 percent platform availability NewVoiceMedia enables businesses to create exceptional, emotive customer experiences to serve better and sell more.

by Groove Networks

(58 reviews)
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Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard. Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers.
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FullStory is a digital intelligence platform that helps industry leading eCommerce and SaaS Companies understand and improve their digital experiences. By leveraging FullStorys analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools, customers are able to reduce user struggle, and capture more revenue. Deliver excellent experiences by letting FullStory pinpoint when, where, and how user struggle is affecting your revenue and retention.
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WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 2,000 companies globally, including over 30 percent of Fortune 500 companies. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world.
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3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics. Leading cloud contact center solution designed to help enterprises improve CX for customers and employees.
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Sprinklrs mission is to help the worlds most loved brands create happy customers. We do this with the worlds first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the worlds most valuable brands, including: McDonalds, Nike and Microsoft. Sprinklr is an enterprise software platform built to manage customer experiences at scale.
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An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
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Reputology is the best-of-breed Customer Experience platform that helps multi-location enterprises innovate based on customer feedback. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. Reputology helps multi-location enterprises monitor reviews & feedback to address issues quickly & improve the Customer Experience.
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Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business. The automated marketing platform that will get you new customers, 5-star reviews and loyalty. Guaranteed.

by Kangaroo Rewards

(46 reviews)
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Maximize your sales and customer engagement with Kangaroo Rewards. Kangaroos robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. Digital loyalty program for businesses with branded app. Automated marketing, discount engine, raffle module, integrated, support.
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SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations. The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
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Centercode brings the voice of your customers into agile product development. With smart issue prioritization and automated feedback scoring, you can easily collect and organize critical feedback and expedite the most impactful customer experience issues to the top. With the Centercode Platform, companies can collect and analyze targeted pre-release customer feedback that drives meaningful product i
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Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions - 24/7, fully on auto-pilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow. Chatbot making platform to create chatbots that automatically collects data from website visitors.
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Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience.
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A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey, increase audience involvement and gather better data. With involve.me users can easily create and publish lead pages & promotions for lead acquisition, quizzes & personality tests for lead qualification & segmentation, price calculators & digital sales assistants for sales conversion and product & customer satisfaction surveys for measuring customer experience. A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey.

by Thought Industries

(35 reviews)
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Give your customers the experience they deserve with interactive online training programs. Guide your customers with learner paths and recommended content and take them down the path to success. With the Thought Industries learning platform, you're able to build unique client training experiences for each client and distribute training materials at scale. Offer moment-of-need learning by embedding your training into your software to provide help where your clients most need it. The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
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Feedbackly is a all-in-one feedback tool that turns feedback into sales and growth automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions. All-in-one feedback suite with omnichannel distribution, visual customization and survey creation through the customer journey.
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SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain customers. Founded by helpdesk professionals for helpdesk professionals, SmileBack are the feedback specialists. SmileBack offers 1-on-1 demos, a free trial, and a 60-day no hassle money-back guarantee. SmileBack is a customer satisfaction platform, built to be simple to use, whilst providing deep insights.
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Nrby is a location centric, mobile collaboration platform that is changing field service, operations, and customer service teams from being reactive to proactive, driving organizational efficiency, decreasing operating costs, and skyrocketing customer satisfaction. Create a more efficient mobile workforce, consistent process, and drive customer satisfaction. Location centric, mobile collaboration platform that is changing field service, operations, and customer service teams.
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The zenloop platform manages the entire feedback cycle and empowers companies to leverage the results of customer feedback. Our Net Promoter System® (NPS) software reveals scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. Send surveys to your customers at any touchpoint and investigate their shopping experience. This allows E-Commerce companies to address the voices of (un)happy customers, increase CLV and prevent churn. zenloop is a Net Promoter Score (NPS) SaaS platform. We collect, analyze & manage NPS feedback for growth stage e-commerce companies.
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Kustomer is the omnichannel customer experience platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Kustomer is the omnichannel customer experience platform for enterprises focused on delivering standout service, not resolving tickets.
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value.
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The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices. Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services

by Feedback Lite

(19 reviews)
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Feedback Lite is a fully customizable survey tool for website owners. With Feedback Lite you can add a simple to use feedback tab to your website and begin to survey your website visitors using an array of flexible feedback forms designed to help you and your business learn more about what your customers are really thinking. Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.
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Wix Answers combines a knowledge base, call center, ticketing, and tracking, providing one continuous timeline for agents, and a consistent, seamless customer experience for the end-users. Simple, visual tracking, 3rd party integrations, SLAs, widgets, and automated workflows complete the package and justify companies like Fiverr, Getty Images, Guesty, Yotpo, and MyHeritage choosing Wix Answers as their customer support platform. Wix Answers is a support platform consolidating all agent-customer interactions in one place, providing a flawless customer experience.
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Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Totango is a customer success platform that drives action and focus for teams and predictable results for management.
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Dixa is the customer friendship platform for real-time conversations between brands and their customers. Dixa enables customer facing teams to deliver instant and personalized support across phone, email, chat and messaging apps from one screen. Get real-time performance stats, powerful routing capabilities, automations, integrations and much more. Visit our website or book a demo to see how Dixa can enhance your agent & customer experience! Dixa is the customer friendship platform for real-time conversations between brands and their customers on phone, email, chat & social.
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Surveypal delivers an experience management platform that empowers organizations to capture and analyze feedback insights from various sources such as mobile, web, social media, and customer support. You can integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypal's CEM solutions effectively improves the customer experience in every interaction with your current or potential customers. Surveypal is an online survey platform that empowers users to improve the customer experience and optimise the customer journey.

by Locobuzz Solutions

(15 reviews)
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This is a platform where industry 4.0 converges with Customer Experience management to provide an end-to-end solution for Marketing, Branding and Customer Service Enhancement. We offer Social Listening, Online Reputation Management, Digital Intelligence and Chatbots connected via dashboards under a singular tool, to deep dive into actionable Analytics and Insights. We have a global footprint servicing amongst the Fortune 500. The Ultimate Customer Experience Management Platform
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Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android). Get notified instantly when you receive new feedback by email, or via your group chat system (Slack, etc). Doorbell integrates with your favourite project management systems, so you can easily create tasks based on the feedback (Pivotal Tracker, Trello, Jira, etc). Other features include automatically generated screenshots, sentiment analysis of all feedback, and lots more! Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android).
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UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size. UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
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Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement. Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection.
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At Sparkcentral we enable you to improve your customer experience and at the same time increase your service operations efficiency. Since 2012 our visionary SaaS platform for Digital Customer Service, referred to as the AMD (Asynchronous Messaging Distribution) platform, has developed into a well established SaaS platform in the global contact center technology space. Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
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Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard.

by FeedbackExpress

(14 reviews)
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Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.
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Built to help designers, user researchers, and those who are involved in creation of online products. Built to help designers, user researchers, and those who are involved in creation of online products.

by CloudCherry Analytics

(13 reviews)
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CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight
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Go beyond traditional analytics and truly understand your customers. Go beyond traditional analytics and truly understand your customers.
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Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more. Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.
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CCM solution that helps companies manage and deliver personalized communications from one platform. CCM solution that helps companies manage and deliver personalized communications from one platform.
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Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback. Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.

by Survey2Connect

(12 reviews)
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CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers. CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers.
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Oracle offers a complete, cloud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions. Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.
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Amazon feedback software and Amazon product review software that helps merchants get more feedbacks and product reviews, improve seller reputation, & increase sales. With an easy user interface, customizable templates and campaign rules that convert, FeedbackFive is an important tool in the seller's arsenal. Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.
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Moxtra powered OneStop Apps provide an an all-in-one suite of collaborative services and function as a private communication hub, under an organizations brand. The OneStop hub is designed to allow a business to manage their external relationships and internal business teams to drive business and deliver the timeliness and quality of response required for todays environment. Power your OneStop app, under your brand, to drive and manage the continuous connections that are critical for your business.