458 results
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Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. Learn more about Delighted
Delighted is the #1 rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve the customer experience. Starting price at $0/Year Learn more about Delighted
Delighted is the #1 rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rat...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Make every customer experience awesome. Learn more about AskNicely NPS Software
AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it easy to collect customer feedback, measure NPS, respond to customers and motivate your teams make every customer experience awesome. Discover why thousands of people love using AskNicely. Book a demo at asknicely.com Learn more about AskNicely NPS Software
AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it easy ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
FullStory helps businesses understand, measure, and improve their customer experience across sites and apps. Learn more about FullStory
FullStory's digital experience platform empowers businesses to continuously improve the customer experience across sites and apps. At the core of FullStory's platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. Learn more about FullStory
FullStory's digital experience platform empowers businesses to continuously improve the customer experience across sites and apps. At the core of FullStory's platform is a powerful analytics engine th...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more. Learn more about Podium
Podium is trusted by over 55,000 businesses to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, Webchat and more. Learn more about Podium
Podium is trusted by over 55,000 businesses to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giv...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues acr...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
StoryTap helps you collect, curate, and distribute authentic video experiences at scale to drive awareness, engagement, and sales. Learn more about StoryTap
StoryTap is a video marketing platform that makes it easy for big brands to automatically collect on-brand video storytelling from key stakeholders at scale with a full governance process. Approved videos are then heavily distributed for traffic, engagement, and conversions with just one line of code. Learn more about StoryTap
StoryTap is a video marketing platform that makes it easy for big brands to automatically collect on-brand video storytelling from key stakeholders at scale with a full governance process. Approved vid...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
unitQ Monitor helps companies uncover potential issues and possible bugs with your product experience, in real-time. Learn more about unitQ Monitor
unitQ helps QA, Engineering, Product, and Support teams stay on top of product quality and customer experience by identifying actionable quality issues reported in customer feedback - in any customer feedback channel and any language. unitQ Monitor scans and analyzes popular customer channels including App Store reviews, Zendesk tickets, and social media in over 100 languages to uncover potential issues and possible bugs with your product, in real-time. Learn more about unitQ Monitor
unitQ helps QA, Engineering, Product, and Support teams stay on top of product quality and customer experience by identifying actionable quality issues reported in customer feedback - in any customer f...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
BLACK FRIDAY SALE --> use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
BLACK FRIDAY SALE ¿ WIN MORE SALES IN 2021 ---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial. Learn more about NiceJob
BLACK FRIDAY SALE ¿ WIN MORE SALES IN 2021 ---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. Learn more about Aimtell
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers. Learn more about Verloop
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Enables you to quickly respond to customers across channels with bot-to-human and human-to-human interactions, improving customer engagement and satisfaction. Be Omnipresent - Deploy our bot on your website, app, Facebook page, and WhatsApp number. Connect, sync data, and automate workflows on the fly with 60+ native integrations. Learn more about Verloop
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Enables you to quickly respond to customers across chann...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like exp...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of sol...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Easy-to-use | Award Winning | Survey platform with plenty of powerful features. Works on all devices. Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and professional looking surveys that work on all devices. | Join more than 2 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL security Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and prof...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zendesk Support is the leading help desk software built for better customer experiences. Learn more about Zendesk
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. Lower support costs, raise productivity, and increase customer satisfaction by starting a free trial today. Learn more about Zendesk
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ti...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured customer experience software that brings personalization to your customer interactions. LiveAgent streamlines all of your customer interactions into an integrated, seamless system by combining many different communication channels into one ticketing system. Discover 175+ help desk features including a powerful analytics package and built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent is a fully-featured customer experience software that brings personalization to your customer interactions. LiveAgent streamlines all of your customer interactions into an integrated, seamles...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free Learn more about Sprout Social
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Bitrix24 #1 free customer experience and customer relationship management platform used by 4 million businesses worldwide. Learn more about Bitrix24
Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages. Learn more about Bitrix24
Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited le...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Give customers the excellent experience they deserve with Front, whether you have 5 customers or 5,000. Try Front for Free. Learn more about Front
Give customers the excellent experience they deserve, whether you have 5 customers or 5,000. Front lets you respond faster and scale personal communications. Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls. Try Front for free. Learn more about Front
Give customers the excellent experience they deserve, whether you have 5 customers or 5,000. Front lets you respond faster and scale personal communications. Front is the first email management softwar...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing, measuring and benchmarking needs. Falcon helps marketers deliver more personalized brand experiences across all digital touchpoints, based on enriched customer profiles. This platform features a highly intuitive and collaborative UI and is complemented by the best support team in the business. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing, measuring and benchmar...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews on sites that matter. Learn more about Swell
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email. Learn more about Swell
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In do...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engag...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your customers prefer; SMS, WhatsApp, FB Messenger, Apple Business Chat, web, mobile apps, email, social media, and more. See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your custom...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Affordable, Intuitive & Feature-rich Email Marketing Software for marketers and business owners. Starts with a 14 days free trial. Learn more about SendX
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides unlimited email sends with every plan, powerful automation capabilities, 24x7 live support, best of breed email deliverability. 3000+ companies worldwide trust SendX for their Email Marketing. **Start with 14 days free trial (no credit card required). **Pricing starts at $9.99/month Learn more about SendX
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
ProfitWell Retain® automatically reduces subscription churn, by recovering at-risk customers with algorithmically-targeted messaging. Learn more about ProfitWell
ProfitWell Retain reduces losses to subscription churn, by recovering at-risk customers with targeted messaging. Companies like MasterClass, LogRocket, and The Athletic use Retain for its industry-leading customer recovery rate, thanks to algorithms leveraging millions of subscription data points. Retain's pay-for-performance pricing guarantees it'll outperform your current setup - or it's free. Learn more about ProfitWell
ProfitWell Retain reduces losses to subscription churn, by recovering at-risk customers with targeted messaging. Companies like MasterClass, LogRocket, and The Athletic use Retain for its industry-lead...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Feedback Analysis Platform Learn more about Thematic
Thematic is a Customer Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams improve the customer experience of their products and services. We use award-winning AI algorithms to analyze feedback collected through NPS & CSAT surveys, reviews and contact center. You can easily turns feedback into clear, actionable insights and share them with the whole company. Thematic integrates with Qualtrics, Delighted, AskNicely, and more. Learn more about Thematic
Thematic is a Customer Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams improve the customer experience of their products and services. We use award-winn...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Twik automatically personalizes websites to increase Sales and Revenue and creates an engaging experience for all - automatically. Learn more about Twik
Twik automatically personalizes eCommerce + B2B websites to increase Sales & Revenue. Based on unique machine learning algorithms capable of understanding anonymized visitors, site structures and traffic, Twik provides your visitors with products according to their intent and engaging experience for all users. twik announced one of the promising startups for customers experience and selected 5 of the best disrupter Consumer Retail startups. twik app for Shopify is now available to all free. Learn more about Twik
Twik automatically personalizes eCommerce + B2B websites to increase Sales & Revenue. Based on unique machine learning algorithms capable of understanding anonymized visitors, site structures and traff...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Gnatta creates market leading omnichannel customer communication software, with products available for businesses of all sizes. Learn more about Gnatta
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time. Learn more about Gnatta
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
SlashQ

SlashQ

(0 reviews)
SlashQ is an appointment scheduling and queue management tool that helps you to manage customer flow. Learn more about SlashQ
An intelligent token system to save time, eliminate waiting lines and encourage social distancing. The digital queue management system allows customers to get in line from wherever they are, while helping businesses manage customer flow. Learn more about SlashQ
An intelligent token system to save time, eliminate waiting lines and encourage social distancing. The digital queue management system allows customers to get in line from wherever they are, while help...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Voice runs and optimizes marketing campaigns, analyzing all data and conveying them to business knowledge. Learn more about Customer Voice
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping behavioral criteria. Collect and process feedback in some minutes and turn it into valuable insights. Offer a personalized CX, grow returning customers, optimize marketing campaigns, cut processes costs, and improve employee proactiveness with just one tool! Learn more about Customer Voice
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping beha...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data.
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation.
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback wit...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful,...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you wi...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
TeamSupport is the leading B2B-focused customer experience solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management.
TeamSupport is the leading B2B-focused customer experience solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaborati...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Discover insights. Take action. SoGoCX helps prioritize what to do next for the biggest impact on customer experience.
Transform your organization's customer experience with the SoGoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your fingertips ¿ including Key Driver Analysis (KDA) ¿ you¿ll identify CX priorities based upon your customers¿ attitudes, needs, and behaviors. See why 79% of our customers leave a competitor for us. Schedule an introductory call with a customer experience expert now.
Transform your organization's customer experience with the SoGoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehens...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with cu...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Behavior Analytics software for any business selling online.
Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the right changes.
Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or company-wide. Increase your survey response rates by 200%. See your data in your support software and set triggers based on it. Get 3x more feedback while sending less emails. Customize both the look and content of your surveys. Set goals, track KPIs, generate reports and more.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journe...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journe...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Drift helps your team generate more leads and book meetings faster using messaging.
Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence. Get started for free today at drift.com
Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelera...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Experience Survey Software. Conduct CX surveys for actionable feedback! Close the loop with reports, dashboards & alerts.
Customer Experience Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages.
Customer Experience Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and foll...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Create and manage an effective customer experience and loyalty program
Improve customer experience, loyalty and retention for your business. With TapMango you can create your own rewards program, get new customers with our referral system, generate positive reviews, increase revenue with mobile ordering and seamlessly integrate into your POS system. Our team onboards every customer, creates branded marketing templates and sets up the system, so you can focus on your business while generating new and engaging old customers.
Improve customer experience, loyalty and retention for your business. With TapMango you can create your own rewards program, get new customers with our referral system, generate positive reviews, incre...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Cloud reputation management system that allows enterprises to monitor or manage online ratings and respond to customer feedback.
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue.
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve custo...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics