328 results
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Measure & improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS. Learn more about Zonka Feedback
Zonka Feedback CSAT Software helps you to take feedback from customers in real-time with CSAT Surveys. Track your Customer Satisfaction with real-time responses and powerful reports, identify unhappy customers, take action, and prevent them from churning. Customize surveys with logo, branding, background, and questions. Get access to real-time, in-depth CSAT Reports like CSAT Meter Report, Trends Report, Location-based CSAT, Text Analytics and more. Learn more about Zonka Feedback

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews. Learn more about Podium
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey. Learn more about Podium

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Engage better with your customers with conversational surveys. Gauge customer pulse periodically and improve customer satisfaction. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effortlessly. Gauge your customer pulse periodically with Recurring Surveys and keep a tab on your CSAT score. With easy sharing options, reach out your customers via Web, Mobile, Social, and E-mail to easily collect feedback from your customers, anytime, anywhere. Learn more about SurveySparrow

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction) and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot or any other helpdesk. You can also add and send the customer survey on your email signature, or send directly from Simplesat. All your feedback ends up in once place - making it easy to analyze and take action! Learn more about Simplesat

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Sprinklr helps enterprises provide world-class care to ensure customer satisfaction—powered by the industry’s most advanced AI engine. Learn more about Sprinklr
Best for: Large companies with 200+ employees Sprinklr is the only enterprise-grade customer satisfaction solution trusted by 90% of the world’s top 100 brands. Sprinklr helps brands market, advertise, research, care, and engage customers across 35+ channels from a single unified platform—ensuring more positive and consistent customer satisfaction at every touchpoint. Leave point solution chaos behind with Sprinklr, the world’s first and only Unified-CXM platform. Learn more about Sprinklr

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Easy video chats to build trust with your audience, at scale. Learn more about VideoAsk
Face-to-face interactions are worth ever more these days. Harness the power of video to help convert leads, get authentic testimonials, screen job applicants, or engage your audience. VideoAsk makes it easy with quick video chats that are cloud-based, making personal interactions scalable. Plus there are text and audio options when video isn't possible, as well as multiple choice, payment options, and more. Learn more about VideoAsk

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
1-click surveys your customers will respond to. A complete, fully customizable solution for real-time feedback embedded into any email. Learn more about Customer Thermometer
Customer Thermometer combines an unbeatable, 1-click customer satisfaction measurement tool with award-winning support and seamless platform integration. Over 10,000 support, service and help desk teams at leading companies around the world use us to drive real-time feedback for NPS, CSAT, CX and EX initiatives. Survey response rates regularly top 80% and you’ll love our simple config, dashboards and in-depth reporting options. Installation is easy and takes just minutes. Trial us for free! Learn more about Customer Thermometer

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by segmenting data by a customer service agent or by type of interaction. Discover 175+ help desk features including gamification features and a built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Refiner is a customer & user survey platform built for SaaS companies Learn more about Refiner
Close the customer feedback loop with a survey platform for SaaS. Launch NPS, CSAT, CES, PMF or build your own custom survey. Get more survey responses with our highly configurable in-app survey widgets, automate actions based on answers, and quickly. Uncover new insights instantly, increase conversions and better retain your customers. Alert your team, enrich CRM profiles, trigger personalised campaigns, or update your backend API with webhooks. Learn more about Refiner

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday.com

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  • Reporting/Analytics
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  • Multi-Channel Communication
  • Trend Analysis
----> The easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Zendesk offers the industry leading customer support solution. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Nicereply is a customer satisfaction survey tool for support teams. Create and send one-click surveys to measure CSAT, NPS & CES. Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company - Send post-resolution email surveys automatically after resolving a ticket - Ask customers for feedback at the bottom of every email - Increase survey response rates by 200% - See data in helpdesk and set triggers based on it - Customize surveys in terms of branding, questions and scales Learn more about Nicereply

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Tidio is a customer service platform that combines live chat and chatbots to improve customer satisfaction and generate more sales. Learn more about Tidio
Tidio is the customer service platform that allows you to improve your customers’ satisfaction by combining live chat and chatbots. Thanks to Tidio, your customers can reach you in real-time when you are available, or get assistance provided by chatbots when you are busy. Our AI-powered chatbots can take orders for you, answer up to 40% of customers’ inquiries in an instant, collect customers’ feedback and reduce response and resolution times. Learn more about Tidio

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Swell helps prospects find your business through online reviews, converts website visitors, & turns customer interactions into revenue. Learn more about Swell
Swell is a reputation management platform that helps local businesses get new customers & upgrades their customer engagement with personalized automation. Swell does this by helping prospects find your business through online reviews, rank higher in search results, and modernizes the way businesses communicate by converting website visitors into customers. Swell is optimized for customers’ preferred communication method of SMS messaging. These solutions turn customer interactions into revenue. Learn more about Swell

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience) Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Website widget Learn more about Startquestion

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention. Learn more about ReviewTrackers
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. Learn more about ReviewTrackers

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Improve your Customer Satisfaction and nurture your clients throughout their entire lifecycle on a single platform. Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . Try our 7-day FREE Trial Learn more about Froged

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Capture more customer feedback and deliver a better customer experience. Use 20 native integrations to act on customer feedback. Learn more about Survicate
Measure customer satisfaction with an easy and intuitive tool dedicated to small-to-medium-sized companies. Survicate is a powerful survey, NPS, and feedback management software that helps you capture more customer feedback and improve customer satisfaction. Run email, link, web, and mobile surveys that collect responses in minutes. — Perfect solution for small-to-medium-sized companies (SMBs.) — Easy integration with Intercom, HubSpot & more (native, code-free) — 100+ various free-to-us Learn more about Survicate

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Use Qualaroo to design CSAT surveys and analyze the feedback with AI-sentiment analysis to improve customer satisfaction and experience Learn more about Qualaroo
Qualaroo is a survey and analysis software featuring advanced reporting to help you gauge the customer experience. Create CSAT surveys along with CES, NPS, SUS, exit-intent surveys from scratch with personal branding, or use ready-to-use templates with 100+ questions. Leverage its sentiment analysis to decode free-text answers in real-time. Integrate with Salesforce and Hubspot to share CSAT feedback across multiple platforms and take proactive measures to improve overall customer satisfaction. Learn more about Qualaroo

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Thematic is a fast, accurate, and flexible solution to understand and prioritize customer feedback across chat, reviews, NPS, and more. Learn more about Thematic
With Thematic, you can connect, tag, understand and analyze chat, reviews, and survey feedback in one place. Backed by AI and machine learning, Thematic features theme editing, sentiment analysis, impact scoring, benchmark analysis, emerging trends and world-class support. Prioritize issues and get more time back. Thematic is a feedback analysis software used by leading companies to discover accurate themes faster, for an affordable price. Learn more about Thematic

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery. Learn more about Survey2Connnect
Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. S2C can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows you to collect feedback Learn more about Survey2Connnect

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Increase your customers' satisfaction with the help of JustLikeAPi. Analyze and respond to reviews from a single place. Learn more about justLikeAPI
Want to dig more into your customers' satisfaction? JustLikeAPI is here to help you! JustLikeAPI is an advanced data extraction API service that enables companies to access, monitor, analyze and respond to reviews, or other data related to user accounts across dozens of review sites or social networks from a single place. Learn more about justLikeAPI

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Integrated tools and processes to increase guest satisfaction and revenue. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow.

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Sonar is an AI powered user research platform that enables you to get better insights, faster. Discover, test, and evaluate at scale. Learn more about Sonar
Get better insights, faster. Sonar is an intuitive user research platform that enables UX specialists to do video based research through unmoderated qualitative interviews.

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms.
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code. Learn more about Typeform

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Set up an NPS survey on your site or send an email to your customers to find out how you can improve their experience.
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve the customer experience. Learn more about Hotjar

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Yotpo is a leading eCommerce marketing platform with data-driven, integrated solutions for reviews, loyalty, SMS marketing, and more.
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction. Learn more about Yotpo

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Transform into a truly customer-centric organization with Alchemer. Make the voice of the customer heard across every decision you make
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the people who can take immediate action. Alchemer is the only solution designed to help small and mid-sized companies transform into truly customer-centric organizations by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Learn more about Alchemer

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free.
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Try Pipefy for free. Learn more about Pipefy

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The #1 white-label review management and marketing platform for marketers, agencies and SEOs.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Qualtrics Customer Experience makes it easy for companies to monitor, respond and improve every touchpoint along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer¿s mindset and point the way to improvements that will generate lasting, happy customer relationships. Learn more about Qualtrics CustomerXM

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Learn more about Weave

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers. Learn more about Nextiva

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
AidaForm is a drag-and-drop tool for creating online registration and order forms, surveys and quizzes.
AidaForm is an online service that allows you to easily create online registration and order forms, surveys and quizzes. AidaForm supports Classic and Conversational form layouts, offers a modern responsive design and flexible customization. The gallery of ready-made templates includes more than 100 different forms for online sales, feedback collection, customer development and lead generation. Learn more about AidaForm

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts.
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages. Learn more about CheckMarket

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction.
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share it with your target audience. No coding, guaranteed satisfaction! Learn more about 123FormBuilder

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
Smart alternative to boring Surveys. Feedier is an intuitive experience management platform for operational champions. Engage people proactively at key touch-points, with gamified feedback forms that capture both sentiments and behaviors. Easily integrate you own systems data in Feedier and measure against correlated insights that are visual and easy to share. Trigger personalized actions with your team that are securely organized and fully integrated into your workflows. Learn more about Feedier

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis