213 results
Why Capterra is free
Delighted is the easiest and fastest way to gather and act on customer, satisfaction and experience insights. Learn more about Delighted
Trusted by Peloton, Uber, Slack, Instacart, Target, Cisco, OpenTable, and thousands of other brands to measure, understand, and improve customer satisfaction, Delighted is the #1 tool for gathering, analyzing, and acting on CSAT feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Set benchmarks, monitor scores, and integrate feedback into your existing toolset to close the loop immediately. Starting price at $0/Year Learn more about Delighted
Trusted by Peloton, Uber, Slack, Instacart, Target, Cisco, OpenTable, and thousands of other brands to measure, understand, and improve customer satisfaction, Delighted is the #1 tool for gathering, an...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews. Learn more about Podium
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey. Learn more about Podium
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. Th...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms. Learn more about GetFeedback
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Customer Insights Platform Learn more about Thematic
Built for small, medium and enterprise-sized companies, Thematic is a customer insights platform for data driven-teams aiming to improve the customer experience of their products and services. With award winning AI-algorithms, Thematic analyzes feedback collected through NPS surveys, reviews, social media and contact center logs and turns it into clear, actionable insights that can be accessed throughout the whole company. Thematic integrates with Qualtrics, SurveyMonkey, AskNicely, and more. Learn more about Thematic
Built for small, medium and enterprise-sized companies, Thematic is a customer insights platform for data driven-teams aiming to improve the customer experience of their products and services. With awa...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Yotpo, the leading eCommerce marketing platform, integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Learn more about Yotpo
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction. Learn more about Yotpo
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-s...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat
Simplesat offers fun and easy one-click customer surveys for online service teams. Multi-scale CSAT surveys are easy to embed in email signatures or directly in your helpdesk closed ticket notification emails. Upload your customer list to set recurring NPS email surveys on autopilot. All your feedback ends up in once place - making it easy to analyze and take action. Finally, Simplesat makes it possible to publish positive feedback as testimonials on your website in real-time! Learn more about Simplesat
Simplesat offers fun and easy one-click customer surveys for online service teams. Multi-scale CSAT surveys are easy to embed in email signatures or directly in your helpdesk closed ticket notification...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Engage better with your customers with conversational surveys. Gauge customer pulse periodically and improve customer satisfaction. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effortlessly. Gauge your customer pulse periodically with Recurring Surveys and keep a tab on your CSAT score. With easy sharing options, reach out your customers via Web, Mobile, Social, and E-mail to easily collect feedback from your customers, anytime, anywhere. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effort...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
----> The easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via onl...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Cu...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specif...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Centrally managed, tamper-proof email signatures, email banners, content, mailers and surveys in Outlook with no email reroutes. Learn more about BrandMail
BrandMail, developed by BrandQuantum, is a software solution that seamlessly integrates with Microsoft Outlook to empower every employee in the organisation to automatically create consistently branded emails via a single toolbar that provides access to brand standards and the latest pre-approved content. Learn more about BrandMail
BrandMail, developed by BrandQuantum, is a software solution that seamlessly integrates with Microsoft Outlook to empower every employee in the organisation to automatically create consistently branded...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Zendesk Support is the leading help desk software built to improve customer satisfaction. Learn more about Zendesk
Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk
Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social me...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by segmenting data by a customer service agent or by type of interaction. Discover 175+ help desk features including gamification features and a built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by seg...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews. Learn more about Grade.us
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews on sites that matter. Learn more about Swell
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email. Learn more about Swell
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. Grab a local phone number and take advantage of 70+ smart calling features. CloudTalk integrates with your existing helpdesk, CRM and eCommerce software. Start with a 14-Day trial for FREE. Learn more about CloudTalk
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call qual...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Powerful survey software tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action. Learn more about Spark Chart
Powerful survey software tool with 24 x 7 support & advice from survey experts. Perfect tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action. Create & deploy any type of survey. Engage employees and teams to uncover their suggestions & improve performance. Discover what customers say & recommend. Find out your Net promoter Score (NPS). Explore opinions & generate ideas. Conduct research on markets & potential customers. Learn more about Spark Chart
Powerful survey software tool with 24 x 7 support & advice from survey experts. Perfect tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action. Create & deploy ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Acobot is an artificially intelligent chatbot that uses machine learning to engage with your customers automatically. Learn more about Acobot
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others. Learn more about Acobot
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advance...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Learn more about elevio
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers,...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Ask your users any question while they are using your product or browsing your website. Learn more about Refiner
Ask your users any question while they are using your product or browsing your website. Refiner is a user feedback & customer survey tool for growing SaaS, eCommerce & membership sites. Uncover new insights instantly, increase conversions and better retain your customers. Alert your team, enrich CRM profiles, trigger personalised campaigns, or update your backend API with webhooks. Grow your business with real time customer insights. Learn more about Refiner
Ask your users any question while they are using your product or browsing your website. Refiner is a user feedback & customer survey tool for growing SaaS, eCommerce & membership sites. Uncover new i...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
SatisMeter is the simplest NPS tool on the market. Get real-time feedback, seamlessly integrated with your apps of choice. Learn more about SatisMeter
SatisMeter is the simplest NPS tool on the market. Get real-time feedback, seamlessly integrated with your apps of choice. SatisMeter is a multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS). It is a must-have tool for SaaS, User platform or E-commerce companies. Thanks to an unobtrusive and lightweight survey widget, the average response rate is as high as 35%. Those who prefer email can use any email software. Learn more about SatisMeter
SatisMeter is the simplest NPS tool on the market. Get real-time feedback, seamlessly integrated with your apps of choice. SatisMeter is a multi-channel platform which improves customer retention by c...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
SoGoSurvey's products simplify, monitor, and enhance every aspect of an organization's customer experience and employee engagement.
Drive growth, improve customer experience, and inform decisions with the enterprise-grade experience management platform that delivers actionable insights daily. With SoGoCX (customer experience) and SoGoEX (employee experience), SoGoSurvey makes it possible for experts to conduct complex analysis and beginners to get started. Advanced features offer customized solutions for your toughest business challenges. See for yourself with a demo today!
Drive growth, improve customer experience, and inform decisions with the enterprise-grade experience management platform that delivers actionable insights daily. With SoGoCX (customer experience) and S...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Create interactive satisfaction surveys and much more. Give your audience the experience they deserve so you get the data you need.
You need data to power your business you also care about how your customers experience your brand. Whoever your audience is, one thing's clear: sharing information through satisfaction questionnaires, forms & surveys should be easy, fun and flawless on any device. By the way, Typeform integrates with over 500 of your favorite apps. Send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience. Typeform: forms & surveys for the people
You need data to power your business you also care about how your customers experience your brand. Whoever your audience is, one thing's clear: sharing information through satisfaction questionnaires, ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Hotjar is everything your team needs to get instant visual feedback and see how people are really using your site.
Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the right changes.
Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Collect and leverage customer satisfaction data so that you can constantly improve your customer experience and business operations.
Collect and leverage data on customer satisfaction with reviews, CSAT surveys and receive actionable insights from customer feedback - all in one dashboard. BirdEye breaks down the data so that you can constantly improve your customer experience and business operations. Be loved by your customers with BirdEye.
Collect and leverage data on customer satisfaction with reviews, CSAT surveys and receive actionable insights from customer feedback - all in one dashboard. BirdEye breaks down the data so that you ca...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
SurveyGizmo puts Customer Feedback in the hands of the people who can take action and integrates with the systems you use every day.
SurveyGizmo helps you collect the best Customer Satisfaction Feedback from any source, simply and without hidden costs. Measure NPS, Customer Satisfaction (CSAT), Customer Effort and more. Your customer satisfaction responses can trigger automatic messages to alert your team to take immediate action. We make it easy to integrate this feedback into your core business applications and connect it across the organization. SurveyGizmo puts feedback in the hands of the people who can take action.
SurveyGizmo helps you collect the best Customer Satisfaction Feedback from any source, simply and without hidden costs. Measure NPS, Customer Satisfaction (CSAT), Customer Effort and more. Your custome...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or company-wide. Increase your survey response rates by 200%. See your data in your support software and set triggers based on it. Get 3x more feedback while sending less emails. Customize both the look and content of your surveys. Set goals, track KPIs, generate reports and more.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or ...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, surv...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Qualtrics Customer Experience makes it easy for companies to monitor, respond and improve every touchpoint along the customer journey.
Qualtrics Customer Experience (CX) is the world's most agile platform for customer satisfaction improvement, making it easy for companies to monitor, respond and improve every touchpoint along the customer journey. With the widest selection of customer satisfaction feedback channels, Qualtrics makes it easy to know which parts of your customer journey need attention, prioritize strategic action, share relevant dashboards across the organization, and close the loop on customer interactions.
Qualtrics Customer Experience (CX) is the world's most agile platform for customer satisfaction improvement, making it easy for companies to monitor, respond and improve every touchpoint along the cust...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while als...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts.
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 47 languages.
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and fo...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Feedier is a feedback management platform to collect valuable insights with your teams through highly-engaging and gamified forms.
Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products. 1. Create highly engaging forms in minutes with your teams. 2. Get more responses through customized messages in your best-performing channels. 3. Empower your data with crossed information from your applications and machine learning 4. Collaborate and take actions
Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your se...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction.
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share it with your target audience. No coding, guaranteed satisfaction!
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Broadly is a review generation platform that helps local businesses get positive online reviews while protecting their reputations.
Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform helps SMBs win reviews, get more business, and communicate directly with your customers via app or desktop. Online reviews are the single largest driver of how a consumer selects a new service so we're here to help small, service-based businesses (1-100 employees) win a better online reputation.
Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform he...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow.
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer jou...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases a...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency.
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency.
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency....
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
SmartSurvey is an online survey solution that helps anyone create surveys, collect data and analyse results.
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers. SmartSurvey specialises in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey allows users to directly reach the peo...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee).
QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet required). Perfect for in-person lead capture, trade shows, intercept marketing, market research, and customer satisfaction.
QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet requi...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social me...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
See how visitors really use your site with Dynamic Heatmaps, Visitor Recordings, Form Analytics, Live Chat, Polls, and more!
Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In addition, Lucky Orange is easy to use, ready to go out of the box, and every plan includes full access to all of our features, including Dynamic Heatmaps, User Recordings, Live Chat, Surveys & Polls, Conversion Funnels, Realtime Dashboard, and Daily Email Reports.
Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc....
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
The automated marketing platform that will get you new customers, 5-star reviews and loyalty. Guaranteed.
Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.
Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business....
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations.
SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase re...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools.
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's delighting your customers and what areas need your immediate attention.
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
Reputology is the Review Monitoring & Customer Feedback platform that helps multi-location enterprises improve the customer experience.
Reputology is the best-of-breed Review Monitoring & Customer Feedback platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues.
Reputology is the best-of-breed Review Monitoring & Customer Feedback platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer fe...
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management