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IVR Software

Interactive Voice Response (IVR) software, allows call centers, help desks and other organizations to create menus which the caller can navigate using spoken commands or their telephone keys. IVR software is mainly used for systems that allow callers to select information or enter data without the need for assistance. IVR systems can also be used to route callers to the appropriate department within an organization, based on their answers to qualifying questions.

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Zendesk offers a fully integrated call center built right into its support platform. Learn more about Zendesk Suite
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster. Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk. Learn more about Zendesk Suite

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Inbound/Outbound IVR and ACD Software. Highly configurable. Integrates well with existing systems. Easy to deploy & Easy to manage. Learn more about VoiceGuide IVR
Fully featured Inbound/Outbound IVR and ACD. Easy to deploy. Easy to manage. Ready to use IVR function modules let you create and administer IVR callflows without programming. Graphical callflow designer. Advanced outbound campaign management GUIs. Highly configurable. Integrates well with existing systems. Cost-effective for smaller installations while providing option to scale up at any time. Free evaluation download available. Learn more about VoiceGuide IVR

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial.
LiveAgent's cloud-based call center solution helps you integrate an inbound call center functionality into an all-in-one multi-channel help desk software. Centralize phone calls from your website or landline into a single platform. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, set up multi-level IVR, route callers, and record unlimited calls. With LiveAgent, providing excellent customer service is easy. Start your 1-month free trial, no credit card required. Learn more about LiveAgent

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Complete cloud phone system that is easy to set up and easy to manage.
RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration. With RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location. Unlike expensive, conventional phone systems, RingCentral MVP is purchased, activated, set up, and managed online, which means we manage it and you use it. Learn more about RingCentral MVP

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Bitrix24 #1 free business phone system and CRM in one used by 12 million businesses worldwide
Bitrix24 #1 free business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide! Learn more about Bitrix24

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance, consumer-like ease of use and robust IVR capabilities, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. Learn more about Talkdesk

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe. Learn more about VoIP.ms

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
GoTo makes IT and business communicatiosn easy so its customers can do what matters most.
We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.​ GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. Learn more about GoTo Connect

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. Learn more about Weave

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 Intelligent Virtual Agent (IVA) leverages conversational AI technology to deliver answers to common questions. Five9 IVA helps businesses with high call volumes augment their agent teams with a digital workforce to handle routine inquiries. With Five9 IVA you can build self-service applications that use the most powerful conversational AI engines. Learn more about Five9

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing.
Twilio APIs let you update your phone menu on demand, with full control of your phone tree and routing logic. Create custom greetings, collect speech and DTMF input, and route callers to the best available agent, all with pay-as-you-go pricing. Learn more about Twilio

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Stop wasting your team's precious call time doing something an IVR menu can handle better.
Stop wasting your team's precious call time doing something an IVR menu can handle better. Aircall's instant IVR solution allows you to quickly set up your ideal welcome message and call routing options with an easy-to-use drag and drop admin interface. Join 15,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: SMS, advanced call routing, analytics, call coaching, live feed, and other collaborative features. Learn more about Aircall

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Interactive Voice Response (IVR). Press 1 for Sales, Press 2 for... Ringover's key-based call routing allows you to efficiently direct your callers to the exact department or employee they are trying to reach or enable the caller to hear messages with the information they require such as office hours, FAQs and contact details. Integrate and make calls from your CRM. From only £17 per month. Learn more about Ringover

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage. Learn more about 8x8 Work

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
Maximize your agent's potential with CloudTalk's powerful IVR solution! Embrace the future of calling with Next Generation Business Calling Software designed for data-driven teams. Benefit from AI-Powered conversational intelligence, IVR features, the market's largest number coverage (160+ countries), exceptional call-quality and save up to 3 minutes per each call. Trusted by 2,500+ companies like DHL, Revolut, Mercedes-Benz and Glovo. Start your FREE 14-day trial Learn more about CloudTalk

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control.
Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer that you can easily control. The Genesys Cloud (formerly PureCloud) IVR features includes versioning, holiday and emergency schedules, prompts, and automatic speech recognition in dozens of languages. You can even utilise natural language processing to provide conversational self-service. Improving the IVR experience has never been easier! Learn more about Genesys Cloud CX

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Workiz provides an easy-to-use platform that allows service pros to manage their scheduling, invoicing, payment processing, and more.
Take control of your entire business with Workiz. Workiz is the leading all-in-one field service management platform for growing businesses designed by and for service professionals. Trusted by over 120,000 professionals across North America, Workiz provides the tools to streamline your operations and boost your revenue while delivering the best possible customer experience. Run your daily operation smoother with an end-to-end job management system. Be the first to respond to leads and win more jobs with our integrations with Angi, Thumbtack, and Google’s Local Services Ads. Impress your customers by communicating and responding to real-time requests using the Workiz mobile App. Manage everything all in one place by connecting the applications and software tools you already use to your Workiz dashboard. We integrate with industry-leading solutions such as Quickbooks and Stripe. Book a free demo: https://www.workiz.com/signup/book-demo-gn Try Workiz free for 7 days to see how Learn more about Workiz

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. Provision, manage, and gain insights anywhere with advanced administrative and analytics tools. Initiate instant employee moves, adds, and changes, even when you¿re on the go. Simplify multi-site and number management and get a visual view of your IVR for easier editing. Learn more about RingCentral Contact Center

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
With JustCall you can activate IVR systems to create an interactive menu for your customers and minimize call load and escalations.
JustCall's multi level IVR helps you resolve customer queries on the first call. Easily set up IVR flows to allow inbound callers to be self-guided to the correct team. Justcall's advanced IVR capabilities optimize your team's efficiency. Switch to a single platform for all your customer communication and workflow automation needs. Set up in 5 minutes. Get started at just $30 per month. Sign up and get a 14-day free trial. Learn more about JustCall

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Boost sales team productivity 4x with our top-rated Power Dialing and Sales platform. Blend phone/email/SMS and close deals faster.
PhoneBurner is for OUTBOUND CALL CENTERS. Increase Your Outbound Sales In 15-Minutes Guaranteed! We're so confident you'll increase outbound sales using our power dialer, you can use our full product for FREE without a credit card! Here's why we're confident: 1) Dial leads 4X faster 2) No-pause dialing for fewer hang-ups 3) Leave voicemails and send emails in one click 4) 15 minute setup - use any computer & phone 5) #1 feature set and ease of use! Learn more about PhoneBurner

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
Making business communications feel as natural as communicating with friends.
At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient and accessible than ever before. Learn more about MessageBird

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Call Recording
  • Voice Mail
  • Automatic Call Distribution
  • Auto-Dialer
  • Call Disposition
  • Multi-Channel Communication
  • Caller ID
  • Reporting & Statistics
  • Call Monitoring