84 results
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The industry leading speech recognition software used by doctors, lawyers, and other professionals to convert speech into text. Starting at $119.99 for the Premium Edition, Dragon has been used by thousands of professionals for dictation and transcription for over 30 years. Runs on both Windows and Mac platforms. Turn speech into text by dictating into Windows-based applications at speeds up to 160 words per minute.
Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more. Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more.
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Sonix is not a typical transcription service. Sonix is an online platform. Upload a file to Sonix, and you'll have an online transcript in less than 5 minutes. Browser-based transcript stitches audio/video to text. Easily search & analyze all your transcripts for qualitative analysis and decoding. Multiuser permissions make it easy to share transcripts across team members. Create video subtitles and captions in minutes. Dozens of export options, integrations, and API. Independently reviewed as the most accurate automated transcription service. $5/hour of audio/video! Transcripts in under 5 minutes.
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Ozonetel CloudAgent is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise-level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. Go live in a few hours, even integrating with your existing telecom provider if needed. Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise-level features at 40% lower TCO.

by Brainasoft

(18 reviews)
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Multi-language speech recognition software with the ability to dictate in any third party software or to fill forms on websites. Apart from dictation, Braina also provides voice command features that allows you to search the web, open file, programs & websites, find information, set reminders, take notes and much more. You can use your voice to dictate text to your Windows computer, automate processes and improve your personal and business productivity. Multi-language speech recognition software with the ability to dictate in any third party software or to fill forms on websites.
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A speech recognition and conversion solution with multi-language speech recognizer, documents & emails transcriber, and more. A speech recognition and conversion solution with multi-language speech recognizer, documents & emails transcriber, and more.
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CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help small and medium size businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. All CallFinder clients are supported by our unparalleled MyAnalyst managed client support service. CallFinder® is a leading provider of SaaS speech analytics, automated call scoring, and speech-to-text transcription technology.
Through technology, insight and experience, BigHand delivers success for the future by helping its clients achieve professional productivity and operational excellence. The leading software technology company has developed a range of solutions from task delegation, document creation, matter pricing, digital dictation workflow, intuitive reporting and analytics, that help busy people achieve more in less time and organizations become more efficient and effective. BigHand offers speech, workflow, document creation, process improvement, matter pricing and BI solutions for law firms of all sizes.
Allows physicians to produce more accurate reports using dictation and speech recognition technology. Allows physicians to produce more accurate reports using dictation and speech recognition technology.
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NexGen Mobile Solutions (formerly Entrada) cloud-based engagement platform for healthcare providers streamlines workflows & reduces physician burnout. Providers can view their clinical schedule and EHR patient data from their mobile device and dictate patient encounters anytime, anywhere that populate inside the EHR. They can also communicate with their care team through secure text messaging. Available on Android and iOS platforms for physician groups of all specialties and sizes. NexGen Mobile Solutions (formerly Entrada) solves physician burnout by improving EHR workflows through its speech-driven documentation.
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Reason8 is an AI-powered service for automatic note taking and preparation of summaries for in-person business and scrum meetings. We provide the best note taking quality on the market because we use multiple smartphones and AI patent pending approach to boost quality of speaker separation and drafting meeting summaries. We are actively working on advanced summarization, collaboration features for teamwork, and integrations with project management services and communication tools. AI-powered service for automatic note taking and preparation of summaries for in-person business and scrum meetings
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Online tool that leverages A.I. and speech-to-text software to automatically add captions/subtitles to any video. Online tool that leverages A.I. and speech-to-text software to automatically add captions/subtitles to any video.
Mobile app that recognizes speech by sound or text and can translate from web pages, communications, and more. Mobile app that recognizes speech by sound or text and can translate from web pages, communications, and more.
Speech recognition software for hospitals and medical practices. Allows to dictate notes straight into a Windows-based EMR. Speech recognition software for hospitals and medical practices. Allows to dictate notes straight into a Windows-based EMR.

by Go Transcribe

(4 reviews)
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Go Transcribe provides the latest software invention to convert speech in to text which will save you time, money and effort. Simply upload your files onto our platform using any device and your file will be converted in a matter of minutes. The transcription can be viewed on our unique online editor. You can playback the original file and jump to specific parts of the audio and make amendments to the transcription where required. Your transcription can be downloaded to several popular formats. Cloud based transcription service powered by artificial intelligence. Automatically converts audio/video files into text
SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. SmartAction's solutions make it easy for enterprises to automate the repetitive conversations handled by live agents, with seamless integrations to existing contact center technology and data sources. SmartAction delivers its conversational AI solution as a service through a team of CX experts who guides brands through the transformation to automation. SmartAction provides omnichannel AI-powered Virtual Agent solutions for contact centers.

by Speechlogger

(3 reviews)
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Great speech recognition & instant voice translation web app that emphasizes on simplicity and natural speech by auto punctuating. Features: AUTO-PUNCTUATION, marks and saves TIMESTAMPS, editable, AUTOMATICALLY SAVES, transcribes audio files, phone conversations and exports to captions. No user registration necessary. Use it for dictation, transcription, interviews, hard of hearing, real time interpreter and more. Speechlogger is powered by Google's ASR APIs to achieve best results. Great free speech recognition & instant voice translation web app that emphasizes on simplicity and natural speech by auto punctuating.

by Sony Mobile Communications

(3 reviews)
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Online service and android app for recording and transcribing speech. It edits your audio as you edit the text. Online service and android app for recording and transcribing speech. It edits your audio as you edit the text.
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Advanced medical dictation software is built for physicians and practitioners. Works on all EHR platforms and mobile. Build better documentation through speech to text recognition engine designed for medical notes and charts.
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Trint uses artificial intelligence to power its web-based automated transcription platform. Audio and video files are uploaded to Trints online software and then transcribed using automated speech recognition. The Trint Editor is the marriage of a text editor to an audio/video player: the transcribed text is stitched to the audio or video file, making it simple to search, verify and edit the machine-generated transcripts. Trint goes beyond transcription to provide the most innovative platform for searching, editing & getting the most out of your content.

by TranscribeMe

(3 reviews)
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Mobile and Cloud-based solution for businesses that helps upload audio files through web, mobile, or cloud & document them to text. Mobile and Cloud-based solution for businesses that helps upload audio files through web, mobile, or cloud & document them to text.
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Transcribe converts interviews, podcasts and other audio recordings into text automatically. Transcribe converts interviews, podcasts and other audio recordings into text automatically.

by Castel Communications

(2 reviews)
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Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools. Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.

by The Dictation Source

(2 reviews)
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Web-based application that allows providers universal access to their work, as well as e-signature and report management capabilities. Web-based application that allows providers universal access to their work, as well as e-signature and report management capabilities.
WSR is an enterprise speech recognition solution that offers front-end (client-side) and back-end (server-side) voice-to-text recognition. With WSR, speech recognized text can be accessed immediately by the author or automatically sent to support staff for review and editing (if needed) - enabling your key earners to focus their time on more revenue generating activities and less on administrative tasks. WSRs voice-to-text technology is easy to use, accurate and light on IT resources. An enterprise speech recognition solution that offers front-end (client-side) and back-end (server-side) voice-to-text recognition.

by Speechmatics

(2 reviews)
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Speechmatics has used its decades of machine learning & research expertise to develop automatic speech recognition (ASR), available securely on-premises & in private, public clouds & our own SaaS. Available for real-time or pre-recorded audio & video files, pushing the boundaries of speech recognition innovation and industry-leading language coverage & accuracy. Speech recognition software helping customers across a variety of industries to accurately transform speech to text
Speech surveillance and metrics analysis software. This includes text transcription with alert generation and disposition mechanism, and metrics analytics. Speech surveillance and metrics analysis software. This includes text transcription with alert generation and disposition mechanism, an
Language channel type and accent agnostic speech-to-text solution. Speaker identification and voice activity detection technologies. Language channel type and accent agnostic speech-to-text solution. Speaker identification and voice activity detection technologies.
Express Dictate software is a voice recording program that works like a dictaphone. It lets you use your PC or Mac to send dictation to your typist by email, Internet or over the computer network. Professional dictation voice recorder. Works like a traditional dictaphone. Send dictation instantly via the Internet. HIPAA compliant secure encryption. Record to wav, mp3 or dct formats. Easy-to-use interface so you can be dictating in just minutes. Record and send dictation directly from your computer with Express Dictate Digital Dictation Software.
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Talkatoo is a speech-to-text software. There is no expensive boxed software to purchase or upgrade. It avoids common problems such as understanding accents, names, or locations. It also avoids needing a lengthy training period to understand your voice. Talkatoo can understand and process up to 200 words per minute, five times as fast as the average person can type. Because Talkatoo works in any field, you can use it in all practice management software, MS Word, Google Docs, email, etc. The speech-to-text software for professionals. Processes up to five times the average typing speed. Works everywhere.
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Transcription and editing tool that helps you transcribe audio online by combining a media-player and a text editor. Transcription and editing tool that helps you transcribe audio online by combining a media-player and a text editor.

by Crescendo Systems

(0 reviews)
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Crescendo Speech is the first engine to support speaker independent speech recognition for large vocabularies. Available for both front and back-end use, the engine requires zero training with out-of-the box accuracy rates reaching over 95%. Comprehensive speech recognition solution for professional, dictation-intensive environments.

by LumenVox

(0 reviews)
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A flexible API that performs hardware and speaker independent speech recognition on audio data from any audio source. A flexible API that performs hardware and speaker independent speech recognition on audio data from any audio source.

by Bytescribe Development

(0 reviews)
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Transcription tool that helps in dictation, transcription and speech recognition through document editing, EMR integration & more. Transcription tool that helps in dictation, transcription and speech recognition through document editing, EMR integration & more.

by Sensory

(0 reviews)
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Employs both word spotting and phrase spotting technologies to avoid the limitations of discrete word command &control. Employs both word spotting and phrase spotting technologies to avoid the limitations of discrete word command &control.

by VoltDelta

(0 reviews)
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VoltDelta OnDemand Solutions provides a hosted infrastructure for enabling virtual contact centers and home agent call distribution and management, inbound and outbound voice recognition applications, and voice of the customer call and agent screen recording. VoltDelta supports more than 2.4 billion calls and 2 billion SMS text messages per year. Hosted automation center to handle all IVR/speech applications with intelligent ACD and CTI abilities.

by Voice Tech Group

(0 reviews)
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Cloud-based speech recognition software that enables users to play games, control applications and create custom speech commands. Cloud-based speech recognition software that enables users to play games, control applications and create custom speech commands.

by Vocapia

(0 reviews)
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Speech processing tool which enables automated indexing of audio data through interactive conversational systems. Speech processing tool which enables automated indexing of audio data through interactive conversational systems.

by Sestek

(0 reviews)
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Speech recognition tool which provides translation of text into audible voice recordings through automation. Speech recognition tool which provides translation of text into audible voice recordings through automation.

by VoiceVault

(0 reviews)
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Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more. Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more.

by VoxSciences

(0 reviews)
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Software to transcribe speech and audio from voice mails into text format, deliverable as either as an e-mail or as an SMS. Software to transcribe speech and audio from voice mails into text format, deliverable as either as an e-mail or as an SMS.

by Rubidium

(0 reviews)
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Rubidium, covers the entire scope of a voice dialogue system: input, output and interaction. We are continuously innovating industry leading speech processing solutions for embedded applications, such as TTS, ASR, Speech Compression and Biometric Speaker ID. We help OEMs/ODMs provide customers with a hands-free, more productive user experience. Our low cost, small footprint, multi-lingual VUI solutions enable consumer product developers to get their products to market as fast as possible. Speech processing solutions for embedded applications, such as TTS, ASR, Speech Compression and Biometric Speaker Identification.

by vChart

(0 reviews)
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Voice capture, speech recognition, editing, distribution and e-signature application platform for healthcare documentation. Voice capture, speech recognition, editing, distribution and e-signature application platform for healthcare documentation.

by ReplayWell

(0 reviews)
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Speech recognition for your audio and video files. Speech to text, speaker diarization, voice activity detection. API for easy integration of SpokenData speech recognition into various applications. Advanced transcription editor, adaptive speech recognizer adaptation on user data. Speech recognition for your audio and video files. Speech to text, speaker diarization, voice activity detection.

by Parlance

(0 reviews)
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Parlance uses speech recognition to modernize and improve the first 30 seconds of every caller's journey, for call centers that want to deliver a better customer experience. With voice-driven access, callers can speak naturally and connect quickly to the resources they need inside large organizations. No punching numbers on a dial pad No long phone tree options to listen to No frustrating auto attendants that repeatedly misunderstand caller response We guarantee ROI! Parlance uses speech recognition to modernize and improve the first 30 seconds of every caller's journey. We guarantee ROI!

by Spantel

(0 reviews)
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A web-enabled, application service provider (ASP) technology platform for traditional and speech recognized medical transcription. SpeechRite for radiology is a front end speech recognition program with excellent quality, and comprehensive workflow that supports all dictation preferences. It is offered at NO COST, NO HARDWARE, NO RISK, and PAY-PER-USE. It integrates with all PACS/RIS using xml file exchange. It has modules for CTRM, BIRADS, Addendums, Priors, Templates, and macros. ASP web-based dictation and transcription workflow solution for hospitals, MTSOs, clinics, physicians, of any size.

by Ameyo Engage

(0 reviews)
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Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software

by Dolbey

(0 reviews)
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Dictation, transcription and speech recognition software serving over 3,500 clients across many industries. Dictation, transcription and speech recognition software serving over 3,500 clients across many industries.

by Red Shift

(0 reviews)
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Red Shift specializes in speech technologies and has the ability to voice enable smartphones, tablets and websites. Red Shift specializes in speech technologies and has the ability to voice enable smartphones, tablets and websites.

by Voci Technologies

(0 reviews)
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Speech to text software solution that converts live and recorded contact center calls into searchable text. Speech to text software solution that converts live and recorded contact center calls into searchable text.

by Acusis

(0 reviews)
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A secure, cloud-based speech recognition platform for clinicians to securely document patient encounters of all types. Meet more patients and focus on providing care by significantly reducing the time spent in documentation. iPhone and Android apps. No profile creation or training needed. There are no upfront costs; only pay a monthly fee. Access to eCareNotes Customer Service Team 24x7 included. eCareNotes Cloud-based Speech Recognition for Clinicians: Simple - Affordable - EMR Ready

by Saince

(0 reviews)
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Speech recognition and radiology reporting solution that everyone can afford Verbatim is the industrys newest and technically most advanced speech recognition and radiology reporting solution that does not burn a hole in your pocket. With the accuracy of 99% and built-in intuitive workflows, you can complete your reports fast and easy. Verbatim from Saince is a versatile and powerful front end speech recognition software.

by Vox Neural

(0 reviews)
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Voice recognition and text analytics software, incorporating IVRs, Surveys, Audio and CSV import. Voice recognition and text analytics software, incorporating IVRs, Surveys, Audio and CSV import.

by OneVoiceData

(0 reviews)
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Turn speech into text with voice recognition software that is ver 98% accurate & based on conversational modeling for health care & IT. Turn speech into text with voice recognition software that is ver 98% accurate & based on conversational modeling for health care & IT.

by Yactraq Online

(0 reviews)
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Yactraqs audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more. Yactraq is cutting edge in audio mining and speech analytics with machine learning driven insights extracted from any audible media.

by Simon Says

(0 reviews)
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Upload your audio/video and get back its transcript in minutes using AI. Edit, annotate, share, and export your transcripts. Upload your audio/video and get back its transcript in minutes using AI. Edit, annotate, share, and export your transcripts.

by utopia.AI

(0 reviews)
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Sesame is a voice biometric identification system. Sesame uses natural speech for real-time caller identification, creating a voice print based on previous calls without the need of any enrollment process. What can Sesame do for you? Combats Call Center fraud, classification, anti-spam, answering machine detection, sentiment analysis and management Voice biometric identification system with automatic identification of clients voice, gender, age and language.

by Anryze

(0 reviews)
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Submission platform for investors to get quality pitches and for startups - get their pitches considered for sure VC submission manager

by Wynyard Group

(0 reviews)
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Wynyard VFA is an analyzing tool that helps in identifying the person behind an unclaimed voice or decoding the speech in a readable format from an unclear voice. It is a web application that recognizes the identity of the speaker. The application is beneficial for the law enforcement and Government bodies to prevent crimes. The best way to analyze recorded voices and reveal identity.

by Phonexia

(0 reviews)
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Phonexia transforms voice to knowledge with its innovative speech analytics and voice biometrics technologies. Its Phonexia Speech Platform is the first on the market using exclusively deep neural networks to allow speaker identification with extremely accurate and fast results. A university spin-off, Phonexia has been delivering its technologies to call-centers, financial institutions, and security agencies in more than 60 countries since 2006. Phonexia transforms voice to knowledge with its innovative speech analytics and voice biometrics technologies.

by GoVivace

(0 reviews)
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GoVivaces Automatic Speech Recognition engine can accurately recognize spoken words and convert speech into text. It supports several English accents and can be localized to any language. Also, it supports standard telephony as well as web and mobile applications. The GoVivace's ASR engine is suitable for a wide variety of applications such as IVR systems, call transcription, live dictation and closed captioning. An Automatic Speech Recognition engine which understands natural language accurately and converts speech into text.

by TLMCom

(0 reviews)
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SVI (interactive voice server) that offers advanced voice recognition functions for customer reception. SVI (interactive voice server) that offers advanced voice recognition functions for customer reception.

by BlackBox

(0 reviews)
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Solution to instantly capture speech and turn it into a written transcript. Solution to instantly capture speech and turn it into a written transcript.

by Uniphore

(0 reviews)
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Uniphore Software Solutions provides voice and data technologies to transform mobile phone into an enterprise-service delivery Uniphore Software Solutions provides voice and data technologies to transform mobile phone into an enterprise-service delivery

by SpeechWrite Digital

(0 reviews)
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State of the art cloud voice recognition and dictation workflow solution designed to be flexible and agile. State of the art cloud voice recognition and dictation workflow solution designed to be flexible and agile.
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AppTek artificial intelligence and machine learning-based automatic speech recognition and machine translation platform is deployed for the media and entertainment industry as well as call centers. Leveraging over 30 years worth of experience its scientists and research engineers support the research and development of practical systems AppTek enables the highest quality automatic speech recognition and machine translation solutions available anywhere for enterprises everywhere. AppTek offers proprietary artificial intelligence and machine learning-based automatic speech recognition and machine translation.

by Voice Report

(0 reviews)
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Voice Report enables field employees to dictate reports while on the go using a highly secure speech-to-text solution. Voice Report enables field employees to dictate reports while on the go using a highly secure speech-to-text solution.

by AmberScript

(0 reviews)
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AmberScript automatically transforms your audio and video to text - Upload, search, edit and export with ease. AmberScript automatically transforms your audio and video to text - Upload, search, edit and export with ease.

by TENIOS

(0 reviews)
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With its Voice API, TENIOS operates an interface for voice services, which enables the integration of customer-specific voice applications via web technologies into the cloud communications platform. The Voice API bundles a number of functions (in particular dynamic call control) that allow software applications to initiate and receive calls without developers having to deal with telecommunications technologies and protocols. The TENIOS Voice API enables the integration of speech services into your cloud telephony via common web technologies (https, REST).

by Ebby

(0 reviews)
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Automatically transcribes video and audio to text. Upload, transcribe and edit your transcript online. Export to any format. Automatically transcribes video and audio to text. Upload, transcribe and edit your transcript online. Export to any format.

by PerVoice

(0 reviews)
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Dictation solution that provides powerful speech-to-text engine, extensive vocabularies, and speaker independent recognition. Dictation solution that provides powerful speech-to-text engine, extensive vocabularies, and speaker independent recognition.

by Sound Transcription

(0 reviews)
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Transcription software for automated audio and video transcription, delivered to your inbox in minutes. Transcription software for automated audio and video transcription, delivered to your inbox in minutes.

by AI Secure Biometrics

(0 reviews)
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AISB Engine powered by ArmorVox is a language independent voice biometric engine designed for integration into third party applications, solutions and services which using patented speaker adaptive machine learning algorithms. Applications include contact centers and IVR, websites, chat, messaging, digital apps, social media and wearable technologies. Crossmatch 25M Voiceprints per hour verifying within Milliseconds. Average Company saves 15M with Voice Biometrics over 3 years. Current leading authentication and biometric identification solutions cannot prevent hacking and identity theft!

by Verbio Technologies

(0 reviews)
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Designed to understand human spoken language expressed in a natural way by converting speech-to-text in real-time, using DNN models. Designed to understand human spoken language expressed in a natural way by converting speech-to-text in real-time, using DNN models.

by Happy Scribe

(0 reviews)
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Harnessing the power of A.I. Happy Scribe automatically transcribes audio to text in over 119 languages. Harnessing the power of A.I. Happy Scribe automatically transcribes audio to text in over 119 languages.

by IntoText

(0 reviews)
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On-premise communications tool which assists contractors with voice transcription, scheduling, documentation, and task planning. On-premise communications tool which assists contractors with voice transcription, scheduling, documentation, and task planning.

by Microsyslabs

(0 reviews)
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Omnichannel contact center solution with a predictive dialer, speech analytics, and more.. Omnichannel contact center solution with a predictive dialer, speech analytics, and more..

by Mebos Digital

(0 reviews)
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Converts audio to text in minutes. Converts audio to text in minutes.

by Katara Tech

(0 reviews)
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Allows users to automatically transcribe, caption, subtitle, and voiceover their video and audio files in just minutes. Allows users to automatically transcribe, caption, subtitle, and voiceover their video and audio files in just minutes.

by d-centralize

(0 reviews)
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Provides realtime feedback on your pronunciation for English and Dutch children and adults. Provides realtime feedback on your pronunciation for English and Dutch children and adults.

by Symbl Technologies

(0 reviews)
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A programmable platform for developers to easily embed real-time contextual language understanding with the flexibility and control to build unique product experiences. APIs for natural conversation understanding.

by Advanced

(0 reviews)
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Advanced Digital Dictation is an all-inclusive dictation solution, designed to meet the needs of UK legal and professional firms. This Cloud platform includes dictation, transcription, mobility, administration and management tools, reporting and ongoing updates. Advanced provides a fully managed implementation and training process, plus ongoing helpdesk support. Additional modules available include speech recognition and an outsourced transcription service. Includes dictation, transcription, mobility, administration tools, reporting, training, product updates and ongoing helpdesk support.

by VoiceBase

(0 reviews)
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Enables in-depth indexing and discovery of data within customer interactions. Granular speech analytics for calls and texts. Enables in-depth indexing and discovery of data within customer interactions. Granular speech analytics for calls and texts.

by Deepgram

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Voice recognition software that models and transcribes at scale. Voice recognition software that models and transcribes at scale.

Speech Recognition Software Buyers Guide

What is speech recognition software?

Speech recognition software (aka voice recognition software) enables computers to interpret human speech and transcribe that speech to text, and vice versa. Speech recognition software can also power personal virtual assistants, facilitating voice commands that prompt specific actions. Speech recognition software applications include interactive voice response (IVR) systems, which route incoming calls to the correct destination based on customer voice instructions.

The benefits of speech recognition software

  • Faster documentation: According to a Stanford study, taking notes via dictation is three times faster than typing. Speech recognition solutions free up users to focus on important tasks rather than taking notes. As an example, medical practitioners can document patient visits/appointments without having to manually record each note. Customer service agents can document calls without typing, letting agents speed up the entire process of helping customers and improving overall customer service quality.
  • Efficient note-taking: A common misconception around speech recognition solutions is that such tools are error-prone. However, as speech recognition systems approach near-human levels of accuracy, this concern has become virtually nonexistent. In fact, users now look at these solutions as a way to improve accuracy in their note-taking and documentation processes.

Typical features of speech recognition software

  • Audio Capture: Record audio or import/upload audio files into the system.
  • Automatic transcription: Transcribe voice messages and audio files.
  • Multi-language: Recognize and support multiple languages/dialects.
  • Speech-to-text analysis: Analyze, correct, and monitor speech for transcriptions or recordings.
  • Text editor: Review transcribed text and make basic corrections (e.g., fix typos).

Considerations when purchasing speech recognition software

  • Mobile app: The proliferation of smartphones has turned mobile devices into indispensable business assets. As in other markets, mobile applications have made their way into the speech recognition software space with apps that let users take notes while on the go. Users can also connect mobile devices to bluetooth headsets and headphones with a microphone to facilitate easy dictation. Businesses with mobile workforces should shortlist products that offer mobile app functionality.
  • Industry-specific needs: To maximize any speech recognition solution, you should use a system with features that meet your industry needs. Some speech recognition products are better-suited for specific industries. For example, medical practices require voice recognition solutions that support medical terminologies. Buyers should evaluate products that fit their industry-specific needs—including reading user reviews—and shortlist accordingly.
  • Total cost of ownership (TCO): As shown in the pricing section above, speech recognition solutions are available in a variety of pricing models. Since the myriad of options can make direct pricing comparison difficult, buyers should estimate their business’ needs by calculating their number of words, audio duration, and user number to determine the TCO. Buyers should then use this estimated TCO to shortlist products based on their actual budget.
  • Speech recognition will integrate with smart devices: The internet of things (IoT) is one area where speech recognition software holds immense promise. Speech recognition software that integrates with IoT mobile applications lets users control smart devices using voice instructions. As speech recognition solutions become more and more accurate while businesses continue to embrace the IoT, expect to see increased integration between the two within the next five years.
  • Voice-based bots is the next big thing: Another area where speech recognition technology holds promise is chatbots. When integrated with speech recognition technology, chatbots can emulate human conversations in customer-facing communications by listening to customer queries, interpreting them, and making recommendations. In the same way businesses have started using chatbots, expect similar adoption of voice-based bots within the next five to seven years.