401 results
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Rated #1 Knowledge Base Software Globally. Trusted and used by 1000s of users from Customer.io, Datree.io, Harvard University, Monday. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place. Learn more about Confluence
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence helps save time by harnessing your teams' collective knowledge into easy-to-find answers for everyone. It keeps everyone organized and aligned ¿ with everything from meeting notes to strategy docs and IT documentation ¿ so they can make better decisions faster and be more responsive to change. Learn more about Confluence
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence helps save time by harnessing your teams' collective...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Help customers, help themselves! Elevio delivers self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio makes your products easier to learn. We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using Elevio to improve retention and reduce complaints. Sign up for our free 14-day trial today. Learn more about elevio
Elevio makes your products easier to learn. We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free! Learn more about SABIO
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be. Learn more about SABIO
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's. Learn more about Zoho Desk
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over multiple channels and languages. Create Multi-brand SEO friendly knowledge base articles for each of your brand to answer your customer's frequently asked questions. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Learn more about Zoho Desk
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
livepro is the top rated CX Knowledge Management Solution that serves agents ANSWERS, not documents in any channel that is required. Learn more about livepro
livepro is a cutting-edge cloud based Knowledge Management solution purpose built for Customer Experience. Perfect for contact centers, we focus on delivering accurate answers to agents quickly without the need to search for documents. Utilising powerful features like smart search and easy to follow process guidance you can expect to improve cx scores, cut training times, reduce AHT and boost staff engagement as agents become knowledge experts across multiple departments when needed. Learn more about livepro
livepro is a cutting-edge cloud based Knowledge Management solution purpose built for Customer Experience. Perfect for contact centers, we focus on delivering accurate answers to agents quickly...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
KnowledgeIQ is a Knowledge management solution designed to simplify, centralize and organize the sharing of knowledge. Learn more about KnowledgeIQ
KnowledgeIQ is a Knowledge management solution designed to simplify, centralize and organize the sharing of knowledge. Make it easy for your teams in customer contact centers, service desks, frontline offices and online self-service channels to find the right information, exactly when they need it. Explore our knowledge management capabilities and see how the solution provides direction for workflows, processes, and compliance. Learn more about KnowledgeIQ
KnowledgeIQ is a Knowledge management solution designed to simplify, centralize and organize the sharing of knowledge. Make it easy for your teams in customer contact centers, service desks,...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Start your free trial of our award-winning knowledge management system, trusted by millions of users, completely risk-free. Learn more about SAP Litmos
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and within the applications users already access for a truly embedded learning experience. Millions of users across 20 industries and more than 130 countries use SAP Litmos to learn better. Learn more about SAP Litmos
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
AI-powered private Q&A knowledge base for slack teams. Learn more about OneBar
AI-powered private Q&A knowledge base for teams that rely heavily on knowledge sharing. Learn more about OneBar
AI-powered private Q&A knowledge base for teams that rely heavily on knowledge sharing.

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
A database for storing and searching for lessons learned and best practices. Learn more about Lessons Learned Database
Have you ever attended an After Action Review, Hotwash or other recap of an important project, event or training and wondered how the important lessons and best practices were captured and made available for use in the future? Most often this information is lost as soon as the meeting is over or is never recalled for future use. The Secutor Solutions Lessons Learned Database provides a repository in which this knowledge can be captured and maintained for future use. Learn more about Lessons Learned Database
Have you ever attended an After Action Review, Hotwash or other recap of an important project, event or training and wondered how the important lessons and best practices were captured and made...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to submit tickets. Reduce customer wait times, the workload of your agents, as well as the time spent on resolving tickets. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity. Natural language search, advanced content creation and moderation processes combine with high levels of insight to ensure your knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise model. Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets and multi-stage approvals ensure creation and revisions are controlled. Couple that with intelligent categorization, a permission layer and Self-Service Portal integration and you've got yourself the perfect Knowledge Base solution for all your Service Management needs. Learn more about Alloy Navigator
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Speed up your IT process by using and creating knowledge base for your service desk software Learn more about Freshservice
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How do I reset my password?" fifty times a day; not only does this make their life incredibly monotonous but it also makes the end-user wait for an answer to a problem or query that actually could be solved in a jiffy with the right guide. Learn more about Freshservice
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software. Learn more about Zendesk
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software. It can be used internally by agents for quick resolutions, and externally by customers to solve their own issues¿on any platform. Companies that use Zendesk's knowledge base software can improve agent efficiency and reduce support costs by 50%. This industry leading customer support solution is easy to deploy, yet flexible enough to customize to your needs. Learn more about Zendesk
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software. It can be used internally by agents for quick resolutions, and externally by customers...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24! Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Available in cloud and on-premise with open source code access. Share and...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Learn more about Notion
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. By bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes. Learn more about Notion
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff Learn more about KnowledgeOwl
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription. Learn more about KnowledgeOwl
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support. Learn more about HelpCrunch
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk -...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Pobuca Connect provides you with a unified company address book, which is easy to access and share with your coworkers. Learn more about Pobuca Connect
Upgrade your team with a versatile contact management app, convert your multiple business contact lists into one unified address book and access it from the web, mobile, or even inside Outlook and Gmail. Add custom fields and tags to organize your contacts, track activities, set tasks, and automatically enrich your contacts using LinkedIn and email signatures. Trial and freemium version available to experience it today! Learn more about Pobuca Connect
Upgrade your team with a versatile contact management app, convert your multiple business contact lists into one unified address book and access it from the web, mobile, or even inside Outlook and...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Shelf is a highly awarded, innovative Knowledge Automation platform designed to help remote workers be more productive and efficient. Learn more about Shelf
Shelf is a highly awarded, innovative knowledge automation solution designed to make remote workers more productive and efficient. Our MerlinAI technology automates content management and discovery for your entire business and contact center, and delivers suggestions and answers directly in the systems your team uses everyday. Built on a modern tech stack, our solution meets the most stringent security standards. In all the ways traditional knowledge bases fail, Shelf succeeds. Learn more about Shelf
Shelf is a highly awarded, innovative knowledge automation solution designed to make remote workers more productive and efficient. Our MerlinAI technology automates content management and discovery...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages Learn more about Helpjuice
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how to improve it - Other features include Multi-Lingual, SSO, Custom Domain, API Learn more about Helpjuice
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base,...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Tribe is a free and cloud-based knowledge management solution that helps you leverage crowd-sourced content and employee contribution. Learn more about Tribe
Tribe helps businesses build a dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing communities within a matter of days. Save resources, reduce tickets, and scale support by enabling self-service. Organize different types of content by creating Spaces (public, private, and secret) for efficient content discovery. Generate insights from the candid conversations between customers. Learn more about Tribe
Tribe helps businesses build a dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
For larger organizations with more then 20 users. Compliance version control, workflow, Web, desktop & mobile device ready. Free API Learn more about FileHold
Compliance is based on the FileHold docment management software for more than 20 users. FileHold scales to support thousands of users and millions of documents. Installed on premise or the cloud, desktop and mobile device ready. Automated document Workflow and Approval processes. MS Office Integration, version control, secure user groups, powerful search, document scanning with OCR. Free documented API, optional AD integration, SharePoint, e-signature and 2 factor autorization capable. Learn more about FileHold
Compliance is based on the FileHold docment management software for more than 20 users. FileHold scales to support thousands of users and millions of documents. Installed on premise or the cloud,...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Intellum helps large brands and fast-moving companies increase revenue and decrease support costs through education. Learn more about Intellum Platform
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences. Easily combine learning, knowledge base, customer success, support, sales, and marketing initiatives into a single destination. Utilize engagement tactics like notifications, recommendations, certifications, mobile, chat, and gamification to create the ultimate learning experience for your users. Learn more about Intellum Platform
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Empower first-time-right in manufacturing and field service engineering with digital work instructions, checklists, and SOPs. Learn more about SwipeGuide
Facilitate workforce excellence through digital standard work. The SwipeGuide platform and apps empower food and beverage manufacturers to improve operational knowledge and performance across sites, lines, and teams. Our customers - including Heineken, PepsiCo, Orkla, and Coca-Cola - improve First-Time-Right (+26%) while improving knowledge retention by 25%. Digital standard work drives operational excellence. SwipeGuide delivers it in a way that finally makes sense. Learn more about SwipeGuide
Facilitate workforce excellence through digital standard work. The SwipeGuide platform and apps empower food and beverage manufacturers to improve operational knowledge and performance across sites,...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
BoostHQ enables companies to easily share and index their content, knowledge, and best practices so they are accessible when needed. Learn more about BoostHQ
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team. Learn more about BoostHQ
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Help your customers to help themselves. Deliver great service 24/7 with FAQ Bot chatbot, FAQ Pages and live chat. Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with your brand. Not sure where to start? We're here to help and guide you along the way. Serve customers, manage your pipeline, retain happy customers and gain insights all with FAQ Bot - your easy to use platform. No coding or tech skills required. Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Onna will centralize and index all your enterprise knowledge across apps for superior management, search, sharing, and collaboration. Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning technologies to deliver faster data classification, knowledge management, and predictive search. Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Online collections management software to help you to manage, conserve, exhibit, share and digitise your collections Learn more about Axiell Collections
Manage your museum and archive collections from wherever you are with our flexible, intuitive and web-based collections management system. Axiell Collections is simple to use and can be accessed wherever you are, through a browser. Catalogue, manage and organise your collection to industry standards, publish your collections online and easily import, export and report on your collections data. Learn more about Axiell Collections
Manage your museum and archive collections from wherever you are with our flexible, intuitive and web-based collections management system. Axiell Collections is simple to use and can be accessed...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
AI-powered, all-in-one insights platform for market research, content marketing and sales enablement teams. Learn more about Cronycle
​Each day, Cronycle surfaces new developments and emerging trends from top experts across 80,000+ topics and delivers to you the most trusted, relevant insights you need to know about. Stay ahead of the market and more efficiently discover, harvest and share insights with their audiences and stakeholders. Cronycle can help your team: * Silence the noise * Eliminate blindspots * Focus on the most trusted, relevant content you need to know about * Keep teams and audiences informed Learn more about Cronycle
​Each day, Cronycle surfaces new developments and emerging trends from top experts across 80,000+ topics and delivers to you the most trusted, relevant insights you need to know about. Stay ahead of...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Get more out of your organisations knowledge! Galisto simplifies your knowledge management easy and secure with low initial risk. Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to connect this information to valuable knowledge. External partners may be integrated without reducing data security and privacy. Galisto follows a defined Knowledge Management process an is therefore best prepared for this important growing part of any organisations work. Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Inmagic Presto accelerates knowledge management and social knowledge sharing, delivering efficiency and access, via a single venue. Learn more about Inmagic Presto
Inmagic Presto makes it easy to connect people to critical information, with less time searching and more time learning. Inmagic Presto avoids information silos and poorly organized content. It integrates internal and external information repositories and enables users to add value via social features, such as tagging, liking, commenting and rating. Powerful discovery options enable users to find critical information and content they cannot get via traditional search methods. Learn more about Inmagic Presto
Inmagic Presto makes it easy to connect people to critical information, with less time searching and more time learning. Inmagic Presto avoids information silos and poorly organized content. It...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
An all-in-one solution for software projects and teams Learn more about Space
JetBrains Space is a unified platform for the entire software development pipeline and team collaboration. Host Git repositories, review code, automate your CI/CD, store and publish packages, manage issues and documents, and communicate in chats – all in one place and integrated out-of-the-box. Space removes the silos that are often inherent to organizations, helps individuals and teams be more productive, and makes the collaboration process more enjoyable. Learn more about Space
JetBrains Space is a unified platform for the entire software development pipeline and team collaboration. Host Git repositories, review code, automate your CI/CD, store and publish packages, manage...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
A service that puts paperwork on-line. Like SOPs, handbooks, checklists, sign-offs, approval requests, production queues and more. Learn more about Aestiva Smart Documents
Place SOPs, handbooks, compliance documents and other kinds of company documentation on-line. Includes change approvals, versioning, full audit trails, and usage reporting. Aestiva will design the standard document templates you need, show you how to set up content editors and levels of access, and set up and maintain as many documents as you want. We provide the hosting, training, assembly, and support. Assembled to fit your business processes. Learn more about Aestiva Smart Documents
Place SOPs, handbooks, compliance documents and other kinds of company documentation on-line. Includes change approvals, versioning, full audit trails, and usage reporting. Aestiva will design...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Get the freedom to create your own stunning website exactly the way you want - for free.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you're creating a site for the first time or you're a pro, we've got you covered. Wix ADI builds you a unique site with professional text, images & more. Wix Editor gives you design freedom with advanced functionality & easy drag & drop. And with Wix Code, you can create state-of-the-art site & apps.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple languages, managing content in bulk to save time, using filters to work on specific content, setting up a robust approval process. It is also possible to leverage the AI-powered bots to help customers find relevant answers while keeping them engaged.
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions,...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
TalentLMS is the LMS built for training success. Easy to manage and a joy to use, teams embrace training from the very first click.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. On a mission to democratize training, TalentLMS already serves 70, 000+ teams worldwide.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage,...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going on in your company. Flowlu's tools let you know what your employees are doing and what problems they are facing. You can track every part of your business, from time spent by your team and their workload to overall costs, and customer invoices.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to use, fast to implement, and accessible from anywhere. Available on desktop, iOS, Android, and surface knowledge when you need it with the Chrome browser extension. Trainual makes it easy to get your team up to speed then keep them aligned and accountable with everything they need to know.
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Knowledge engagement software enabling teams to access, collaborate across, and draw upon their organization¿s collective intelligence.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization¿s collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Quip combines documents, spreadsheets, and chat in one organized experience.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Help Scout is a web-based help desk designed for a great customer experience.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management

Knowledge Management Software Buyers Guide

What is knowledge management software?

Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.

Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.

The benefits of knowledge management software

Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:

  • Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal. 
  • Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short. 
  • Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.

Typical features of knowledge management software

  • Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
  • Full text search: Search for specific keywords in entire documents, not just limited sections.
  • Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
  • Cataloging: Organize documents based on similar tags and keywords.
  • Collaboration: Work together on projects by sharing information with colleagues in real time.
  • Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
  • Discussion boards: Ask questions and share ideas via online forums or groups.
  • Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform. 
  • Text editor: Allow users to edit text from within the application via a built-in editor.

Considerations when purchasing knowledge management software

  • Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
  • Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
  • Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
  • Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time. 
  • Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.