376 results
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Rated #1 Knowledge Base Software Globally. Trusted and used by 1000s of users from Customer.io, Datree.io, Harvad University, Monday. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50% Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50% Cr...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Shelf is a highly awarded, innovative Knowledge Automation platform designed to help remote workers be more productive and efficient. Learn more about Shelf
Shelf is a highly awarded, innovative knowledge automation solution designed to make remote workers more productive and efficient. Our MerlinAI technology automates content management and discovery for your entire business and contact center, and delivers suggestions and answers directly in the systems your team uses everyday. Built on a modern tech stack, our solution meets the most stringent security standards. In all the ways traditional knowledge bases fail, Shelf succeeds. Learn more about Shelf
Shelf is a highly awarded, innovative knowledge automation solution designed to make remote workers more productive and efficient. Our MerlinAI technology automates content management and discovery for...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free! Learn more about SABIO
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be. Learn more about SABIO
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and tick...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place. Learn more about Confluence
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace. Learn more about Confluence
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from me...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
livepro is purpose built Customer Experience Knowledge Management. Delivering ANSWERS, not documents - no matter which channel is used. Learn more about livepro
livepro is a cutting-edge cloud based Knowledge Management solution purpose built for Customer Experience. Perfect for contact centers, we focus on delivering accurate answers to agents quickly without the need to search for documents. Utilising powerful features like smart search and easy to follow process guidance you can expect to improve cx scores, cut training times, reduce AHT and boost staff engagement as agents become knowledge experts across multiple departments when needed. Learn more about livepro
livepro is a cutting-edge cloud based Knowledge Management solution purpose built for Customer Experience. Perfect for contact centers, we focus on delivering accurate answers to agents quickly witho...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
The SAP Litmos learning platform enables thousands of global companies to deliver training in the now. More at www.litmos.com. Learn more about SAP Litmos
The SAP Litmos learning platform enables thousands of global companies to deliver training in the now. The solution is comprised of a powerful LMS, a commerce platform, and a content-rich course catalog that make it easy to manage the entire learning program from system implementation and integration to ongoing administration. SAP Litmos empowers organizations to align corporate training with the companys most important strategic goals, while developing highly up-skilled workers. Learn more about SAP Litmos
The SAP Litmos learning platform enables thousands of global companies to deliver training in the now. The solution is comprised of a powerful LMS, a commerce platform, and a content-rich course catalo...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
ProProfs Knowledge Base software is ideal for creating a knowledge base, FAQs, help sites, documentation, user manuals, and more. Learn more about ProProfs Knowledge Base
Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched features, smart settings, and integrations, the software is immensely helpful for reducing customer support tickets, managing business knowledge, and facilitating easy access to it. The software is widely used by organizations across the globe to achieve their organizational objectives. Learn more about ProProfs Knowledge Base
Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched feat...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! Learn more about HelpCrunch
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
OneBar

OneBar

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AI-powered private Q&A knowledge base for slack teams. Learn more about OneBar
AI-powered private Q&A knowledge base for teams that rely heavily on knowledge sharing. Learn more about OneBar
AI-powered private Q&A knowledge base for teams that rely heavily on knowledge sharing....
  • Cataloguing/Categorisation
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  • Content Management
Onna centralizes data from your favorite apps to deliver a connected enterprise, supercharged with machine learning & unified search. Learn more about Onna
Connect everything, so you can find anything. Onna centralizes data from your favorite apps to deliver a connected enterprise, supercharged with machine learning & unified search all in one place. Onna brings 3 revolutionary things together, a framework that combines distinct technologies found in enterprise search, archiving & eDiscovery, an API capable of handling millions of changes per minute, an ultramodern processing engine capable of applying learning across any data set. Learn more about Onna
Connect everything, so you can find anything. Onna centralizes data from your favorite apps to deliver a connected enterprise, supercharged with machine learning & unified search all in one place. Onna...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Notion is the all-in-one workspace for notes, projects, documents, and collaboration. Learn more about Notion
Notion is the all-in-one workspace for notes, project management, documents, and collaboration. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. By bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes. Learn more about Notion
Notion is the all-in-one workspace for notes, project management, documents, and collaboration. Tens of thousands of teams and companies around the world use it to keep their employees informed and wor...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity. Natural language search, advanced content creation and moderation processes combine with high levels of insight to ensure your knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise model. Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly incr...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensures your company gets the right fit. At its heart, our products come with a powerful process automation engine surrounded by an interface that automatically creates meaningful relationships with data that matters to you. Navigator handles Help Desk & Asset Management through to ITIL-driven standards. Learn more about Alloy Navigator
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensure...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Caspio is the world's leading LOW-CODE platform for building online database applications without having to write code. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building online database applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building online database applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities,...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Zendesk offers the industry leading customer service solution. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues ac...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competi...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. Learn more about Bitrix24
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork. Learn more about Bitrix24
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Tribe is a cloud-based online community platform that powers modern branded communities via widgets, API, integrations & modular apps. Learn more about Tribe
Tribe is a modern and cloud-based community platform empowering the new generation of branded communities with social media best practices. Create a customized online community with activity feed, groups, and gamification tools to connect, engage, and retain users. Members can discuss, ask questions, answer, create polls, upvote, comment, upload videos, and create different types of posts. Leverage modular community engine, integrations, widgets, and API to create thriving online communities. Learn more about Tribe
Tribe is a modern and cloud-based community platform empowering the new generation of branded communities with social media best practices. Create a customized online community with activity feed, grou...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Vanilla is the most trusted all-in-one customer community solution for those who are serious about delivering exceptional experiences. Learn more about Vanilla
Vanilla is the most trusted all-in-one customer community solution chosen by midsize and enterprise organizations for those who are serious about delivering exceptional customer experiences. Offer your customers the best community experience, across all your products, in any language, anywhere in the world. Make your vision a reality with a sleek user experience, deep integration to your existing tools, and flexible customization to fit your branding - all supported by our SuccessTeam. Learn more about Vanilla
Vanilla is the most trusted all-in-one customer community solution chosen by midsize and enterprise organizations for those who are serious about delivering exceptional customer experiences. Offer your...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
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For larger organizations with more than 20 users. Version control, workflow, compliance, Web, desktop & mobile device ready. Free API Learn more about FileHold
Affordable for larger organizations with more than 20 users. FileHold can scale to support thousands of users and millions of documents. Can be installed on premise or the cloud, desktop and mobile device ready. Automated document Workflow and Approval processes. MS Office Integration, version control, secure user groups, powerful search, document scanning with OCR. Free documented API, optional AD integration, SharePoint, e-signature and 2 factor autorization capable. Learn more about FileHold
Affordable for larger organizations with more than 20 users. FileHold can scale to support thousands of users and millions of documents. Can be installed on premise or the cloud, desktop and mobile de...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
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  • Full Text Search
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Create your perfect intranet quickly and easily with MyHubs low-cost, cloud-based intranet, complete with powerful business tools. Learn more about MyHub
Build your perfect intranet quickly and easily with MyHubs cloud-based intranet software. Access a range of powerful business tools that will transform how your staff will collaborate, communicate and share knowledge. With MyHub, benefit from modern intranet features - such as instant messaging, newsfeed, forums, and blogs, plus functional features - such as calendars, document storage, workflow automation and staff directories. MyHub - your low-cost, beautifully-designed, scalable intranet. Learn more about MyHub
Build your perfect intranet quickly and easily with MyHubs cloud-based intranet software. Access a range of powerful business tools that will transform how your staff will collaborate, communicate and ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Happeo is an employee communications platform built exclusively for Google G Suite. It fits organizations with minimum of 50 employees. Learn more about Happeo
Happeo is an easy-to-use employee communications platform built exclusively for Google G Suite. It combines intranet, enterprise social networking, collaboration and targeted distribution of news into a unified digital workplace. Perfect for hybrid and remote work models. Integrated with Slack, Google Sheets, Docs, Calendar, Drive and more. Lightning-fast search across your entire knowledge base. Suits businesses and educational establishments with minimum of 50 users. Ideal for 100-2,000 users. Learn more about Happeo
Happeo is an easy-to-use employee communications platform built exclusively for Google G Suite. It combines intranet, enterprise social networking, collaboration and targeted distribution of news into ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Intellum helps large brands and fast-moving companies increase revenue and decrease support costs through education. Learn more about Intellum Platform
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences. Easily combine learning, knowledge base, customer success, support, sales, and marketing initiatives into a single destination. Utilize engagement tactics like notifications, recommendations, certifications, mobile, chat, and gamification to create the ultimate learning experience for your users. Learn more about Intellum Platform
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences. ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
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BoostHQ becomes the go to place for your organization content. It allows companies to create,share, and organize internal knowledge. Learn more about BoostHQ
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team. Learn more about BoostHQ
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute infor...
  • Cataloguing/Categorisation
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Help your customers to help themselves. Deliver great service 24/7 with FAQ Bot chatbot, FAQ Pages and live chat. Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with your brand. Not sure where to start? We're here to help and guide you along the way. Serve customers, manage your pipeline, retain happy customers and gain insights all with FAQ Bot - your easy to use platform. No coding or tech skills required. Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with yo...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Online collections management software to help you to manage, conserve, exhibit, share and digitise your collections Learn more about Axiell Collections
Manage your museum and archive collections from wherever you are with our flexible, intuitive and web-based collections management system. Axiell Collections is simple to use and can be accessed wherever you are, through a browser. Catalogue, manage and organise your collection to industry standards, publish your collections online and easily import, export and report on your collections data. Learn more about Axiell Collections
Manage your museum and archive collections from wherever you are with our flexible, intuitive and web-based collections management system. Axiell Collections is simple to use and can be accessed wherev...
Get more out of your organisations knowledge! Galisto simplifies your knowledge management easy and secure with low initial risk. Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to connect this information to valuable knowledge. External partners may be integrated without reducing data security and privacy. Galisto follows a defined Knowledge Management process an is therefore best prepared for this important growing part of any organisations work. Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to co...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Inmagic Presto accelerates knowledge management and social knowledge sharing, delivering efficiency and access, via a single venue. Learn more about Inmagic Presto
Inmagic Presto makes it easy to connect people to critical information, with less time searching and more time learning. Inmagic Presto avoids information silos and poorly organized content. It integrates internal and external information repositories and enables users to add value via social features, such as tagging, liking, commenting and rating. Powerful discovery options enable users to find critical information and content they cannot get via traditional search methods. Learn more about Inmagic Presto
Inmagic Presto makes it easy to connect people to critical information, with less time searching and more time learning. Inmagic Presto avoids information silos and poorly organized content. It integra...
  • Cataloguing/Categorisation
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Get the freedom to create your own stunning website exactly the way you want - for free.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you're creating a site for the first time or you're a pro, we've got you covered. Wix ADI builds you a unique site with professional text, images & more. Wix Editor gives you design freedom with advanced functionality & easy drag & drop. And with Wix Code, you can create state-of-the-art site & apps.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
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Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards....
  • Cataloguing/Categorisation
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Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful,...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
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  • Full Text Search
  • Content Management
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to de...
  • Cataloguing/Categorisation
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Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, fa...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
TalentLMS is the LMS built for training success. Easy to manage and a joy to use, teams embrace training from the very first click.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. On a mission to democratize training, TalentLMS already serves 70, 000+ teams worldwide.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage, t...
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Scale your service desk in an agile and cost-effective way, with built-in asset management & advanced automation.
SysAid provides an IT & enterprise service management solution that transforms IT agent productivity, drastically enhances the end-user experience and drives value across the organization. It's specifically designed to support digital transformation today, and as you grow. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises across 140 countries. Available in 42 languages as a cloud-based and on-premises solution. Get your free demo today! https://bit.ly/31rXM2f
SysAid provides an IT & enterprise service management solution that transforms IT agent productivity, drastically enhances the end-user experience and drives value across the organization. It's specifi...
  • Cataloguing/Categorisation
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  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
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The all-in-one knowledge and training app that makes it easy to train and grow your team. Get your business out of your brain today.
Trainual is a knowledge transfer and training platform where growing teams build the playbook for how they do what they do. With Trainual, every process, policy, and procedure for all the roles and responsibilities in your business are easily documented, organized, assignable, and searchable. The result is faster onboarding and training, more seamless delegation, consistent processes as you scale, increased accountability, and everybody stays in-the-know with your need-to-knows.
Trainual is a knowledge transfer and training platform where growing teams build the playbook for how they do what they do. With Trainual, every process, policy, and procedure for all the roles and res...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsen...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Knowledge engagement software enabling teams to access, collaborate across, and draw upon their organizations collective intelligence.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organizations collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Quip combines documents, spreadsheets, and chat in one organized experience.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines docum...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Help Scout is a web-based help desk designed for a great customer experience.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
SaaS platform that provides enterprise service management through automated routing, alerts, interaction tracking and more.
Vivantio is a leading enterprise service management platform that combines service-focused CRM capabilities, ESM principles, and measurable outcomes that empower organizations to improve service while reducing costs, achieving business goals and serving happier customers. Our story began in 2003, inspired by the desire to build a multi-tenant platform thats reliable, configurable and secure. Today, Vivantio is one of the most trusted service management SaaS providers for service teams.
Vivantio is a leading enterprise service management platform that combines service-focused CRM capabilities, ESM principles, and measurable outcomes that empower organizations to improve service while ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
MangoApps integrates intranet, communication, and training into a unified platform, bridging the gap between desk and deskless workers.
MangoApps is an integrated suite of workplace apps for mid-market companies. We bring intranet, communication, collaboration and training into a unified platform, bridging the gap between desk and deskless workers. This creates a central location with fast and seamless access to all the tools your employees need. With an intelligent employee platform at its core, MangoApps is designed for & serves organizations with 50-50,000 employees in a broad range of industries.
MangoApps is an integrated suite of workplace apps for mid-market companies. We bring intranet, communication, collaboration and training into a unified platform, bridging the gap between desk and desk...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly. In addition to our simple interface, we run on a modern design that is fully customizable, allowing for a very personal and dynamic online training environment. Of course, we deliver a host of features on top of an intuitive and sleek design. This includes the ability to upload any file type, build assessments, and run powerful reporting.
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly. In addition to our simple interface, we run on a modern design th...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Open-source digital workplace solution that helps you connect your teams, tools, and knowledge.
eXo Platform is an open-source digital workplace solution. eXo Platform helps you connect your employees, customers, and partners in real time through a digital collaboration platform. With eXo, you can organize, store, share and collaborate on your documents. eXo is a full-featured, standards-based, extensible tool, with an amazing design.
eXo Platform is an open-source digital workplace solution. eXo Platform helps you connect your employees, customers, and partners in real time through a digital collaboration platform. With eXo, you ca...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Cloud Based and On-Premises Document Management Software. Securely store and search documents. No 3rd party license needed.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for both iOS and Android users, enabling access when you are on the move. Features include multi level workflows, optical character recognition, custom metadata, full text search and more. Integrates with Microsoft Office (including Outlook) and with Gmail.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for bo...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Yext organizes a business's facts so it can provide official answers to consumer questions — wherever people search.
With a mission is to help businesses and organizations around the world deliver official answers everywhere people search, the Yext Search Experience Cloud platform puts businesses in control of their facts online. Starting on a brand's website, then extending across search engines, voice assistants, maps, apps, and chatbots, Yext helps its customers provide accurate, up-to-date, official answers to consumer questions across the entire search ecosystem.
With a mission is to help businesses and organizations around the world deliver official answers everywhere people search, the Yext Search Experience Cloud platform puts businesses in control of their ...
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management

Knowledge Management Software Buyers Guide

What is knowledge management software?

Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.

Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.

The benefits of knowledge management software

Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:

  • Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal. 
  • Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short. 
  • Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.

Typical features of knowledge management software

  • Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
  • Full text search: Search for specific keywords in entire documents, not just limited sections.
  • Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
  • Cataloging: Organize documents based on similar tags and keywords.
  • Collaboration: Work together on projects by sharing information with colleagues in real time.
  • Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
  • Discussion boards: Ask questions and share ideas via online forums or groups.
  • Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform. 
  • Text editor: Allow users to edit text from within the application via a built-in editor.

Considerations when purchasing knowledge management software

  • Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
  • Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
  • Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
  • Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time. 
  • Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.