---
description: Page 6 - Compare the best Help Desk Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 6 - Help Desk Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) > [Page 6](https://www.capterra.co.nz/directory/30008/help-desk/software?page=6)

# Help Desk Software

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> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

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## Products

1. [Cayzu](https://www.capterra.co.nz/software/134057/cayzu) — 5.0/5 (30 reviews) — Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently.
2. [elevio](https://www.capterra.co.nz/software/166667/elevio) — 4.6/5 (30 reviews) — Help Customers, Help themselves\! Elevio provides self-service support on-demand to your customers, when and where they need it.
3. [HelpSpace](https://www.capterra.co.nz/software/204466/helpspace) — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
4. [ALVAO Service Desk](https://www.capterra.co.nz/software/143589/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
5. [Helpshift](https://www.capterra.co.nz/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
6. [Kaseya BMS](https://www.capterra.co.nz/software/158273/kaseya-bms) — 4.1/5 (29 reviews) — Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets \& more time making clients happy
7. [ITM IT Asset Management](https://www.capterra.co.nz/software/148102/asset-management) — 5.0/5 (28 reviews) — Web-based Asset Management software that helps you monitor and manage assets in your organization.
8. [FocalScope](https://www.capterra.co.nz/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
9. [One to One Plus](https://www.capterra.co.nz/software/183067/one-to-one-plus) — 4.8/5 (28 reviews) — Built exclusively to serve K-12 Schools, One to One Plus helps integrate and streamline asset, 1:1, inventory and help desk management.
10. [Harmony](https://www.capterra.co.nz/software/1086559/Harmony) — 4.9/5 (28 reviews) — Enterprise Service Management That Runs Itself. Using AI agents that solve tickets and automate repetitive work.
11. [C-Desk](https://www.capterra.co.nz/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
12. [Summit](https://www.capterra.co.nz/software/146506/summit) — 4.4/5 (27 reviews) — SymphonyAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence.
13. [Xurrent](https://www.capterra.co.nz/software/146207/itrp) — 4.7/5 (27 reviews) — AI Service Desk with intelligence included. Summarize, route and resolve faster with a native virtual agent and automations that scale.
14. [Inserve](https://www.capterra.co.nz/software/203908/inserve) — 4.7/5 (27 reviews) — Inserve offer business software especially made for Managed Service Providers.
15. [LabiDesk](https://www.capterra.co.nz/software/207935/labidesk) — 4.3/5 (27 reviews) — LabiDesk help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat.
16. [Trengo](https://www.capterra.co.nz/software/177967/trengo) — 4.1/5 (26 reviews) — The customer service software unifies all messaging channels into one single view. Make customer communication easy.
17. [Total Contacts & HelpDesk](https://www.capterra.co.nz/software/127283/tele-support-helpdesk) — 4.3/5 (24 reviews) — Total Contacts \& HelpDesk Solution software for customer service tracking sales, opportunities, e-marketing, and support inquiries.
18. [Intelligent Service Management](https://www.capterra.co.nz/software/156351/cloud-service-management) — 4.4/5 (24 reviews) — ISM is an ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management
19. [UVdesk](https://www.capterra.co.nz/software/158346/uvdesk) — 4.4/5 (24 reviews) — Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
20. [VobeSoft](https://www.capterra.co.nz/software/182839/vobecustom) — 4.9/5 (23 reviews) — One clear 360-degree service overview. One platform for support, questions, and tickets to handle requests quickly and professionally.
21. [ITarian](https://www.capterra.co.nz/software/185768/itarain) — 3.8/5 (23 reviews) — Centralized IT management platform that includes remote monitoring, patch management, and more.
22. [SoftBCom Help Desk](https://www.capterra.co.nz/software/1031175/softbcom-help-desk) — 4.4/5 (23 reviews) — SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations.
23. [BlueSpice](https://www.capterra.co.nz/software/169097/bluespice-mediawiki) — 4.3/5 (22 reviews) — BlueSpice MediaWiki complements your customer service with an enterprise-level wiki to create the perfect helpdesk.
24. [Canfigure](https://www.capterra.co.nz/software/184941/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
25. [Rankmi](https://www.capterra.co.nz/software/196374/ninebox) — 4.5/5 (22 reviews) — The 360º "all in one" software for Human Capital management.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.nz/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.capterra.co.nz/software/127118/focalscope","@type":"ListItem"},{"name":"One to One Plus","position":9,"description":"Built exclusively to serve K-12 school systems, One to One Plus helps school systems of all sizes across the United States simplify, integrate and streamline asset, 1:1, inventory, and work order management processes.  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ITarian aims to help IT teams efficiently monitor, manage, and secure their technology environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8d859b2-c7bc-4d24-b459-ed6d4b0ffd91.png","url":"https://www.capterra.co.nz/software/185768/itarain","@type":"ListItem"},{"name":"SoftBCom Help Desk","position":22,"description":"SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations.\n- Ticketing: real-time processing of requests that require interaction between different specialists.\n- Process automation: handling digital and voice requests, creating event notifications, routing, categorizing, merging new messages with the original ticket.\n- Uniform request protocol: Everything under control. You can set and plan SLAs.\n- Online analytics: reports and graphica","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ae7de869-7190-4ede-97fb-845e2b1df22a.jpeg","url":"https://www.capterra.co.nz/software/1031175/softbcom-help-desk","@type":"ListItem"},{"name":"BlueSpice","position":23,"description":"BlueSpice complements your customer service with an enterprise-level wiki, providing a central hub for all relevant information related to your product. It brings together customers, technical teams, documentation teams, and partners in one unified platform, ensuring everyone has access to the most up-to-date knowledge.\n\nBlueSpice allows you to create a single point of information, where workflows, approval processes, and support for multilingual content are seamlessly integrated. This ensures that your helpdesk is not only efficient but also scalable, enabling smooth collaboration across departments and with external partners.\n\nWith BlueSpice, you can easily share existing expertise, define clear responsibilities, standardize workflows, and keep your documentation current. The software is secure, compliant with applicable standards, and fully adheres to EU GDPR. Developed and hosted in Germany, BlueSpice is the ultimate tool for building a robust, enterprise-level helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.capterra.co.nz/software/169097/bluespice-mediawiki","@type":"ListItem"},{"name":"Canfigure","position":24,"description":"Canfigure is your ultimate solution for IT Asset Management Software, revolutionizing the way organizations monitor, analyze, and optimize their digital assets.\n\nIn an increasingly technology-dependent world, Canfigure offers a robust and intuitive platform that simplifies the management of IT assets. With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness.\n\nAny business workflow can be supported using Canfigure's powerful admin tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.capterra.co.nz/software/184941/canfigure","@type":"ListItem"},{"name":"Rankmi","position":25,"description":"The #1 360º software in automation for Human Capital management in Latin America, which offers the most complete, robust and secure all-in-one platform on the continent.\n\nIt has developed solutions that cover each of the stages of the employee life cycle, from recruiting and hiring, organizational development, training, talent management, benefits and people management, among many processes that are key in companies. companies. It has a world-class expert support service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/207d6cb3-ef84-4661-b851-09e2fde64896.png","url":"https://www.capterra.co.nz/software/196374/ninebox","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/30008/help-desk/software?page=6#itemlist","numberOfItems":25}
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