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UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone te...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The sof...
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- Service Level Agreement (SLA) Management
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- Automated Routing
- IT Asset Management
Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month.
Salesforce Essentials makes it possible to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain. Essentials ensures that you spend less time in spreadsheets and more time selling by tracking your emails, calls and meetings to automatically keep customer records up-to-date without tedious data entry. Essentials also includes a ton of customer service productivity tools to help make every new customer a loyal one.
Salesforce Essentials makes it possible to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain. Essentials ensures th...
- Alerts / Escalation
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
The BOSS Solutions Suite is an award winning fully integrated Help Desk / ITSM solution available both on the Cloud and On-Premise.
The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates capabilities for ensuring a productive and efficient remote work experience including an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates capabilities for ensuring a produ...
- Alerts / Escalation
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting.
HappyFox is easy to setup and offers an intuitive interface.
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other a...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaborat...
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts.
Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts....
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Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time.
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat ...
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- Service Level Agreement (SLA) Management
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- Automated Routing
- IT Asset Management
Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules...
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- Service Level Agreement (SLA) Management
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Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of tic...
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Fully-managed service management suite that aids help desks in delivering fast, efficient service.
OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today.
OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL pro...
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- Service Level Agreement (SLA) Management
- Knowledge Base Management
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- IT Asset Management
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social me...
- Alerts / Escalation
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- Service Level Agreement (SLA) Management
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Your all-in-one helpdesk platform to scale customers' relationship
Build your Helpdesk platform through Crisp and start to help with your customers seamlessly.
With our help desk software, Crisp lets your customers find their answers by theirselves and makes things simple for busy businesses.
Through a wide range of features, we simplify the way you help your customers to reach their goals by automating a lot of stuff.
Build your Helpdesk platform through Crisp and start to help with your customers seamlessly.
With our help desk software, Crisp lets your customers find their answers by theirselves and makes things si...
- Alerts / Escalation
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- Service Level Agreement (SLA) Management
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Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc....
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Finally a customer support solution that focuses on what really matters - Time
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution.
Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses.
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution.
Organizations are able to track customer service issues, capture...
- Alerts / Escalation
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
An open sourced CRM system, featuring customized solutions with a wide range of configuration tools and user-friendly interface.
YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the costs of expensive licenses towards custom built systems tailored exactly to your specifications.
In 2017, YetiForce was named #1 Most Affordable CRM Software in Capterra's ranking. There were more than 500 different CRM applications listed, but YetiForce was chosen as the Number 1.
YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the cost...
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- Service Level Agreement (SLA) Management
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Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:...
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ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain.
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials today.
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everythin...
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Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Customer support tickets matched with order data from everywhere you sell - unified into a simple system your team will love
eDesk gathers customer interactions from your website, marketplaces and all your social channels into a simple dashboard that your team will love. Spread the customer support load equally among your team, or automatically assign queries to those best suited to solving the issue. With order, product and delivery data to hand, use snippets and pre-built templates to send fast, personalized replies. For common questions eDesk's A.I. will suggest your response so you can answer in just one click.
eDesk gathers customer interactions from your website, marketplaces and all your social channels into a simple dashboard that your team will love. Spread the customer support load equally among your te...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
The simplest issue tracking and task management software for teams from 2 to 200. Manage projects and customers all in one place!
The simplest issue tracking and task management software for teams from 2 to 200. Track tasks within your company or for your external clients and/or customers. DoneDone is loved by software teams, marketing teams, professional service firms, hiring managers, and customer support teams.
Track bugs.
Track tasks.
Track projects.
Track job applicants.
Track client activities.
Track tech support requests.
Track customer service inquiries.
Manage projects and customers all in one place!
The simplest issue tracking and task management software for teams from 2 to 200. Track tasks within your company or for your external clients and/or customers. DoneDone is loved by software teams, mar...
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- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create w...
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- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
An open source customer support system that organizes, manages and archives incoming support requests.
An open source customer support system that organizes, manages and archives incoming support requests.
An open source customer support system that organizes, manages and archives incoming support requests....
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- Service Level Agreement (SLA) Management
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Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support...
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- Service Level Agreement (SLA) Management
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AI powered help desk software.
Tired of answering "What's the WiFi password?" Spoke auto-resolves more than 40% of requests using AI, and the more you use Spoke, the smarter the machine learning gets. When you don't need to worry about answering the same FAQ over and over again, you and your team can focus on more important tasks. Spoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, operations, and office management.
Tired of answering "What's the WiFi password?" Spoke auto-resolves more than 40% of requests using AI, and the more you use Spoke, the smarter the machine learning gets. When you don't need to worry ab...
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- Service Level Agreement (SLA) Management
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End users can submit requests for service, search for solutions, and view the status of their open incidents.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) wi...
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- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API and app development framework.
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal wi...
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- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
From start ups to Enterprise companies, over 20,000 customers trust Cayzu's web based platform with their customer support needs.
Cayzu keeps your team together and looking like the heroes they are. Get all the modern features you'd expect from a best-of-breed ticketing and help desk solution, only we make them easier to use. We've created integrations with popular software so you don't have to worry about lost or duplicate efforts. Automate processes, communicate wherever your customers are, customize the experience, reporting on feedback and key metrics. We fit perfect for teams with 10-50 agents. Try for free today!
Cayzu keeps your team together and looking like the heroes they are. Get all the modern features you'd expect from a best-of-breed ticketing and help desk solution, only we make them easier to use. We'...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Customer Support, IT Service Management, Governance and Risk Compliance.
We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days.
A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organi...
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- Real-time Chat
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- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
A powerful help desk ticketing with idea management system. Pricing starts at $15/month.
A powerful help desk ticketing system. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily.
A powerful help desk ticketing system. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily....
- Alerts / Escalation
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Built exclusively to serve K-12 Schools, One to One Plus helps integrate and streamline asset, 1:1, inventory and help desk management.
Built exclusively to serve K-12 school systems, One to One Plus helps school systems of all sizes across the United States simplify, integrate and streamline asset, 1:1, inventory, and work order management processes. Our extensive list of features includes: Asset Management, Asset Assignment, Student, Staff, and Location Profiles, Inventory Management, Help Desk Management, Invoicing plus much more.
Built exclusively to serve K-12 school systems, One to One Plus helps school systems of all sizes across the United States simplify, integrate and streamline asset, 1:1, inventory, and work order manag...
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Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation.
1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..
2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..
3. Knowledge base.
4. Photo gallery
5. notice board
6. Log book
7. Active directory
8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation.
1. service request management (Not only for IT but for all departments) so service category can be assigne...
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Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American ...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channe...
- Alerts / Escalation
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports.
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced fea...
- Alerts / Escalation
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently.
The collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently.
The collabor...
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Total Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with Act! CRM
Total Supportt HelpDesk is software for companies who take calls and emails for customer service or helpdesk support and want to track issues from inception to resolution. With over 900 installations in nearly 35 different countries, HelpDesk is versatile, powerful, easy to use, and extremely price-conscious. Built in Email supporting SSL for POP, iMAP and GMail.
Total Supportt HelpDesk is software for companies who take calls and emails for customer service or helpdesk support and want to track issues from inception to resolution. With over 900 installations i...
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- Service Level Agreement (SLA) Management
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- IT Asset Management
Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences.
Kustomer is the omnichannel SaaS help desk platform reimagining enterprise customer service to deliver standout experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Kustomer is the omnichannel SaaS help desk platform reimagining enterprise customer service to deliver standout experiences. Built with intelligent automation, Kustomer scales to meet the needs of any ...
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
World's 1st Google Powered Cloud Call Center
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the we...
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- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
Cross-channel solution that covers contact center, web, and social aspects of customer service experience....
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets & more time making clients happy
Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial!
Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
A unified help desk solution, putting all support channels under one platform, to increase agent efficiency and customer satisfaction.
Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent's time is spent only on what's actually needed: delivering spot-on answers and increasing customer satisfaction. All support channels working together to give insight into the most common customer pain points to build a better product and guarantee customer retention.
Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent's time is spent only on what's actual...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more....
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
The Apple MAC of help desk.
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants.
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer sat...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
The next generation of PSA tool. Complete professional services automation package for software and services businesses.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify and Magento stores.
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Magento stores.
See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click.
Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you.
Get a demo today to see how it works.
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Magento stores.
See customer support requests from email, live chat, phone, and social media in one place. Edit/ref...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Help Desk software to communicate efficient with their clients via different communication channels in one central place.
Trengo is Help Desk software that increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.
Receive messages from Email, Facebook Messenger, WhatsApp, SMS, voice, live chat and many more in one central place.
Trengo is Help Desk software that increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.
Receive messages from Email, Face...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Extend the power of the SCSM Console with the Cireson Web Portal. Manage incidents, service requests, and changes on the fly.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed with or without a desktop in sight.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analys...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications.
Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Best value on the market by combining all the tools into a single intuitive platform.
A customer management suite that is built for customer support people, by customer support people. We simplified the way organizations like you manage customers and by combining all the tools you need into one single platform; we make your life easier, your team leaner, more insightful and give your customers a unified experience which is why Fortune 500 companies like 3M chose us to manage their customers. After all, once you get your valued customers, its our job to ensure you keep them.
A customer management suite that is built for customer support people, by customer support people. We simplified the way organizations like you manage customers and by combining all the tools you need ...
- Alerts / Escalation
- Real-time Chat
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
- IT Asset Management
Help Desk Software Buyers Guide
Table of Contents
What is help desk software?
Help desk software lets organizations respond to users more efficiently. These systems help answer technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support.
By integrating these elements, help desk software improves customer service departments' ability to provide fast and effective support to employees, end users, and customers. Help desk system also facilitates the flow of new information from users, contributing to an organization's existing knowledge base. Help desk software is also known as IT ticketing systems.
The benefits of help desk software
- Increase customer satisfaction. High satisfaction leads to a better overall product, increased customer loyalty and retention, and more revenue. One of the key ways to achieve customer satisfaction is improving your overall customer service experience. Help desk system helps ensure that customers receive focused, tailored support and that their issues don't fall through the cracks.
- Improve employee productivity. When used as an internal IT support tool, help desk system can ensure more uptime for in-house technology systems and help your IT team better track and manage incoming requests for help. Research shows that help desk systems impact ticket resolution time, agent productivity, and agent job satisfaction.
Typical features of help desk software
- Knowledge base management: A searchable repository of common questions/issues and previously resolved problems that can be publicly available to customers or reserved for internal use.
- Ticket/issue tracking: Tracks interactions and automates the issue resolution process.
- Alerts/escalation: Automated email or SMS alerts ensure urgent issues are communicated promptly, while escalation allows reps to advance issues to managers.
- Self service portal: Allows customers and employees to track their own tickets, solve issues themselves via the knowledge base, and communicate with service agents.
- Service level agreement (SLA) management: Creates, tracks, and applies the correct service level agreement to the right customer or site.
Capterra's help desk software directory lets you filter by feature(s) to only view options that meet your business needs, which can help you narrow your software shortlist.
Considerations when purchasing help desk software
- Integration with existing customer tools. If your company already has a customer relationship management (CRM) system in place, make sure any help desk system you consider is compatible with that system. If the systems can't integrate, not only will you duplicate effort, but you may also lose data when toggling between systems.
- Try before you buy. As with any software purchase, take advantage of trial periods and free training before making a monetary commitment. Many help desk packages are entirely cloud-based, allowing an easier test drive.
- Be realistic about your budget and the total cost of ownership. As far as business software goes, help desk software is not particularly expensive (comparatively speaking). But don't let that lull you into thinking it's cheaper than it is. Our research found that help desk software buyers actually spent $1,200 more on average in a year than they expected. Be sure to research the total cost of ownership before committing to any system.
Relevant help desk software trends
A large portion of the changes and advances happening within the customer service and support industries are related to help desk software. Here are some help desk technology trends to understand to future proof your purchase:
- Conversational user interface and help desk chatbots. Alexa and Siri have popularized the idea of a conversational user interface - using your voice and natural language to control a computer or retrieve information from one. While customer service teams are already experimenting with chatbots and other time-saving tools, expect to see more support for voice-based UIs that help customers solve their own issues and access knowledge base resources. According to our research, 68% of small and midsize businesses (SMBs) are using or plan to use conversational user interfaces within the next one to two years.
- AI and "anticipatory customer service." AI and machine learning are hot topics in just about every industry right now, and have some intriguing applications in the help desk technology realm. As an example, machine learning algorithms trained on customer data and service tickets could enable anticipatory customer service, letting you resolve a customer's issues before they even know there are any. According to a Capterra research, 53% of SMBs are using or plan to use AI technology within the next one to two years.