---
description: Compare the best Help Desk Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Help Desk Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

# Help Desk Software

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> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

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## Products

1. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
2. [ManageEngine ServiceDesk Plus](https://www.capterra.co.nz/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
3. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4094 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
4. [HaloITSM](https://www.capterra.co.nz/software/200140/haloitsm) — 4.7/5 (44 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
5. [Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.6/5 (803 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
6. [HubSpot Service Hub](https://www.capterra.co.nz/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
7. [Remote Monitoring and Management](https://www.capterra.co.nz/software/144309/atera) — 4.5/5 (461 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
8. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3487 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
9. [Vision Helpdesk](https://www.capterra.co.nz/software/102230/vision-helpdesk) — 4.6/5 (49 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
10. [TeamViewer ONE](https://www.capterra.co.nz/software/122252/teamviewer) — 4.6/5 (11642 reviews) — Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.
11. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5318 reviews) — Connecteam is one app for all your business management needs, like team scheduling, time tracking, task management, and communication.
12. [NetSuite](https://www.capterra.co.nz/software/135757/netsuite) — 4.2/5 (2080 reviews) — NetSuite is the AI-powered cloud ERP that unifies financials and operations to help businesses grow and scale.
13. [BeyondTrust Remote Support](https://www.capterra.co.nz/software/86962/bomgar) — 4.6/5 (2011 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
14. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
15. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
16. [Appy Pie](https://www.capterra.co.nz/software/140928/appy-pie) — 4.6/5 (1394 reviews) — Cloud-based, no-code platform for building native iOS and Android apps, websites, chatbots, and automated workflows using.
17. [Odoo](https://www.capterra.co.nz/software/135618/odoo) — 4.2/5 (1334 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
18. [Fin](https://www.capterra.co.nz/software/1077853/Fin) — 4.5/5 (1153 reviews) — Fin is an AI Agent that helps CX teams deliver instant, accurate, \& personalized experiences on any channel.
19. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 \#1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.
20. [EngageBay CRM](https://www.capterra.co.nz/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
21. [TeamSupport](https://www.capterra.co.nz/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
22. [Salesforce Service Cloud](https://www.capterra.co.nz/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
23. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
24. [ISL Light](https://www.capterra.co.nz/software/146892/isl-light) — 4.7/5 (779 reviews) — Remote desktop \& support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud.
25. [Apptivo](https://www.capterra.co.nz/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.

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## Related Categories

- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.nz/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30008/help-desk/software)
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Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96ec7354-2381-41f5-acf5-2d4b7ca212aa.png","url":"https://www.capterra.co.nz/software/86962/bomgar","@type":"ListItem"},{"name":"LiveAgent","position":14,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.co.nz/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":15,"description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.nz/software/62194/livechat","@type":"ListItem"},{"name":"Appy Pie","position":16,"description":"Appy Pie is a cloud-based, no-code platform that lets individuals and businesses build native mobile apps, websites, and automated workflows without writing any code. Users can create and publish apps for iOS and Android, design websites, and connect third-party tools through a drag-and-drop interface.\n\nAppy Pie supports a wide range of use cases, including appointment booking, push notifications, e-commerce, and customer engagement. Businesses use it to launch digital products quickly without hiring developers.\n\nThe platform includes AI-assisted design tools, app monetization options, real-time analytics, and integrations with hundreds of popular services. Appy Pie is well suited for small businesses, startups, freelancers, and enterprise teams across industries such as retail, hospitality, education, and healthcare.","image":"https://images.g2crowd.com/uploads/product/image/96fae132e4a773aa4499b9e81dfe20ae/appy-pie.png","url":"https://www.capterra.co.nz/software/140928/appy-pie","@type":"ListItem"},{"name":"Odoo","position":17,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.co.nz/software/135618/odoo","@type":"ListItem"},{"name":"Fin","position":18,"description":"Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel – including chat, email, voice, SMS, social, and more – in over 45 languages. It works across the entire customer journey, from\n\nIt is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues.\n\nFin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in.\n\nIt runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/975bf4a5-19a6-4c38-bb6d-cfe351cb8d43.png","url":"https://www.capterra.co.nz/software/1077853/Fin","@type":"ListItem"},{"name":"Bitrix24","position":19,"description":"Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.co.nz/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":20,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.nz/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":21,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.co.nz/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":22,"description":"Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.nz/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":23,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.nz/software/138769/jira-service-management","@type":"ListItem"},{"name":"ISL Light","position":24,"description":"ISL Online is a remote desktop and support software for IT teams, MSPs, and enterprises. It enables secure attended and unattended remote access to Windows, Mac, Linux, and mobile devices without needing VPN access or firewall changes. IT teams use ISL Online for help desk support, remote troubleshooting, and managing distributed devices. Security includes AES 256-bit end-to-end encryption, ISO/IEC 27001 certification, 2FA, SSO, audit logs, and session recording. Unlike many remote access tools, ISL Online offers flexible deployment options: cloud (SaaS), self-hosted (on-premise), and Managed Private Cloud (MCP) for organizations requiring full data control. ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Microsoft Intune, and more. A full API is available for custom workflows. ISL Online offers tiered plans. Select plans include unlimited users and managed devices. Free trial available, no credit card required.","image":"https://images.g2crowd.com/uploads/vendor/image/57618/396b3012f54830cc64559ea9d9ca55eb.jpeg","url":"https://www.capterra.co.nz/software/146892/isl-light","@type":"ListItem"},{"name":"Apptivo","position":25,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.co.nz/software/1011835/apptivo","@type":"ListItem"}],"numberOfItems":25}
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