---
description: Discover and compare Free Help Desk Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Help Desk Software - Capterra NZ 2026
---

Breadcrumb: [Home](/) > [Free Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) > [Page 5](https://www.capterra.co.nz/directory/30008/help-desk/software?page=5)

# Help Desk Software

Canonical: https://www.capterra.co.nz/directory/30008/help-desk/software

Page: 5 / 5\
Prev: [Previous page](https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=4)

> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

-----

## Products

1. [Infraon Helpdesk](https://www.capterra.co.nz/software/1049744/infraon-helpdesk) (0 reviews) — Infraon Helpdesk offers a fully integrated platform to manage support tickets and increase customer satisfaction – anytime, anywhere.
2. [ClearFeed](https://www.capterra.co.nz/software/1053315/clearfeed) (0 reviews) — ClearFeed is a conversational support platform for Slack-first teams.
3. [Issuebear](https://www.capterra.co.nz/software/1070157/Issuebear) (0 reviews) — Issuebear is the B2B service desk simplified. Learn more about your clients and provide better support. No complex training required.
4. [ReplyDesk](https://www.capterra.co.nz/software/1072208/ReplyDesk) (0 reviews) — A multichannel ecommerce helpdesk that unifies customer interactions and order data from multiple channels into one simple platform.
5. [HelpDesk Pro](https://www.capterra.co.nz/software/1077292/HelpDesk-Pro) (0 reviews) — HelpDesk Pro is free help desk software with smart ticketing, technician tools, and analytics to enhance customer support.
6. [Wokay](https://www.capterra.co.nz/software/1081996/Wokay) (0 reviews) — Wokay turns conversations into actionable tasks, helping teams manage internal requests, track work, and resolve issues faster in one w
7. [HelpLane](https://www.capterra.co.nz/software/1082498/HelpLane) (0 reviews) — HelpLane is a customer support software that provides a unified inbox, automation, and self-service tools for personalized assistance.
8. [Relay](https://www.capterra.co.nz/software/1086115/Relay) (0 reviews) — AI-native help desk software with smart ticket routing, multi-channel inbox, knowledge base, workflow automation, and analytics for sma
9. [Desk.Help](https://www.capterra.co.nz/software/1087409/Desk-Help) (0 reviews) — Desk.Help is an AI-powered customer support software that creates FAQs, documentation, and chatbots to deliver instant assistance.

-----

Page: 5 / 5\
Prev: [Previous page](https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=4)

## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.co.nz/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.nz/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.nz/","@id":"https://www.capterra.co.nz/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.nz/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Help Desk Software","description":"Discover and compare Free Help Desk Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.","url":"https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=5","about":{"@id":"https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=5#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=5#breadcrumblist"},"@id":"https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=5#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","mainEntity":{"@id":"https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=5#itemlist"},"publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"@id":"https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=5#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Free Help Desk Software","position":2,"item":"https://www.capterra.co.nz/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Page 5","position":3,"item":"https://www.capterra.co.nz/directory/30008/help-desk/software?page=5","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Free Help Desk Software - Capterra NZ 2026","@context":"https://schema.org","@id":"https://www.capterra.co.nz/directory/30008/help-desk/pricing/free/software?page=5#itemlist","@type":"ItemList","itemListElement":[{"name":"Infraon Helpdesk","position":1,"description":"Infraon Helpdesk is a SaaS-based ticket management platform that empowers agents and business teams to collaborate, providing personalized customer support journeys. Leverage a wide range of features, including integrated field support, email-to-ticket conversion, ticket creation via WhatsApp, Slack, or chatbots, and self-service portals, to exceed your helpdesk goals. Use prebuilt AI-driven workflows with ML/NLP algorithms to accelerate resolutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/668b36f8-a7ae-4c70-8ccd-fb4ab2b2ae60.png","url":"https://www.capterra.co.nz/software/1049744/infraon-helpdesk","@type":"ListItem"},{"name":"ClearFeed","position":2,"description":"ClearFeed is a support platform purpose built for Slack based support. Our platform converts conversations from multiple slack channels into a single shared queue of requests, using which customer facing teams can assign issues to each other, respond within SLAs and dive into detailed service level metrics. \n\nClearFeed also allows the ability to convert customer conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools - Zendesk, Freshdesk and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd87a27c-5002-4dbc-b92f-fca9efac0b2b.jpeg","url":"https://www.capterra.co.nz/software/1053315/clearfeed","@type":"ListItem"},{"name":"Issuebear","position":3,"description":"Issuebear is the service desk simplified for B2B support. With ticket management, client management, knowledge base, automation, reporting and more.\n\nUnlike most service desk software which is designed for B2C, our client focussed B2B platform allows your users to log in to your support hub and see all their tickets and your responses. Our client focussed design means you can do per-client SLAs, prioritisation rules, notes and visualise client health.\n\nWe don’t lock basic functionality behind higher price tiers. Try us out today and see how we can help you help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1d808dd9-6bb8-489a-aebf-e763a4200bae.png","url":"https://www.capterra.co.nz/software/1070157/Issuebear","@type":"ListItem"},{"name":"ReplyDesk","position":4,"description":"ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. \n\nReplyDesk also includes a variety of smart help desk tools and automated help desk features like SLA timers, AI-generated responses and ticket summaries, automatic ticket routing, and more, making it easier for sellers to manage both their multi-channel customer tickets and their service agent teams. Finally, ReplyDesk has an integrated multichannel order management platform, so sellers can manage both customer orders and communications from multiple channels from one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4761c2a7-c308-4b86-89a7-ce97ddfcb5d7.jpeg","url":"https://www.capterra.co.nz/software/1072208/ReplyDesk","@type":"ListItem"},{"name":"HelpDesk Pro","position":5,"description":"HelpDesk Pro is a free, comprehensive help desk software designed to streamline customer support for businesses of all sizes. Its smart ticketing system centralizes and organizes service requests, ensuring efficient tracking and resolution. Technician management features optimize task allocation based on skills, location, and availability, improving response times.\n\nThe platform offers advanced analytics with customizable dashboards for real-time insights, enabling data-driven decisions to enhance customer satisfaction. A mobile app allows technicians to update job statuses, capture signatures, and access information on the go. AI automation predicts issues and optimizes scheduling for greater efficiency.\n\nHelpDesk Pro integrates seamlessly with CRM, accounting, and other systems, creating a unified workflow and reducing manual tasks. As a no-cost solution, it empowers businesses to elevate their customer support without significant financial investment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8700cf3-4c3d-4d4f-bcfb-13e98c5146c7.png","url":"https://www.capterra.co.nz/software/1077292/HelpDesk-Pro","@type":"ListItem"},{"name":"Wokay","position":6,"description":"Wokay helps SMBs streamline internal support and employee requests by unifying team chat and task-based ticket handling in one platform. While not a traditional external help desk, Wokay excels at internal help desk workflows, converting messages into tasks, assigning owners, tracking resolution progress, and keeping request history organized.\n\nTeams can manage HR queries, IT requests, admin tasks, project bottlenecks, and cross-department communication with full visibility. The built-in intranet stores SOPs, guides, and internal documentation so employees can self-serve answers and reduce repetitive questions. With mobile apps and cross-platform access, internal support teams stay responsive and aligned. Wokay improves speed, accountability","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42c16bf4-b31b-417a-ba38-3f57e4c9b574.png","url":"https://www.capterra.co.nz/software/1081996/Wokay","@type":"ListItem"},{"name":"HelpLane","position":7,"description":"HelpLane is an AI-powered customer support platform that boosts service efficiency with a unified inbox system. It consolidates communication channels like email, WhatsApp, SMS, Facebook Messenger, and web chat into one interface for streamlined management. The platform offers context-aware reply suggestions, allowing agents to efficiently handle routine inquiries and focus on complex issues. HelpLane features workflow automation to assign tasks, send follow-ups, and trigger actions automatically. It supports multi-brand management, enabling support for multiple businesses from a single dashboard with individualized workflows and centralized reporting. The platform integrates with tools like Slack, HubSpot, and Jira, and provides API access for custom integrations. By combining automation, intelligent routing, and omnichannel support, HelpLane enhances customer service operations for efficient communication management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bf7b98c5-cd00-4896-801e-02e8ded9cab0.jpg","url":"https://www.capterra.co.nz/software/1082498/HelpLane","@type":"ListItem"},{"name":"Relay","position":8,"description":"Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows. Features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles and history, multi-channel communication tracking, a self-service knowleThe platform offers a unified inbox consolidating voice, SMS, and email into one view, enabling teams to access complete interaction histories. Real-time collaboration tools prevent duplicate work by showing who is viewing tickets.\nRelay automates workflows with event-based and time-based triggers and provides a self-service knowledge base for customers. Analytics dashboards offer performance insights, while SLA tools track response time goals.\nIntegrating with apps like Stripe, Shopify, and Slack, Relay centralizes customer data. Built on Next.js, it includes security features such as audit logs and row-level security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/54343304-bb74-42ef-b4ed-4e33f6bdd87b.png","url":"https://www.capterra.co.nz/software/1086115/Relay","@type":"ListItem"},{"name":"Desk.Help","position":9,"description":"Desk.Help is an AI-powered customer support software that automates help center content creation and management. It scans websites to analyze content and generates FAQs, documentation, guides, and glossaries. An AI chatbot uses these materials to provide customer support.\n\nThe platform offers customizable branding for help centers, enabling businesses to align with their visual identity. Support content can be hosted on a custom domain or embedded into websites, with options to display full help centers or specific sections like FAQs. A screenshare feature facilitates troubleshooting between support teams and customers. Analytics tools track ticket stats and chat interactions to identify common issues. Support materials are organized into a searchable knowledge base, allowing customers to browse FAQs, documentation, video guides, and glossaries. Contact forms enable customers to request further assistance when needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39385e0f-6323-4df0-9e5d-9a437bc2121d.jpg","url":"https://www.capterra.co.nz/software/1087409/Desk-Help","@type":"ListItem"}],"numberOfItems":9}
</script>