---
description: Page 5 - Compare the best Call Centre Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 5 - Call Centre Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) > [Page 5](https://www.capterra.co.nz/directory/30007/call-center/software?page=5)

# Call Centre Software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [Quiq](https://www.capterra.co.nz/software/166780/quiq-messaging) — 4.5/5 (37 reviews) — Resolve issues faster and more accurately across multiple channels. Drive efficiency, without sacrificing customer satisfaction,
2. [Channels](https://www.capterra.co.nz/software/141537/crazy-call) — 4.8/5 (36 reviews) — Channels is a data-driven Call Center Software with free Web calls for you and your customers along with multiple other features.
3. [User.com](https://www.capterra.co.nz/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
4. [VirtualPBX](https://www.capterra.co.nz/software/149117/business-voip) — 4.7/5 (36 reviews) — VirtualPBX Contact Center: Elevate service with custom routing, real-time monitoring, CRM integration, and 99.999% reliability.
5. [ClearTouch Operator](https://www.capterra.co.nz/software/210685/cleartouch-operator) — 4.6/5 (36 reviews) — Boost agent productivity and deliver a seamless omnichannel support with ClearTouch’s cloud call center platform
6. [Freshcaller](https://www.capterra.co.nz/software/165078/freshcaller) — 4.0/5 (35 reviews) — Freshcaller is a call center software solution for businesses of all sizes. It offers phone numbers in 90+ countries.
7. [Telzio](https://www.capterra.co.nz/software/162167/telzio) — 4.5/5 (34 reviews) — Telzio enables efficient call handling, in-depth analytics, and global phone number management for a seamless call center service.
8. [Aloware](https://www.capterra.co.nz/software/179188/aloware) — 4.1/5 (34 reviews) — An all-in-one software solution for sales teams. Aloware offers automatic dialing, seamless CRM integrations, and workflow automations
9. [MaxContact](https://www.capterra.co.nz/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
10. [LiveVox](https://www.capterra.co.nz/software/81432/livevox) — 4.7/5 (32 reviews) — LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution
11. [Oracle B2C Service](https://www.capterra.co.nz/software/136659/oracle-right-now) — 4.5/5 (32 reviews) — Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
12. [CloudAgent](https://www.capterra.co.nz/software/149038/cloudagent) — 4.5/5 (32 reviews) — Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO.
13. [Callture](https://www.capterra.co.nz/software/177646/callture-connect) — 4.8/5 (32 reviews) — Phone services that helps businesses using call transfers, 3 way calling, call routing, call screening, music-on-hold, and more.
14. [ServiceOS](https://www.capterra.co.nz/software/206867/serviceos) — 5.0/5 (32 reviews) — ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings
15. [NUACOM](https://www.capterra.co.nz/software/161267/nuacom) — 4.8/5 (30 reviews) — Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business.
16. [Voiso](https://www.capterra.co.nz/software/203121/voiso) — 4.7/5 (30 reviews) — A simply powerful AI-driven contact center software. Every interaction, a human connection.
17. [IFS Cloud](https://www.capterra.co.nz/software/1002932/ifs-manufacturing) — 3.9/5 (30 reviews) — A composable enterprise application delivering ERP, FSM and EAM capabilities on a single platform with IFS.ai as the backbone.
18. [Helpshift](https://www.capterra.co.nz/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
19. [eTollFree](https://www.capterra.co.nz/software/160687/etollfree-predictive-dialer) — 4.6/5 (29 reviews) — Predictive Dialer With Integrated Web-Phone and Call-Center Solutions.
20. [MAXvoice](https://www.capterra.co.nz/software/194173/maxvoice) — 4.9/5 (29 reviews) — MAXcallcommand is priced monthly per queue/agent/supervisor and typically costs 70% less than premised-based systems.
21. [FocalScope](https://www.capterra.co.nz/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
22. [QueueMetrics](https://www.capterra.co.nz/software/151411/queuemetrics) — 4.7/5 (27 reviews) — Call center solution that allows businesses to monitor calls, track agent productivity and quality, and generate reports.
23. [Dialer360](https://www.capterra.co.nz/software/159373/dialer360) — 4.7/5 (27 reviews) — A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more.
24. [VCC Live](https://www.capterra.co.nz/software/167993/vcc-live) — 4.7/5 (27 reviews) — Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports.
25. [CallFire](https://www.capterra.co.nz/software/106571/callfire-cloud-call-center) — 4.3/5 (26 reviews) — Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads\!

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.nz/directory)

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IFS.ai combines simulation, optimization and anomaly detection to drive the efficiency of your people, assets, and workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/144fd600-90c2-4a83-980e-30734a432142.png","url":"https://www.capterra.co.nz/software/1002932/ifs-manufacturing","@type":"ListItem"},{"name":"Helpshift","position":18,"description":"Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience. \n\nWith Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages. \n\nWe prioritize long-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.capterra.co.nz/software/150923/helpshift","@type":"ListItem"},{"name":"eTollFree","position":19,"description":"eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. 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Vantage is ready to empower you to move forward even in the midst of today's business restrictions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd3d7bb1-a2f6-434e-858b-935cb86371ab.png","url":"https://www.capterra.co.nz/software/194173/maxvoice","@type":"ListItem"},{"name":"FocalScope","position":21,"description":"Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.capterra.co.nz/software/127118/focalscope","@type":"ListItem"},{"name":"QueueMetrics","position":22,"description":"QueueMetrics is a comprehensive call center monitoring software designed to enhance contact center operations. \n\nKey features include:​\n\n- Real-time monitoring of calls and agent status.\n200+ metrics for productivity, handling time, and quality\n\n- Customizable wallboards displaying key KPIs\n\n- Agent interface with messaging, CRM, WebRTC softphone, and QA tools\n\n- Flexible deployment (cloud or on-premise).\n\n- Custom Reports to generate tailored reports that focus on specific metrics relevant to your business needs. ​\n\n- Automated reporting with scheduled email delivery\n\n- Multi-language interface for global teams","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/086bd90e-4e08-4ce6-b2ce-aa3eea5b3bf1.png","url":"https://www.capterra.co.nz/software/151411/queuemetrics","@type":"ListItem"},{"name":"Dialer360","position":23,"description":"Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, , Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eac12ec4-c130-4e11-b933-cc7b2864f70e.png","url":"https://www.capterra.co.nz/software/159373/dialer360","@type":"ListItem"},{"name":"VCC Live","position":24,"description":"VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d71b9827-287f-4a38-ad6a-9f32f7935ce6.png","url":"https://www.capterra.co.nz/software/167993/vcc-live","@type":"ListItem"},{"name":"CallFire","position":25,"description":"Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6a7c534-7040-4b21-907e-3e6b0798369e.png","url":"https://www.capterra.co.nz/software/106571/callfire-cloud-call-center","@type":"ListItem"}],"numberOfItems":25}
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