---
description: Page 18 - Compare the best Call Centre Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 18 - Call Centre Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) > [Page 18](https://www.capterra.co.nz/directory/30007/call-center/software?page=18)

# Call Centre Software

Canonical: https://www.capterra.co.nz/directory/30007/call-center/software

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Next: [Next page](https://www.capterra.co.nz/directory/30007/call-center/software?page=19)

> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [3C Plus](https://www.capterra.co.nz/software/219652/3c-plus) (0 reviews) — A complete tool for you to sell, serve, collect, and optimize your time and money.
2. [Video Call Center](https://www.capterra.co.nz/software/1013368/video-call-center) (0 reviews) — Video-based customer service platform that helps businesses in the financial sector, healthcare, utilities and HR connect with clients.
3. [NovelVox Unified Agent Desktop](https://www.capterra.co.nz/software/1013067/novelvox-unified-agent-desktop) (0 reviews) — The Integrated Contact Center Agent Desktop Optimized to Adapt to Your Specific Business Needs.
4. [Operata](https://www.capterra.co.nz/software/1018049/operata) (0 reviews) — Service monitoring \& assurance for cloud contact centers
5. [Antelope Systems](https://www.capterra.co.nz/software/1018300/antelope-systems) (0 reviews) — Antelope offer CRM solutions, unique lead management tools, Ninja, Financials, KYC, Communication, and PSP integrations all in one.
6. [Cloud Call Center Solution](https://www.capterra.co.nz/software/1018436/call-center-software) (0 reviews) — Office24by7 Cloud Call Center offers unlimited users, multichannel engagement, smart IVR, advanced dialers, and real-time analytics.
7. [Fusion Connect CCaaS](https://www.capterra.co.nz/software/1019532/fusion-connect-ccaas) (0 reviews) — Deliver a superior customer experience across communication channels, with a complete, hosted Contact Center solution.
8. [Vaani](https://www.capterra.co.nz/software/1021033/vaani) (0 reviews) — VAANI is a contact center solution that offers an omnicahnnel dialer platform for enhanced CX and sales engagement.
9. [AI-Powered Voice Assistants](https://www.capterra.co.nz/software/1022526/enterprise-voice-ai-assistants) (0 reviews) — AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences.
10. [Senju/SM](https://www.capterra.co.nz/software/1025581/senjusm) (0 reviews) — Customer service management platform to coordinate knowledge bases, teams, and departments for streamlining customer service responses.
11. [GoodCall](https://www.capterra.co.nz/software/1025970/goodcall) (0 reviews) — Cloud-based computer telephony integration (CTI) service, providing Japan-based organizations telephone operations optimization.
12. [HGS Agent X](https://www.capterra.co.nz/software/1027413/hgs-agent-x) (0 reviews) — Leverage artificial intelligence (AI) and real-time insights to automate workflows, improve agent productivity \& enhance CX. Know more.
13. [Expertflow Contact Center](https://www.capterra.co.nz/software/1029736/expertflow-contact-center) (0 reviews) — Customer care for voice, video, chat(web,sms,FB,WhatsApp..), email. IVR with CRM \& AI integration (bots, biometrics, customer journey)
14. [Fastcall](https://www.capterra.co.nz/software/1029994/fastcall) (0 reviews) — Fastcall is a Salesforce CTI solution that helps Salesforce users manage inbound and outbound calls, videocalls and texts.
15. [mySQM Customer Service QA](https://www.capterra.co.nz/software/1031360/mysqm-fcr-insights) (0 reviews) — mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
16. [Flip CX](https://www.capterra.co.nz/software/1031399/redroute) (0 reviews) — Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
17. [Discoveriez](https://www.capterra.co.nz/software/1031928/discoveriez) (0 reviews) — AI and RPA tool for VoC management used by Japanese companies for flagging the high-risk phrases in customer interactions.
18. [IVRy](https://www.capterra.co.nz/software/1032655/ivry) (0 reviews) — Japanese-language IVR tool that gives entrepreneurs access to communication solutions to streamline collaboration operations and maximize the end-user experience.
19. [SOGEDES.X](https://www.capterra.co.nz/software/1032935/sogedesx) (0 reviews) — User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience\!
20. [iCallify](https://www.capterra.co.nz/software/1033037/icallify) (0 reviews) — iCallify is AI-powered call center software with dialers, IVR, WhatsApp, and dashboards to boost productivity \& CX.
21. [Grypp](https://www.capterra.co.nz/software/1033880/grypp) (0 reviews) — Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally.
22. [Rafiki AI](https://www.capterra.co.nz/software/1034502/rafiki) (0 reviews) — Rafiki AI is an agentic revenue intelligence platform with 6 AI agents for call scoring, follow-ups, CRM sync, and coaching.
23. [ID Cloud](https://www.capterra.co.nz/software/1035532/id-cloud) (0 reviews) — ID Cloud can be deployed on both public or private cloud, it includes both telephony and contact centre software hosted on cloud.
24. [Ever Call](https://www.capterra.co.nz/software/1036363/evercall) (0 reviews) — Computer Telephony Integration (CTI) system that helps organizations improve customer management operations and increase conversion.
25. [Voice Solution](https://www.capterra.co.nz/software/1036748/voice-solution) (0 reviews) — Advanced cloud-based Voice solutions including Omni-channel cloud Call Center Platform and Voice Broadcast Platform.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.nz/directory)

-----

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Connect your existing Contact Center infrastructure such as PCCE/UCCE or UCCX thus enabling its agents to handle both chat and voice requests through a unified agent-controls interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b330c501-a63d-4cd1-9eba-6f6d0590bce6.png","url":"https://www.capterra.co.nz/software/1029736/expertflow-contact-center","@type":"ListItem"},{"name":"Fastcall","position":14,"description":"Fastcall Salesforce CTI is a call center solution powered by Twilio. Increase productivity & improve customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights. 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It has data analysis tools that help process bulk unstructured data into meaningful information, increasing output. The system supports cross-platform integrations with apps like Slack and LINE to optimize customer engagement and satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/168e4b2a-56dc-44b4-a2a7-67da4add64d3.png","url":"https://www.capterra.co.nz/software/1032655/ivry","@type":"ListItem"},{"name":"SOGEDES.X","position":19,"description":"SOGEDES.X is an omnichannel cloud solution for inbound, outbound and blended contact centres & call centres. 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This software has various features and modules that can empower businesses to boost sales and convert a business into an engagement center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c364e3a1-332d-4f0e-a504-aa5b713bd07d.png","url":"https://www.capterra.co.nz/software/1033037/icallify","@type":"ListItem"},{"name":"Grypp","position":21,"description":"Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally. \n\nBringing interactive digital capability to everyday conversations, Grypp enables contact center agents to combine voice, visuals & interaction to better serve and sell more. As a result, agents improve the customer experience while decreasing costs and increasing revenues.\n\nGrypp offers a rich feature set that can benefit every industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b62f1916-e3de-4915-aff5-dda88bddbe53.jpeg","url":"https://www.capterra.co.nz/software/1033880/grypp","@type":"ListItem"},{"name":"Rafiki AI","position":22,"description":"Rafiki AI is an agentic conversation and revenue intelligence platform that captures and analyzes every sales interaction across dialer, web conference calls, and emails — in 60+ languages — and delivers insights into your CRM, email, and Slack.\n\nSix specialized AI agents handle call scoring (MEDDIC, BANT, SPIN, or custom frameworks), automated follow-ups, CRM sync, deal risk tracking, and personalized coaching — so reps sell instead of doing admin work.\n\nRafiki AI alerts you to competitor mentions, stalled engagement, churn signals, and upsell opportunities. Build a call library, analyze winning patterns of top closers, and ramp new reps faster with customized playbooks.\n\nUnlike legacy tools, Rafiki AI is AI-native — built on Claude, GPT, and Gemini — with no seat minimums and flexible pricing for teams of any size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9fbd84da-db40-4188-9b8e-dd8e4a06cbe1.png","url":"https://www.capterra.co.nz/software/1034502/rafiki","@type":"ListItem"},{"name":"ID Cloud","position":23,"description":"ID CLOUD, A top-class cloud contact center solution that helps to streamline all your business communication and customer interactions through multiple communications channels e.g. voice, video, chat, email, social media & messaging. It offers organizations the ability to scale up effortlessly & pay as per use. ID CLOUD effortlessly integrates with all of your current applications & CRM. Make your regular client conversations smooth & enhance efficiency and drive business growth with ID CLOUD.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3e6207e2-8f00-40bf-a58a-2e7841c35fe5.png","url":"https://www.capterra.co.nz/software/1035532/id-cloud","@type":"ListItem"},{"name":"Ever Call","position":24,"description":"Ever Call has a quick call option that enables users to call displayed numbers with a single click. It can automatically contact the next person on the waiting list when customer service personnel exceeds preset call times. The Japan-targeted software allows individuals to transfer a call to a pre-specified destination or between company branches. Additionally, it lets operators check and play recordings, view call histories, set the next call time, and display all prospective customers on a list. Admins may view a list of all logged-in operators and their call statuses, monitor them during calls, and register complaint groups.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b9a925a-9e76-4452-883e-9a402f93fdb5.png","url":"https://www.capterra.co.nz/software/1036363/evercall","@type":"ListItem"},{"name":"Voice Solution","position":25,"description":"Advanced cloud-based Voice solutions including Omni-channel Cloud Call Center Platform & Voice Broadcast Platform.\n\n• Omni-channel Cloud Call Center Platform: Manage all your customer interactions – voice, chat, email – from a unified platform.\n\n• Smart, multi-level IVR Solutions: Streamline call routing and improve customer satisfaction with our interactive voice response systems.\n\n• OBD: Reach a wider audience through targeted outbound campaigns.\n\n• IBD: Never miss a lead with our reliable inbound call handling solutions. \n\n• Missed Call Services: Generate leads and capture customer interest effortlessly.\n\n• Click to Call: Allow website visitors to connect with you with a single click.\n\n•Domestic Toll-Free Numbers: Provide a professional and easy-to-remember contact point for your customers.\n\n• AI Voice Bot: Enhance customer self-service with intelligent AI-powered bots.\n\n• Number Masking: Protect your privacy and build trust with temporary phone numbers for outbound calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd04fa76-e988-4d12-b6c4-cad4540b6a19.jpeg","url":"https://www.capterra.co.nz/software/1036748/voice-solution","@type":"ListItem"}],"numberOfItems":25}
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