---
description: Page 8 - Compare the best Customer Service Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 8 - Customer Service Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) > [Page 8](https://www.capterra.co.nz/directory/22/customer-service/software?page=8)

# Customer Service Software

Canonical: https://www.capterra.co.nz/directory/22/customer-service/software

Page: 8 / 23\
Prev: [Previous page](https://www.capterra.co.nz/directory/22/customer-service/software?page=7)\
Next: [Next page](https://www.capterra.co.nz/directory/22/customer-service/software?page=9)

> Customer Service software enables an organization to manage and track customer relationships and support services.

-----

## Products

1. [BlueSpice](https://www.capterra.co.nz/software/169097/bluespice-mediawiki) — 4.3/5 (22 reviews) — BlueSpice MediaWiki is an ideal foundation for a knowledge base, enabling you to answer customer queries quickly and accurately.
2. [Cognigy.AI](https://www.capterra.co.nz/software/176610/cognigy-ai) — 4.8/5 (22 reviews) — NiCE Cognigy delivers Agentic AI for enterprise contact centers to deliver instant, multilingual, hyper-personalized customer service.
3. [Mint Service Desk](https://www.capterra.co.nz/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
4. [eBanqo](https://www.capterra.co.nz/software/1015991/ebanqo) — 4.2/5 (22 reviews) — A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels.
5. [hello24.ai](https://www.capterra.co.nz/software/1033570/hello24ai) — 4.7/5 (22 reviews) — hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp.
6. [ClickDesk](https://www.capterra.co.nz/software/125631/clickdesk) — 3.4/5 (21 reviews) — Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
7. [Grasp](https://www.capterra.co.nz/software/137037/grasp) — 4.6/5 (21 reviews) — One platform for all your customer conversations through every channel. The team inbox to give undivided attention to your customers.
8. [iAdvize](https://www.capterra.co.nz/software/149186/iadvize) — 4.2/5 (21 reviews) — iAdvize Copilot™ uses AI to deflect low-value inquiries, automate FAQs, and boost agent productivity while keeping CSAT scores high.
9. [Astrea Case Merge](https://www.capterra.co.nz/software/187021/astrea-case-merge) — 4.1/5 (21 reviews) — Astrea Case Merge is a Salesforce native lightning component. The component is used to merge duplicate Cases in a Salesforce.
10. [Replicant](https://www.capterra.co.nz/software/190728/replicant) — 4.9/5 (21 reviews) — Replicant's Contact Center Automation Platform provides always-on support to resolve customer issues quickly and naturally.
11. [Replyco](https://www.capterra.co.nz/software/204918/replyco) — 4.7/5 (21 reviews) — Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces.
12. [charles](https://www.capterra.co.nz/software/1012151/charles) — 4.4/5 (21 reviews) — WhatsApp marketing platform that enables businesses to to build, scale and drive revenue from a WhatsApp channel.
13. [Zendesk Talk](https://www.capterra.co.nz/software/1024298/zendesk-talk) — 4.5/5 (21 reviews) — Cloud-based call center software that enables team members to offers phone support to customers.
14. [Acquire](https://www.capterra.co.nz/software/146821/acquire) — 5.0/5 (20 reviews) — Web \& in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video \& voice.
15. [Serviceware Knowledge](https://www.capterra.co.nz/software/157544/serviceware-knowledge) — 4.5/5 (20 reviews) — Simple and intuitive knowledge management software, for more productive customer service organizations. Try for free\!
16. [Dixa](https://www.capterra.co.nz/software/159488/dixa) — 4.3/5 (20 reviews) — Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard.
17. [Y Meadows](https://www.capterra.co.nz/software/219921/y-meadows-ai-customer-service) — 5.0/5 (20 reviews) — Y Meadows support automation solution can autonomously route, enrich, and even resolve written requests with zero human intervention\!
18. [Hipporello Service Desk for Trello](https://www.capterra.co.nz/software/1010843/hipporello) — 4.8/5 (20 reviews) — An easy-to-use and affordable customer service solution, designed to transform how you manage customer inquiries and support requests.
19. [HappyFox Chat](https://www.capterra.co.nz/software/122234/happyfox-chat) — 4.5/5 (19 reviews) — Powerful live chat software built for super fast customer support.
20. [inconnect](https://www.capterra.co.nz/software/164772/omnichannel) — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
21. [Sagicc](https://www.capterra.co.nz/software/217309/sagicc) — 4.4/5 (19 reviews) — Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers.
22. [Eloquant](https://www.capterra.co.nz/software/1022365/eloquant) — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
23. [DataEQ](https://www.capterra.co.nz/software/146919/brandseye) — 4.7/5 (18 reviews) — Prioritise and respond to your most important social media conversation, mitigate risk, improve customer satisfaction and retention.
24. [ServoDesk](https://www.capterra.co.nz/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
25. [VQ Online](https://www.capterra.co.nz/software/1019817/vq-online) — 4.7/5 (18 reviews) — An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective.

-----

Page: 8 / 23\
Prev: [Previous page](https://www.capterra.co.nz/directory/22/customer-service/software?page=7)\
Next: [Next page](https://www.capterra.co.nz/directory/22/customer-service/software?page=9)

## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.nz/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.nz/","@id":"https://www.capterra.co.nz/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.nz/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Service Software","description":"Page 8 - Compare the best Customer Service Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.","url":"https://www.capterra.co.nz/directory/22/customer-service/software?page=8","about":{"@id":"https://www.capterra.co.nz/directory/22/customer-service/software?page=8#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.nz/directory/22/customer-service/software?page=8#breadcrumblist"},"@id":"https://www.capterra.co.nz/directory/22/customer-service/software?page=8#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","mainEntity":{"@id":"https://www.capterra.co.nz/directory/22/customer-service/software?page=8#itemlist"},"publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"@id":"https://www.capterra.co.nz/directory/22/customer-service/software?page=8#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"https://www.capterra.co.nz/directory/22/customer-service/software","@type":"ListItem"},{"name":"Page 8","position":3,"item":"https://www.capterra.co.nz/directory/22/customer-service/software?page=8","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 8 - Customer Service Software - Prices &amp; Reviews - Capterra New Zealand 2026","@context":"https://schema.org","@id":"https://www.capterra.co.nz/directory/22/customer-service/software?page=8#itemlist","@type":"ItemList","itemListElement":[{"name":"BlueSpice","position":1,"description":"BlueSpice is the perfect tool for agile knowledge sharing, documentation, and collaboration in customer service. As the enterprise version of the popular Wikipedia software, MediaWiki, it enhances your team's ability to support customers efficiently.\n\nBlueSpice is ideal for managing customer service knowledge, creating technical and organizational manuals, and streamlining support and service desk operations.\n\nShare valuable insights, ensure clear responsibility assignments, standardize processes, and maintain up-to-date documentation to deliver exceptional customer service. With BlueSpice, companies can work securely and meet compliance requirements. Developed and hosted in Germany, BlueSpice is fully compliant with EU GDPR regulations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.capterra.co.nz/software/169097/bluespice-mediawiki","@type":"ListItem"},{"name":"Cognigy.AI","position":2,"description":"NiCE Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, NiCE Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca162cb2-6abb-444a-a3d5-1ab492d030f3.png","url":"https://www.capterra.co.nz/software/176610/cognigy-ai","@type":"ListItem"},{"name":"Mint Service Desk","position":3,"description":"Comprehensive IT Service Management Solution\n\nMint Service Desk is a robust IT service management tool designed to enhance helpdesk operations for businesses of all sizes. It combines a powerful ticketing system with asset management capabilities, ensuring seamless IT support and resource tracking.\n\nKey Features:\n\n- Advanced Ticketing System: Manage and prioritize support tickets with an intuitive interface and automated workflows.\n- Asset Management: Track all IT assets with detailed documentation and maintenance schedules.\n- Self-Service Portal: Empower users to find solutions and submit tickets independently, reducing helpdesk burden.\n- Customization and Scalability: Tailor fields, forms, and workflows to meet specific needs and scale with growth.\n- Integration Capabilities: Seamlessly integrate with other business tools for a cohesive IT ecosystem.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e229d3f-f8ea-4e59-9045-fbd31c38c580.png","url":"https://www.capterra.co.nz/software/187044/mint-service-desk","@type":"ListItem"},{"name":"eBanqo","position":4,"description":"eBanqo is a customer engagement platform that:\n\n- Gives businesses an AI chatbot that responds to inquiries 24/7\n- Offers multichannel live chat that aggregates chats from the web, social and messaging apps in one dashboard\n- Provides automation to enable customers to onboard, purchase goods/services and resolve support issues from popular messaging apps and channels without speaking to a support rep.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.capterra.co.nz/software/1015991/ebanqo","@type":"ListItem"},{"name":"hello24.ai","position":5,"description":"Hello24.ai (Meta Tech Partner) is a conversational commerce platform to support your sales, marketing, and customer service on WhatsApp. \n\nOur platform enables companies to \n1. Sell their products through Whatsapp 24/7 through commerce-bots\n2. Send out marketing campaigns on WhatsApp to unlimited customers; Get 5x better ROI than Google/Facebook Ads\n3. Automate up to 90% of customer support queries and reduce support cost\n\nOur platform offers deep integrations with Shopify, WooCommerce, & Payment gateways as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44def44b-3447-4d43-a1e6-933f1162381d.png","url":"https://www.capterra.co.nz/software/1033570/hello24ai","@type":"ListItem"},{"name":"ClickDesk","position":6,"description":"Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7701f6d1-13f4-4dbe-89cc-58789c8cadc6.png","url":"https://www.capterra.co.nz/software/125631/clickdesk","@type":"ListItem"},{"name":"Grasp","position":7,"description":"Grasp is the customer conversations platform to bring together your multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service. \n\nUsing Grasp, your team collaborates better than ever, with a clear focus on what really counts. They can pay attention to each conversation, regardless of the channel. A relief for all them, with a high five from every customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b1e6de40-e3dd-4bf9-a89c-a9179b3be0da.png","url":"https://www.capterra.co.nz/software/137037/grasp","@type":"ListItem"},{"name":"iAdvize","position":8,"description":"iAdvize Copilot™ streamlines customer service by using AI to deflect low-value inquiries away from human representatives, keeping overhead costs low, while ensuring 24/7 support keeps customer satisfaction high.\n\nThe Copilot automates answers for FAQs like delivery status, returns, and payment options, freeing up your agents to focus on more complex requests.\n\nAI-powered Product Discovery suggests tailored recommendations, converting browsers into buyers autonomously and building customer confidence.\n\nWith Conversation Starters, Copilot engages shoppers with proactive smart prompts, addressing questions before they become tickets.\n\nFor agents, Copilot’s unified AI-powered desktop boosts productivity and service quality, ensuring seamless, high-impact interactions. Features like Smart Summary and AI Suggest help agents get an overview of a customer’s inquiry and craft a brand-aligned response at the click of a button.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0c2c14db-3a4b-4af4-b9e3-67cc0335dd06.png","url":"https://www.capterra.co.nz/software/149186/iadvize","@type":"ListItem"},{"name":"Astrea Case Merge","position":9,"description":"It supports point and click graphical user interface which is very simple and easy to use. By using this lightning component, Salesforce administrators can merge Cases with the help of following criteria:\nSubject, Origin, Priority, Status, Contact and CreatedDate range. The component merges the duplicate Case in the parent Case and also their related Email Messages, Comments, Attachments and Files.The component requires 'My Domain' to be enabled in the Salesforce Org to function properly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a433caec-5b8c-406f-ba08-350dceb22556.png","url":"https://www.capterra.co.nz/software/187021/astrea-case-merge","@type":"ListItem"},{"name":"Replicant","position":10,"description":"As a leader in Contact Center Automation, Replicant helps companies automate common customer service requests while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d028627-ef45-467b-b4f3-c834fbb71ba3.png","url":"https://www.capterra.co.nz/software/190728/replicant","@type":"ListItem"},{"name":"Replyco","position":11,"description":"Replyco is a helpdesk software designed to help eCommerce sellers improve customer service.  Centralize & organize messages from eBay, Amazon, Shopify, and more. Reduce workload with automated organization, auto-responders, auto-assign & priority settings. Revolutionize your customer communication with our latest AI feature! Respond to messages quickly with email templates & one-click access to order information. Plus get detailed reporting to monitor performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef347454-10f3-42e1-b709-cdceeabe6d4d.png","url":"https://www.capterra.co.nz/software/204918/replyco","@type":"ListItem"},{"name":"charles","position":12,"description":"charles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp.\n\nIt does so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. It supports businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CDP/CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy.\n\ncharles' key products are 📣 Campaigns and 🚀Journeys.\n\nWith Journeys, you set up and send engaging automated WhatsApp flows – like opt-in flows,  WhatsApp product finders and Black Friday campaigns. With Campaigns, you can send outbound marketing messages to your consumers, and track responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52c4f136-d949-4521-9058-ddacccbde0ed.png","url":"https://www.capterra.co.nz/software/1012151/charles","@type":"ListItem"},{"name":"Zendesk Talk","position":13,"description":"Zendesk Talk is an integrated voice solution that syncs with all other customer service channels. It allows you to see customer information right away and offers advanced call transcriptions, redaction and quality assurance capabilities. Customers can request a callback instead of holding in the queue + much more!\n\nZendesk Talk is sold within the Zendesk Suite and is available in 5 different plans depending on business size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6eca5f6d-6995-420e-81af-fbca75920a45.png","url":"https://www.capterra.co.nz/software/1024298/zendesk-talk","@type":"ListItem"},{"name":"Acquire","position":14,"description":"Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business  on any device.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59e17f3e-c540-41a7-80ef-3c52fe71f627.png","url":"https://www.capterra.co.nz/software/146821/acquire","@type":"ListItem"},{"name":"Serviceware Knowledge","position":15,"description":"SaaS-based Serviceware Knowledge gets the most out of your organizations knowledge because its easy to use, deploy, and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution  with CRM and ticketing app integrations and an API. Find out how powerful easy can be.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eaecd5d-872f-49a9-9d7c-2ebd5b317af2.jpeg","url":"https://www.capterra.co.nz/software/157544/serviceware-knowledge","@type":"ListItem"},{"name":"Dixa","position":16,"description":"Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers. Get real-time performance stats, powerful routing capabilities, automations, integrations and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90bc4b4d-9d75-4755-9ec1-0292188b375b.png","url":"https://www.capterra.co.nz/software/159488/dixa","@type":"ListItem"},{"name":"Y Meadows","position":17,"description":"Y Meadows AI customer support automation solution bridges the gap between people and systems, improving customer service effectiveness and customer satisfaction. Powered by Natural Language Processing and Robotic Process Automation, Y Meadows automation solution is able to intelligently understand written support messages and autonomously perform actions to get them resolved. With the help of Y Meadows, companies are able to reduce customer service costs while increasing productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c2e8e17-fd72-4ff1-877f-f235ffaf751e.png","url":"https://www.capterra.co.nz/software/219921/y-meadows-ai-customer-service","@type":"ListItem"},{"name":"Hipporello Service Desk for Trello","position":18,"description":"An easy-to-use and affordable customer service solution, designed to transform the way you manage customer inquiries and support requests using forms and email. The software natively integrates with Trello, allowing you to handle customer issues collaboratively and ensure exceptional service delivery.\n\nTicket Management: Seamlessly create, track, and prioritize support tickets for timely resolution.\n\nKnowledge Base: Empower customers with a centralized repository of FAQs, guides, and troubleshooting resources.\n\nAutomation: Streamline workflows and automate repetitive tasks to enhance efficiency.\n\nAnalytics and Reporting: Gain valuable insights into support performance and customer satisfaction metrics.\n\nCustomization: Tailor the desk to your unique requirements with customizable forms and branding options.\n\nExperience unparalleled customer support with our software. Start resolving issues faster and building stronger customer relations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1985824-5fce-4c20-ad5f-80eb0db2241b.png","url":"https://www.capterra.co.nz/software/1010843/hipporello","@type":"ListItem"},{"name":"HappyFox Chat","position":19,"description":"Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79b21a5c-8150-46f4-b656-cc964b80be33.png","url":"https://www.capterra.co.nz/software/122234/happyfox-chat","@type":"ListItem"},{"name":"inconnect","position":20,"description":"Manage all CX channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. \nCentralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. \nBoost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. \nReduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. \nMaximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines. \nOptimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform. \nEnsure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.capterra.co.nz/software/164772/omnichannel","@type":"ListItem"},{"name":"Sagicc","position":21,"description":"Sagicc is the omnichannel CX software that helps companies with the challenge of serving multitudes of customers well and in a timely manner.\n\nHow do we do it?\n\n1. Omnichannel\nTake control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, chats on websites and mobile apps, forms and video calls).\n\n2. Automations with AI\nImplement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation).\nEasy integration with your company’s CRM, ERP, and other information systems.\n\n3. Supervision and data analysis\nSupervise your team in real time and you will also have a dashboard with statistics on the work and performance of each user.\nOur cloud platform collects data and measurements that allow companies to constantly improve their management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.capterra.co.nz/software/217309/sagicc","@type":"ListItem"},{"name":"Eloquant","position":22,"description":"Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC).\nVoice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.capterra.co.nz/software/1022365/eloquant","@type":"ListItem"},{"name":"DataEQ","position":23,"description":"DataEQ, a leading customer service and experience solution helping organisations increase revenue, optimise expenditure, and mitigate risk by understanding customers experience. Our combination of crowd-sourcing and AI enables we turn unstructured customer feedback into actionable intelligence with unparalleled accuracy.  Unlike other listening tools, DataEQ's Crowd of human contributors can identify the specific issues driving public sentiment, enabling strategic and operational actions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/453c6e56-b70e-4bf3-9e80-63720c4b4ba0.png","url":"https://www.capterra.co.nz/software/146919/brandseye","@type":"ListItem"},{"name":"ServoDesk","position":24,"description":"Simplisys is a leading cloud-based help desk software built to develop better customer relationships. Designed with an easy-to-use interface it enables organisations to exceed customer expectations by dealing with service requests rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction and loyalty rates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.capterra.co.nz/software/196664/servodesk","@type":"ListItem"},{"name":"VQ Online","position":25,"description":"VQ Online is a web-based quality assurance platform used to improve contact center team performance.  Multiple scorecards across programs and channels, real-time reporting, and easy-to-export data ensure coaches are focused on the right behaviors.  VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts.  Also provides support for QA assignment and tracking.  Hosted in a SOC Type II environment in N.A.\n\nAn unlimited number of agents, evaluations, and historical records can be accommodated at no additional charge.  Flat rate pricing is available for larger centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b32f392-9df8-4cf5-ad1a-ad7ca6aefa21.jpeg","url":"https://www.capterra.co.nz/software/1019817/vq-online","@type":"ListItem"}],"numberOfItems":25}
</script>