---
description: Page 4 - Compare the best Customer Service Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 4 - Customer Service Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) > [Page 4](https://www.capterra.co.nz/directory/22/customer-service/software?page=4)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Acctivate Inventory Management](https://www.capterra.co.nz/software/94790/acctivate) — 4.1/5 (112 reviews) — A real-time inventory management and high-volume order fulfillment add-on solution for growth-focused businesses using QuickBooks.
2. [TOPdesk](https://www.capterra.co.nz/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
3. [Playvox](https://www.capterra.co.nz/software/164542/playvox) — 4.8/5 (109 reviews) — Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction.
4. [InvGate Service Management](https://www.capterra.co.nz/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
5. [Comm100](https://www.capterra.co.nz/software/108889/comm100-live-chat) — 4.7/5 (108 reviews) — Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit.
6. [ZIWO](https://www.capterra.co.nz/software/171265/ziwo) — 4.7/5 (108 reviews) — ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
7. [monday service](https://www.capterra.co.nz/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
8. [Bright Pattern](https://www.capterra.co.nz/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
9. [Ameyo](https://www.capterra.co.nz/software/85852/ameyo) — 4.2/5 (100 reviews) — Ameyo Voice to help you connect with your customers. Experience unmatched call quality, intelligent routing and advanced voice features
10. [OTRS](https://www.capterra.co.nz/software/127284/otrs) — 4.4/5 (96 reviews) — Fully-managed service management solution with ticketing, workflow automation \& notifications. Help customer teams improve CSAT \& NPS.
11. [Zingtree](https://www.capterra.co.nz/software/137736/zingtree) — 4.4/5 (95 reviews) — Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help.
12. [Bettermode](https://www.capterra.co.nz/software/178753/bettermode) — 4.7/5 (94 reviews) — Bettermode is an all-in-one community platform that lets you unify knowledge base, Q\&A, and resource center in one place.
13. [HappyFox Help Desk](https://www.capterra.co.nz/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
14. [Sobot](https://www.capterra.co.nz/software/1072329/Sobot) — 4.9/5 (92 reviews) — Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.
15. [Sprinklr](https://www.capterra.co.nz/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine.
16. [Efficy CRM](https://www.capterra.co.nz/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
17. [Groove](https://www.capterra.co.nz/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
18. [Assembled](https://www.capterra.co.nz/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered customer service workforce management with predictive forecasting and flexible scheduling.
19. [My AskAI](https://www.capterra.co.nz/software/1045517/my-askai) — 4.5/5 (82 reviews) — An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.
20. [Kustomer](https://www.capterra.co.nz/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
21. [Whatfix](https://www.capterra.co.nz/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
22. [Mojo Helpdesk](https://www.capterra.co.nz/software/128650/mojo-helpdesk) — 4.4/5 (74 reviews) — Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more.
23. [Dialshree](https://www.capterra.co.nz/software/144944/dialshree) — 4.7/5 (74 reviews) — Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries.
24. [Chatbase](https://www.capterra.co.nz/software/1053300/chatbase) — 4.3/5 (73 reviews) — Chatbase is an AI chatbot builder that helps trains ChatGPT on data and lets businesses add a chat widget to their website.
25. [LiveHelpNow](https://www.capterra.co.nz/software/99093/livehelpnow-suite) — 4.6/5 (72 reviews) — Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer.\n\nTrusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. 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ZIWO offers ready-to-use plugins for major CRMs and integrates with any third-party system through its open API framework. It supports both in-office and remote teams, helping businesses deliver clear, consistent customer experiences across channels. \n\nZIWO is ideal for organizations looking to enhance Customer Experience, streamline operations, and expand reach without complex infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0ac513e-aa52-4ebd-9a02-6343d056b3b8.jpeg","url":"https://www.capterra.co.nz/software/171265/ziwo","@type":"ListItem"},{"name":"monday service","position":7,"description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. 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Easily integrated with email, chat, CRM or Help Desk systems, saves time and money.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1efc025f-5f36-49a5-a02d-fdb2b79affe2.png","url":"https://www.capterra.co.nz/software/137736/zingtree","@type":"ListItem"},{"name":"Bettermode","position":12,"description":"Bettermode is an all-in-one community platform that lets you unify knowledge base, Q&A, and resource center. With Bettermode, you’ll reduce the number of support tickets by addressing common questions in powerful help articles with rich text, images, and videos. Customers can ask questions, post answers, and share feedback. 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Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/842aa0f1-659b-4283-b84d-f66a8fe6f828.jpeg","url":"https://www.capterra.co.nz/software/1072329/Sobot","@type":"ListItem"},{"name":"Sprinklr","position":15,"description":"Best for: Large companies with 200+ employees\n\nSprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.co.nz/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"Efficy CRM","position":16,"description":"At last, a CRM solution that adapts to your needs. Efficy  is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy Enterprise is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.capterra.co.nz/software/149894/efficy-crm","@type":"ListItem"},{"name":"Groove","position":17,"description":"Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. Key features include conversation assignments, collision detection, private notes, and @mentions for team collaboration.\n\nGroove also offers live chat for instant support on websites or apps, with round-robin assignment, unattended message logic, and email continuation. Its knowledge base can reduce support tickets, offering mobile access, brand control, and an embeddable widget.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ab0ef76-5070-4031-a2da-fbbdaaa97462.jpeg","url":"https://www.capterra.co.nz/software/143005/groove","@type":"ListItem"},{"name":"Assembled","position":18,"description":"Assembled provides AI-powered workforce management built for modern customer service teams. The platform uses predictive modeling to deliver over 90% forecast accuracy across voice, chat, and email, helping teams anticipate demand and align staffing with service level goals.\n\nWith fast, intuitive, and customizable scheduling, managers can optimize coverage across in-house and BPO teams while adapting to real-time changes in volume. Assembled also supports hybrid environments where AI automation and human agents work together, ensuring workloads are balanced efficiently.\n\nCentralized reporting and cross-team visibility give leaders actionable insights into performance, utilization, and service outcomes. By applying AI to forecasting and staffing, Assembled enables customer service teams to scale operations intelligently while maintaining quality and efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459fda6-6690-4fb7-ab99-acc3514dfc9a.png","url":"https://www.capterra.co.nz/software/195644/assembled","@type":"ListItem"},{"name":"My AskAI","position":19,"description":"My AskAI is the most affordable AI customer service agent, integrated with Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias. \n\nIt’s live 24/7 with instant answers. \n\nSet up in minutes—no developers. \n\nTrained on your help center, knowledge base, website, and live customer data so customers get answers. When it can’t, it hands off to your team, boosting CSAT and retention.\n\n• >5x cheaper than native AI options ($0.10 per ticket) with equal or better quality.\n• Improves by finding knowledge gaps and auto-drafting new answers from past tickets.\n• Fully control brand, tone, and handover scenarios with configurable guidance.\n• Automate complex tasks (refunds, KYC, seat management, address changes, more).\n• Use it internally via private notes or our copilot extension.\n\nOn average, 75% of conversations are resolved by our AI across hundreds of eCommerce, SaaS, and marketplace businesses—saving thousands of hours. Reduce support requests overnight with My AskAI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f27d75b-5418-47fd-88dc-4fe38fc8def1.png","url":"https://www.capterra.co.nz/software/1045517/my-askai","@type":"ListItem"},{"name":"Kustomer","position":20,"description":"Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Powered by AI, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.\n\nA key feature is the AI Agent Studio, which allows businesses to create custom AI agents that resolves inquiries instantly, freeing human agents to focus on complex issues. Proactive service capabilities help anticipate and resolve customer needs before they arise, ensuring personalized experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31643d62-24ae-4e19-a009-ca7aae8df582.jpeg","url":"https://www.capterra.co.nz/software/158128/kustomer","@type":"ListItem"},{"name":"Whatfix","position":21,"description":"Whatfix is advancing the \"userization\" of application technology, empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience for internal and customer-facing applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.capterra.co.nz/software/143008/whatfix","@type":"ListItem"},{"name":"Mojo Helpdesk","position":22,"description":"Mojo Helpdesk is an easy-to-use cloud-based help desk ticketing system that allows businesses to provide superior employee & customer service. Mojo moves customer and employee support requests from email to an all-in-one solution that is enjoyed by over 2.5 million happy customers.\n\nPerfect for any customer service team, or IT service desk, Mojo Helpdesk is used by a variety of E-commerce businesses, education, government, and healthcare organizations to provide excellent support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16ab3b91-8700-4c14-b410-84df5d6c105f.png","url":"https://www.capterra.co.nz/software/128650/mojo-helpdesk","@type":"ListItem"},{"name":"Dialshree","position":23,"description":"DialShree is a popular call center solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers.\nOur VoIP \n\nDialShree has some futuristic add-ons to offer more consolidated call center software to specific industries.\nVisit us @ https://elisiontec.com/products/contact-center-software/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca13c20-b6b9-495a-b6bc-fe2d58900e0f.jpeg","url":"https://www.capterra.co.nz/software/144944/dialshree","@type":"ListItem"},{"name":"Chatbase","position":24,"description":"With Chatbase, you get everything you need to easily create a chatbot powered by ChatGPT to match your brand’s personality.\n\nChatbase makes it easy to train your chatbot offline by uploading files like Word documents, PDFs, and other text files.\n\nYou can use plain text to train your chatbot by copy-pasting info from non-downloadable sources like emails and text messages.\n\nPlus, your chatbot will be able to crawl your website for answers when responding to different support questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8be3e7fc-9704-443b-860a-b0360a18b2e8.jpeg","url":"https://www.capterra.co.nz/software/1053300/chatbase","@type":"ListItem"},{"name":"LiveHelpNow","position":25,"description":"LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs.\n\nCapabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. \n\nFinally, provide the data and resources your agents need to delight your customers. \n\n#1 Live Chat Software 8 years in a row by Business.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb1b65-7b6d-4c2e-9111-85ff35512468.png","url":"https://www.capterra.co.nz/software/99093/livehelpnow-suite","@type":"ListItem"}],"numberOfItems":25}
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