---
description: Page 3 - Compare the best Customer Service Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 3 - Customer Service Software - Prices & Reviews - Capterra New Zealand 2026
---

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# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Accelo](https://www.capterra.co.nz/software/135686/accelo) — 4.5/5 (174 reviews) — Accelo is one professional services automation platform built to boost your profitability and drive efficiency.
2. [Textline](https://www.capterra.co.nz/software/168213/textline) — 4.9/5 (168 reviews) — Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication.
3. [GreenRope](https://www.capterra.co.nz/software/130598/greenrope) — 4.3/5 (155 reviews) — Better customer service and support with GreenRope. See all your customer information, interactions, and history in one place.
4. [Tiledesk](https://www.capterra.co.nz/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
5. [ServiceNow Customer Service Management](https://www.capterra.co.nz/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
6. [Missive](https://www.capterra.co.nz/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
7. [Hiver](https://www.capterra.co.nz/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
8. [Lime CRM](https://www.capterra.co.nz/software/129925/lime) — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
9. [TenFold](https://www.capterra.co.nz/software/144586/tenfold) — 4.7/5 (143 reviews) — CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity
10. [UJET](https://www.capterra.co.nz/software/164070/ujet) — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
11. [BOSSDesk](https://www.capterra.co.nz/software/144825/boss-solutions) — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
12. [Gladly](https://www.capterra.co.nz/software/156723/gladly) — 4.8/5 (139 reviews) — A modern customer service platform that powers fast, personal, AI-assisted support—no tickets, no silos, just seamless conversations.
13. [Avochato](https://www.capterra.co.nz/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
14. [Creatio CRM](https://www.capterra.co.nz/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) — New Era of CRM: Built on AI. Ready to act
15. [Gorgias](https://www.capterra.co.nz/software/155357/gorgias) — 4.6/5 (133 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
16. [SuperOffice CRM](https://www.capterra.co.nz/software/39294/superoffice-crm) — 4.2/5 (132 reviews) — Most user-friendly CRM platform on the market.
17. [Corefactors](https://www.capterra.co.nz/software/153366/Corefactors) — 4.4/5 (132 reviews) — Corefactors is a RevOps-enabling AI-powered CRM software, trusted by 12,000 users across India, SEA, and North America. Manage sales, m
18. [Method CRM](https://www.capterra.co.nz/software/130389/method-crm) — 4.2/5 (129 reviews) — Method CRM helps QuickBooks users deliver better customer service with synced customer data and customizable workflows.
19. [Web Help Desk](https://www.capterra.co.nz/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
20. [Faveo Helpdesk](https://www.capterra.co.nz/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
21. [Medallia Concierge](https://www.capterra.co.nz/software/161921/zingle) — 4.5/5 (117 reviews) — Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience.
22. [Supportbench](https://www.capterra.co.nz/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
23. [Freshchat](https://www.capterra.co.nz/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
24. [TeamSupport Messaging & Live Chat](https://www.capterra.co.nz/software/1033604/teamsupport-messaging--live-chat) — 4.6/5 (114 reviews) — TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
25. [Deskero](https://www.capterra.co.nz/software/131179/deskero) — 4.7/5 (112 reviews) — Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.nz/directory)

-----

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Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.co.nz/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Missive","position":6,"description":"An email-first help desk. Missive has light \"ticketing\" functionality such as assign/close and canned responses, while still feeling like a blazing fast email client. Available on all devices. \n\nManage all your email accounts, including your shared mailboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram, all in one place. \n\nMissive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. \n\nUsed by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.capterra.co.nz/software/152884/missive","@type":"ListItem"},{"name":"Hiver","position":7,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. \n\nTeams can manage all support channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \n\nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. \n\nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.co.nz/software/142975/hiver","@type":"ListItem"},{"name":"Lime CRM","position":8,"description":"Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. 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Enable prospects to text you from a Google Ad with the AdWords API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.capterra.co.nz/software/161117/avochato","@type":"ListItem"},{"name":"Creatio CRM","position":14,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. 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Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12fd23bf-69e1-4836-996b-246745b44a6a.png","url":"https://www.capterra.co.nz/software/39294/superoffice-crm","@type":"ListItem"},{"name":"Corefactors","position":17,"description":"Corefactors is a RevOps-enabling end-to-end CRM solution trusted by 12,000+ users across the globe. \n\nThe CRM is customizable, and scalable and has 4 major modules\n1. SalesBox:  Manage leads with zero lead leakages and minimal manual work. Key features are lead and opportunity management, Multi-channel communication (telephony, SMS, email & WhatsApp), task management, and reports.\n\n2. Marketing Box: Run personalized campaigns. Key features are content management, segmentation, sequences, and reports. \n\n3. Support Box: Prompt and efficient query resolution. Key features are auto ticket creation, assignment, prioritization, categorization, tagging & status tracking; SLA management, automated workflows, multi-channel support, and time tracking & reporting. \n\n4. SuccessBox: Automate the renewal process and retain more customers. Key features are a 360° view of customers' journey; tracking transactions, recurring revenue & outstanding balance, and customer satisfaction","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3dc14fc3-1611-411c-b076-f88b82a5fd53.png","url":"https://www.capterra.co.nz/software/153366/Corefactors","@type":"ListItem"},{"name":"Method CRM","position":18,"description":"Method CRM is the #1 rated CRM for businesses running QuickBooks, built for companies that need more flexibility than off-the-shelf software. 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That means faster responses, fewer mistakes, and a more consistent customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9d47f49-f8c5-43fa-ba1d-c5cae1733ccd.png","url":"https://www.capterra.co.nz/software/130389/method-crm","@type":"ListItem"},{"name":"Web Help Desk","position":19,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. 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The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nIt provides multi-channel support (email, chat, and integrations like Whatsapp, Instagram etc), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.co.nz/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"Medallia Concierge","position":21,"description":"Maintain connection and keep the conversation open across every touchpoint in your customer's journey. Engineered for enterprise marketers, corner shops and small business, Medallia Zingle's cloud-based messaging platform combines all of your contacts and conversations onto one screen, including SMS texting, MMS, Facebook Messenger, web chat and more. Schedule messages, automate personalized responses, send promotions, shortcodes and mobile keywords. Intelligent communication at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59f8f09c-637e-43a1-9d90-b53e5bb4c010.png","url":"https://www.capterra.co.nz/software/161921/zingle","@type":"ListItem"},{"name":"Supportbench","position":22,"description":"Supportbench is the #1 AI-driven customer support platform designed to lower your support costs, boost agent efficiency, and accelerate issue resolutions. \n\nEmbedded AI tools leverage your historical data and knowledge base to deliver instant agent assistance, predictive insights, automated responses, and case summaries, significantly reducing handling time. \n\nWith predictive CSAT and CES scoring, sentiment analysis, emotional insights, dynamic SLAs, and intuitive AI dashboards, your team will proactively manage customers and consistently enhance satisfaction—no extra costs or heavy IT reliance. \n\nElbows Up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.capterra.co.nz/software/155934/supportbench","@type":"ListItem"},{"name":"Freshchat","position":23,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.capterra.co.nz/software/158117/freshchat","@type":"ListItem"},{"name":"TeamSupport Messaging & Live Chat","position":24,"description":"TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46f9b243-b89c-47ea-a91f-2a98ffa75ba2.jpeg","url":"https://www.capterra.co.nz/software/1033604/teamsupport-messaging--live-chat","@type":"ListItem"},{"name":"Deskero","position":25,"description":"Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60e1f81c-6451-43d1-84c3-251edd0b038e.jpg","url":"https://www.capterra.co.nz/software/131179/deskero","@type":"ListItem"}],"numberOfItems":25}
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