---
description: Discover and compare Free Customer Service Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Service Software - Capterra NZ 2026
---

Breadcrumb: [Home](/) > [Free Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [HubSpot Service Hub](https://www.capterra.co.nz/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
3. [Webex Suite](https://www.capterra.co.nz/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
4. [ScreenConnect](https://www.capterra.co.nz/software/147830/ScreenConnect) — 4.7/5 (1895 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
5. [Odoo](https://www.capterra.co.nz/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
6. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
7. [EngageBay CRM](https://www.capterra.co.nz/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
8. [Salesforce Service Cloud](https://www.capterra.co.nz/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
9. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
10. [Lime Connect](https://www.capterra.co.nz/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
11. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
12. [Agile CRM](https://www.capterra.co.nz/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
13. [Spotler CRM](https://www.capterra.co.nz/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) — Manage your customer service cases from opening through to closure and view on one simple page with our CRM customer service software.
14. [Smartsupp](https://www.capterra.co.nz/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Access the tools you will need to perform effective and proactive human, chatbot and AI customer service with Smartsupp.
15. [Vtiger CRM](https://www.capterra.co.nz/software/112491/vtiger-crm) — 4.3/5 (336 reviews) — Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
16. [Pipefy](https://www.capterra.co.nz/software/144848/pipefy) — 4.6/5 (319 reviews) — Automate your Customer Engagement operations in minutes with ready-to-use templates. Try Pipefy for free.
17. [Superchat](https://www.capterra.co.nz/software/210968/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
18. [Help Scout](https://www.capterra.co.nz/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's customer service software has the features you need to keep things simple, move fast, and focus on delighting customers.
19. [Kayako](https://www.capterra.co.nz/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
20. [Missive](https://www.capterra.co.nz/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
21. [Hiver](https://www.capterra.co.nz/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
22. [Web Help Desk](https://www.capterra.co.nz/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
23. [Faveo Helpdesk](https://www.capterra.co.nz/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
24. [Freshchat](https://www.capterra.co.nz/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
25. [Bright Pattern](https://www.capterra.co.nz/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)
- [Knowledge Base Software](https://www.capterra.co.nz/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)
- [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.co.nz/software/179421/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":23,"description":"Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.\n\nWith its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nIt provides multi-channel support (email, chat, and integrations like Whatsapp, Instagram etc), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.co.nz/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"Freshchat","position":24,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.capterra.co.nz/software/158117/freshchat","@type":"ListItem"},{"name":"Bright Pattern","position":25,"description":"Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.capterra.co.nz/software/130369/bright-pattern","@type":"ListItem"}],"numberOfItems":25}
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