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Hospitality Property Management Software

Hospitality Property Management software automates the marketing, booking and billing of rooms for hotels, motels and resorts. Hotel managers use these applications to optimize the efficiency of their operations, speeding the process of filling and turning over rooms. Hospitality Property Management solutions offer a variety of vacancy monitoring features and integration for marketing and sales tools, as well as billing functions. Management tools for other functions such as maintenance requests and housekeeping schedules are also often included. Hospitality Property Management software is related to Real Estate Property Management software, Rental software and Reservations software.

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PriceLabs is a revenue management solution for short-term rental providers that offers dynamic pricing and market intelligence tools. Learn more about PriceLabs
PriceLabs is an innovative and easy-to-use revenue management tool for the short-term rental and hospitality industry. With a data-driven approach, automation rules, and customizations to manage pricing and stay restrictions PriceLabs helps short-term vacation rentals and hotels increase revenues and streamline processes, saving hours in the process. With integrations to a growing list of channels and property management systems, automated revenue management is a few clicks away! Learn more about PriceLabs

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
The only tool you need for property management. Job done. Save hours every week with automated messages, smart rates and much more. Learn more about Uplisting
Uplisting is the all-in-one solution designed specifically for short-term rentals. Its intuitive, reliable & can begin adding value to your business within 30 minutes of starting your 14-day free trial. Automatically import your listings directly from Airbnb & connect to Booking.com & others in minutes. Instantly sync bookings, rates and availabilities with 0% commission, no setup costs and no hidden fees. Save hours every week with automated messages, smart rates and much more. Learn more about Uplisting

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Easily get bookings, & manage reservations & payments from anywhere, with the world's most trusted hotel software for small properties Learn more about Little Hotelier
Trusted by most small, independent properties globally, the Little Hotelier platform helps you get more reservations, control your operations, understand your business, have a website, take direct bookings online, & process payments - even on-the-go with our free mobile app. Designed and built with small properties in mind, our platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away. Try free for 30 days. No Credit Card. Cancel anytime. Learn more about Little Hotelier

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
Smoobu is the All-in-One Software for Short-Term & Vacation Rentals. Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically, so you no longer need to worry about double bookings and manual prices. One subscription, all tools. Channel Manager, PMS, Website Builder, Booking Engine, Unified Inbox, Online Check-In, as well as a Dedicated Guest Guide that will make your reviews go up. Try Smoobu Pro for 14 days. No credit card required. Learn more about Smoobu

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
The leading hospitality technology platform for short-term rental businesses with 4+ listings. Learn more about Guesty
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, Guesty is transforming the hospitality industry with innovative solutions. Learn more about Guesty

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Shii Enterprise Platform - The pioneer of hotel PMS innovation Learn more about Shiji Enterprise Platform
Shiji Enterprise Platform is a cutting-edge hospitality solution that helps hoteliers personalize guest experiences through its API-First Infrastructure and Rapid Property Deployment Model. The system ensures strict privacy and security standards with its fully cloud-based hosting on AWS, utilizing a Single Instance, multi-tenant software model, and a Microservices and MicroFrontEnds architecture for scalability and resilience. With features like at-least-once-guarantee through Event-Driven Architecture (EDA) and global availability via in-region, multi-location deployment, Shiji Enterprise Platform offers an innovative and reliable solution for streamlining hotel operations. Learn more about Shiji Enterprise Platform

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
For rental property owners and managers on Airbnb, Booking.com, and Vrbo who want to win back their time from routine tasks Learn more about Hospitable.com
Hospitable.com (formerly Smartbnb) is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners and managers of 300,000+ properties in 140+ countries. Learn more about Hospitable.com

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
New Zealand Local product
Seekom: 20 years of trusted property management. Elevate hotels, parks, and motels with our seamless cloud-based solutions. Learn more about Seekom
Seekom: Transforming Property Management for 20 Years! Explore our Cloud-based System with a FREE DEMO. Key features: Automated Revenue Management, 200+ Channel Integration, Website Booking Screens, Housekeeping. Tailored plans for Hotels, Parks, Management, and Motels. Benefit from 20 years of trust, 99.9% uptime, 2.4M bookings globally. Connect seamlessly with our Channel Manager. Effortless switching, trusted by operators like Andrea. Enhance efficiency with our partners. Learn more about Seekom

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Guesty is a property and hotel management software for companies managing 4+ listings. Learn more about Guesty For Hosts
Guesty is a property management software for companies with 4+ listings. The robust software has diverse features for all aspects of hospitality property management including channel management, automated guest communication, accounting, task management, payment processing, and more, making your guests’ hotel experience smoother & more enjoyable. Guesty integrates with dozens of tools in their marketplace, centralizing operations so users can manage everything from one place. Learn more about Guesty For Hosts

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
An easy-to-use and low cost online booking system created for hotels, B&B's and hostels. Try it free with no commitment. Learn more about Sirvoy
Sirvoy offers a suite of property management tools which include a Property Management System, Booking Engine, Website Builder and integrated Channel Manager. It's powerful, feature full system is incredibly easy to use offering hoteliers the flexibility to tailor the software to suit the needs of their property. Sirvoy's simplicity means setup is effortless and Customer Service is available 24/7 for ongoing training and support. Learn more about Sirvoy

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
All-round cloud hotel PMS that adds unique digital guest self-service to high-end front desk, booking engine, channel manager and POS Learn more about Clock PMS
Clock PMS+ is a new generation all-round digital platform for hotel management. It comes with the widest range of guest-facing features and engagement tools, along with fully automated online distribution, rate intelligence, hotel F&B POS solution. With self-check-in, auto-emails, digital room service, OTA distribution, commission-free direct bookings, MICE, integrated into one complete system and accessible with a single login, Clock PMS+ increases staff efficiency and guest satisfaction alike. Learn more about Clock PMS

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go.
monday.com is a Hospitality Property management software your team will actually enjoy using. It makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual software of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings, and experience the satisfaction of turning things green when they're done. Learn more about monday.com

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
With Lodgify you can build a vacation rental website, receive direct bookings, and manage all your reservations from one place.
Lodgify is everything you need to create a vacation rental website and manage all your bookings. Our advanced vacation rental software provides owners and property managers with the tools needed to build a beautiful website, accept online bookings with credit card payments and manage all your reservations from one place. Our sophisticated solution allows synchronization of property data with external booking channels such as Airbnb and Booking.com, Learn more about Lodgify

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Hostaway is the fastest-growing vacation rental software for professional property managers in the world! More bookings. Less hassle.
Hostaway is the leading all-in-one vacation rental software for property managers. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. Easily connect and manage your listings across all major travel platforms, like Airbnb, Vrbo, Booking.com, Google, etc. Increase profitability and occupancy through dynamic pricing and building your own direct booking site. Learn more about Hostaway

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Fully integrated property management system technology to help hoteliers manage their hospitality business efficiently and profitably.
RMS offers an innovative, cloud-based property management system for full service, limited service and self service hotels and resorts. Maximize revenue, save time and money, and enhance the guest experience with software tailored to meet your property's unique needs and support your operational goals. We've helped thousands of properties increase bookings, connect with guests and run their hospitality business efficiently and profitably. See how RMS can grow with you and achieve success. Learn more about RMS Cloud

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
eviivo Suite’s all-in-one platform frees accommodation service providers to go further, faster, and to simplify without compromise.
eviivo Suite enables hospitality properties of all sizes to go further, faster, and to simplify their operations without compromise. Our powerful booking and property management platform gives hoteliers, property managers and hosts an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). eviivo's deep leading integrations keep rates, availability, photos, policies, taxes, fees, extras and messages automatically updated across all major OTA channels. Other superior features include unparalleled payment automation, AI-powered guest communications, extensive multi-user access control for all your stakeholders, a revolutionary mobile app, housekeeping and maintenance schedules, and vital KPIs and performance dashboards. Our vast partner ecosystem extends eviivo Suite’s functionality, including integrations with accounting systems, smart lock providers, and many more applications. Learn more about eviivo

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Optimize your property with an easy-to-use PMS, OTA channel manager, booking engine, automated email marketing, text messaging & more!
ResNexus provides award-winning property management software to grow your business! TRUSTED BY THOUSANDS OF PROPERTIES ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include PMS software, online booking engine, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payments and much more. We also offer optional add-ons such as custom websites and Wi-Fi door locks. Learn more about ResNexus

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Streamline your hospitality operations with Connecteam’s smart scheduler and automated workflows.
Give everyone in your hospitality business the tools they need to succeed. Connecteam’s all-in-one solution keeps information flowing for everyone, from front desk workers to housekeeping. Chat messaging, a color-coded shift scheduler and digital checklists help your employees stay organized. Use quick task management to defuse any unforeseen issues within seconds. And don’t forget to utilize the HR training hub to seamlessly onboard or further train your employees! Learn more about Connecteam

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Cloudbeds offers a scalable platform for you to efficiently manage guests, inventory, pricing, and data in real-time. 10+ rooms only.
Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2023. Learn more about Cloudbeds

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Centralize your accommodation bookings online, manage your staff, process payments, and connect with tools you already use.
Checkfront is the most flexible online booking platform that allows you to take more bookings, maximize your resources and run your business efficiently. Manage properties and take bookings 24/7. See availability for all your properties in one easy-to-view dashboard. Use pricing modifiers to entice group bookings or create seasonal offers. Offer exceptional customer service with automated notifications. Increase your property revenue with dynamic pricing rules for weekends, holidays, and groups. Learn more about Checkfront

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
eZee Absolute is a Cloud-Based Hotel Management System which automates a hotel's day-to-day operations and increases hotel revenue.
eZee Absolute is a complete cloud-based hotel PMS system that automates all hotel operations; namely front-office, back-office, reservations, billing, housekeeping to impart the best guest experience and increase revenue. It is packed with integrated booking engine and channel manager to provide an all-in-one hotel solution. It is a perfect fit for all types and sizes of accommodations viz. hotels, motels, guest houses, B&Bs, serviced and boutique apartments, hostels, and hotel groups. Learn more about eZee Absolute

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
iGMS is an all-in-one software integrated with robust tools to automate STR business management. Simplify hosting with a 14-day trial!
iGMS is the only vacation rental software that automates up to 90% of daily hosting tasks & management. Easily control all OTA accounts like Airbnb, Booking.com, and Vrbo from one multi-calendar. Grow direct bookings with our intuitive Website Builder. Automate your guest communication & cleaning management, accept payments, and monitor your financial performance with ease. Collaborate with your team & use rich direct integrations to grow your revenue. Try 14 days for free. Learn more about iGMS

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Hotelogix is a robust cloud-based Hotel Management System that offers next-gen capabilities needed by hotels to simplify reservations.
Hotelogix is a robust cloud-based Hotel Management System that offers next-gen capabilities needed by hotels to simplify reservations, improve operating efficiency and maximize revenue. Hotelogix enables real-time integration with all major Online Travel Agents (OTAs) and Global Distribution Systems (GDS) to expand your market reach, increase occupancy rates, and eliminate booking errors. Hotelogix has a decade of experience in serving hotels across 100+ countries. Learn more about Hotelogix

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Simplify the day-to-day while running your hotel your way. Let's grow your hotel together!
Built by independent hoteliers, for independent hoteliers. Our all-in-one hospitality property management software is tailored to the needs of independent property owners and is designed to increase revenue while removing headaches. Through improved efficiency and by removing unnecessary 3rd parties, our software is designed to grow with you, every step of the way. It's your hotel after all - we'll just help you manage it. Let's grow together! Learn more about innRoad

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting
Property management and guest experience software for short term rental managers who want to scale a grow their businesses.
Property management and guest experience software for short term rentals. Hostfully's Property Management Platform (formerly Orbirental) helps managers scale their vacation rental businesses with features designed to help manage and grow property management operations. Features include: channel distribution, central calendar and guest communication inbox, automated messaging, direct bookings, upsell platform, payment processing, pricing tools, mobile app, and so much more. Learn more about Hostfully Property Management Platform

Features

  • GDS/OTA Integration
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Point of Sale (POS)
  • Employee Management
  • Reporting/Analytics
  • Inventory Management
  • Guest Experience Management
  • Rate Management
  • CRM
  • Built-in Accounting

Hospitality Property Management Software Buyers Guide

What is hospitality property management software?

Hospitality property management software enables hospitality businesses (hotels, motels, resorts, etc.) to manage administrative tasks such as reservations, front desk operations, housekeeping, room assignments, billing, online booking, and guest services. The software automates tasks including booking, marketing, and billing for various property types, which helps speed up overall processes, invoicing, room turnover, and guest communications.

The benefits of hospitality property management software

  • Enhance guest experiences and build relationships: A foundational pillar of growth in the hospitality industry is enhancing guest experiences, and building/maintaining good relationships with them. Hospitality property management software can help improve consumer experiences through functionality such as mobile bookings, and technology-facilitated express check-ins and check-outs.
  • Manage online booking channels/distribution: To survive, achieve success, and ensure visibility within the industry, hospitality properties must be present on multiple online platforms/channels for customers to find and book them. Hospitality property management software can manage these channels by integrating with online travel agents (OTAs) and global distribution systems (GDSs), expanding businesses' reach across the internet through a single system and helping them avoid double bookings.
  • Manage revenue: Managing revenue and business strategies is critical for success in the hospitality industry. Hospitality property management software allows hoteliers and business owners to implement effective data-driven revenue management strategies that track key performance indicators (KPIs) such as average daily rate (ADR), revenue per available room (REVPAR), and more. It helps hoteliers create a flexible room pricing strategy, which in turn allows them to maximize revenue for their property.

Typical features of hospitality property management software

  • Reservation management: Manage and track room reservations and allocation, including room status, guest count, and discounts.
  • Front desk management: Check guests in and out, issue key cards, and manage requests related to room and reservation changes.
  • Housekeeping management: Track the status of each room, delegate tasks to housekeeping staff, and organize maintenance reports.
  • Online booking: Schedule and manage online appointments and reservations made through your hotel website, third-party booking engine, or an online travel agency (OTA).
  • Maintenance management: Plan, organize, and oversee maintenance operations. Track maintenance requests and update their statuses to ensure the longevity of property assets.
  • GDS/OTA integration: List rates and occupancy on various online platforms/channels and through third-party booking partners.

Considerations when purchasing a hospitality property management system

  • Mobile reservation compatibility/functionality: Consumers spend more time on their mobile phones than ever before, and prefer to make and manage reservations using a mobile phone or tablet. Mobile compatibility/functionality also streamlines hotel operations on the backend, facilitating instant consumer communication. Before investing in a hospitality property management system, be sure it offers mobile booking functionality to meet your customers where they are and avoid losing out on associated revenue.
  • Integration with other software: It's important for your hospitality property management software to integrate with your existing systems, such as property management solutions and customer relationship management software. Before investing in a hospitality property management solution, ask vendors about their product's integration capabilities to avoid siloed tools.
  • Total cost of ownership: There are a variety of hospitality property management software systems available; choosing one that suits your budget and business requirements is important. Consider how hospitality management software will affect your staff's workloads, and evaluate whether your initial purchase will meet your needs over time or whether it'll require costly upgrades in the future. Additional costs related to upgrades, maintenance, employee training, and hardware/software installation can increase a system's total cost of ownership. 
  • The internet of things (IoT) and smart rooms will disrupt customer expectations: As technology helps customers make purchase decisions, hoteliers will gain more customers as they provide better facilities and smart rooms. Hilton is working on a "connected room" concept where loyalty program members will be able to control room lighting and HVAC systems through a mobile app. Marriott, on the other hand, is creating its own technology using Samsung's cloud-based IoT platform, ATRIK, which aims to connect 20 billion devices by 2020.
  • Sustainability is preferred by customers: Modern travelers want to stay in hotels that are eco-conscious and eco-friendly, and are willing to pay extra for sustainable tourism. Tech innovations are facilitating such experiences, including solar energy, hybrid vehicles, and virtual reality tours.
  • Artificial intelligence (AI) is improving customer service: AI-driven software and AI chatbots are increasing in popularity, and can help hoteliers through customer communications and request management. Hilton's robot concierge, for example, uses machine learning and AI to improve in-person customer service by providing destination information for guests.