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CRM Software

CRM software enables customer interaction, support and relationship management.

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1923 results

HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today. Learn more about HubSpot CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 100,000+ paying customers spanning 179 countries, sales teams are drawn in by our CRM's simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling, with a CRM software that's both agile and powerful. Learn more about Pipedrive

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
The #1 easiest-to-use CRM for small businesses — expert support, fair pricing, and all the features you need in one place. Learn more about Less Annoying CRM
BEST FOR 1-20 USER ACCOUNTS - Less Annoying CRM is a simple customer relationship manager built from the ground up for small businesses. Manage your contacts, leads, notes, calendar, to-do's and more, all from one simple web app. Our product is founded on three core principles: simplicity, affordability, and outstanding customer service. All users get an unlimited free 30-day trial to exhaustively test every aspect of the CRM, and customer service is always free by phone and email. Learn more about Less Annoying CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Sell more, in less time, every time with Prospect, the #1 Stock-Aware CRM - perfect for B2B Wholesalers, Distributors & Manufacturers. Learn more about Prospect CRM
If you sell products B2B and use one of the following Inventory Management/Accounting/ERP systems, then Prospect, the #1 Stock-Aware CRM, is the only CRM you need: Unleashed Software, Katana, Cin7, DEAR Inventory, QuickBooks Online, Xero, QuickBooks Commerce, Access Dimensions, Sage 50, Exchequer, Pegasus Opera. Prospect is the #1 CRM for helping B2B Wholesalers, Distributors & Manufacturers worldwide get more customers, and maximise customer lifetime value. Learn more about Prospect CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
monday sales CRM is ideal for small-medium businesses and offers customizable, no-code solutions for the entire lead & sales pipeline. Learn more about monday sales CRM
Use monday sales CRM to easily manage your entire sales cycle in one intuitive and collaborative place. monday sales CRM is ideal for small-medium businesses and offers customizable, no-code solutions for the entire sales pipeline. Stay on top of your sales funnel, automate repetitive work, and import leads. Centralize deal and contact info, communicate with clients, and keep your sales team aligned and focused. So you can close more deals, faster. Learn more about monday sales CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Capsule is an easy-to-use CRM that helps businesses stay organized, know more about their customers & build better relationships. Learn more about Capsule
The ideal CRM tool for companies with 10-1000 employees. Over 10,000 businesses across the globe use Capsule to better organize their customer facing and sales activities. Capsule is easy to use, yet powerful and customisable so you can adapt it to your business. It integrates with other popular apps such as Google G Suite, QuickBooks, MailChimp and Zapier for advanced sales automation. Starting from as little as $18 per user, you can get started in just a few minutes with our free trial. Learn more about Capsule

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution built on an omnichannel platform. Learn more about Zoho CRM
Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrate with 500+ popular business apps in a single business system. Learn more about Zoho CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Copper is the easy-to-use CRM that's designed for and recommended by Google. Want to be more organized and productive? Try it now. Learn more about Copper
Copper is the easy-to-use CRM for businesses on Google Workspace looking to manage more sales leads & grow customer relationships but don't have time for data entry, repetitive admin tasks, or complicated tools. Copper integrates with Gmail and other Google Apps, so it logs all your emails and other interactions to the right contact for you. You can also see your sales and relationship essentials from email threads, to past interactions, to tasks... all in one place. Learn more about Copper

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Bigin helps small businesses move away from spreadsheets and get started with a CRM solution that is truly built for their needs. Learn more about Bigin by Zoho CRM
We built a dedicated CRM for small businesses to help bridge the gap between lost leads and messy spreadsheets. With the sheer motive to be simple, Bigin is packed with just the right features, with a user-friendly interface, at a pocket friendly price to fit your small business like a glove! Bigin brings you everything you need—multiple pipelines, built-in telephony, workflow, a bunch of seamless integrations and a lot more, just to ensure you manage your customer relationships with ease. Learn more about Bigin by Zoho CRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Endear is a CRM and clienteling platform built to help omni-channel retail brands boost sales and retention. Learn more about Endear
Endear is a CRM and clienteling platform built to help omni-channel retail brands boost sales and retention. Organize and consolidate your customer data, send text & email campaigns, use inventory to create custom lookbooks, enjoy built-in livechat, and track store, team, and campaign performance - all in one comprehensive tool. Learn more about Endear

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
HaloCRM is a cloud-based CRM solution for businesses of all sizes. Learn more about HaloCRM
HaloCRM is a powerful CRM solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers contact management, lead and sales management, automation, website integration, virtual agents and much more. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction. Learn more about HaloCRM

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time. Learn more about Salesforce Sales Cloud

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Mailchimp is the #1 email marketing and automations brand that recommends ways to get more opens, clicks, and sales.
Mailchimp is the #1 Email Marketing and Automations brand for growing businesses. We empower businesses around the world to launch, build, and grow their businesses with world-class marketing technology, award-winning customer support, inspiring content & our data-driven recommendations Over 12 Million businesses including TEDTalks, Shutterstock, Boston Market, Nikon India trust Mailchimp to turn their emails into revenue, grow their audience, & create effective multichannel marketing campaigns Learn more about Mailchimp

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success. Learn more about Dynamics 365

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Boost productivity with customizable Docs, Reminders, Goals, Chat & more. Trusted by 800k+ teams. Streamline workflow today!
ClickUp is an all-in-one productivity platform that eliminates work silos. It's the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively. By replacing inflexible and overlapping tools, ClickUp helps teams save one day each week! Learn more about ClickUp

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Zendesk Sell is sales CRM software that helps you close more deals.
Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient. Learn more about Zendesk Suite

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Smartsheet is an online work execution platform empowering organizations of all sizes to plan, manage, automate, and report on work.
Smartsheet, an online work execution platform, empowers organizations to plan, track, automate, and report on work. Over 80,000 brands rely on Smartsheet for project and work management because of its easy-to-use interface, real-time Gantt charts and dashboards, and work automation features. *2018 Awards: Named a Leader in Enterprise Collaborative Work Management by Forrester Research, Selected to Deloittes Fast 500 List, Recognized for Technology Innovation & Vision by 451 Research Learn more about Smartsheet

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
ActiveCampaign CRM helps you sell more in less time by combining automated lead prioritization, task creation, and contact management.
ActiveCampaign's CRM combines contact organization with sales automation, helping you sell more in less time. Prioritize your leads, keep track of your tasks, and automate contact management so nothing falls through the cracks. See your whole sales process at a glance and track every interaction, keeping your team on the same page. Features like lead scoring, win probability, and automated segmentation combined with marketing automation turns your team into a well-oiled, deal-closing machine. Learn more about ActiveCampaign

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Airtable combines an intuitive spreadsheet interface with file attachments, kanban boards, calendars, and other powerful features.
Airtable is the all-in-one collaboration platform that combines the flexibility of a spreadsheet interface with rich features like file attachments, kanban card stacks, calendars, and reporting. Learn more about Airtable

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Brevo, is the leading customer relationship management (CRM) suite.
Forge lasting customer relationships and accelerate growth with Brevo, the most approachable CRM suite. Build brilliant customer experiences across email, SMS, push, and more. Coalesce data sources for precise targeting and a single customer view. Automate, segment, and A/B test for campaigns tailored to your audience. Trusted by 500,000+ businesses worldwide, Brevo offers premium solutions and support to enhance clients’ marketing strategies and drive their ROI. Get in touch to learn more. Learn more about Brevo

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you and your team -- everywhere you work.
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you by automatically combining your contacts, communication histories, email inboxes, and calendar appointments with over 250+ SaaS business app contacts and social media connections (including Linkedin, Twitter, Facebook) into one unified team relationship manager. Learn more about Nimble

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Ranked #1, Clio is the leading law practice management software used by 150,000+ lawyers from large, small & solo firms.
Ranked #1 and with the most 5-star reviews, Clio is the leading law practice management software used by 150,000+ lawyers from large, small & solo firms. Work the way you want with flexible solutions for multi-practice firms and manage your law firm securely from anywhere. Personal Injury, Real Estate, Family Law, Civil Litigation, Criminal Law, Immigration + more. Manage your work in one central system - with matters, contacts, billing, payments, and everything you need in one place. Learn more about Clio

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
NetSuite CRM delivers your business with powerful front-office capabilities in a single, cloud-based CRM solution.
The first and last business system you will ever need. NetSuite provides a seamless flow of information across the entire customer lifecycle - from lead all the way through opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support. Integrates key customer metrics with financials in one unified system to give you end-to-end business visibility, so you can turn complex challenges into smart solutions Learn more about NetSuite

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Grow your business with the all-in-one CRM, sales & marketing software for serious business owners. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business. Learn more about Keap

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database
Run your business your way with a fully integrated CRM for small to medium sized businesses.
Stay organized as you scale and grow. Finally, a CRM that¿s easy to use, fully customizable and puts you in control of how you manage your leads, customers, tasks, team, projects, marketing and more. Create your free account to start customizing your CRM today. Learn more about Marketing 360

Features

  • Internal Chat Integration
  • Segmentation
  • Workflow Management
  • Sales Pipeline Management
  • Email Management
  • Reporting/Analytics
  • Territory Management
  • Task Management
  • Marketing Automation
  • Calendar/Reminder System
  • Contact Database

CRM Software Buyers Guide

What is customer relationship management software?

Customer relationship management (CRM) software allows businesses to better manage customer interactions, support, and relationships through reliable systems and processes. It also integrates organizational processes across marketing, sales, and customer service.

The benefits of customer relationship management software

  • Easy access to customer data: A customer relationship management system includes a searchable database that allows users to access client and prospect information during meetings. Some solutions also let users sync information across multiple devices, offering them access to the most up-to-date information on customers from anywhere.
  • Streamlined processes through automation: Customer relationship management software lets users standardize different workflows and processes associated with sales, marketing, and customer support to increase coordination between these teams.
  • Actionable insights on business performance and customer behavior: Vendors of some customer relationship management tools offer analytics functionality, which allows users to create customizable dashboards and reports based on customer data. These reports help in segmenting customers, tracking revenue, and managing personalized campaigns.

Typical features of customer relationship management software

  • Contact management: Create a searchable database of customer and prospect information.
  • Track interactions: Document conversations with customers and prospects on different channels such as phone, email, live chat, or in-person.
  • Lead management: Track and manage leads throughout the customer lifecycle. This involves lead capture, storage, distribution, nurture, segmentation, and pipeline management.
  • Calendar/reminder system: Create reminders about calls or meetings and synchronize these with the user’s calendar. A user can also set reminders via desktop notifications, calendar notifications, emails, or text messages.
  • Document storage: Store, share, and manage documentation and paperwork.
  • Segmentation: Divide the customer base into groups based on attributes such as age, gender, location, and preferences in order to create targeted sales and marketing campaigns.

Considerations when purchasing customer relationship management software

  • Types of customer relationship management tools: A customer relationship management system falls into at least one of three buckets based on their functionalities: sales automation, marketing automation, and customer service and support. Sales automation solutions help users manage inventory, order processing, and sales reporting. Marketing automation solutions help users create and manage marketing campaigns. Customer service software helps track and manage customer queries. Users should assess their customer relationship management system needs and shortlist products that meet their specific needs.
  • Total cost of ownership: The market is flooded with solutions that offer different pricing models depending on functionality breadth and deployment options, among other factors. But these options also differ in the total cost of ownership, depending on multiple criteria such as mode of deployment (cloud-based vs. on-premise), training time and costs, implementation time, and technical support costs.
  • Data storage capabilities: Customer data is at the heart of a customer relationship management system. But the software also stores other data such as customer interactions, calendars, and campaign performance metrics. This makes adequate data storage a must-have when purchasing a solution. Buyers should assess their current data needs and estimate future needs.
  • Adoption of a social customer relationship management system is on the rise: Social media usage is growing faster than ever. According to the Global Digital Report 2019, there are currently about 3.5 billion active social media users, indicating a 9% year-on-year growth compared to 2018. To build a social media strategy, small businesses can use social customer relationship management software that helps them manage their social media channels, run marketing campaigns, and track campaign performance in real time. Capterra's customer relationship management software directory allows you to search for software by the desired feature, including social media integration.
  • AI is the future of small business customer relationship management tools: Small businesses are realizing the role that artificial intelligence (AI) can play in boosting the performance of customer relationship management software. According to a Salesforce survey, fast-growing SMBs are twice as likely to use AI when compared to slow-growing SMBs. An important application of AI in a customer relationship management system is chatbots: According to a Capterra technology trends report, 68% of small and midsize businesses are either currently using or plan to implement chatbots.