---
description: Compare TCN vs LiveAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TCN vs LiveAgent Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [TCN \<span\>vs\</span\> LiveAgent](https://www.capterra.co.nz/compare/84252/102188/tcn/vs/liveagent)

# Compare TCN vs LiveAgent

Canonical: https://www.capterra.co.nz/compare/84252/102188/tcn/vs/liveagent

> Detailed comparison between TCN and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TCN | LiveAgent |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 57 | 1753 |
| **Starting Price** | US$65.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### TCN

Contact centers, call centers, BPOs, accounts receivable, collection agencies, education, healthcare, utilities, automotive, political, newspaper, customer service, government and marketing agencies.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### TCN

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Client Management
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Email Management
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording

### LiveAgent

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Client Management
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Email Management
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording

## Links

- [View TCN Profile](https://www.capterra.co.nz/software/84252/tcn)
- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.co.nz/compare/84252/102188/tcn/vs/liveagent)

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