---
description: Compare HappyFox Help Desk vs Meltwater to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
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title: HappyFox Help Desk vs Meltwater Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HappyFox Help Desk \<span\>vs\</span\> Meltwater](https://www.capterra.co.nz/compare/83211/123153/happyfox/vs/meltwater)

# Compare HappyFox Help Desk vs Meltwater

Canonical: https://www.capterra.co.nz/compare/83211/123153/happyfox/vs/meltwater

> Detailed comparison between HappyFox Help Desk and Meltwater. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HappyFox Help Desk | Meltwater |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 92 | 96 |
| **Starting Price** | US$24.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### HappyFox Help Desk

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.

### Meltwater

SaaS solution that helps communication professionals across all industries create digital marketing strategies to monitor media on social networks and manage influencer marketing.

## Key features

### HappyFox Help Desk

- @mentions
- Access Controls/Permissions
- Approval Process Control
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Content Management
- Customisable Templates
- Email Alerts
- Marketing Automation
- Mobile Alerts
- Monitoring
- Multi-Channel Management
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Monitoring
- Template Management
- Workflow Management

### Meltwater

- @mentions
- Access Controls/Permissions
- Approval Process Control
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Content Management
- Customisable Templates
- Email Alerts
- Marketing Automation
- Mobile Alerts
- Monitoring
- Multi-Channel Management
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Monitoring
- Template Management
- Workflow Management

## Links

- [View HappyFox Help Desk Profile](https://www.capterra.co.nz/software/83211/happyfox)
- [View Meltwater Profile](https://www.capterra.co.nz/software/123153/meltwater)
- [View Original Comparison](https://www.capterra.co.nz/compare/83211/123153/happyfox/vs/meltwater)

-----

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