---
description: Compare SAP Customer Experience vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Customer Experience vs Zendesk Suite Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SAP Customer Experience \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.nz/compare/77372/164283/sap-crm/vs/zendesk)

# Compare SAP Customer Experience vs Zendesk Suite

Canonical: https://www.capterra.co.nz/compare/77372/164283/sap-crm/vs/zendesk

> Detailed comparison between SAP Customer Experience and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SAP Customer Experience | Zendesk Suite |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 245 | 4072 |
| **Starting Price** | US$58.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SAP Customer Experience

Marketing, sales and customer service teams in any size organization.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### SAP Customer Experience

- API
- CRM
- Campaign Management
- Client Management
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

### Zendesk Suite

- API
- CRM
- Campaign Management
- Client Management
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View SAP Customer Experience Profile](https://www.capterra.co.nz/software/77372/sap-crm)
- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.nz/compare/77372/164283/sap-crm/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SAP Customer Experience vs Zendesk Suite Comparison - Capterra New Zealand 2026","description":"Compare SAP Customer Experience vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/77372/164283/sap-crm/vs/zendesk","about":[{"@id":"https://www.capterra.co.nz/software/77372/sap-crm#software"},{"@id":"https://www.capterra.co.nz/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/77372/164283/sap-crm/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/77372/164283/sap-crm/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"SAP Customer Experience","description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/39d5556a-970d-499f-9b89-bad60f7f2d48.png","url":"https://www.capterra.co.nz/software/77372/sap-crm","@id":"https://www.capterra.co.nz/software/77372/sap-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":245},"offers":{"price":"58","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.nz/software/164283/zendesk","@id":"https://www.capterra.co.nz/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.nz/compare/77372/164283/sap-crm/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"SAP Customer Experience vs Zendesk Suite","position":3,"item":"https://www.capterra.co.nz/compare/77372/164283/sap-crm/vs/zendesk","@type":"ListItem"}]}]}
</script>