---
description: Compare SAP Customer Experience vs Dynamics 365 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Customer Experience vs Dynamics 365 Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [SAP Customer Experience \<span\>vs\</span\> Dynamics 365](https://www.capterra.co.nz/compare/77372/157279/sap-crm/vs/dynamics-365)

# Compare SAP Customer Experience vs Dynamics 365

Canonical: https://www.capterra.co.nz/compare/77372/157279/sap-crm/vs/dynamics-365

> Detailed comparison between SAP Customer Experience and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SAP Customer Experience | Dynamics 365 |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 245 | 5811 |
| **Starting Price** | US$58.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | Documentation |

## Best for

### SAP Customer Experience

Marketing, sales and customer service teams in any size organization.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### SAP Customer Experience

- API
- CRM
- Campaign Management
- Campaign Planning
- Contact Management
- Customer Database
- Customer History
- Email Management
- For Insurance Industry
- For Startups
- Forecasting
- Knowledge Base Management
- Lead Management
- Lead Qualification
- Lead Segmentation
- Marketing Automation
- Mobile Access
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

### Dynamics 365

- API
- CRM
- Campaign Management
- Campaign Planning
- Contact Management
- Customer Database
- Customer History
- Email Management
- For Insurance Industry
- For Startups
- Forecasting
- Knowledge Base Management
- Lead Management
- Lead Qualification
- Lead Segmentation
- Marketing Automation
- Mobile Access
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View SAP Customer Experience Profile](https://www.capterra.co.nz/software/77372/sap-crm)
- [View Dynamics 365 Profile](https://www.capterra.co.nz/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.co.nz/compare/77372/157279/sap-crm/vs/dynamics-365)

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