---
description: Compare SAP Customer Experience vs Salesforce Service Cloud to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Customer Experience vs Salesforce Service Cloud Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SAP Customer Experience \<span\>vs\</span\> Salesforce Service Cloud](https://www.capterra.co.nz/compare/77372/136189/sap-crm/vs/salesforce)

# Compare SAP Customer Experience vs Salesforce Service Cloud

Canonical: https://www.capterra.co.nz/compare/77372/136189/sap-crm/vs/salesforce

> Detailed comparison between SAP Customer Experience and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SAP Customer Experience | Salesforce Service Cloud |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 245 | 820 |
| **Starting Price** | US$58.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### SAP Customer Experience

Marketing, sales and customer service teams in any size organization.

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### SAP Customer Experience

- API
- Automated Routing
- CRM
- Campaign Management
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- Knowledge Base Management
- Lead Management
- Live Chat
- Mobile Access
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

### Salesforce Service Cloud

- API
- Automated Routing
- CRM
- Campaign Management
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- Knowledge Base Management
- Lead Management
- Live Chat
- Mobile Access
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View SAP Customer Experience Profile](https://www.capterra.co.nz/software/77372/sap-crm)
- [View Salesforce Service Cloud Profile](https://www.capterra.co.nz/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.co.nz/compare/77372/136189/sap-crm/vs/salesforce)

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