---
description: Compare SAP Customer Experience vs Freshdesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Customer Experience vs Freshdesk Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [SAP Customer Experience \<span\>vs\</span\> Freshdesk](https://www.capterra.co.nz/compare/77372/124981/sap-crm/vs/freshdesk)

# Compare SAP Customer Experience vs Freshdesk

Canonical: https://www.capterra.co.nz/compare/77372/124981/sap-crm/vs/freshdesk

> Detailed comparison between SAP Customer Experience and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SAP Customer Experience | Freshdesk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 245 | 3408 |
| **Starting Price** | US$58.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### SAP Customer Experience

Marketing, sales and customer service teams in any size organization.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### SAP Customer Experience

- API
- Automated Routing
- CRM
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Search
- Support Ticket Management

### Freshdesk

- API
- Automated Routing
- CRM
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Search
- Support Ticket Management

## Links

- [View SAP Customer Experience Profile](https://www.capterra.co.nz/software/77372/sap-crm)
- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.co.nz/compare/77372/124981/sap-crm/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SAP Customer Experience vs Freshdesk Comparison - Capterra New Zealand 2026","description":"Compare SAP Customer Experience vs Freshdesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/77372/124981/sap-crm/vs/freshdesk","about":[{"@id":"https://www.capterra.co.nz/software/77372/sap-crm#software"},{"@id":"https://www.capterra.co.nz/software/124981/freshdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/77372/124981/sap-crm/vs/freshdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/compare/77372/124981/sap-crm/vs/freshdesk#webpage","isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"SAP Customer Experience","description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/39d5556a-970d-499f-9b89-bad60f7f2d48.png","url":"https://www.capterra.co.nz/software/77372/sap-crm","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/77372/sap-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":245},"offers":{"price":"58","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.co.nz/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"SAP Customer Experience vs Freshdesk","position":3,"item":"https://www.capterra.co.nz/compare/77372/124981/sap-crm/vs/freshdesk","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/compare/77372/124981/sap-crm/vs/freshdesk#breadcrumblist"}]}
</script>