18 years helping New Zealand businesses
choose better software

Wrike vs OTRS

US$10.00/month
Not provided by vendor
Overall
4.4 (95)
Wrike helps scale workflow processes for maximum efficiency, empowering teams, manage projects, drive initiatives, and achieve goals.
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
10/10
  • Asset Tracking
  • Configurable Workflow
  • Contract/License Management
  • Customisable Templates
  • Dashboard
  • Graphical Workflow Editor
  • Issue Scheduling
  • Real-Time Data
  • Support Ticket Management
  • Surveys & Feedback
10/10
  • Asset Tracking
  • Configurable Workflow
  • Contract/License Management
  • Customisable Templates
  • Dashboard
  • Graphical Workflow Editor
  • Issue Scheduling
  • Real-Time Data
  • Support Ticket Management
  • Surveys & Feedback
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat