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Wrike vs OTRS
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$10.00/month
Not provided by vendor
Overall
4.3
(2,758)
Overall
4.4
(95)
Wrike helps scale workflow processes for maximum efficiency, empowering teams, manage projects, drive initiatives, and achieve goals.
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Graphical Workflow Editor
- Issue Scheduling
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Graphical Workflow Editor
- Issue Scheduling
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat