---
description: Compare Track-It! vs Freshdesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Track-It! vs Freshdesk Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/32623/it-ticketing-systems-software/software) > [Track-It\! \<span\>vs\</span\> Freshdesk](https://www.capterra.co.nz/compare/67028/124981/track-it/vs/freshdesk)

# Compare Track-It\! vs Freshdesk

Canonical: https://www.capterra.co.nz/compare/67028/124981/track-it/vs/freshdesk

> Detailed comparison between Track-It\! and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Track-It\! | Freshdesk |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 77 | 3408 |
| **Starting Price** | US$995.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Track-It\!

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshdesk

- Alerts/Escalation
- Analytics
- Automated Routing
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.capterra.co.nz/software/67028/track-it)
- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.co.nz/compare/67028/124981/track-it/vs/freshdesk)

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